Fiverr

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Portugal
1 review
21 helpful votes
Follow Thomas M.
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I did 64 freelance jobs on Fiverr, with 44 5-start reviews. The platform offered me many long term gigs and I was able to help people that had no access to banking systems. Yesterday I got scammed for €1.268 on a gig that has been active for 3 years. Fiverr took huge commissions of my work and I received 0 support from customer service. Instead of catching the scammer with 0 reviews they decided to remove my gigs. More people will get robbed because Customer service is failing.

Date of experience: March 26, 2021
Nevada
1 review
6 helpful votes
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Unprofessional
June 16, 2022

My account was removed for apparently violating terms. If they had warned me, or asked to remove a gig i would've done so. No communication from their part, just delete my account with already a few 5 star reviews. I looked again and noticed several other sellers selling similar if not identical gigs.
Conclusion, awful company to do business with. They don't warn you if you're violating a rule even if you're not aware, your account is just gone. Unprofessional and unethical, try a different site for gigs

Date of experience: June 16, 2022
Texas
1 review
11 helpful votes
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I've been a seller on Fiverr since 2011, Level 2 almost from the very beginning. Fiverr new metric system does nothing to support its sellers. We are now penalized for not responding to messages that Fiverr has deemed as spam. We are now penalized for cancelled orders even though the buyers don't provide the information to complete orders. We are now stripped of our Level after years of working to achieve it but brand new sellers can come in, make one sale, and become a Level 2. It's absurd how far Fiverr has gone downhill. Support is lacking and you may work hard but they don't care.

Date of experience: September 17, 2018
Oregon
3 reviews
5 helpful votes
Follow Lori M.
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Terrible customer service. Denied me access and said some of my pay pal purchases are in dispute. I checked with pay pal and not true. They wanted me to re purchase so my account could be re opened. I am not paying double. This who thing was so confusing and you can't even talk to a real person. It is buy email only and takes over a day to get an answer to 1 question. Do not do business with this site. Im very disappointed.

Date of experience: October 19, 2016
Florida
1 review
3 helpful votes
Follow Karen L.
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I hope these people go out of business. I can't believe anyone would consistently giving these buffoons any money. They have the most contemptuous customer service ever. I almost feel this company is outright evil

Not only that but the top sellers get high ratings by simply giving back to your account your money but you still can't get a refund from fiverr. This means the high ratings are completely insincere and you have to find out the hard way with a huge headache. Horrible horrible company. Avoid at all costs

Date of experience: September 24, 2016
New York
1 review
1 helpful vote
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BUYER BEWARE!
December 11, 2021

When I first came upon the Fiverr ad online I thought to myself this is perfect just what I needed to help me get my business up and running. That was before reading the many horrendous negative reviews about Fiverr. There where like 947 almost a thousand negative reviews vs 152 positive. Don't need to be a rocket scientist to figure out Fiverr isn't a good company to help my business if they don't
Even have their on business in order. Sorry Fiverr thanks but no thanks.

Date of experience: December 11, 2021
GB
2 reviews
5 helpful votes
Follow David S.
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It was a great site when it really was just $5 - but now sellers are allowed to sell in 3 tiers, include silly extortionate fees such as commercial fee and broadcast fee and etc... it's now just as cheap, and better, to go through a professional agency or some other method than use the rip-off that is now Fiverr. Nice business model to start with, no longer unique or cost effective. Business model gone bad.

Date of experience: August 29, 2017
Florida
1 review
2 helpful votes
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No Delivery
March 31, 2016

I requested product pictures from three different sources on fiverr and none of them delivered. Two I had paid for and the last one said to pay if he delivered--that was two weeks ago and still no pictures or responses to emails requesting status. These were all US fiverr sellers.

I have had success with getting pictures cleaned up and a logo done and these were no US sellers.

What's bad is that you cannot get a refund for the undelivered service so I'm out $100 unless i have another service that someone would deliver.

Date of experience: March 31, 2016
Ukraine
2 reviews
12 helpful votes
Follow Olga O.
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For three years I've been selling on Fiverr and then decided to leave. The support team is awful, the seller is not defended from scammers and you have to check your mail 24/7 answering all the staff( even scam letters), otherwise, your rating will keep on falling. I would never recommend this freelance spot. Keep away from it.

Date of experience: October 13, 2019
Georgia
1 review
2 helpful votes
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Service NOT delivered
November 22, 2016

The supplier was inaccurate. Constant errors. Took way too long. Had to check every single piece of work, even though I defined the activity in detail. I went back thru AMEX and received a full refund. Fiver will never be successful with this model. Too many holes and tilted towards the supplier. I will never use them again

Date of experience: November 22, 2016

Overview

Fiverr has a rating of 1.4 stars from 1,133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 106th among Freelancing sites.

service
279
value
269
shipping
176
returns
207
quality
255
This company does not typically respond to reviews
+147