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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user alfredom31
Florida
2 reviews
4 helpful votes
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February 12th, 2017

Disappointed to find many mistakes in my logo, After many revisions, it kept getting worse... They rush to get the job done but no real thought goes into the design or image of the company... they don't give refunds instead they hold your money so you can get someone else to do the work... when I did, it was the same all over again... I spent over a month to get a decent logo and this company did not deliver... will never use this company again

Date of experience: February 12, 2017

Thumbnail of user jakec80
Malaysia
2 reviews
9 helpful votes
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February 21st, 2019

I have been using Fiverr for more than a year, spent thousand of dollars to get services from different sellers. So far, of course I have met a few lame sellers delivering below average quality and still able to argue they did the job. Some I managed to get my refund, some didn't.

Nevertheless, there are plenty of sellers whom I repeatedly purchased service from them and they never fail me. So I'll say it's more satisfaction than disappointment, and I will continue to use it.

Date of experience: February 20, 2019

Thumbnail of user robl41
New York
10 reviews
33 helpful votes
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February 11th, 2016

I have used dozens of people on Fiverr, whether it was a video intro, a singer, song mastering, a logo, editing a blog, or a photoshop pic fix and the one time I had an issue I was refunded thanks to Fiverr because they track the progress and if it goes past the expected delivery date, they handle getting your funds back.

You cannot go wrong!

Date of experience: February 11, 2016

Thumbnail of user nathani151
Canada
1 review
1 helpful vote
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February 1st, 2024

I have been a long time user of Fiverr for many years. I have bought many gigs and supported many of my favorite gigs over the years. And I woke up to an email saying that my account has been deleted and cannot be restored. They apparently did some investigation and through their results had deemed my account to be disabled. Of course they didn't reach out to me, or perhaps let me know of what was happening. They just decided that my account would be deleted. Really disappointed in this company. And the email was almost rude in a way saying that your account has been disabled and this cannot be undone, and do not contact customer support for this. They just deleted my account without any reasoning whatsoever. All they say is that it went against their terms, but of course they don't actually State anything specific. I probably use Fiverr on a weekly basis especially for my business for all kinds of things. I have happily used it and recommended it over the years.

UPDATE:
Since my account was deleted with no reason whatsoever provided, I decided I would set up a new account and start all over. I just created a new account, with my business email and the only thing I did was verify my email. That was it. Two days later I get an email saying how that new account is now disabled for violating their terms of service. The only thing I did was verify my email which Fiverr is the one who told me I had to. So how can I violate your terms of service for doing literally the thing you told me to do.

Products used:
I used all kinds of products from Photoshop editing, video editing, data scraping and many more from my business

Service
Value
Returns
Quality

Date of experience: February 1, 2024

Thumbnail of user jerrya39
Florida
1 review
6 helpful votes
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November 25th, 2017

I placed 3 orders with 3 different logo designers and Fiverr has yet to deliver revisions as promised. Fiverr has a trick where they close your order if you're not paying attention, even if you are actively communicating with the "designers". None of the orders I have placed provided the files they promised. I am contacting Fiverr support and they respond telling me that it is their policy to close orders automatically and there is nothing they can do. I lost all my money and got nothing in return. This is a scam!

Date of experience: November 25, 2017

Thumbnail of user alexo32
Australia
1 review
7 helpful votes
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November 19th, 2016

The fiverr platform is geared against the buyer from the start. Buyers are forced to take what is given and go away. Dont bother trying to get changes done and too bad if you wait 3 days and dont respond, as the job will automatically be closed and the coder will ignore you. Don't waste your time on money on this big pile of $#*!. Use upwork instead.

Date of experience: November 19, 2016

Thumbnail of user sh10087
Minnesota
1 review
6 helpful votes
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December 11th, 2015

The reviews are rigged, and the seller I dealt with was a foreigner posing as an american, and did terrible work, I even caught them stealing other work from google. Terrible. To top things off, Fiverr makes it very difficult and time consuming to get your money back.

Date of experience: December 11, 2015

Thumbnail of user bens183
California
1 review
3 helpful votes
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June 29th, 2017

Paid separate sellers to create logos for a new business. The first one delivered nice looking logos. Only, they were ripped off a popular aquarium on the other side of the state! Another seller was 4 days late, delivered completely unusable logos that didn't follow the prompt whatsoever!

Date of experience: June 29, 2017

Thumbnail of user ogunleyeb
Nigeria
3 reviews
8 helpful votes
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February 13th, 2018

Fiverr already takes 20% of seller's profit because they run escrow (which is good because it protects both buyers and sellers), but Fiverr literally don't care about the sellers. Buyers can come up with any excuse to reject your order or ask for a revision probably after using whatever you delivered to the buyer in the gig. When you go to Fiverr Support to complain, they just tell you to try to resolve it with the buyer. If the buyer was good and willing to resolve an issue he created out of nowhere would you be in Fiverr's email sending them a complaint?

If you decide to cancel the gig because the buyer is a terrible person, Fiverr just automatically reduces your Order Completion rate - this is not fair on the freelancer.

Date of experience: February 13, 2018

Thumbnail of user anthonyg44
Missouri
1 review
7 helpful votes
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July 21st, 2015

I just had to file a dispute as a buyer with PayPal because Fiverr closed my account and took my money! Fiverr is able to get away with these types of illegal business practices because they are located in Israel and not the United States?

I honestly believe they continue these horrible practices because they are not subject to US business laws. Nothing is going to happen until there is International pressure on Fiverr. I will hold my breath on that one.

They just received a $30 million dollars in funding (see this wiki link: https://en.wikipedia.org/wiki/Fiverr.

Tip for consumers:
If you are a buyer and they steal your money immediately file a PayPal dispute. I can't guarantee you'll get your money but maybe after enough people do this PayPal will take notice and hopefully take action.

Service
Value
Quality

Date of experience: July 21, 2015

Thumbnail of user katalinac
Texas
1 review
2 helpful votes
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April 6th, 2018

This site is a rip off. Very hard to explain what you are really looking of and then they tell you that you have to pay 5.00 extra per revision. They charge you for everything and the end result is still no good. Don't waste your money and look for a local graphic designer that you can actually speak in person or over the phone.

Date of experience: April 6, 2018

Thumbnail of user peterj150
Florida
3 reviews
5 helpful votes
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July 24th, 2017

Warning, DO NOT use. Even if you get lucky and find a good seller, should anything go wrong, Fiverr will will not refund your money. They offer a credit for future services, minus a percentage they steal from you. Fortunately I used Paypal and am filing a dispute, which Fiverr will most definitely lose. It's still a waste of your valuable time. I got 100% of my money back thanks to Paypal.

Tip for consumers:
Don't!

Service
Value
Returns

Date of experience: July 24, 2017

Thumbnail of user melvenaw
Australia
1 review
0 helpful votes
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January 30th, 2022

Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.

Tip for consumers:
Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.

Products used:
Book

Service

Date of experience: January 30, 2022

Thumbnail of user carlynr1
Illinois
1 review
2 helpful votes
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June 13th, 2017

Fiverr supports unscrupulous Sellers. On 4 separate occasions I have asked a Seller to relinquish my username and password to website (that seller created) that I explained to him that I would manage. In addition, the seller promised 9 revisions and only allowed me one revision. Fiverr Customer Support does not intervene leaving you with no recourse.

Date of experience: June 13, 2017

Thumbnail of user marthas65
Arizona
1 review
2 helpful votes
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January 4th, 2017

I'm trying to get an e-commerce site built. After my time on fiverr I'm still trying to get it built. To start, the freelancer claimed they were fluent in English and they're profile was in good English, but when I talked to them they were very hard to understand. Terrible grammar. I probably should have pulled the job at that point, but I continued anyway. I gave excellent instructions, but they never produced anything. There was lots of back and forth, but no progress was ever made. And he kept calling me sir even though I said repeatedly that I am a woman.

Eventually I got sick of it and got my money refunded through my credit card company. I will never use fiverr again. How are you supposed to trust that your project will get done if the sellers don't even tell the truth about what language they speak?!

Date of experience: January 4, 2017

Thumbnail of user vn29
Canada
1 review
15 helpful votes
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June 25th, 2020

A lot of the sellers are scammers. They advertise work for $6 then ask you for over $500 in when you contact them. One seller did a pitiful logo that was clearly unacceptable. I was refunded but once I lost my password Fiverr, is now making it difficult for me to access that account. The customer service is awful and they allow scammers. Most of the sellers are showing work that isn't there's and changing prices.

Date of experience: June 25, 2020

Thumbnail of user webmonkeyk
GB
1 review
5 helpful votes
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November 26th, 2014

Hey guys, I don't think fiverr is a scam as I've used it without a problem, but it can be a little messy. I've been using fivesquid.com, which personally feels to me to be a much better and more trustworthy site. It's a British company that seems to tick all of the boxes for me. They seem to have just released a new version of fivesquid and I must say it looks pretty slick to me, so will be using it even more now.

Service
Value
Returns
Quality

Date of experience: November 26, 2014

Thumbnail of user frankc57
Wisconsin
1 review
5 helpful votes
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April 12th, 2015

I don't know why the bad reviews on here. I have used Fiverr.com since the site started. I had over six logos designed for my various companies as well as other marketing tools linked with Facebook and twitter as well as reviews and such. The vendors were more than helpful and most of the time I even tip them because the job was so good. The vendors that delivered me the logos more often than not would give me anywhere from 2-11 logos for only $5. That is a ridiculous price. I was charged over $300 for my very first company logo from a graphic design firm. So all in all I highly recommend choosing fiverr.com and giving it a shot.

Date of experience: April 12, 2015

Thumbnail of user darrenb61
North Carolina
1 review
4 helpful votes
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November 27th, 2017

The designers sent me a logo I asked for revisions. I didn't hear back after multiple messages, submitted a dispute with no response. Fiverr.com completed the order and then gave the designer 5 stars. Don't waste your money. Try another service and send a message to Fiverr.com.

Date of experience: November 27, 2017

Thumbnail of user jasonr112
Oklahoma
1 review
3 helpful votes
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January 30th, 2017

I've had very rough experiences and a couple ok ones. It's really a crap shoot. I've had sellers on Fiverr tell me they can do the work (math) and then return the work 100% incorrect. I've also had sellers not deliver on time and try to make it look like they did (dishonest practices) to scam me out of my money. If you can, I'd avoid using Fiverr for anything important.

Date of experience: January 30, 2017

Thumbnail of user atlase1
Texas
1 review
0 helpful votes
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March 16th, 2021

I was looking for a professional and expert who can help me out with my shopify store design and to make it high responsive. I lost money before i met this freelancer who help me out on everything i was looking for including marketing so i do generate sales as well. So i will like to review him here. He's so professional and delivers fast. You can trust him.
Thanks

Tip for consumers:
Firstly contact him so you can discuss better and to let him know what you need.

Service
Value
Shipping
Returns
Quality

Date of experience: March 16, 2021

Thumbnail of user paulab85
Massachusetts
2 reviews
16 helpful votes
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February 9th, 2018

Gee I wish I had read these reviews before I went with fiverr. My experience was very bad. The person did not follow my instructions and each revision got worse. Then I went on vacation and when I got back internet service I had an email that my order was finished because I didn't respond within 3 days! I asked for my money back but I doubt anything comes of it. Stay away.

Date of experience: February 9, 2018

Thumbnail of user brookeh89
Viet Nam
1 review
8 helpful votes
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April 18th, 2020

Fiverr has so many issues with their service providers that I don't see them staying in business. Several of my projects have been incomplete, tried to strong arm for more money before completion or simply have not replied to the business. There is a sense of laziness and an attitude of "you should pay me, but that doesn't mean I should do your work."

The support behind Fiverr is no better. I have had missing refunds, support that refuses to acknowledge that my work was not provided and inability to back up the buyer. It's a bad ethic to have, especially considering that it's the buyers that are allowing their company to exist and most of the time, we are contacting them because of unsatisfactory work.

There are a lot of sites that offer the same services with much better support and actual work ethic that has to be matched.

Date of experience: April 18, 2020

Thumbnail of user susanm3208
Ohio
2 reviews
4 helpful votes
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February 26th, 2022

It takes a lot of time to set yourself up on Fiverr. I was finally set to publish my gigs and I was promoted to take a test to establish I am capable of doing the work. I clicked on "take test" and got an error code. Customer support takes 12 hours to respond. I continued to get the error code, waiting an entire day to get a response each time. They just told me basically I'm screwed and have to wait 3 months to try again. I would find another site that cares about your small business.

Tip for consumers:
Don’t do it

Service

Date of experience: February 26, 2022

Thumbnail of user marcusl38
Utah
1 review
4 helpful votes
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January 27th, 2018

If your forget your log in details you will get caught in this endless loop of incompetence. There's no escape, not even a way to contact the customer support. This alone will prevent me from ever spending money with this monumental $#*! up of a website. When I finally was able to google a method to contact customer support I was informed that there was a high volume of request, what a surprise! Sort it out for $#*! sake.

Date of experience: January 27, 2018

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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