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Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.
I fell into the same trap! Paid $160! For service that was never done. They all claim they are professionals but none of them knows what the heck they are doing! Communication SUCKS and nothing gets every done. I wasted month of my time and money and now I have to start over again.
Date of experience: January 11, 2017
Beware of the trick. Sellers run the time out and only after complaining they demand you approve delay in order to save ratings. After you approved they are sending blank or an attachment not at all relevant to the work. Just a scam to keep the ratings up.
The other problem is they claim to have NBA's and certificates from Ivy League colleges or any college all when they don't have any type of education degree or certificate. You'll only discover after the work is submitted- A waste of time and money. Beware
Date of experience: July 19, 2022
I ordered a simple Logo a week ago - still not delivered. I provided feedback, colors and images I liked within 1 day. Of course I was charged already. Charge should be only 50% upfront and 50% upon delivery. Late delivery by Fiverr lowers the price.
Tip for consumers:
Pay for only 50% upfront. Delays in delivery lowers fee.
Date of experience: March 2, 2015
I ordered a logo, got one (very fast), which I really liked (and I gave a tip as well) and yesterday I found out that this same logo is used from the Australian Health Party... fortunately before printing my business cards.
For me this is fraud to tell that a special logo is made FOR you... and it is just copied from wherever.
August... I wonder why the company did not approach me... bad business practise!
Date of experience: May 25, 2016
I have worked with Fiverr for over four years. I rejected several questionable customers, and for doing so, I was demoted,' although I had a 5-Star ranking. Because I complained, they removed my gig, with no credible explanation. These people are a bunch of scammers.
Date of experience: November 13, 2018
I have used this site many many times, its pure toxic, the seller just want to get the job done as fast as possible to keep there fiverr reviews, They don't have any real person concern for the customer, they just think about there reviews. Also how on earth do all the amateur sellers on fiverr all have 5 star feedback, please think very carefully before using fiverr.com
Date of experience: September 9, 2021
If you are up against a deadline and see a great opportunity to contract with an artist... and let's say you even want to pay top dollar ($75 not $5) - expect the run around with no ability to actually contact the artist and no respect for your deadline. Further, no clear way to contact Fiverr. I now have an AMEX dispute with the company. Excellent first experience. Thanks (100% sarcasm)
Date of experience: March 7, 2017
Sellers, even with a good rate, are not professional at all. Even when they admit it by writing, the customer service is not able to judge and force you to pay for a service that it's completely useless, more due to the terrible delivery and damages caused.
Why pay a platform if they are there just to get money and not to moderate?
I would like to find the way to low rate the seller in question, but the customer service makes it as difficult as possible, till now in my case, impossible.
Date of experience: August 6, 2018
Great website! Have always enjoyed coming here for good deals on little things I need help with. One thing is, sometimes people aren't able to complete the gigs as expected, but you'll find someone to. Would recommend with confidence.
Date of experience: March 6, 2014
Just try to navigate their website. As a buyer of these type of services for many years I can only say, I tried to find my "seller" and the site is so poorly constructed that you'll literally waste hours there. They don't allow you to alter or pick your own deadlines so your seller is pushed to get something / anything out to you without feedback. They're all apparently terrified to not receive payment for their work! But what a waste of time for business men! Customer service?! NONE. I wanted to fund my sellers account before leaving for a trip. I received no response after a week. FINALLY, my credit card rejected 2x and when I asked Chase why they said all transactions are originally rejected because of so many complaints! Well I met some decent sellers, it's so sad that they are tied to this horrific company. Yes Fiver r stings!
Date of experience: July 25, 2015
I've ordered from a few different vendors and was very happy with the results. However, the Fiverr website and customer service absolutely suck. The site is not user-friendly at all. To me, that's a sign of a company that doesn't give a s__t about their customers. There are little to no proper directions on basic ordering and other basic functions. Don't even think about 'customer service' - they really discourage it. After several frustrating attempts to send $$ to a vendor, I decided to check out reviews. Needless to say, Fiverr got bashed by MOST reviewers for similar reasons. So, carefully choose your vendors and you should be happy. But don't expect much from Fiverr themselves.
Date of experience: June 27, 2014
I accidentally ordered a service that I did not want and I went to cancel it within a few minutes before the seller had started the work. The seller refused my cancellation and said that cancellations make their reviews negative. I'm not entirely sure why they do not have a cancellation policy that is both safe for the seller and buyer but they seriously need it!
Also after attempting to cancel the order they automatically terminated my account.
Terrible service.
Date of experience: March 25, 2017
Now, here's the thing that I felt was bad about Fiverr. Of course they can't always prevent scammers from being on there. However, if you leave a negative review for a seller they have incentive to refund you.
This is important. Refunds come in as a request. If you accept, you have "canceled" your order and thus can not leave a review because Fiverr treats it as if you never received/paid for the service.
So you'll see all these shady sellers with 5 star ratings and wonder how the world that's possible. Simple. Most people, when presented with the opportunity, take the $5 back rather than paying $5 to leave a review for someone else's benefit.
Kinda crappy, right? Fiverr, by design protects scammers. I don't think it's intentional, it doesn't help them to have externally negative reviews of their service (since you won't find them on their site)... But it is nonetheless a thing.
Date of experience: June 13, 2017
Fiverr is a joke, a complete waste of time. I wanted to get something done there, created my own gig, and got about 15 sellers offers. These sellers were barely literate, spoke horrible English, did not understand what to do, and were unable to follow basic instructions. After reading the reviews from former sellers here, I can understand, that no reasonable seller is going to work with Fiverr on a long term basis. The website itself is very user unfriendly and customer support non existent. I would advise everyone to stay away from it. Also stay away from someone named Tom Jandula. He sells expensive online courses claiming he is an expert in outsourcing, and then he recommends using Fiverr:-)))
Date of experience: July 20, 2014
I've tried fiverr a few times. Each and every time I received utter garbage. Do not trust their profile or bio summaries. I've hired straight up ivy league school grads (that's what they say anyway) with hundreds of reviews who charge top dollar who spat out material that my 14 year old nephew could write better. They don't refund you either. And a warning to all... many will hack your Fiverr account for your information. One of Fiverr's power sellers (hundreds of positive reviews) did it to me to extort a positive review for shoddy work. It was obvious he had done it before. Don't trust the positive reviews that the sellers have.
Date of experience: December 1, 2016
Don't use this site.
I have been scammed on FIVERR by an artist.
I asked for fifteen illustrations. We corresponded regularly. The last week I got all these very lame but very creative excuses which made me suspicious.
On the last day she sent one... one painting used on her website as an advertisement.
Nothing to do with my order. That was it!
The customer service is terrible. I filled in and tried to send their form ten times without success.
I raised a disputed with PayPal. They responded then but can't get money back.
They don't appear to DO anything about scammers. They are just not interested.
They are not interested in the people using their site either.
Date of experience: June 19, 2016
I've tried many times to make gigs and every time Fiverr rejects my pictures because they think I'm stealing them. I sent Adobe XD and Figma sources to support, but these "dudes" don't want to listen because they only need ". AI", ". PSD", ". PSB". It seems to me that the "dudes" who work in those support disgrace the American nation by exposing them as morons. It is not possible to explain something to technical support, because they, like robots, do not perceive information, but only send links to their rules in response. Terrible platform. I left there forever and today I will post a correspondence with screenshots so that bloggers talk about this service.
Date of experience: February 17, 2022
Stay away from Fiverr! Incredible incompetence and hideous customer service! Not only did they make it impossible to place several orders, their system tacked on extra numbers to my user name, then accused me of "spamming their users", and disabled my account without ever contacting me. It took two full days to get anything but an automatic reply when trying to contact their alleged "support team." What a crock! Nothing works properly on their system.
Date of experience: June 1, 2015
I hired a seller (scammer) She was not able to develope my theme multiple extension deadlines. We both agreed to cancel. The she went and vandalised the source code so the them can never be fixed. I complained to fiver and then they offered me a discount equivalent to a lollipop. That scammers works in there like nothing ever happened. Stay away from fiverr. A buyer with over 20 projects in two months. Upwoork and Freelancer is 10 times better and safer.
Date of experience: July 30, 2022
I keep getting emails that I should "display my images clearer." The images are as clear as possible. I try to explain that the dimensions for display are awful. I can't make it any clearer otherwise the art will be warped. My caricatures are portrait style and their display is landscape. I email them, they respond by telling me it's my problem. TWICE!
Date of experience: February 21, 2016
Customer care is very poor. They will never support/respond you. Lot of fake buyers. Payment is not safe. Work for the buyer if you are lucky you will get the pay, no guarantee. The surprising thing is you have to wait 15-20 days after delivering the work to get the pay of $$. How funny... Fever won't do anything to recover if you lose the pay. They will only sit and watch. Never use this site. -5 star rating.
Tip for consumers:
Work on your own risk and you have lot of time to waste.
Date of experience: November 2, 2014
Extremely poor customer service, extremely ridiculous fee structure (which they try to hide through their young forward-thinking approach)... I will be developing something much better and much more transparent without having to inundate people with fees.
Date of experience: February 1, 2014
"Due to high demand, there is currently a wait time of 8-10 weeks for an invoice. Your patience is appreciated while we create your personalized invoice, and we'll attach it with our reply to this message as soon as it's ready."
A high demand for businesses that want an invoice. What lousy excuse it that, providing an invoice is a legal requirement. I rather think they're working in a shady business with tax avoidance schemes.
Date of experience: April 13, 2018
Hi,
I am a Level on seller on fiverr since many months, all of suddent fiverr restricted my account for no reason.
I tried contacting them since a month ago but still that sh! T site have not replied to me. I think they just want me to forget about my earnings and go away...
Please stay away from this website,
Check the proof here http://imgur.com/a/57PaT
Tip for consumers:
This website should be shutdown.
Date of experience: June 12, 2017
This site is a scam. I found out not as a customer but as a freelancer. This site contacts freelancers like myself through websites like ODESK and ELANCER with the pretext that they are hiring illustrators to work under them. They then get you to do a "test", project. Upon completion you won't hear from them again.
I thought it was fishy so I looked into their other videos and noticed each one was created by a different artist. Unlike most companies that have in-house illustrators this one tricks artists into doing work for free.
I was soon contacted by another "client" with another job. Things were ok at first but then his information began to get dicey, and I investigated to find it was another front company that makes videos identical to these.
These people need to be shut down.
Date of experience: October 30, 2013
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.
