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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.

  • Service
    261
  • Value
    251
  • Shipping
    162
  • Returns
    190
  • Quality
    237

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

Date of experience: 10/28/24
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Reviews (1,127)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user chuckss
Nigeria
1 review
1 helpful vote
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January 12th, 2018

Fiverr is a good marketplace with poor (actually automated) customer care unit.
As a seller, I had been duped by a buyer named mistrymaster. This guy played his card well because he knows the rule (although I will still teach him lesson).

You are only safe on fiverr if you know and play by their terms, that way you can be the scammer or just a good buyer / seller.

Date of experience: January 12, 2018

Thumbnail of user johnt345
Massachusetts
1 review
2 helpful votes
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October 16th, 2016

I've used fiverr many times now for graphic design and most of the time the work is late and the designs look rushed. Most gigs I see are in the $20-$40 range now, too. The current gig I'm fighting with I paid an extra $5 ($35 total) for a simple revision (darker shading in the background) and 3 days later the seller has not responded to me. I'm about to contact customer service. Don't ever use fiverr if you need something on a deadline. Even if you pay for faster service.

Date of experience: October 16, 2016

Thumbnail of user josephh89
Ukraine
4 reviews
6 helpful votes
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April 15th, 2016

I used fiverr a lot of times, tried different sellers/gigs and had both positive and negative experiences
Positive. A lot of sellers, various and very interesting gigs, cheap cost - 5 bucks for everything. And easy to cancel the order if seller failed to deliver on time
Negative. A huge number of scam sellers. My examples, I bought 500 twitter subscribers from US but got only 200, mainly bots and part not from America. Or translation, seller sent me german translation of my article and i'm pretty sure he used Google or something. But no chances to prove something to Customer support

Service
Value
Shipping
Returns
Quality

Date of experience: April 15, 2016

Thumbnail of user khairovamalika
District of Columbia
1 review
1 helpful vote
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October 29th, 2023

Most of those who sit offering their services on Fiverr are scammers. They think everything through in such a way that you will believe them and the stupid Fiverr staff will also believe them and will not return your paid money. Scam site. Please spread this information and do not use this platform.

Tip for consumers:
Most of those who sit offering their services on Fiverr are scammers. They think everything through in such a way that you will believe them and the stupid Fiverr staff will also believe them and will not return your paid money. Scam site. Please spread this information and do not use this platform.

Products used:
Most of those who sit offering their services on Fiverr are scammers. They think everything through in such a way that you will believe them and the stupid Fiverr staff will also believe them and will not return your paid money. Scam site. Please spread this information and do not use this platform.

Service
Value
Shipping
Returns
Quality

Date of experience: October 29, 2023

Thumbnail of user jackiem89
GB
1 review
5 helpful votes
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May 3rd, 2017

We wanted a logo and went to the first person who had hundreds of positive reviews and appeared creative. What we got was a quick photoshop at best, so after waiting days for revisions, we cancelled the order.
Then I discovered you cannot get your cash back but have to use it on fiverr. Fiverr keep their fee.
I tried again, with even worse results.
I was initially excited by this concept but it is obviously the gigs are set up by people who have zero creativity and could be children making some pocket money. All you need is a few logo making apps.
The customer is not protected at all. There is no guarantee of quality of the work. You will not see your money again. AVOID at all costs. A total waste of money.

Date of experience: May 3, 2017

Thumbnail of user janeb144
New York
1 review
2 helpful votes
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September 25th, 2017

This website has a bunch of rats who are all about stealing, sneaky, and the quality or work especially writing is very poor. They do not know what they are doing and they only care about money. If you file a complaint? They blocked you from signing back on to your account. Customer support are horrible. They have automatic reply for all your questions so you don't really get anywhere with their support team because they have none. So please stay far away from this site.

Date of experience: September 25, 2017

Thumbnail of user thomasm2313
Portugal
1 review
21 helpful votes
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March 26th, 2021

I did 64 freelance jobs on Fiverr, with 44 5-start reviews. The platform offered me many long term gigs and I was able to help people that had no access to banking systems. Yesterday I got scammed for €1.268 on a gig that has been active for 3 years. Fiverr took huge commissions of my work and I received 0 support from customer service. Instead of catching the scammer with 0 reviews they decided to remove my gigs. More people will get robbed because Customer service is failing.

Date of experience: March 26, 2021

Thumbnail of user rafaelh96
Nevada
1 review
6 helpful votes
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June 16th, 2022

My account was removed for apparently violating terms. If they had warned me, or asked to remove a gig i would've done so. No communication from their part, just delete my account with already a few 5 star reviews. I looked again and noticed several other sellers selling similar if not identical gigs.
Conclusion, awful company to do business with. They don't warn you if you're violating a rule even if you're not aware, your account is just gone. Unprofessional and unethical, try a different site for gigs

Date of experience: June 16, 2022

Thumbnail of user sydneyj13
Texas
1 review
11 helpful votes
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September 17th, 2018

I've been a seller on Fiverr since 2011, Level 2 almost from the very beginning. Fiverr new metric system does nothing to support its sellers. We are now penalized for not responding to messages that Fiverr has deemed as spam. We are now penalized for cancelled orders even though the buyers don't provide the information to complete orders. We are now stripped of our Level after years of working to achieve it but brand new sellers can come in, make one sale, and become a Level 2. It's absurd how far Fiverr has gone downhill. Support is lacking and you may work hard but they don't care.

Date of experience: September 17, 2018

Thumbnail of user lorim14
Oregon
3 reviews
5 helpful votes
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October 19th, 2016

Terrible customer service. Denied me access and said some of my pay pal purchases are in dispute. I checked with pay pal and not true. They wanted me to re purchase so my account could be re opened. I am not paying double. This who thing was so confusing and you can't even talk to a real person. It is buy email only and takes over a day to get an answer to 1 question. Do not do business with this site. Im very disappointed.

Date of experience: October 19, 2016

Thumbnail of user karenl147
Florida
1 review
3 helpful votes
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September 24th, 2016

I hope these people go out of business. I can't believe anyone would consistently giving these buffoons any money. They have the most contemptuous customer service ever. I almost feel this company is outright evil

Not only that but the top sellers get high ratings by simply giving back to your account your money but you still can't get a refund from fiverr. This means the high ratings are completely insincere and you have to find out the hard way with a huge headache. Horrible horrible company. Avoid at all costs

Date of experience: September 24, 2016

Thumbnail of user carltons67
New York
1 review
1 helpful vote
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December 11th, 2021

When I first came upon the Fiverr ad online I thought to myself this is perfect just what I needed to help me get my business up and running. That was before reading the many horrendous negative reviews about Fiverr. There where like 947 almost a thousand negative reviews vs 152 positive. Don't need to be a rocket scientist to figure out Fiverr isn't a good company to help my business if they don't
Even have their on business in order. Sorry Fiverr thanks but no thanks.

Date of experience: December 11, 2021

Thumbnail of user gailah
Florida
1 review
2 helpful votes
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March 31st, 2016

I requested product pictures from three different sources on fiverr and none of them delivered. Two I had paid for and the last one said to pay if he delivered--that was two weeks ago and still no pictures or responses to emails requesting status. These were all US fiverr sellers.

I have had success with getting pictures cleaned up and a logo done and these were no US sellers.

What's bad is that you cannot get a refund for the undelivered service so I'm out $100 unless i have another service that someone would deliver.

Date of experience: March 31, 2016

Thumbnail of user davids828
GB
2 reviews
5 helpful votes
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August 29th, 2017

It was a great site when it really was just $5 - but now sellers are allowed to sell in 3 tiers, include silly extortionate fees such as commercial fee and broadcast fee and etc... it's now just as cheap, and better, to go through a professional agency or some other method than use the rip-off that is now Fiverr. Nice business model to start with, no longer unique or cost effective. Business model gone bad.

Tip for consumers:
use Fiverr as a VERY last resort.

Service
Value
Quality

Date of experience: August 29, 2017

Thumbnail of user hs84
Florida
1 review
2 helpful votes
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June 11th, 2017

Thankfully I did not give Fiverr any money. The person I contacted could not answer the simplest questions and kept trying to get me to re-design my whole website for a large amount of money.
If you read the reviews on their website (all five star) you quickly realize they are written by the same few people.
Beware!

Date of experience: June 11, 2017

Thumbnail of user donb99
Georgia
1 review
2 helpful votes
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November 22nd, 2016

The supplier was inaccurate. Constant errors. Took way too long. Had to check every single piece of work, even though I defined the activity in detail. I went back thru AMEX and received a full refund. Fiver will never be successful with this model. Too many holes and tilted towards the supplier. I will never use them again

Date of experience: November 22, 2016

Thumbnail of user olgao18
Ukraine
2 reviews
12 helpful votes
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October 13th, 2019

For three years I've been selling on Fiverr and then decided to leave. The support team is awful, the seller is not defended from scammers and you have to check your mail 24/7 answering all the staff( even scam letters), otherwise, your rating will keep on falling. I would never recommend this freelance spot. Keep away from it.

Date of experience: October 13, 2019

Thumbnail of user marinaa5
Cyprus
2 reviews
2 helpful votes
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January 3rd, 2014

I have worked in many freelancing websites and this by far the worst out there. It is full of technical bugs, it takes more than 14 days to withdraw the funds (not to mention you don't get full 5 dollars) and their support system is slow or non-existent in case of an issue. I did get some clients but the whole website and system sucks. If you truly want to have a pleasant experience, try odesk instead.

Date of experience: January 3, 2014

Thumbnail of user bobbyl194
Florida
1 review
1 helpful vote
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July 27th, 2022
Verified purchase

I paid someone to make a Shopify store for me. He told me to contact him on watsapp because how else are you going to send tons of files and explain something to someone through back and forth messages?
Long story short the guy never completed the work and I lost $600+.
I contacted Fiverr sent them all the messages and they gave me a $300 credit.
Literally there was no way to leave a bad review about the guy.
He told me I could pay his friend to finish it for me as he no longer does that anymore and wanted me to be an investor in his Etsy store.
I told him to get lost.
Fiverr like any big site keeps a majority of the freelancers money.
Even when leaving a tip they scam you for (service fees).
Awful awful awful.
They are corporate crooks.

Tip for consumers:
Avoid

Products used:
Half built Shopify store

Service
Value
Shipping
Returns
Quality

Date of experience: July 27, 2022

Thumbnail of user caylont
Florida
4 reviews
3 helpful votes
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August 1st, 2022

I hope someone reads this before signing up as a seller. Fiverr is absolutely the worse. Firstly, they take a whopping 20%. Second, you can't verify on a Google Fi phone number. OH BUT DON'T WORRY! You just need to verify on a landline. That's right, you heard me correctly, a landline. An exclusively online and remote work platform will let you verify... with a landline.

I spent a whole-$#*! 3 days setting up my profile and a gig page only to find out at the VERY. EFFING. END of it all that I can't verify with my Google Fi phone; and dont' get me started on the "alternatives." I'm utterly speechless that Fiverr would be so dense and off-base with respect to their very own purpose and mission as a company. It's truly baffling.

Date of experience: August 1, 2022

Thumbnail of user cliffordw22
Georgia
1 review
5 helpful votes
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May 18th, 2017

This is a terrible site and scam! I will never purchase from this site again. The lady who made my promotional card was some girl from Pakistan who created the ugliest thing I have ever seen. I could have gotten my toddler to create a better one on Microsoft. It looked like she waited until the last minute and slapped something together just to make the deadline. I tried to cancel my order with her 2 times and she declined and I contacted customer support and they were no help, but simply said work it out with the seller. After getting her to fix ALL the problems and going back and forth for a week she delivered it. I go to print them and they print out blurry! She would not increase the resolution so I wasted my money. How she had all 5 star reviews is beyond me!

Date of experience: May 18, 2017

Thumbnail of user nickh101
Illinois
1 review
8 helpful votes
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August 8th, 2016

I have been trying to get a personal logo made (I work as an independent contractor, gig to gig, so a website and brand are important) and three times the graphic artist i hooked up with on fiverr have either waited two days (wasting my time) before they refused the design idea, or else totally disregarded my requests! Then Fiverr, instead of just returning the customer's money, adds it to a balance that can obviously only be used on Fiverr... They have no customer service phone number, so i had to send a message and wait. Two hours and forty five minutes later, they had marked my complaint ticket 'resolved' and refunded only a third of my money... So i have gone back to complain again, but the hassle is so ridiculous - I'll never buy anything on Fiverr again, and i hope you don't either.

Date of experience: August 8, 2016

Thumbnail of user scottn30
California
14 reviews
22 helpful votes
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June 23rd, 2018

Purchased a logo creation service with a guarantee of a two day turn around. It took two weeks and the logo was not even remotely close to the specification provided, including a completely unrelated company name on it. No recourse for having it corrected or refunded. I closed my seller account afterwards as I cannot be associated with such a bad customer experience. The website also performs terribly for sellers, with links not functioning.

Date of experience: June 23, 2018

Thumbnail of user katieb21
Michigan
1 review
5 helpful votes
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October 15th, 2014

I've bought and sold on Fiverr for the last 3 years and find it very reliable. It is so much easier to use than any other freelance site I can find, and a lot less expensive on both sides! There are a few minor bugs and of course there is always someone trying to scam someone else (EVERY website has this, people!) but I've learned to work with the flow and enjoy the extra income and the extremely cheap business and personal services!

Tip for consumers:
DO YOUR RESEARCH! Don't just order from any little Joe or Jane, look at their ratings, feedback, samples, response time, grammar, and spelling to judge the seller.

DON'T OFFER SCAMS! If you are trying to make fast money online, do it with your own skills and abilities, not with some software to make some quick bucks and not actually delivering anything valuable!

Service
Value
Shipping
Returns
Quality

Date of experience: October 15, 2014

Thumbnail of user jaym170
New Mexico
1 review
3 helpful votes
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October 23rd, 2016

Most sellers will simply cancel an order just before it is due to avoid completing order and receiving negative feedback as the system prevents buyers from reporting orders that are incomplete or denied at last minute. Quality is hit or miss, but usually requires heavy polishing to be presentable. Funds from cancelled orders are held and no refundable. Furthermore funds can not be applied to another order unless the order is an identical amount making order processing or replacement a nightmare.

Date of experience: October 23, 2016

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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