- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
Customer support is non existent so heaven forbid you get in to an order dispute. Invest your money somewhere else that actually provides a legitimate service
Date of experience: July 26, 2018
Elementary level mistakes on my business plan doc. Plus some sections plagiarized. Missed two deadlines. The person had 4.9 stars, but there is now way those ratings can be real.
Tip for consumers:
You can not trust reviews.
Date of experience: February 15, 2022
Hi,
I got cheated by a Seller called Munez_Studio who claimed to be 'Experienced' and of 'High Quality'. The seller literally cut and pasted logos and used 'Arial' fonts for my Decal Sticker project. There are no skills and when being questioned on what design software he used - couldnt answer. Next, he sent me a pdf filled with high quality image (which I found out was plagued from other design agencies) and claimed that those works are his.
Next, Fiverr refused to speak further about the issues on Fake Sellers and closed the case promptly as 'Resolved' without answering any of my complaints.
EVERYONE, STAY AWAY FROM FIVERR. It is fraudulent.
Date of experience: November 25, 2016
#FO81B2EEE4282 The company is dishonest in many business practices. They do not post negative reviews and then allow sellers to make false claims.
My experience was in an order for a graphic design. There were many claims by the seller (Sony_GFX) about large companies who were their customers, like Amazon, AIRBnB, Shopify and they had 5 star reviews. Even their username suggests an association with the Sony corporation. What I received looked like it was thrown together with clipart and in my opinion was not the quality of the examples given. I was appalled and wrote an honest review. But the review isn't on the sellers page. There is no way to communicate with them to try and get a refund even though I never downloaded the product they delivered. They give only 3 days to communicate the project to an end and that isn't enough time in most all cases. In this case, the seller asked for changes to the design, but they didn't deliver anything that I felt would ever be acceptable from the quality of what was originally delivered. It was a bad experience and I got nothing for the money.
This is Fiverr in a nutshell. There is NO GUARANTEE of satisfaction. Sellers MISLEAD with false advertising. As long as they deliver something, there is no recourse to complain after 3 short days. Once that is complete, it's FU.
Tip for consumers:
Read everything carefully if you just can't stay away. Be aware that you don't have the option to stop the process at any time. Once they get your money, it doesn't matter what they deliver, it's gone. Don't believe anything you see. There are many dishonest people doing business there. Don't believe reviews. You may not see all that's going on.
Products used:
None. Ordered graphics which were very poor. I lost my money. Was delivered nothing usable.
Date of experience: February 22, 2023
How does this work or make any sense...
You order a gig for $10 You get charged $10.50 Yes the 50c is an admin charge...
You do not get your Gig...
You do NOT get your money back... You get a CREDIT of $10 FIVERR keep the 50c
And then to rub salt into wound YOU CANNOT LEAVE FEEDBACK ON THE IDIOT THAT DIDN'T DO THE GIG THAT YOU PAID FOR...
So they can carry on doing this over and over again just picking out the cream jobs and trashing the rest and never get a bad review...
Just feel for the honest Sellers on Fiverr...
Date of experience: April 25, 2016
I was a seller on fiverr and was enjoying the ride with a just completed job that was worth a huge amount of money that i just delivered and waiting for the approval. Fiverr just disabled my account, seized my cleared funds for 90 days and cancelled an order i spent 2 months working on and just completed, now i would never get paid and they claimed that i was spamming and redirecting traffic because i ordered a gig from someone on fiverr to improve engagement on my amazon store. Sent message to support they didn't reply. I feel like i have been robbed of all my earnings because i decided to buy a gig on fiverr. I WOULD NEVER MAKE THIS MISTAKE AGAIN.
Date of experience: December 7, 2017
Fiverr is a great and no 1 motherchod marketplace in the world for freelance work. Support team is also A+++++++++++++++++++++++++++++++++++ Motherchod.
Date of experience: June 19, 2018
This website is terrible the services I provided were logo design and yelp business page management. As a freelancer as well as entrepreneur In the real estate industry I understand the lengths people will go to eliminate their competition. My gig for logo creation was flagged for copyright infringement. My gig was outperforming others who had a similar gig running and I noticed I passed up the number one seller for logo creation. All the photos I had posted for my gig were my own logos for my own personal real estate brokerage with my watermark on them.
I reached out to support after seeing my account was permanently disabled with my website link to my real estate brokerage showing that the content I posted was rightfully mine and they said they couldnt do anything and that a third party flagged it. I asked for them to provide me proof that my content was copyrighted infringement and they said they are not obligated to provide proof. It is very clear the other freelancer I passed up reported me for BS reasons so she could get business.It seems the longer youre on that site the more of an advantage you have so much for free enterprise.
Date of experience: March 18, 2018
The seller was a scammer. Called himself planning_. This individual claimed he would deliver a particular digital product but was grossly incapable and did not provide a revision of his unprofessional product within any agreed time frame. I contacted customer support who did not do anything. Just told me to wait. I asked them to cancel the order and they refused! Told me he had made 8 revisions when in actual fact he had made none. I contacted my credit card provider and cancelled the order and got a full refund. Was this the end? Nope. I got an email that says 'Filing a dispute is against our Terms of Service' and another email that says 'We were informed that you filed a dispute/chargeback with your payment provider for one of your orders. This is against our Terms of Service.''This is your first warning. If you repeat this violation or continue to violate Fiverr's TOS, your account will be suspended.' All I can say is please go ahead and suspend me for life without parole. Do they seriously think I'd be using them again? I do not trust any 5 star review for fiverr because it is most likely from staff or their sellers.
Date of experience: December 19, 2020
So, we all wanted to know why the people at Fiverr diss the very people who help them make money. Simple. Fiverr.com is run by several teenagers who thinks it's fun to block certain features on your account. For insusnce, blocking your emailing from being able to respond to potential buyers. Why? BECAUSE they're kids! They think it's funny. Two of there teenage employees are Iris and Oris, both unprofessional as well as ignorant. They will not respond to your concerns and just for fun, pay attention folks because if you're a seller this will hurt you... They'll close down your account even if you have money from gigs due to you and simply keep your money? Personally I've been emailing them
About my account for days and not a single response to that particular problem. If they don't respond to me by tomorrow I'm going to contact the BBB, and if they jerked you around too... Do the same! If you don't get your money back, contact local authority to where THEY are. These kids are playing games with peoples money. Do NOT join or use Fiverr.com! You have been warned!
Date of experience: September 26, 2010
Hi,
Sir i am using fiver to taking my business related services to the seller since long, i created account in many years ago when fiver website start but unfortunately that time i am not much aware of there usage and that website was very kinda.
Now from 2014 i used fiver too much for my business perspectives and business related activities now in 29th May 2016 my account has been disabled by fiver and told me that i am selling the services infect i am not selling any services not a single penny i am the buyer there and invest many on the website.
Now i have 30$ in my account balance and my credit card is stored in the system, after all they block my account and after that they did more then 3000$ transactions in my credit card after i see the statement now i contact support they are not responding, our company legal department also queried on that but they are not responding.
Do help me i also filed a legal defamation suite but first take a quick action and solve this problem.
They are the group of scam peoples and nothing else.
Date of experience: June 9, 2016
1. There's no two-side agreement - after you post a gig someone may just order it without contacting you first. That may cause arguments with clients that made a mistake in the order/ did not include extra pay for some extra service they want, ect. That may also cause clients making orders and then cancelling a few minutes later for no reason (they probably found someone cheaper.). In this case, you're rating will be harmed and you might even get your seller level demoted (this happens A LOT).
2. They take a big cut of 20%, and also other transfer commissions when you want to get your payment. Personaly, I don't find this service to be good enough to take such a big cut.
3. They have THE WORST costumer service. All they do is deny that there are any problems and move the responsibility to the seller. I've spent much time corresponding with them (too much time, since I need to repeat myself and bring them more and more proofs for the problems I found, which they try to deny exist... It's basicly a waste of time even reaching to them - they wil waste your time!).
4. This is a platform made for buyers. Most sellers will work here for much lower profit than in any other companies Iv'e tried working with.
5. Remember - this is not the way to get to the big fish, this barely yields an extra side income... So if you use it don't put to much effort into it. Selling yourself short is never the way.
Date of experience: February 17, 2021
Gave 3 guys to finish a simple android games. One changed my recovery email adress. One tried to copy my credit card information and one copied the code source and never answered.
Date of experience: March 30, 2016
I hadn't used Fiverr in a long time, but I really wanted something done for my birthday. I posted two gig requests, one very specifically stating what I wanted. I got nearly 30 replies from people who cannot or will do not what I wanted, and there is no option to deny, reject, or block. If I'm looking for male anime character fan art, in anime style, then frankly, I don't want realism, or watercolor, or shirt designs.
When I contacted help, the helper decided to tell me to post something else more specifically. They only allow you a 120 character limit, so I posted their wording. And got the exact same thing. The helper then decided to take up for them, saying that they are allowed to post on whatever it is that they feel like if it's an art category.
They don't care about buyers. They don't care if you can't get what you want because people don't want to work with you. They don't care if you get upset because in all over 40 people posted whatever they felt like posting and nothing had anything to do with your request.
Tip for consumers:
If you're looking for art commissions, look somewhere else. Deviantart is just as bad, so I don't know where else to recommend. If you're a seller, read the requests people make, and don't just post your gig if it has nothing to do with what people request.
Date of experience: November 3, 2014
Fiverr last week blocked my account with $ 188
Because of this imbecile ( http://fiverr.com/ucffool) ( http://mariolurig.com/) ( https://twitter.com/ucffool)
I made a 3D model ( very good modeling), but he had not liked the model. I sent and render ( image) for free, and do not know he wrote those from Fiverr and blocked my account.
Our dialogue on Fiverr ( http://postimg.org/image/6xmirflv3/*******b3/)
Mario Lurig if you read this message EAT $#*! AND DIE WHORE.
Sorry for my english.
Date of experience: January 20, 2014
Hi.
The issue is:
Buyer placed the order for $50.
I didn't agreed on the price because of the complexity of the work. We finally agreed on $80 and i started to work.
I offered 5 revisions and 3 days of delivery but i provided unlimited revisions before delivering the project.
The buyer even extended 3 more days because the order was complex. I completed the order. Delivered the files. Buyer marked that the order is completed. He left a 5 star review. And gave $5 tip.
After couple of days buyer asked me to provide. Ai source file which was not promised nor did he mention in the requirements. I already provided the client. Cdr source file and the end product catalog in. Pdf format. He asked me. Ai file after a couple of days. I was offline for few days didn't get any notifications.
Just Today i returned to my workplace and saw that the order was cancelled. Fiberr returned $85 to the client. It happened after 8 days after delivering the order.
How come fiverr do this to a seller? I already provided the everything to the client. The order was completed. I need my $85 back. I spent too many days and what about the efforts.
Client got the end product and the source file as mentioned in the order requirements.
I need answers from fiverr and i want my money back. This isn't fair to the seller who is spending days and nights just to earn some extra money.
Date of experience: February 17, 2020
If you purchase a gig, fiverr will hold your money hostage irrespective of whether or not the seller completes the job or not because there is no objective mediator as they proclaim to encourage buyers and sellers to work everything out themselves. This leaves the door open for sellers to lie and cheat over and over again. Sellers constantly state they can do a task and then do not and report it as delivered. They have the autonomy to report it a delivered or complete regardless of if the actual order is complete and the fiverr system accepts this. There is no independent authentification. Once delivered, the website processes the order as complete and pays seller unless buyer request a modification or the seller and buyer mutually agree to cancel the order. So what if the seller does not want to cancel the order and lies and says that they delivered the work and did a great job. Well its their word against yours,,, No active customer service dept to regulate the sellers activity so buyer takes ALL THE RISKS. Don't use this website unless you don't mind taking all the risk and loosing all of your money to liars and cheaters and an incompetent customer service dept who do NOTHING to regulate the site's activity and yet they charge sellers 20% transaction fee and buyers another 5%.
Date of experience: August 29, 2015
I was having issues with a designer that was customizing my website. I did not like his design that he put on my website and it showed that he was not really a professional. So, I asked him to revise the website and again the design was plain and mediocre. I contacted Fiverr customer support to cancel the project and give put the deposit order of $130.00 back into my account. They told me that I need to work with the designer. My dislike for how the project was going should have been enough to give me a refund. I then told the designer that I did not like his design and I wanted to cancel service but refused the cancellation. I once more contacted Fiverr customer service to get my refund and again they told me the same information, to work with the individual. I refused and Fiverr proceeded to give the person the $130.00 when I told them I was having issues with the project. Terrible service especially when the issues was not even resolved. I closed my account just about 2 weeks ago, never again.
Date of experience: May 16, 2017
Fiverr refunded the money without knowing sellers contention and refused to talk about the issue. Further, restrict the account withing extending the reasons.
Date of experience: November 23, 2016
I listed a gig on Fiverr a few months ago and it started off well. Getting a lot of interested and sales very quickly! I had a customer a few days ago that ordered a gig and then decide she canceled it stating she purchased the wrong gig, which also left me a 1-star review! I contacted Fiverr to remove the review because it was not my fault in anyway whatsoever, and they said "they will not remove the review because the buyer canceled the order" I was like, eh? That doesn't make any sense whatsoever and why do I deserve a -1star review for that reason when myself and the buyer had done nothing wrong here; it doesn't make any sense, and I was left really confused at this policy? I contacted them one time to share my feelings about this policy and asked them if they agreed with me and I could not get any answer for that, which was very laughable because we all know deep down that they know I am right here.
But anyway, I have now canceled my account because I do not want to work on Fiverr if they have ridiculous policies like this, and lastly, I would not recommend to sell on there just in case this happens to you...
Date of experience: July 18, 2018
Free palestine israel is terorist state
Free palestine israel is terorist state
Free palestine israel is terorist state
Free palestine israel is terorist state
Free palestine israel is terorist state
Free palestine israel is terorist state
Date of experience: October 12, 2023
To be honest, all of you 1 star reviewers complaining nonstop makes me sick.
This site is WHAT YOU MAKE OF IT.
I am an illustration seller, and an artist on fiverr. I have over 100 positive reviews, and ONE negative one. I go out of my way to make sure every client is satisfied with the work I do, and I offer free revisions on the work till they are happy.
Not all artists post clip art claiming it is their own (I forget the name of the reviewer I saw earlier claiming this was the case, and even if I did care to find the name it would be unprofessional to call him out despite his pathetic comment), some are legitimate and talented artists offering their services at a bargain rate to gain exposure because they are just starting out and developing a client base.
If you get scammed on Fiverr.. it is YOUR OWN FAULT. talk to a seller first. Vet them, see if they are responding in a timely fashion, if they can give you a portfolio to look through, if they can link you to their own website etc etc etc...
In the end Fiverr is just a tool to pair clients with sellers... hating the site and the sellers because YOU were too STUPID to be careful and do your homework is like blaming craigslist because you got scammed while buying a car. Wake up, grow up, and start using your head. Fiverr is a decent site that like any other has scum bags in the shadows but offers solid opportunities to hardworking and legitimate people.
Date of experience: November 21, 2015
Took money out of my bank account then played a ton of games with me as I begged for my money back. The end. NEVER will I be a Fiverr customer again. Bye Thievin Fiverr.
Date of experience: September 6, 2021
I agreed to pay $10 for an artist character from a photo. After paying $10, the artist demanded $15 more to do the work. After canceling the project due to the artist refusal to do the work for the price requested, FIVER REFUSED to refund the money that was taken from my account.
This was the first AND LAST TIME I ever use Fiver.
Date of experience: October 21, 2017
Extremely poor and unsafe place to sellers it's stay away from it it's high risk site and unsafe place to sellers just one new buyer (scammer) can story your 5 yeas hard effort
Date of experience: December 4, 2017
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.
