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The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.
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I have used dozens of people on Fiverr, whether it was a video intro, a singer, song mastering, a logo, editing a blog, or a photoshop pic fix and the one time I had an issue I was refunded thanks to Fiverr because they track the progress and if it goes past the expected delivery date, they handle getting your funds back.
You cannot go wrong!
Don't sell your creativity just only for $5. Price it and value it. Don't waste your life and time behind Fiverr.
Very very few, if any, artists that are actually talented and do a competent job on this site. Correction: they all absolutely stink. If any "art" provider on fiverr takes exception to what I say, please do, because if you were any good, you wouldn't even be on that site! Don't be mad that you absolutely stink and can't take detailed instructions properly. I took a chance based on an artist's portfolio, past works, 5 star feedback and paid over $100 for the many extras. Didn't make deadline, art was half done, used cheap clip art and fonts, and completely ignored all my detailed by step instructions. Obviously, portfolio was fake and the feedback stars were fake too. Don't bother reconciling on Fiverr to get money back. Open a dispute on PayPal immediately to get everything back... sure Fiverr will ban you for doing so, but that's actually doing you a favor and you get all your money back with no commission taken from you,
Fiverr will banned your account without any warning before they banned it,
The worst is that you will not able to get your fund instantly it was banned until 45 days or your fund is gone forever.
I have been both a buyer and a seller on Fiver and I've been disappointed both directions. As a buyer I've had sellers who delivered just horrible quality then got mad when asked to make it right. One even filed a complaint against me when the product he delivered wasn't even close to what he'd promised and I refused to pay. Another did such a low quality job that I think my kid could have done better. I understand I won't get much for $5 but in my case I offered more in exchange for better quality and the quality was still low.
As a seller I find there are very few orders and the site is a bit hard to navigate. Just try to find your own "gig" for example, even from your admin pages, to do edits.
My customers have liked my products and I've gotten "tips" on sales which in many cases doubles my income. The problem is the fees charged eat it up. Let's say I have a $5 item and I get a $5 tip so I made $10 from the sale. But then Fiver charges me $2 in their fees plus an additional $1 to send me my money via PayPal. If I want it sent any other way the fees are higher, in some cases MUCH higher. So Fiver is taking 30% of my gross income on the sale!
If I'd made the $5 sale and NOT gotten a tip they would have taken $3 of the $5 I was paid. Making $2 for an item isn't profitable.
In the "Price-Quality-Service, Pick any two" equation you're getting a very low price, but I'm just not seeing that you're getting either of the other two. When you only get one of the three items it's a bad deal and should be avoided. That's my advice for both buyers and sellers... Avoid it.
Paid for an order but the artist kept excusing no photo received. Then cancel the order and FIVERR never refund the payment. Very bad set up. Almost a scam. People won't go after the $10 or so. But that is how they made money. The company is based in Israel.
Website was poor for a new user. Spent over an hour looking for the "create a gig option" obviously I started by clicking on the start selling option but was only directed to "how to sell" page with a YouTube video of how their users are happy with the services. Not one option from that page to begin selling just a search bar to buy from their marketplace. Rough.
Artists advertise one thing, but then demand you upgrade or they will not start the job. Most likely their lack of English skills is another problem. They can't seem to understand instructions. Several artists I selected sent me back basic clip art off the internet that I could have done myself. They are all like this. Out of 5 artists I am asking for a refund from all of them. Useless site in my opinion.
Most of the services offered are legit. Some are scammers, but at least Fiverr protects you from shady services.
I am an ex-Fiverr freelancer, and I say ex- for a few very good reasons, from all perspectives - freelancers selling gigs, customers buying those gigs, and the company itself. Let me enumerate why I left Fiverr.
1. Actual freelance work is generally hard to get in the first place if you're just starting out, unless you are willing to "SELL! SELL! SELL!" your product or service at a rock bottom price. In other words, about $1 USD/hr. The only way around this is to induce your "upsell", or else farm out your work to even lower paying workforces. Note that there is also a good chance that your "client" is in fact just another Fiverr worker, looking to act as a broker, and scouting out new talent. This is what happened to me. They were simply taking my work, making a few tweaks, and upselling to another client at a higher hourly rate.
Also, know up front that Fiverr will take a dollar out of every five dollars (not gigs, actual amount paid - $5 gig you get $4, custom order $500 gig, they get $100 etc.) so that's 20% of your earnings gone right there. Not only that, they will charge you additional money to transfer your money out of your Fiverr account to Paypal (who also might charge you, depending on how you've set your account up.) Fiverr will happily retain your earnings for a full 2 weeks (10 business days) before you are paid for your work. Excellent business practice, guys - nice way to scam your workforce!
2) I've never been an actual buyer on Fiverr, but pretty much all the issues that everyone else has brought up is right on the nose. Low cost equals low quality, in general. Not to mention copyright issues, communication issues, payment issues, and the overarching ethics of doing business this way.
The sweetest part about this? They also have a (imho) fishy payout schemes like Payza and Payoneer which issue you a debit card, on which there's also a fee.
As you can probably tell, I'm not happy with this business in the least.
Tinker M.
Q: I work for a company called Zazzle. At our forum we learned that this company is copying owned art and selling it on their products. A lot of it. And we are just one place. This is a criminal offense and I suggest anyone who sells artwork with Print on demand companies check to see if there art is there. One item is labeled best selling and has sold many times, if yours is one of these get a attorney and send a cease and desist and demand whatever money they earned to be returned to you.
As a buyer I have had over 60 projects completed on fiverr and it is always a challenge.
The worst part of doing business on the site is trying to find and interract with customer support.
There are many 3rd world sellers that are trying to make a buck on a wing and a prayer and they don't have a clue about deadlines, quality or service.
I don't use fiverr much anymore. Too frustrating.
I just wanted to take a couple of seconds to stress a point of view regarding Fiverr. Fiverr is exactly what it promotes itself to be. It is a cheap gigs platform where all incompetent scammers have an opportunity to prey on people looking for cost effective work to be performed. The idea behind providing a free platform for offer and demand exchange is great but it comes with consequences to the users. The winners in Fiverr are the lousy freelancers and Fiverr owners. The big losers are the ones that use them :) so bottom line is you get what you pay for! If you want good quality work, I suggest you use other quality platforms that use quality and evaluated freelancers. NOT the cheap Fiverr! Good luck!
I'm beginning to think its a SCAM bait and switch. I ordered 'I will design Professional Product Label of your Product for $5.00' from SELLER gd2p01, only to be told THAT TO PLACE MY LOGO & INFORMATION ON THE LABEL TEMPLATE SUBMITTED would cost $35.00. NO EXPLANATION FOR WHAT THE $5.00 THAT THEY LISTED IN THE SELLERS LISTING WOULD PURCHASE. NOT GOOD!
THIS MAKES ME QUESTION WHETHER THIS COMPANY FIVRR IS CREDIBLE.
Used it for my first time. If the seller cancels an order for whatever reason, you get NO proper refund! Only a fiverr credit amount. They also charged and refunded the wrong amount to me. I wrote to customer service, they didn't answer my question and they just copied and pasted terms and conditions! Still no refund!
As a seller, you pay 20% to Fiverr then a fee to transfer to paypal. Your $5 gig ends up being only about $3. NOT worth it!
I have used fiverr for video greeting, birthday video, logo modification and business copy. All experiences were executed efficiently and the product delivered was excellent in all but one situation - where the service provider was easy to work with resolving the issue. I would definitely consider for future needs.
Unfortunately, most of the reviews on here are for the independent sellers on the website instead of for the actual website. Fiverr can not control what the sellers do and you should all be aware of this. If you have a bad experience with a seller or buyer, don't blame it on the site. Report them to customer service instead!
I've been on Fiverr since October 2015 as both a buyer and a seller and have never had one bad experience. As of today, I've made $300+ on the site by offering my proofreading, editing, and writing services. Nobody has ever tried to trick me out of the money they were supposed to pay me, and no seller has ever lied about their services or tried to give me less than what they were offering.
I'm giving them 4 stars because I dislike the fact that, for sellers, they take $1 from every $5 you make. I understand that the site has to make money to keep offering themselves as a platform for freelancers, but I think they take too much. I also dislike the fact that it takes funds over two weeks to clear.
PROS
+Sellers can accept custom orders
+Sellers can set their gig to vacation mode if they're going to be away
+Buyers can cancel their order and get a refund if the gig is late
CONS
+If you buy something and don't like it, you can't get a refund
Fiverr Fraud Fking Febsite Five Fraud.
1)20% Commission from Both Side But Buyer can ask for work and after work done can cancel the project and get their money back if you compliant about it your account will be blocked.
2)Most Lazy Support generic answer if it's about money then beware they will take money block you account for money eating
3)Bank transfer and currency conversion charges high and hidden they are keep money for 15 day and earns interest on it
4)Most of Sellers and Buyers are fake
5)I have lost my lots of money fiverr please avoid it they are scammer have in brand
Thanks
Big mistake, thought whats the worst that could happen if i don't like the work, just get my money back. Turns out they give you credit instead of a refund, very misleading. Stay away...
Answer: I used Fiverr for my company logo. The guy lives in Vietnam and speak minimal English. I paid for an upgraded package with an unlimited amount of revisions, 3 original logos, stationary and Facebook as well as Twitter page covers. What does unlimited mean if a revision takes 24 hours and each revision is correcting spelling mistakes or telling him you don't want a green dog in your logo, I want a natural looking dog. His response is "you choose font and gives you a pale old lady stockings colour dog" instead of a white Dalmatian with black dots or a brown German Shepard. In the end I used an online translator to translate my requests from English to Vietnamese. He told me to sketch something and he'd make something. If I could sketch something then I would do my own logo. The one logo that I liked was the one I gave him all my ideas for. All he did was put it together in the right format. I was so frustrated with his other two attempts that I said ok give me the first logo with stationary and everything I've paid for. I got the most basic design, no stationary or headers. Did I go through customer service? OF COURSE! Throughout this whole ordeal. I described every little detail. Each time a different person would reply and say "I can understand your frustration and I will contact him". Only to have him return with the same dog in orange or turquoise and every time customer service would spit out the same line "I can understand your frustration and I will contact him. We see he is responding to you within 24 hours so for us that means you are trying to work things out. I want my money back! Sorry we can't give you your money back. The seller has received his money and its up to him to give you any money back if he so chooses. It was a dreadful experience. I ended up using an online logo maker and I loved it. PLUS it actually cost less. I'm now doing my own website. If you have the patience then try to do it yourself. Do NOT skimp on your website. The way the world is run today you want your website and all social media presence to correctly reflect your quality. If at the end I'm not happy with my website I will go to a professional and pay what it costs. Hope this helped and good luck
Answer: I know I have to wade through a lot of questionable sellers to get a good one. Happy hunting. There are good ones out there though.
Answer: All I can say id Fiverr is the BIGGEST SCAM going. Had to dispute the charges through my bank to get the money back
Answer: Stay far away from fiverr. I paid a guy to do some work and proved with third party techniques they used bots for fake views to my site. Yet this guy had many many great reviews. You cannot trust this site whatsoever. Stick with paypal as you most likely will get nowhere with fiverr.
Answer: If you want a site designed to steal credit card data from hard-working, civilized people, please use Fiverr. It is designed for one thing: to take your credit card data and leave you to deal with a mess. More details, reply or search for my previous posts.
Answer: I can only imagine you got swindled and feel bad about the fact you trusted someone. Don't feel bad, you did nothing wrong. There are sites who take the time to vet their sellers and then there are sites like Fiverr who let's anyone to join with zero check on their credentials. The entry into selling on Fiverr is so easy that it borders on ridiculousness. Anyone can lie about their location, experience, education, and just about any credentials. Some of them are really clever and mask their fake profile pictures and gig descriptions really well. Fiverr is so secretive about their vetting process, which I seriously doubt there is anything in writing, that you can't trust it. The seller's level is a joke - I've gotten cheated by ones with thousands of reviews. How they received literally a thousand or more review is mind boggling. Go back and check again, you'll notice like 99.9% of the million or so sellers all have 5 star reviews. All legitimate businesses have a combination of good and bad reviews, most average around 3/5 or if they are a really great business 4/5 but for a large company with like a million or so freelancers with zero credentials having 5/5 pretty much tells you there is something wrong. Like I said, you did nothing wrong. I hope you didn't lose too much money. Their philosophy is "We don't care how crappy the delivery was as long as the seller delivered you don't get your money back."
Answer: The answer is plain simple NO! You will get your followers, yes! But they are all bots, so you will lose 90% of the followers the same week, might as well throw this 5 bucks in the air.
Answer: There is very little in the world that is unique. You have to trust or spend a lot more $$$ or do it yourself
Answer: I would suggest having nothing whatsoever to do with Fiverr. When things go wrong - and that happens a LOT - there is no customer support line to call. They make it very difficult (in my own case, impossible) to resolve any problems. Read the evaluation reviews- they are extremely negative. My advice: find another site on which to offer your services. DG
Answer: I've had 28 orders and all but two were very satisfactory. Most were PDFform building or business card templates, but I had s few design logos for me then used the one I liked. Buyers: it's cheap. Remember that. When the service is good I tip generously then use the same person. I get great service, often in one day. When I order, I add express service and have yet to be disappointed. It's a business model without customer service. Face it. If you want customer service, go to Nordstroms or Nieman Marcus. Do a better job selecting your service provider; be clear in the order, and overpay.
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.