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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user stevec134
California
2 reviews
4 helpful votes
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January 30th, 2016

Most of the services offered are legit. Some are scammers, but at least Fiverr protects you from shady services.

Thumbnail of user redaa17
Florida
1 review
0 helpful votes
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September 4th, 2021

It is frustrating and a waste of time to try to explain what I need to a non-English-speaking vendor. Fiverr restricted oral communications.

Thumbnail of user pervezh
Pakistan
4 reviews
2 helpful votes
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April 10th, 2019

It's a good platform to work near to me
My experience with this awesome i suggested most of my friends about this
Thanks

Thumbnail of user rayb399
Australia
1 review
1 helpful vote
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March 3rd, 2021

Wasted my money and time and surprised it hasn't been investigated by the authorities for misleading statements and exposed on the mainstream media.

Thumbnail of user andread60
Spain
1 review
2 helpful votes
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October 12th, 2016

I paid and never got my order delivered. I wrote to them but just got an automatic reply. Since it appears as delivered I can't get my money back

Thumbnail of user davidd367
MD
1 review
1 helpful vote
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August 13th, 2017

I ordered traffic to my website from many providers on Fiverr. Cheap gigs and also expensive. ALL traffic on Fiverr is just a scam! BEWARE!

Thumbnail of user tracyn16
Nebraska
1 review
3 helpful votes
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March 9th, 2016

I received help in Mathematics, but he got me a failing grade, not once, but the revision failed also, Im done with Fivver!

Thumbnail of user noneofy6
Texas
1 review
4 helpful votes
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June 27th, 2017

Will never be using Fiverr ever again. Such a a huge pain in the butt for both the designer and the buyer.

Thumbnail of user jammieg
GB
2 reviews
7 helpful votes
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January 4th, 2017

Fiverr just banned my account for no reason. Please becareful using that site.
I lost my entire online income because of that.

Thumbnail of user jacks288
India
1 review
2 helpful votes
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October 24th, 2013

Too worst site, FIverr.com taken $800 without my permission, I am sending messages from one month but not getting reply from them.

TOO WORST SITE, I WILL KILL THEM. TOO WORST SERVICES.

Thumbnail of user interiorw
Pakistan
1 review
1 helpful vote
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August 11th, 2021

This was my first experience with you, i think you are the best in your work. I'm satisfied with your work. Good behaviour nice work.

Service
Value
Shipping
Returns
Quality
Thumbnail of user superf3
Bangladesh
1 review
0 helpful votes
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February 5th, 2017

Graphics Design Is a Great Service in The World. So i Hope That I am very Proud in Learning This service so i hope that you are Learning so most welcome to Servicing

Thumbnail of user johnl296
Bangladesh
1 review
2 helpful votes
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February 10th, 2016

Don't sell your creativity just only for $5. Price it and value it. Don't waste your life and time behind Fiverr.

Thumbnail of user saifullahk1
Pakistan
1 review
1 helpful vote
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August 18th, 2021

Good work / nice work highly recommended good experience he man a good person i recommended my all friends thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrac99
North Carolina
1 review
1 helpful vote
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January 28th, 2017

I am a customer. Because I used two different logins, they disabled my accounts and canceled my orders. Any reputable company would have then refunded my money. Instead I had to deal with their staff who emailed and told me they couldn't start working on my complaint until I logged in. I explained that they had disabled my account so I couldn't log in. They kept sending me emails telling me to log in to see the status of my complaint. I finally used the word "idiot" when explaining for the fifth time that I could not log in because THEY HAD DISABLED MY ACCOUNT. They then sent me an email telling me they didn't appreciate bad language and I was to refrain from doing that in the future. Just stay away from these folks.

Update: I have now received an email saying that I must send them a copy of my passport or driver's license to prove that I'm me. I pointed out that I did not need either a passport of driver's license to open the account. I did not deactivate the account... THEY DID. I did not get any services for my money because THEY CANCELED THE ORDERS. I'm calling the NC Department of Justice Monday morning. This is a scam. Stay away.

Thumbnail of user adrianam22
Colorado
1 review
3 helpful votes
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March 16th, 2017

Bad freelancers, they just want to do simple tasks to make money and not working on big projects.
The company steals mony and does not refund

Thumbnail of user gayatrir4
India
1 review
2 helpful votes
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October 9th, 2019

Blocked my account for no reason.
Audacity to say I did not follow terms.
Ordered many gigs.
Sellers are good there.
Customer service is bad.

Thumbnail of user jasong69
California
21 reviews
35 helpful votes
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January 10th, 2016

I've generally had an O. K. experience on Fiverr, But the site and administration needs to be addressed

Service
Value
Quality
Thumbnail of user ikeo5
New Jersey
2 reviews
2 helpful votes
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December 19th, 2019

Tried getting logo done, they never delivered, but charged m anyway, I cancelled order, and had to dispute it on cc.

Thumbnail of user jamesw213
Indonesia
1 review
2 helpful votes
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October 3rd, 2015

I think they are using a bot for their helpdesk.
Link: http://forum.fiverr.com/discussion/*******/complains-about-the-service-desk-who-to-contact

Thumbnail of user irutiitr
Germany
1 review
4 helpful votes
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August 17th, 2015

http://forum.fiverr.com/discussion/*******/gigs-disappeared-from-search-because-fake-orders-for-over-18-months

Tip for consumers:
for all fiverr Seller

Service
Value
Shipping
Returns
Quality
Thumbnail of user taket
Serbia
2 reviews
7 helpful votes
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July 14th, 2017

The worst platform ever made. Stupid system good only for site itself. Classic scam where buyer with $5 is god. Avoid.

Thumbnail of user deniza5
Turkey
3 reviews
11 helpful votes
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September 19th, 2017

95 percent of sellers are scam. Everything is too good to be true. Just throw away your money from window, it's better than buying anything here.

Thumbnail of user lanp2
Virginia
3 reviews
5 helpful votes
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November 7th, 2015

I paid for a printing service, the link doesn't work, can't get it printed, sent 8 emails, no response... well, there is always lesson to learn

Thumbnail of user mayureec
AE
1 review
1 helpful vote
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March 10th, 2021

Poorly managed, juvenile behaviour, no responsibility if something goes wrong. Stay miles away from this company.

Service
Value
Shipping
Returns
Quality

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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