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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.

  • Service
    261
  • Value
    251
  • Shipping
    162
  • Returns
    190
  • Quality
    237

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

Date of experience: 10/28/24
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Reviews (1,127)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user psyc3
Turkey
1 review
1 helpful vote
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July 21st, 2013

They has a lot of tricks for preventing release earnings to seller. Such as 2 weeks of delay, spam marked withdraw verification e-mail's etc.

Date of experience: July 21, 2013

Thumbnail of user traceyn12
Canada
21 reviews
13 helpful votes
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March 30th, 2017

I use this website all the time to edit pictures and make videos at a very affordable price. They have great talent here and it worth every penny.

Date of experience: March 29, 2017

Thumbnail of user gemf2
California
1 review
2 helpful votes
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March 7th, 2018

Do not use this site. Worst experience by far and lost a lot of money. Better to find a local graphic designer or look somewhere else reputable

Date of experience: March 7, 2018

Thumbnail of user nikkitar
Israel
3 reviews
8 helpful votes
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August 3rd, 2017

It used to be a site where everything would cost $5 now it's more like $70 - $500.

Where is this website heading? Sucks.

Date of experience: August 3, 2017

Thumbnail of user toyab1
North Carolina
1 review
4 helpful votes
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June 17th, 2018

I cancelled the order because it was not qualified and my money goes Fiverr balance whatsoever. Basically you will not get refund ever...!

Date of experience: June 17, 2018

Thumbnail of user angelikaa2
California
1 review
4 helpful votes
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December 13th, 2015

Fiverr is lagging in the customer service department plus many Asians who're lazy have ruined this site. Yet fiverr does nothing about them

Date of experience: December 13, 2015

Thumbnail of user fredt19
Canada
1 review
7 helpful votes
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June 2nd, 2015

I had 3 orders with zero service, explanation or anybody I could talk to. This is a scam. WOrst website. Waist of time.

Date of experience: June 2, 2015

Thumbnail of user fessiola
Bangladesh
1 review
1 helpful vote
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January 25th, 2018

Fiverr is a good marketplace with poor customer care unit.
As a new seller, I have been 4 orders completed within 7 days.

Date of experience: January 25, 2018

Thumbnail of user williamm334
New Jersey
1 review
2 helpful votes
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September 16th, 2017

Operating from tel aviv israel they hacked into my laptop and desktop then locked my account when i attempted to contact them

Date of experience: September 16, 2017

Thumbnail of user robt175
Australia
1 review
2 helpful votes
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April 26th, 2018

After an appallingly bad vocal recording this site still hasn't managed any meaningful dialogue nor a refund. Truly a ship of fools.

Date of experience: April 26, 2018

Thumbnail of user jorgec77
Pakistan
2 reviews
15 helpful votes
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July 12th, 2018

I hate fiverr they have close ny 7 accounts with no reasons total scam I don`t prefer this site to any one

Date of experience: July 12, 2018

Thumbnail of user robertk180
India
5 reviews
5 helpful votes
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September 6th, 2016

I use a lot of freelancers for building backlinks, but sometimes the quality is extremely low. Beneficial, but just be careful.

Date of experience: September 6, 2016

Thumbnail of user miam30
Arizona
2 reviews
6 helpful votes
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March 9th, 2016

I really did, but my very first experience was a bust and now I'm worried about their service.

I went on Fiverr looking for someone to help me with my landing page. At first I was very optimistic and elated by the prices and values. I even started thinking about sourcing all my work there.

The first few people I messaged took a day or so to message me back, and with a deadline I needed help fast. I then created a request and a person responded saying they would create my page for only $5 bucks. I thought, "wow this is great" without realizing very few people will do quality work for that amount of money. This guy promised me a nice squeeze page in less than 24 hours, and after giving him my WordPress info and waiting almost 2 days, I can tell you the site looks nothing like what I asked for. It doesn't even look like a sales page so much as a bunch of mumbo jumbo put together. Granted, he tried, and he gave me some useful images but it's no where near what I requested. Part of me feels I should have known better than trying to trust a $5 service, but the other part feels these people should be able to create what they offer. So, I paid this guy for his time and asked him to exit my WordPress account. Two days wasted but a good lesson learned.

Since then I have tried to take up other services but now I'm not as open to it. I realize there are some really good artists and designers on there simply trying to make a buck, but for every one good seller there's a few shady ones that may waste your time.

My tip to you is that you have standards while performing your search, and try to avoid paying until a sample of your requested work is completed. Furthermore, if you need word content on your site, or have a lot of info to explain, try to find someone very fluent in English or you will have issues. Last, someone may advertise $5 bucks but most services cost more than that. $5 is for most to simply look at your work, and depending on your work load your fee can go up substantially, so in some cases you may be better off looking for someone reputable.

I feel my time has been wasted but hopefully I'll find what I'm looking for.

Date of experience: March 9, 2016

Thumbnail of user maduk
Australia
2 reviews
5 helpful votes
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May 8th, 2016

There is no limit mentioned when you signing up, about contacting sellers. But once you contacted a few, you'll be marked spam and sent through troubles. I never advertised anything, didn't mention my business URL, but merely asked the capabilities in terms of technology from the sellers. But I got black marked for no reason.

Keep off Fiverr. Or get them to make it reasonable. Horrible support at times too. They seem to run with no reasonable rules in place. For example in T&C they say even though your seller didn't deliver, you are obliged to pay the fee for the transaction. How ridiculous! You place order, you pay, and wait, and wait some more, seller doesn't respond, and he asks to cancel order. Fiverr say, oops sorry you need to pay me the fee! Because, T&C says so!

They REALLY NEED TO CHANGE THEIR RULES IN THE GAME WHEN FACING THE WORLD. These rules perhaps good for Israel, but perhaps ONLY for Israel, not for anywhere else where people are more honest and normal... I can't think of any other reason why their rules are so ridiculous...

Date of experience: May 8, 2016

Thumbnail of user sameerm30
India
2 reviews
0 helpful votes
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February 8th, 2022

Third class company dont go for it custonmer care is use less they only focusing on money making. Worst company

Service
Value
Shipping
Returns

Date of experience: February 8, 2022

Thumbnail of user joer291
New York
1 review
3 helpful votes
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January 21st, 2017

YOU CANT EVEN GIVE THEM A POOR REVIEW BECAUSE THEY CANCEL THE ORDER ALMOST IMMEDIATELY IF YOU ASK THEM ANYTHING TO CHANGE. ITS ALL CLIP ART ANYWAY... CRAP

Date of experience: January 21, 2017

Thumbnail of user guenters
Nebraska
1 review
6 helpful votes
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November 16th, 2014

I ordered 4 gigs with 4 different individuals. 3 for doing some research and one for an ebay seller site. Two researches' results were what I wanted. One researcher told me in all honesty that she did not have the expertise on that topic and refunded the money. Each of the researchers received 40$. The individual working on the ebay site was a tad on the expensive side (100$) but I got what I paid for and then some.

I have not a single bad experience and will continue to use them. This my experiences as a client. You can always find bad apples but here, fiverr comes in as mediator: If you don't like the work you should be able to get your money back since fiverr obviously (reading comments from sellers on this site) is on the buyer's side (whether fairly or not).

I had one question for customer service which was answered sufficiently within 72 hours, Good enough for me.

As a seller I cannot imagine to live off fiverr if you live in one of the high cost countries. But I can imagine that it may support you if the cost of living is low and a stream of 20$ gigs gets you somewhere. This is global trade for the little guys. Each partner wins because of the difference of cost of living of seller via buyer. I doubt that I would get what I received (quality- and quantity-wise) for the money invested locally (in the US). On the other side, I would not even consider going locally after some pricing research. I would not have progressed any further. So, I did not take someone here a job away, but added a source of income to someone who can make better use of my money.

All in all: so far I have had a very good experience as a client and will continue utilizing their service but am ready to find a bad apple or two amidst.

Date of experience: November 16, 2014

Thumbnail of user amyw116
Canada
1 review
4 helpful votes
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April 25th, 2016

I have tried fiverr two times and the simplest orders turned into nightmares. Why is he site called fiverr? Why more than 5 dollars, what a joke.

Date of experience: April 25, 2016

Thumbnail of user marks550
Canada
1 review
3 helpful votes
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October 12th, 2017

I would never, ever recommend this company to anyone I knew, liked or loved. Its a pathetic joke, and dealing with their inept, lazy customer service team is beyond infuriating. After providing pages of examples that the seller did not perform or provide us with anything remotely to our order of company name logo, we demanded the order be cancelled and our funds returned to our credit card since the seller failed to produce any product within the 2 day timeframe. We went in circles for 9 days and customer service still refused to cancel the order. This was on top of the seller now refusing to communicate with us through its online internal email platform.
Good new. Even after customer service said it was against its Terms and Service and that you cant dispute the charges with your credit card, this is 100% False. You can do this, and its your right to do this. We did, and we were able to prove we did not get our product as ordered and the charge was refused. Fiverr can kiss my!@#$. In closing, just like the previous review by "Chereka R", the samples of what was provided by th artist was that of a grade 3 student. It was pathetic and a complete joke. I could have copied and pasted something from Google and gotten a better logo design.
FINAL WORD: You have been warned. Be very careful when deciding to use this site. You cannot dispute the charge with your credit card if you "dont like the work". You can however dispute the charge if you never received the 'completed job". Two very distinct differences. My advise, go buy photo shop and teach yourself. Stay away from Fiverr. Its bound to go to hell. Just give it time.

Tip for consumers:
Stay away from Fiverr and this Seller.

Service
Value
Shipping
Returns
Quality

Date of experience: October 12, 2017

Thumbnail of user jasons138
GB
1 review
12 helpful votes
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July 26th, 2015

Do not buy ANYTHING! This site is a fraud, I had 470$ IN MY SHOPPING BALANCE AND I GOT BANNED FOR TOO MANY CANCELLIONS WHICH ISNT TRUE THIS SITE IS A SCAM, I HAVE TAKEN LEGAL SCTION AGAINST THEM AND SUED 15.000$ GUYS LETS SHUT DOWN THIS FRUAD SITE

Date of experience: July 26, 2015

Thumbnail of user gailj100
North Carolina
1 review
0 helpful votes
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October 30th, 2020

I hired someone to do one simple logo upgrade (3D style, see 2nd picture below), and the girl I paid upfront (to let you know) didn't send my work. I let it go about a week, and she still didn't send me anything. She states 1-day delivery. I filed a complaint with Fiverr and never heard anything from them until today, 10/30/20, when I left a review on their site about the so-called logo builder. I complained to the resolution team on Fiverr about the girl who never delivered what I paid for last week. Well, she finally sent back a logo, and it was NOTHING LIKE THE PICTURE SHE HAD ON HER SITE TO PROMOTE HER BUSINESS on Fiverr. It looks like a shadow that you can make with an iPhone. Fast forward to today, Fiverr said they were going to hide my review on their site until November 8,2020. Are they SERIOUS? They are going to hide the negative review. There are a few reputable people on that site, but the rest is trash. Fiverr won't help you with getting a refund, so therefore they could care less about customers. I hired someone on Fiverr to add a 3D style to my logo because I didn't have the time, due to my business demand right now. If you want to hire Kimberly_Mcbray, keep going. She doesn't look like she knows what she is doing based on the picture she sent after two weeks (see below -1st picture) and one threat to Fiverr. After looking over the Fiverr site, I notice they hide the negative comments and show only positive ones. Do not use this company. Get professionals locally or look up reputable ones on google.

Tip for consumers:
Go local or find someone who has actually done work before. Stay away from this site. You have to pay people upfront before they even do any work. Anytime you have to pay someone before seeing the finished product, normally screams "SCAM."

Products used:
NONE OF THEM! I found someone local to do what I was asking for....If I could give this site -50 stars, I would!

Service
Value
Shipping
Returns
Quality

Date of experience: October 30, 2020

Thumbnail of user hugedills
Germany
1 review
1 helpful vote
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September 30th, 2023

I bought a service on fiverr but did not receive anything yet. The deadline already passed and the seller does not respond to my messages.

Service
Value
Shipping
Returns
Quality

Date of experience: September 30, 2023

Thumbnail of user kennethm386
Nigeria
1 review
2 helpful votes
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December 4th, 2019

The management is really good but the freelancers are fake. Check my site https://eastnaija.com I paid for more than 3 SEO GIG on Fiverr and Up Till Now I See No Changes

Date of experience: December 4, 2019

Thumbnail of user chrisl151
Australia
1 review
2 helpful votes
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April 3rd, 2016

I have been a Fiverr buyer for 3 years and a seller on Fiverr for 30 days.

Fiverr is a platform where you have independent individuals (not employees) that can be very talented, at the very least saving you a lot of time outsourcing tasks at the cheapest rate. As with any other website where you hire a freelancer, it is up to you to screen candidates before hiring them. Fiverr protects the buyer and seller as much as possible, but you also have a responsibility.

If you buy a Gig, you can cancel if the seller does not deliver in the agreed time. The seller has to mark the job as completed and you have to accept it or reject it. If you don't do anything, the job will auto-close in 3 days as if you agree that it is completed. Never accept jobs that only delivers after the closing date, that does not make any sense to do that.

For Sellers, Fiverr keeps your payment for 2 weeks and takes 20%. Amazon, for example, keeps your money for 6 weeks and keep at least 30% of your payment. They both have a clientele of ready buyers and they provide you free exposure or traffic.

My experience with buying Gigs have been above average value for the money spent.
Yes, there were duds, people who didn't deliver, but that is a tiny percentage. I have never lost money with Fiverr.

Like any other company, Fiverr has terms of service, most of which are common sense, such as, for sellers, no fake accounts, no fake orders and reviews for your own Gig etc. If you ignore these, your account will be suspended. Play by the rules, this protects both buyers and sellers.

If you're concerned that you'll lose $5 by trying Fiverr, then don't use it. But also consider that everything new has a learning curve, you don't stop at the first bad experience, when I cancelled orders, I simply got another Fiverr user to do the job. If you're starting a business, try and get the vision of what Fiverr users can do for you.

If you're not experienced in buying outsourced tasks or not willing to do due diligence and search for the best candidate to do the job, then this is probably not for you. If you're a business person who values your own time, I'd love to know of another service that is available at such a low rate and high value. Thank you Fiverr.

Date of experience: April 3, 2016

Thumbnail of user robbr1
Canada
4 reviews
9 helpful votes
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September 21st, 2014

Good experience with the musician, bad experience with the company and PayPal for a particular payment arrangement with the site.

Hours after paying with PayPal (PP) for the initial fee, I had to add a few dollars for an extra service I wanted and clicked a new button on the musician's page. Rather than being directed to PP and having to login to confirm the payment and source of funds, the Fiverr page told me that the funds were successfully transferred. That was the first time a PP payment went through without me logging in and confirming and I didn't even know that was possible. The Fiverr page didn't say anything about it upfront.

The problem is that the PP funds were taken from a bank account that had less than the payment amount so the bank charged me a $35 NSF fee. I brought this to the attention of both Fiverr and PP and it took a few emails and finally PP paid me $25. Yes, a multibillion dollar company couldn't bring itself to a full resolution for an 11-year client. I then told Fiverr that they could be off the hook for only $10 and they refused.

Tip for consumers:
If using PayPal, double-check beforehand what your preferred payment method is and make sure it has enough funds.

Service

Date of experience: September 21, 2014

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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