Fiverr has a rating of 1.3 stars from 1,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
The idea is cool but the fact that customer support doesn't respond half the time and the other half is just to tell you there's nothing they will do brings it down a couple notches. Also, Fiverr doesn't back up or protect their sellers from PayPal fraud and the cancellation loophole, though it forces us to continue using PayPal. Don't waste your time with Fiverr, if you're a seller or buyer. Either way, you'll lose your time, money and probably sanity.
Date of experience: September 27, 2015
After working for 6 months they just disabled my account for good
Just that simple, they asked me to contact them after 90 days to "inquire" for my earned money...
After wasting hundreds of hours to get some decent reviews and earn buyers trust they threw me out all over a silly issue, they have zero respect for the sellers and their customer support are just bots they never give you a straight answer or accept excuses. Good customers, bad company.
Date of experience: November 1, 2017
Most of them are agents or third parties. They do not know nothing about work, (IT). These people should not be allowed to open accounts on Fiverr. They charge more for the service, cannot do the task properly.
Date of experience: July 15, 2021
Fiverr.com is the site where one can order or complete various tasks for different amounts of money. The prices range from $5 to hundreds of dollars, and the tasks can be anything: writing blog entries, translating, creating company logos, advertising a product, or creating a personal postcard for someone's loved one. The website is perfect for those who need part-time jobs, but one can also make a good amount of money on Fiverr alone.
The downside of this website is that you have to wait for 15 days to withdraw your funds. Also, Fiverr takes 1/5 of your payment as a fee. So if your service costs $5, you will get only $4 dollars back. It's nice to keep it in mind when deciding on a price. This is the only reason why I am giving this website 4 stars, and not 5. The fee could be a bit lower, and the withdrawal period should definitely be shorter.
Date of experience: November 4, 2015
While the concept is great and I hope a US company will copy this and create more honest competition. Fiverr based in Tel Aviv even a great idea try recently keep as much as possible money from the sellers. Not only the keep a high commission, the even take a cut from a tip both from the seller and buyer! So if a buyer wants to tip a seller for great work the will charge them extra to do so. Strange Business Set up :( In addition to this the now come up with an idea to take even more of your money, the ask sellers to pay per click to appear above other sellers :( is this honest? I hope soon that Microsoft or Google comes up with similar service! More honest!
Date of experience: March 22, 2022
It took about two weeks for me to get one gig. The customer is legitimate and very lovely. I am legitimate and very capable, so we hit it off. I knew there would be a 20% fee for me to pay, which seems steep, considering the service. What I didn't realize, is that the customer ALSO pays a fee of 5%. On top of that, in order to get my money out of Fiverr, there is an additional fee, which varies from $1 to who knows how much, since it varies with the type of withdrawal. Too many fees. I can't recommend this as a serious way to do business.
Date of experience: July 17, 2017
I rather go find professionals to do all my work. 90% people work here are amateurs.
That's fine just don't pretend to be pros.
It degrades Fiverr Company name. Just because we pay less doesn't mean quality should be less and if it should be, your company should warn most people work here is not professionals.
I asked one writer to write me a press release and he mentioned popular rollingstone magazine. I guess no one know what rollingstone is that you have to add popular adjective there.
And most people can't be focus on your need for longer time.
Date of experience: October 22, 2016
Paid for an order but the artist kept excusing no photo received. Then cancel the order and FIVERR never refund the payment. Very bad set up. Almost a scam. People won't go after the $10 or so. But that is how they made money. The company is based in Israel.
Date of experience: February 1, 2016
Fiverr.com can help you build recognition as an independent sales person in your niche market and is a very easy website to use and the communication from staff is friendly and conversational.
A cont of Fiverr is the limited ways to get paid, mostly relies on Paypal with additional fees.
Tip for consumers:
Fiverr has three seller levels, these levels are freelancers who have varying job completion statuses and ratings.
Date of experience: May 10, 2018
We have used Fiverr for many projects and have always been very satisfied with the work of the freelancers. We have gone through many companies before finally connecting with this freelancer and after so many successful designs we now can say our search is complete and we have found a great company with excellent service and the talent to boot! Can't say enough good things about this company.
Products used:
designs, logos
Date of experience: September 25, 2023
I was on Fiverr to get my website updated. They guy had dozens of 5-star reviews. We agreed $100 for the service, and it turned out he didn't have a clue about web design. His work was unprofessional and he could barely speak English, even though it says "Fluent" on his page. After I tried to cancel the job, I had a week of problems. In the end, Fiverr took $10 of my money as a transaction fee, and now they won't refund the other $90. I need to spend it on the site! Don't waste your money.
Date of experience: July 12, 2016
A Fiverr ad came across my facebook page and I found it interesting. I had a logo from something else and wanted the wording changed to my business name. Simple, right? Not with these Bozo's. I paid $50 to two different people, one in Pakistan, and one in Brazil. They were both told that I would be happy to pay them substantially more if the logo was to my liking. One came back completely wrong and half $#*!, then she said give her a few days but I never heard from her again. The one in Brazil never even did anything after being paid! No response, nothing, and even blocked me from direct contact!
If this isn't a scam nothing is! I had to file paypal claims and did get my money refunded. The one star review is only because no stars may not be an option.
Words of caution: STAY AWAY FROM THIS SITE!
Tip for consumers:
STAY AWAY!
Date of experience: December 7, 2014
I used Fiverr from both perspectives in the past - both seller and buyer.
As a seller you have to offer something special because there are so many other sellers that often over promise. The bad thing is as others mentioned here the refund policy - if the buyer doesn't like your work, he'll get the refund no matter how good your job really was. Even if you do everything right, you will simply lose the money if the buyer isn't 'satisfied' - often the case is that buyer wants just to save money.
As a buyer you have to be real: nobody is making you a great original logo with source files for $5. Read the reviews, think about whether it's possible to fairly deliver the service you're interested in for the money seller wants and then decide whether it's real or not. You can find there lot of scammers, but also lot of good people that will do awesome job for really good prices
Date of experience: July 10, 2017
Used Fiverr on two occasions to get blogs written. First was an ok result however the site double charged. The agreed fee was $10 and the charge appeared twice on my credit card statement. On querying it, they have given a credit for $5. That's theft - short by $5 and I want a refund, not credit! Second experience wasted $50 - poor quality output and delivered late. At least the supplier agreed to rebate the fee, though once again, this was processed as a credit not a refund. What a scam!
Tip for consumers:
Proceed with caution. Be prepared to do your dough and consider it a bonus if you get a decent result. Highly rated suppliers are usually overloaded with work.
Date of experience: October 31, 2014
Aliraza6 used the system to avoid getting a bad review for his bad work. Fiverr knew what aliraza6 was doing, and they allowed it to happen, even though Fiverr's policy says that a seller cannot Dispute an order when they do bad work.
Here's what happened.
1. aliraza6's code created a HTML Error 500
2. I requested a revision
3. Aliraza6 disputed the claim and lied in his dispute stating that I changed the order
4. Next, aliraza6 lied again and blamed the coding error on other php
5. Marty from Customer Support just ignored my complaint, closed the order, and then said that he was sorry that I was disappointed.
All of this prevents a seller from getting a bad review. Aliraza6 has a 5/5 review, but I'm sure that it is only because he is using the system and Fiverr let's him get away with bad work.
Do not use aliraza6.
Date of experience: June 17, 2018
Had few jobs done, some delivered total rubbish, which I asked to be reviewed and amended.
Others delivery very good quality jobs.
The more expensive are not always the best ones.
So I never choose them and always start with small tasks.
Date of experience: May 30, 2016
This online business is amazing. It Gives you the time to make money while at home. It makes you get connected with different people world wide and any skill of yours is welcomed. Also too, there is no discrimination of any sort. All are treated fairly.
Date of experience: August 21, 2019
Whatever money you pay they will not refund even if the seller agrees that order is cancel. I truly hope that you turn your head and look somewhere else this site should be shut down seriously. The worst customer services and very rude. Take your business somewhere else but do not use Fiverr!
Date of experience: January 28, 2017
The people that advertise, don't deliver on-time and most of the "actresses" who say they'll do a product review don't advertise that they prefer to pick and choose their jobs no matter how respectable. SO, you've wasted your money and your processing fee because FIVERR doesn't refund processing fees and your time waiting for a response is also lost. The last 4 experiences I've had have been crap. The first time I used it the results were great, but I won't be back. It's not worth the aggravation and time. I can hire locally and actually get someone who will ACT.
Date of experience: April 25, 2017
Fiverr is a horrible service site. You'll be lucky to find even a mediocre graphic designer. I lost some money on this site big time when I was trying to get a brochure done for my writing project. The foreign graphic designers don't understand anything and you just get whatever they send which most of the time is s&*%.
Tip for consumers:
Don't spend over $5. You'll be crying if you do.
Date of experience: January 26, 2015
Sellers with perfect 5 star reviews wasted at least 3 weeks of my time and only delivered about 15% of the task to be done. Some sellers over-promised and were clearly deceptive.
I had reported a few bad sellers to the Fiverr support team and I hope they do remove or ban these terribly dishonest sellers!
Date of experience: July 24, 2022
Designers refuse to listen to what you want. Most of them are teams of people and each revision is done by a different person. They apparently refuse to look at all the communication up to that point so they don't deliver what you want. I asked for a two color logo and only got it after I tried to cancel the order after giving them 5 tries to get it right. I even went up to a $25 gig because I had this issue with a $5 one. Will never use fiverr again!
Tip for consumers:
Don't use fiverr. Everr
Date of experience: May 15, 2017
If you want to stress out, have someone f*@# you around and throw away your money, this is for you. I have tried 2 projects (both had 4.8+ star reviews, and lots of them) and both times got screwed over. Fiverr wont let me leave an honest (1 star) review. Hence, why there are only good reviews on line. I have tried to contact Fiverr, but no answer. FIVERR IS A JOKE!
Date of experience: June 13, 2018
I earned several hundred dollars on fiver with 100% positive reviews from my customers. Fiverr refused to release any of my earnings saying they did not believe my identity. They had my Paypal account info and when I asked how else I prove who I am they suspended my account and kept my money. This is a felony in the US. Fiverr needs to be brought down. The people that own Fiverr are crooks.
Date of experience: March 11, 2016
I read your reviews here and was not sure whether to use fiverr or not, then I thought only $5 and so many options, lets try.
I got website ($15) landing page ($5) Backlinks ($5) and I am on page 1 of google with fully functional website for my keywords. For $25 no one is going to get this. Love you guys.
Highly recommended
Date of experience: June 15, 2016
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.