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Fiverr has a rating of 1.3 stars from 1,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
Using Fiverr to develop a website I came across one 'developer' and I use that term loosely, who looked to have all the credentials you would expect. After too-ing and fro-ing we settled on a price of $260 and so he went to work (elsewhere I presume). 2 months passed before I received a very poorly modified $65 template that had broken links and links that took anyone who clicked them back to his servers. I can't leave feedback for the seller as it was too long ago and that works very nicely for him because he doesn't get bad feedback.
My advice - stay well clear of Fiverr.
Date of experience: October 1, 2015
Fiverr used to be a fun website. But then they're all turned so greedy with money.
They charge 20% off of seller's revenue, which only makes them 4 dollars.
And that's not enough! They charge 5% to buyers for every transactions.
First the seller, now the buyers.
Ridiculous!
Date of experience: June 3, 2015
An insulting attempt to drive wages in general (and especially for Professionals) way below the minimum. The basic price of their "gig" is forcibly set to $5 (that's five dollars!), and even with several revisions it is maximized at $25. You are not allowed to set your own prices, except maybe using some cunning ways that may or may not be available later in the setup process.
Date of experience: November 20, 2015
Wish I had read your reviews first! I paid for an IT service (which ended up costing me about $9, not $5 as expected). Had it for about 2 weeks and then the seller withdrew my access (even though I'd paid for an entire year). His profile has disappeared off the site. I emailed a complaint, and this is the response I got: "Thank you for contacting us. I am sorry for your bad experience. I can say that your seller is being viewed by our Trust and Safety team and because of our policy I am unable to share any more information."
Very helpful indeed. Don't waste your money!
Date of experience: January 6, 2016
If you want to waste you time, contact Fiverr Helpless Center and wait forever for automated pre-written answer that do nothing to your issue.
If you want to encounter horrible clients who would harass you for free work or unreasonable work, because they can threaten you with "1 star review" if you don´t deliver or complete their ridiculous "favors", try register with Fiverr.
If you are being a freelancer for fun, this is your place as you will get 1 order in every 5-6 months if you are lucky.
No seller or buyer takes their business to this horrible place because
- Outdated web design. Ugly.
- Impractical gig and pricing plan system.
- Pre-made review. Automated reply from the staff
- Helpless support team.
Good luck
Date of experience: March 23, 2018
Apparently i infringed on the "third party's terms of service". When i look up these rules they just say "its how it is"... i was banned for no reason.
They're now holding my earnings and theres nothing i can do about it
Tip for consumers:
dont use it
Date of experience: February 13, 2022
Waste of time! If you are in the US and need any letter writing, editing, resume writing, etc., MOVE ON! The sellers are either located in a foreign country where their English is a second language e.g. "she did never bothered to ask" or the seller is not skilled and sends the work overseas where you get back an Asian or Indian sounding monstrosity. They refunded my $50 but I had to fight for it.
Date of experience: August 28, 2017
As per my title I've experienced many dodgy freelancers and found the review system to be dodgy. Both of these have been raised with Fiverr with no outcome. The credit systems for refunds is flawed also.
Date of experience: December 15, 2015
Ive used the website on two purchases, one was a business plan in which u can tell it's been ported from some where, it's was very very basic not what I had expected according to the gig explain action.
Someone else did a nice resume for me, I added extra 10.00 to him so he can release me the soft editable copy, until today I'm still waiting it's been months, I stopped asking him. I'll use them for quick fix but not my favourite.
Date of experience: April 23, 2015
The crazy hoops you have to jump through just to delete an account says it all. Buyers don't give enough detail on jobs and you get punished for that. You can't turn down jobs that are kinda shady to begin with. The client that I made from my first job has given me tons of work now after we broke out of their interface.
Waste of time and bandwidth.
Date of experience: May 30, 2015
After you deliver your work, a buyer can state that they are "unsatisfied" and keep whatever work you did for them. When this happened to me, I reached out to support, showed them the hours of work I'd done and the final product which had already exceeded requirements for the gig & they did nothing. I've brought in thousands $$ from the site (meaning they've made a bunch of money off that), and have only ever received 5-star reviews prior to this buyer, yet Fiverr still sided with the con artist. Super disappointed & no longer selling on the site.
Date of experience: March 27, 2018
Avoid at all costs, they are greedy and money hungry, charging buyers and sellers 20% fees, how do they expect anyone to make any money at that rate and pay 15% self employment tax? 35% of income goes to fees, then tack on biz. Expenses. With this concept they will go out of business and so will sellers. Everything is over priced and they have way too many sellers with no skills. Those they label fiverr pro want $500+ for a basic gig, better off hiring someone on Craigslist. Greedy money hungry company not built to last. Just read the forum of all the complaints from buyers and sellers. Listen to the feedback and make the changes or people will do business elsewhere. Seems like they got real greedy after they finally reached a profit. The micro managing, fees, and abudance of unqualified sellers is a big turn off.
Tip for consumers:
dont use it
Date of experience: October 9, 2021
Website is a complete scam. They allow sellers to offer followers on facebook and twitter using fake accounts but the follows disappear once money has changed hands. Reviews are also manipulated, with negative reviews not showing and fake positive reviews allowed. They also keep one dollar, so sellers only get four dollars. Doesn't seem worth it for the buyer or the seller.
Date of experience: August 16, 2013
Fiverr.com is loaded with scammers who claim abilities that are often far beyond their true capabilities. Once you've paid $5 -- and often more -- you cannot obtain a refund. The website simply refers you back to the seller when there's a problem.
Tip for consumers:
Stay away unless you know for certain the quality of work you'll be getting.
Date of experience: September 4, 2014
Guys, this company will suspend your account just so they can keep your available funds to them.
Their bull$#*! is 45 days wait period.
I work at a very big real estate firm and this company is in the list one of the stay away SCAM.
Date of experience: January 7, 2016
We are a nonprofit that paid a designer to do a logo for us. He sent over terrible quality designs that were completely different from what we asked for while our manager was coming back from vacation.
The designer didn't respond to our requests and then deleted his account. Since it was out of the "3-day window" Fiverr washed their hands of the matter - actual response from their customer service representative "Alex":
"Your order got completed automatically, 3 days after delivery since you didn't reject the order or asked for a revision in that time period. Unfortunately, your seller is no longer a member of our Fiverr community so we cannot reach him to get back to you with the Logo design."
He then goes on to literally give us tips:
"The next time you're browsing Fiverr, here are a few suggestions to help you on your next purchase:"
What a terrible, condescending, unfriendly company. It's been 3 months and we still have zero content we paid because Fiverr doesn't care.
Date of experience: August 6, 2017
I tried to do 3 jobs on fiver only one of them was done ok (not amazing) but the other 2 was a scam and it is very hard to get the money back because support is complicated. They mark a job completed if you don't review in 2 days. Just a bad experience
Date of experience: August 28, 2017
I had someone to design a wordpress page for me. For $60 USD after 10 days of NO communication they failed to deliver. Luckily the money was refunded into my fiverr account. They later begged me to take down the bad review because it would affect their service and said reason why they did not complete the website was because they were taking part in religious festivals. After searching for another person to develop my site both of us made an agreement of what they would provide. From the first glance the site looked nice but later when researched more into it I noticed that it was actually a poor job seemed as if they slapped it together in 2 mins. Later when I asked them to adjust the design they said they would do it by the end of the day. That was 3 weeks ago... So I basically just gave away my money. Fiverr is saying it's too late to get my money back and I cannot even make a review to warn others. I will never trust fiverr again, Its ROBBERY!
Date of experience: November 23, 2015
It's a very good site. Helps you to earn money using your skills. You can either provide a service or request for a service. Although it is quite challenging to get first order as a new member in the divert community.
Date of experience: June 27, 2019
Stay away from seller Sasha_devine - she promised to create a unique cartoon logo for my business but instead sold me a direct copy of someone else's design that is readily available on a Google search. Very shady. Charged me 50% up front and I am having a hard time getting this back from Fiverr. Instead they are offering me a "credit" for future use but I will never use Fiverr again... Sasha said it took her 5 days to "draw" the "Jacked" logo, when it is a copy of the American Bully logo avail online...
Tip for consumers:
stay away from seller Sasha_devine. Copies work...
Products used:
logo design
Date of experience: April 23, 2022
8 of 9 gigs not delivered as agreed, Fiverr forum is a biased seller forum rather against its buyers than to work with them. Their cancellation system is a huge problem as it's just too easy to cancel a gig (seller & buyer) one-sided. Many sellers want to avoid a bad rating by refunding you. Well, the high share of gigs starting at $5 - so don't expect too much. Not my place to buy services and actually I do not recommend to buy anything there.
Date of experience: February 23, 2017
I signed up by mistake. I was trying to really just get more information about it. Now it's been charging me for months with no way out. I cancelled the service months ago and it still keeps charging me. There is no reliable customer service. I have already emailed several times. Now I have to resort to cancelling my credit card because they keep charging me for a service I never ever used, not even once. Such a horrible business and horrible business practices. I am a single mom of two kids struggling in the pandemic. I need each and every $24.00 that they have charged me every single month to feed my kids.
Date of experience: June 15, 2022
I ordered a service on Fiverr and I paid $1,200 even though the seller received only $800. Why does Fiverr charge 50%? You would think it's for the customer service but their response waiting time is at least 3 days.
Date of experience: September 18, 2020
As a seller, I find it frustrating providing quality critiques and edits for immature buyers who get a good product and rate down because of their errors. They do no understand that they are getting a bargain plus quality from my gigs. I will not sell any products on Fiverr as of 2-2015. I am sick of doing all this work for 4 dollars. It's ridiculous.
Date of experience: January 11, 2015
I paid $30 US for a logo design, seller won't give me my logo source files (even though I've already paid for them) unless I rate 5 stars but I didn't think his service was worth 5 stars. Attempting to get a refund but based on the reviews here it seems unlikely. Sellers don't communicate well. Also paid for unlimited revisions but only got 3.
Beware of this site.
Date of experience: December 21, 2015
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.
