Fiverr has a rating of 1.3 stars from 1,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
Many people complain a lot, but I've not had worse than average results the few times I've used services by merchants on Fiverr
Tip for consumers:
Ensure to sample a merchants previous work before you order from them. Don't just read their reviews. Ask for previous work as well as the client for whom it was done
Date of experience: August 26, 2016
As a seller, you pay 20% to Fiverr then a fee to transfer to paypal. Your $5 gig ends up being only about $3. NOT worth it!
Date of experience: January 20, 2016
$315 dollars wasted as seller marked as 'complete' however did not deliver.
Fiverr refused to help and seller continues rip people off.
Date of experience: November 12, 2016
$#*!ty, slow service. I paid and never got my order. They refuse to give my money back.
I can't say anything else.
Date of experience: February 5, 2017
I opened a seller account to set up a few freelance illustration and writing gigs. 99% of the customers are too cheap to even pay beyond the basic $5 and will try to force you to give them work for free or "Samples." They will also turn around and use the work for commercial purposes or resell them when your gig T. O. S states specifically that they have no right unless they pay the extra licensing fee.
Customers also force you to do free revisions for completed work that they initially gave a five star review for and personal messages of praise for such a good job you do with your work. Believe me when I say it. They will twist your arm to get free work out of you and hold you hostage with threats of bad reviews if you don't.
Speaking of ratings, they're an elaborate joke. You can be the nicest seller and give the best work possible, but they'll still give you mediocre reviews.
Customer service is non existent. I've only gotten automatic replies from bots with regurgitated info that has nothing to do with your issues. I never once was able to get into contact with a living human being. They don't even have a phone number.
After a while of dealing with this website I decided to pause my gigs and take a few months off to focus on a full time art job I was offered and get my sleep schedule rearranged so I can work on Fiverr and my full time at the same time.
A few months turned into five months when I finally felt ready to come back to Fiverr. Lo and behold, when I tried to log in my account was restricted. I figured they restricted it because I was gone for so long. I went to customer service to get into contact with them and I couldn't even submit a support ticket because I'm not even able to log in to begin with.
Their customer service frustrated me a bit too much over something so simple. This website is obviously not worth my time, so I'm not bothering anymore. At least I won't have to deal with shady people anymore. Good Riddance.
Tip for consumers:
Don't bother with this site.
Date of experience: February 26, 2017
I will make your work very beautiful again. I like it a lot if you do it with your own skills. Thank you so much for making it work
Date of experience: February 23, 2022
Fiverr to me has improved alot during the past year in terms of banning sellers. Etc I will recommend to anyone now. Especially sellers.
Date of experience: April 20, 2018
Stay away from these on Fiverr, fake reviews, they don't have strong skills and the lie a lot
I wasted a lot of money with these
Date of experience: April 22, 2017
I am an ex-Fiverr freelancer, and I say ex- for a few very good reasons, from all perspectives - freelancers selling gigs, customers buying those gigs, and the company itself. Let me enumerate why I left Fiverr.
1. Actual freelance work is generally hard to get in the first place if you're just starting out, unless you are willing to "SELL! SELL! SELL!" your product or service at a rock bottom price. In other words, about $1 USD/hr. The only way around this is to induce your "upsell", or else farm out your work to even lower paying workforces. Note that there is also a good chance that your "client" is in fact just another Fiverr worker, looking to act as a broker, and scouting out new talent. This is what happened to me. They were simply taking my work, making a few tweaks, and upselling to another client at a higher hourly rate.
Also, know up front that Fiverr will take a dollar out of every five dollars (not gigs, actual amount paid - $5 gig you get $4, custom order $500 gig, they get $100 etc.) so that's 20% of your earnings gone right there. Not only that, they will charge you additional money to transfer your money out of your Fiverr account to Paypal (who also might charge you, depending on how you've set your account up.) Fiverr will happily retain your earnings for a full 2 weeks (10 business days) before you are paid for your work. Excellent business practice, guys - nice way to scam your workforce!
2) I've never been an actual buyer on Fiverr, but pretty much all the issues that everyone else has brought up is right on the nose. Low cost equals low quality, in general. Not to mention copyright issues, communication issues, payment issues, and the overarching ethics of doing business this way.
The sweetest part about this? They also have a (imho) fishy payout schemes like Payza and Payoneer which issue you a debit card, on which there's also a fee.
As you can probably tell, I'm not happy with this business in the least.
Tip for consumers:
For buyers: Don't automatically go for the cheapest possible service provider, and as others have said - always evaluate, inspect, and vet their services before buying. DO NOT pay more than what you think the work is worth.
For sellers/freelancers - stay away from this site, unless you live in a dirt cheap, high conversion rate country (from USD). There are better sites out there.
Date of experience: January 29, 2016
AmazeSolutions & Fiverr Are Both Frauds
I provided them information proving they use bots for fake clicks to websites. I let them work for 1 month which showed not on single real person came to my site from them and all clicks came from three different cities with only the ip addresses changing slightly. They immediately filed a mutual agreement to refund my money which initially I thought was pretty straight up until i realized the money goes into your fiverr account for more jobs. I did write a ticket to the head of the support and he actually did refund it back to paypal... but
As soon as the seller sent the mutual cancellation and i accepted it (with no knowledge of what ill explain later anywhere in site), that erased the possibility of me leaving a review of this fraudulent seller (he had something like 22k reviews 5 star) so basically the fraudulent seller have a shield and a way to hide on the site provided by fiverr themselves.
I have to wonder if fiverr is in cahoots with fraudulent sellers because of the high 5 star rating for an obvious fraud and for the ways they provide them to keep this hidden and does not give an accurate review system which is so important. It all only makes sense if this whole thing is geared to screw you from your money which is what i think is happening here.
Based on the many other reviews I've read across the internet i think i got extremely lucky getting my money back to paypal. Even so I can tell this site is still active in fraudulent activity.So be warned. I should also mention no job i ever bought amounted to any sale or anything beneficial. You do the math.
Tip for consumers:
Avoid This Site Like The Plague.
remember if $5 for a job that drives real targeted unlimited traffic to your website for a month sounds to good to be true...THAT'S BECAUSE IT IS !!!
Date of experience: July 24, 2015
I have cheated and non supportive by Indian man but fiverr support is nothing. I lost $5 money and time consumer.
Date of experience: August 19, 2015
Gosh! These are really some bad reviews that I was not expecting. However this means I am not alone. Now my experience...
The so-called "top class logo designer with 5 years experiences" first started off with a very friendly "customer service" and emphasized on providing 100% satisfaction and to hint that it has to be a 5-star review that should be given once the case gets closed. Yet at one point in the beginning, he even closed the case without any mutual agreement. I guess he simply wanted to a NICE record of a fast turnaround. However the first draft looked more that an ENHANCED internet image with the company name. We were expecting, well, more than that quality of course, given the "impressive profile introduction" that the designer claimed to be. Naturally we would want changes. We had even added on the changes fee of USD20. Now with the designer's attitude changed completely citing that it is not fair to him to incorporate the color changes and we need to add on another payment. If there was a clear communication right from the start to limit the number of changes, we will gladly abide. But there was nothing said. Sad to say, it feels like being SCAMMED.
Now, the designer simply closed the case without our agreement. At the end of the day, he only wants to have the 5-stars reviews published on his profile. This is a dirty trick.
I guess there could be genuine designers out there in Fiverr doing REAL PROFESSIONAL work, but it really depends on your luck on who you have picked. With this bad experience, we will NOT be back on Fiverr again. My thoughts, unless you have a real recommendation of a good designer on Fiverr, do not go there and instead go for real professionals and pay a few more bucks to get the value of the work. After all, it's the ARTWORK of your company brand. Do it well.
My lesson learned. I wished I'd known better, earlier.
Good luck, people! =)
Date of experience: May 18, 2017
I had a nearly identical situation described by Dan M. (10/15/17). I chose a seller to design my WP Website. He had 5 star reviews, and sent me beautiful examples of his work. I worked hard to negotiate the terms / clearly communicate.The seller was 5 days late with the initial delivery. When he delivered the site, it was an absolute joke. There was 1 image used for the entire site. He used black / block style font when I specifically asked for a particular style. Every page was identical. The alignment of the paragraphs was sloppy. He used a WP Theme of his choice without consulting with me despite my specific request to use the WP Theme I purchased. Interestingly, my repeated requests were ignored by the seller. He promised changes based on my feedback - went silent for over 2 weeks. Fiverr told me that I needed to allow 48 hours for the seller to respond. After 96 hours & no response, the seller delivered another substandard revision. Fiverr refused to acknowledge that the seller failed to provide the service according to the terms we negotiated. My repeated requests for assistance from Fiverr were ignored. Whats laughable is that Fiverr swiftly disabled my account after I filed a dispute with PayPal for violating Fiverrs Terms of Service. Apparently its ok for Fiverr to violate their agreement/ assurance to buyers. They clearly state that a sellers failure to deliver the service within the designated time frame and according to the agreed upon terms gives them the right to cancel the order. I received an email that my account would be permanently disabled unless I withdrew my dispute with PayPal. The challenge is that if I withdraw my dispute, I relinquish my right to re-submit my dispute if Fiverr fails to resolve it. Whats most frustrating is that I am now more than 3 weeks late for my site. It is time I will never get back and a level of frustration that is maddening. I feel ripped off and bullied.
Date of experience: October 17, 2017
I have done work and never received payment. Sometimes people request work that goes beyond what you have clearly stated you would do for $5.
Date of experience: August 28, 2014
I purchased what I thought was real traffic to go to my new website. I have receive quite a bit of traffic but I think it is all bots. Not one sale.
Date of experience: July 31, 2017
Fiverr is $#*!ing site - they treat like slave for seller. After all fiverr earnings, when seller do deliver their job.
Date of experience: August 5, 2014
Very cool website, you can find anyone to do anything literally. I need something to be done for cheap, this is the place you need to look at.
Date of experience: March 26, 2014
With fivver you can literally buy any service you can think of for almost no money at all. Was good for me when working on my video game,
Date of experience: March 12, 2020
Not good at all, cofusing regarding gifs and all, w edont have time to sit online 24*7 days. And its ruining marketplace. Worse freelancing site ever
Date of experience: June 5, 2018
Total scam. Twice I never get what I paid for. No help from Fiverr. Open a complain with paypal, then get banned by fiverr.
Date of experience: October 29, 2013
Just FYI, this is May 4,2017. I've had 3 encounters with fiverr freelancers and 2 of them were HORRIBLE. 'Genuinely horrible. I worked with a very immature translator who questioned me on why I gave him 4 instead of 5 stars. It was as though I had to defend myself. He also EXPECTED a tip, which (of course) disinclined me in doing so. He had numerous mistakes in his translation, didn't deliver my file in the format I had asked for, and then questioned my rating of him. I was actually being GENEROUS in giving him 4 stars.
Then I worked with a designer who was taking my layout, my choice of font, my text, and simply creating a business card in a format that would be print company-friendly. At first, I got a zip file that--when I downloaded it--was identified by my machine as an iTunes file! Later, when I received corrected files, I sent them to Moo (an online printer), to have them look at them. They had the "fiverr" watermark in them! And, on closer inspection, I noticed that a logo was horizontal on the front of the card, and vertical on the back side. Spacing of the entire text and logo on the back was off, as was spacing between the logo and a line of text.
HERE'S THE KICKER. I offered the so-called designer an out, and she took it. She "refunded" my $70. But--and it's a huge but--I don't actually get that money back! It goes into my "account," to use for future projects, with this company that I've grown to hate.
So there you have it. Oh--they're located in Israel, so you can't contact a state's attorney general, say. I will write some letters, though. A payment to a designer, with a refund, SHOULD be a refund to ME, of my hard-earned money.
Simply. Avoid. Using. Fiverr.
Date of experience: May 4, 2017
This is another bogus site offering freelance services.
1. Most of the "sellers" are rogues - poor to no services will be delivered
2. They will submit to you for review that order is completed even when they had just started work
3. When order is submitted for review, it is so that Fiverr's system kicks in to automatically mark the order as completed after 3 days. You will not receive any notification in the email.
4. Once the system marks the order as completed, money is released to the seller 14 days after. You can only cancel order out of mutual consent with the seller.
5. When you query Fiverr for such a bogus process, customer support is quick to pull up terms of service that you will probably be seeing for the first time and telling you that orders are only refunded back into your "shopping balance". But this BS and bogus if you fall for it. They have no right to hold on to your funds as it violates the credit card industry guidelines for merchants or with PayPal.
6 Fight for your refunds, they will try to buy time. They will put restrictions on your accounts saying that opening a dispute with PayPal or your Credit Card company is a violation of their bogus "terms of service" They will urge you to close those disputes for the matter to be resolved, if you fall for it, you lose your right to fight for a refund through those channels as for example in PayPal, closed disputes cannot be reopened or escalated to PayPal Claims.
My advice, just stay away. It is rather unfortunate because I would imagine that there are some genuine sellers with honest intentions to deliver good service but really they are like the remnants. My advice to such is to leave these fraudsters and go to platforms such as Upworks.
My advice to Fiverr, you may have been scamming some but you cannot scam all. I am coming for your head. I will see that your service is shut down and you criminals tracked down.
Tip for consumers:
Don't even try, trust me. Try Upworks instead or elance. They are more expensive but you have more freelancers who know what they are doing. You still have to carry your due diligence though. Just a lot of scams online
Date of experience: May 5, 2016
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.