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FiverrReviews 1,140

1.3

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
181
returns
212
quality
261
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California
1 review
3 helpful votes
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Terrible support
February 21, 2016

I keep getting emails that I should "display my images clearer." The images are as clear as possible. I try to explain that the dimensions for display are awful. I can't make it any clearer otherwise the art will be warped. My caricatures are portrait style and their display is landscape. I email them, they respond by telling me it's my problem. TWICE!

Date of experience: February 21, 2016
Australia
3 reviews
13 helpful votes
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Yes we are able to produce targeted leads for your home based business opportunity. That's what the add on fiverr stated i had looked everywhere for targeted leads and came across Cloudcbex on fiverr i was told through emails the only way i could pay was via Transfer wire which seemed legit $180.00 spent via transfer wire who confirmed via fiverr emails the transfer had gone through 2 months no leads. I contacted them and was told there is nothing you can do about it, fiver claim no responsibility for allowing a dodgy business advertise and collect funds and the transfer company blame fiver... Word to the wise give fiver and Cloudcbex a real big birth UNLESS YOU WANT TO BE RIPPED OFF TOO.

Date of experience: February 21, 2016
New York
1 review
17 helpful votes
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Fiverr is legit
February 18, 2016

Maybe I'm bias because I'm a seller on Fiverr ($4k earned in January 2016). However, most of the user reviews I saw on this site are coming from people who seem to need to be better at reading comprehension. I've never had Fiverr not pay me. I have also purchased many gigs on Fiverr and have had 1 or 2 not go perfectly well, but a simple modification request to the seller was all it took to get them to correct the problem.

FOR SELLERS.
For new users, payment can be delayed 2 weeks (potentially up to a month, it's been awhile since I was a new user). They are VERY transparent about the payment system and you can even see exactly when the money is available for withdraw.

FOR BUYERS.
Use some common sense before bidding on a professional service. Ask for their portfolio (if it's web design, graphics, writing, etc). Ask what specifically is included in your purchase. Fiverr cannot force you to accept a seller's work, so if the work done is not what you were expecting, request a modification and the seller must work with you to make it right. Again, read the terms on the site and utilize the tools available instead of calling it a scam.

Date of experience: February 18, 2016
New York
1 review
1 helpful vote
Follow Sahaja C.
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Fiverr customer support is terrible. I posted a gig, got a buyer, spent hours on the project, delivered the goods, the buyer left a good rating, but I have yet to receive my funds. I keep getting these useless responses from their customer support. They are scam and I would not use them again or recommend them. If I had the time and it wasn't such a small amount of money for the project, I would definitely push a lawsuit. I wonder how many small jobs they just commandeered the profits for themselves because people don't have the time to chase after them for these small amounts of money. I'm waiting for the class action lawsuit because it is probably coming. If they correct this issue I will post a new comment to let everyone know.

Date of experience: February 15, 2016
New York
10 reviews
33 helpful votes
Follow Rob L.
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I have used dozens of people on Fiverr, whether it was a video intro, a singer, song mastering, a logo, editing a blog, or a photoshop pic fix and the one time I had an issue I was refunded thanks to Fiverr because they track the progress and if it goes past the expected delivery date, they handle getting your funds back.

You cannot go wrong!

Date of experience: February 11, 2016
Bangladesh
1 review
2 helpful votes
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Don't sell your creativity just only for $5. Price it and value it. Don't waste your life and time behind Fiverr.

Date of experience: February 10, 2016
New Jersey
1 review
1 helpful vote
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Terrible Talent!
February 6, 2016

Very very few, if any, artists that are actually talented and do a competent job on this site. Correction: they all absolutely stink. If any "art" provider on fiverr takes exception to what I say, please do, because if you were any good, you wouldn't even be on that site! Don't be mad that you absolutely stink and can't take detailed instructions properly. I took a chance based on an artist's portfolio, past works, 5 star feedback and paid over $100 for the many extras. Didn't make deadline, art was half done, used cheap clip art and fonts, and completely ignored all my detailed by step instructions. Obviously, portfolio was fake and the feedback stars were fake too. Don't bother reconciling on Fiverr to get money back. Open a dispute on PayPal immediately to get everything back... sure Fiverr will ban you for doing so, but that's actually doing you a favor and you get all your money back with no commission taken from you,

Date of experience: February 6, 2016
New Jersey
3 reviews
2 helpful votes
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Fiverr will banned your account without any warning before they banned it,
The worst is that you will not able to get your fund instantly it was banned until 45 days or your fund is gone forever.

Date of experience: February 5, 2016
Ohio
1 review
2 helpful votes
Follow Jerry W.
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I have been both a buyer and a seller on Fiver and I've been disappointed both directions. As a buyer I've had sellers who delivered just horrible quality then got mad when asked to make it right. One even filed a complaint against me when the product he delivered wasn't even close to what he'd promised and I refused to pay. Another did such a low quality job that I think my kid could have done better. I understand I won't get much for $5 but in my case I offered more in exchange for better quality and the quality was still low.

As a seller I find there are very few orders and the site is a bit hard to navigate. Just try to find your own "gig" for example, even from your admin pages, to do edits.

My customers have liked my products and I've gotten "tips" on sales which in many cases doubles my income. The problem is the fees charged eat it up. Let's say I have a $5 item and I get a $5 tip so I made $10 from the sale. But then Fiver charges me $2 in their fees plus an additional $1 to send me my money via PayPal. If I want it sent any other way the fees are higher, in some cases MUCH higher. So Fiver is taking 30% of my gross income on the sale!

If I'd made the $5 sale and NOT gotten a tip they would have taken $3 of the $5 I was paid. Making $2 for an item isn't profitable.

In the "Price-Quality-Service, Pick any two" equation you're getting a very low price, but I'm just not seeing that you're getting either of the other two. When you only get one of the three items it's a bad deal and should be avoided. That's my advice for both buyers and sellers... Avoid it.

Date of experience: February 5, 2016
Canada
1 review
3 helpful votes
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Beware of scam
February 1, 2016

Paid for an order but the artist kept excusing no photo received. Then cancel the order and FIVERR never refund the payment. Very bad set up. Almost a scam. People won't go after the $10 or so. But that is how they made money. The company is based in Israel.

Date of experience: February 1, 2016
New Jersey
3 reviews
12 helpful votes
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Website was poor for a new user. Spent over an hour looking for the "create a gig option" obviously I started by clicking on the start selling option but was only directed to "how to sell" page with a YouTube video of how their users are happy with the services. Not one option from that page to begin selling just a search bar to buy from their marketplace. Rough.

Date of experience: February 1, 2016
California
1 review
2 helpful votes
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Horrible
February 1, 2016

Artists advertise one thing, but then demand you upgrade or they will not start the job. Most likely their lack of English skills is another problem. They can't seem to understand instructions. Several artists I selected sent me back basic clip art off the internet that I could have done myself. They are all like this. Out of 5 artists I am asking for a refund from all of them. Useless site in my opinion.

Date of experience: February 1, 2016
California
2 reviews
4 helpful votes
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Good offers
January 30, 2016

Most of the services offered are legit. Some are scammers, but at least Fiverr protects you from shady services.

Date of experience: January 29, 2016
Washington
4 reviews
29 helpful votes
Follow Roger R.
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I am an ex-Fiverr freelancer, and I say ex- for a few very good reasons, from all perspectives - freelancers selling gigs, customers buying those gigs, and the company itself. Let me enumerate why I left Fiverr.

1. Actual freelance work is generally hard to get in the first place if you're just starting out, unless you are willing to "SELL! SELL! SELL!" your product or service at a rock bottom price. In other words, about $1 USD/hr. The only way around this is to induce your "upsell", or else farm out your work to even lower paying workforces. Note that there is also a good chance that your "client" is in fact just another Fiverr worker, looking to act as a broker, and scouting out new talent. This is what happened to me. They were simply taking my work, making a few tweaks, and upselling to another client at a higher hourly rate.

Also, know up front that Fiverr will take a dollar out of every five dollars (not gigs, actual amount paid - $5 gig you get $4, custom order $500 gig, they get $100 etc.) so that's 20% of your earnings gone right there. Not only that, they will charge you additional money to transfer your money out of your Fiverr account to Paypal (who also might charge you, depending on how you've set your account up.) Fiverr will happily retain your earnings for a full 2 weeks (10 business days) before you are paid for your work. Excellent business practice, guys - nice way to scam your workforce!

2) I've never been an actual buyer on Fiverr, but pretty much all the issues that everyone else has brought up is right on the nose. Low cost equals low quality, in general. Not to mention copyright issues, communication issues, payment issues, and the overarching ethics of doing business this way.

The sweetest part about this? They also have a (imho) fishy payout schemes like Payza and Payoneer which issue you a debit card, on which there's also a fee.

As you can probably tell, I'm not happy with this business in the least.

Date of experience: January 29, 2016
Minnesota
4 reviews
17 helpful votes
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Copyright Theft?
January 27, 2016

Tinker M.
Q: I work for a company called Zazzle. At our forum we learned that this company is copying owned art and selling it on their products. A lot of it. And we are just one place. This is a criminal offense and I suggest anyone who sells artwork with Print on demand companies check to see if there art is there. One item is labeled best selling and has sold many times, if yours is one of these get a attorney and send a cease and desist and demand whatever money they earned to be returned to you.

Date of experience: January 27, 2016
California
1 review
3 helpful votes
Follow Misty G.
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As a buyer I have had over 60 projects completed on fiverr and it is always a challenge.
The worst part of doing business on the site is trying to find and interract with customer support.
There are many 3rd world sellers that are trying to make a buck on a wing and a prayer and they don't have a clue about deadlines, quality or service.
I don't use fiverr much anymore. Too frustrating.

Date of experience: January 23, 2016
Sweden
1 review
2 helpful votes
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I just wanted to take a couple of seconds to stress a point of view regarding Fiverr. Fiverr is exactly what it promotes itself to be. It is a cheap gigs platform where all incompetent scammers have an opportunity to prey on people looking for cost effective work to be performed. The idea behind providing a free platform for offer and demand exchange is great but it comes with consequences to the users. The winners in Fiverr are the lousy freelancers and Fiverr owners. The big losers are the ones that use them :) so bottom line is you get what you pay for! If you want good quality work, I suggest you use other quality platforms that use quality and evaluated freelancers. NOT the cheap Fiverr! Good luck!

Date of experience: January 23, 2016
Washington
1 review
3 helpful votes
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I'm beginning to think its a SCAM bait and switch. I ordered 'I will design Professional Product Label of your Product for $5.00' from SELLER gd2p01, only to be told THAT TO PLACE MY LOGO & INFORMATION ON THE LABEL TEMPLATE SUBMITTED would cost $35.00. NO EXPLANATION FOR WHAT THE $5.00 THAT THEY LISTED IN THE SELLERS LISTING WOULD PURCHASE. NOT GOOD!

THIS MAKES ME QUESTION WHETHER THIS COMPANY FIVRR IS CREDIBLE.

Date of experience: January 22, 2016
GB
1 review
3 helpful votes
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TERRIBLE!
January 21, 2016

Used it for my first time. If the seller cancels an order for whatever reason, you get NO proper refund! Only a fiverr credit amount. They also charged and refunded the wrong amount to me. I wrote to customer service, they didn't answer my question and they just copied and pasted terms and conditions! Still no refund!

Date of experience: January 21, 2016
Maryland
1 review
4 helpful votes
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Sellers Beware
January 20, 2016

As a seller, you pay 20% to Fiverr then a fee to transfer to paypal. Your $5 gig ends up being only about $3. NOT worth it!

Date of experience: January 20, 2016

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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