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FiverrReviews 1,136

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
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Pakistan
1 review
1 helpful vote
Follow saifullah k.
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Good work / nice work highly recommended good experience he man a good person i recommended my all friends thanks

Date of experience: August 17, 2021
Pakistan
1 review
1 helpful vote
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Good work
August 11, 2021

This was my first experience with you, i think you are the best in your work. I'm satisfied with your work. Good behaviour nice work.

Date of experience: August 11, 2021
Bahrain
1 review
0 helpful votes
Follow Jihad A.
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I have been using Fiverr to get voiceovers and such and then I got a job where I needed some 3D work done. I found a seller with a job profile that matched the style I wanted, we talked he said he can do it then he gave me the complete opposite of what I asked. I asked for a refund and unfortunately Fiverr took his side, even if it is blatant that the work did not match what I wanted, plus when I wrote a bad review on the seller, Fiverr deleted it. Watch out

Ps. you can see the job description below and the items he gave me, you be the judge.

Date of experience: August 8, 2021
Arizona
1 review
0 helpful votes
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The bottom line, I paid $52 for nothing. After ten days and a dozen messages with the book cover provider, she gave me nothing! This person who lives in India, i_nishadutta sent me messages to one email account and when I tried to follow the link, all I got was an advertisement. She persisted in sending messages to that account even when I told her it didn't work. I asked her to simply send the jpg of the front cover to my correct email account and she refused. She told me to access my fiverr account in which I had placed the order. I doesn't exist, since fiverr is impossible to navigate! Worst, when I tried to complaint, using fiverr's own "complaint resolution" or "help" services, I could not find them. I believe they don't exist. Fiverr sucks! Don't waste your money.

Date of experience: August 3, 2021
India
4 reviews
1 helpful vote
Follow Ttoshi Q.
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Excellent app for freelancer. A wide range of skilled people, from affordables to high quality professionals all sorts of projects. I salute the makers. Thank you for helping towards my creative ideas coming true. While supporting young up and comers and industry professionals sustain careers in their given fileds of expertise.

Date of experience: August 1, 2021
Denmark
1 review
2 helpful votes
Follow Jun T.
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The title says it all.

The Fiverr "Customer service" team disabled my account permanently due to supposedly multiple accounts.

My account is 3 years old with countless positive reviews and a "Vip" badge that is only available for exclusive people with extra credibility.

I e-mail them back saying, that I'm unsure whether I do have other accounts.
I then received an e-mail back saying that my submission is under review.
Next thing, I get an automated bull$#*! reply from another Customer Support member, which was on the same e-mail from the start.

10 out of $#*!ing 10 for being able to press ctrl+c and then ctrl+v
I wouldn't be surprised if they hired Fiverr sellers as their "Professional customer support"
The company simply does not care about user experience, only what they can gain out of them.
Never support this company.

Date of experience: July 31, 2021
Minnesota
1 review
15 helpful votes
Follow Maggie A.
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Hired for a logo design. Every single "concept" provided to me was an exact copy from either an inspiration photo I provided or from elsewhere online (thank you, Google Image Search). I don't care what country you live in, or what language you speak. I DO care that you feel taking someone's work and passing it off as your own is acceptable. Absolutely not recommended.

Date of experience: July 29, 2021
GB
3 reviews
3 helpful votes
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Fiverr are thieves!
July 25, 2021

In a nutshell They are thieves! Seller produced lousy work and revisions were worse, resolution request was obviously going to go in favour of the seller as they have a financial interest in them after seller refused cancellation.
Fiverr were only interested in supporting the seller and his artistic opinions, even admitting to me they are not qualified in music or producing. The seller butchered a beautiful song which I was to cover. Fiverr refused to get my hard worked for money back, £361 to be precise.
In my opinion I would stay clear of fiverr when you run in to creative problems with a Narcissistic seller, fiverr has their back all the way. You don't have a say when it all goes south and their interest in making their money through the seller far exceeds your customer rights. You'll end up exhausted, depressed and going around in circles until you buckle. In essence. You've lost your money and have no choice but to accept it!
Give them a miss. Stay clear of Fiverr.

Date of experience: July 25, 2021
Florida
1 review
0 helpful votes
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You all are lucky I read the Review guidelines. Since kids and adults can read, I'll give you all ONE word for this app. TRASH!

Date of experience: July 23, 2021
Serbia
1 review
14 helpful votes
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One-sided platform
July 23, 2021

Exceptionally awful seller policy. An astonishing amount of inconsiderate buyers who can freely get a refund while the seller gets nothing for their work if a cancellation is requested - ranging from reason as "I placed the order on accident" to crude insults.

One or two cancellations can run your gig analytics down into the ground even if you have 200+ great ratings and the platform doesn't allow you to pay to promote your gig if it's not in the Top 10 in the category which makes zero sense.

Date of experience: July 23, 2021
California
1 review
0 helpful votes
Follow Manoj T.
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Most of them are agents or third parties. They do not know nothing about work, (IT). These people should not be allowed to open accounts on Fiverr. They charge more for the service, cannot do the task properly.

Date of experience: July 15, 2021
India
1 review
1 helpful vote
Follow Anshul N.
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This is my order id FO818D1FACFC4 and best part is active conversation is going on from one week and fiver people dont even care... first person will add someone else in loop and then we have to explain same thing again... then again they add someone in loop and then again we have to tell our problem. Till date 5-6 people have been added and still no resolution... they are harresing me and giving me mental stress... i asked them for refund but they're not even giving me refund... someone please help me

Date of experience: July 12, 2021
GB
1 review
0 helpful votes
Follow Abdelkrim A.
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I recommend that you stay away from this company as they just want there commission and have a sub standard customer service.
I'm very angry with there customer support, the seller put bad spam/porn links on both my websites and he was asked to clear it of, unfortunately he didn't remove them all as requested and fiverr customer customer support cancelled the job before the bad links had been removed, they don't even give the option to leave a review for this seller. Now I have to pay someone else to clear the mess, I will never work with FIVERR Company again, I have spent allot of moneywith this companyThis year and they couldn'thelp resolve issues I had with this seller,
Im writing this bad experience to raise people's awareness of this company.
I ADVISE YOU TO STAY AWAY.

+3
Date of experience: July 12, 2021
Texas
1 review
3 helpful votes
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*Edit- I was able to get my money refunded and put back into my paypal account; for this, I improved the rating. * I picked an artist based on the image he had with his profile that demonstrated his level of expertise/work. What he offered after I paid was not even close; I requested to cancel the order and get a refund. He begged me to give him a chance to make it right. I really did not want to continue but I acquiesced and gave him a chance. I was right he still tried to beg me but eventually agreed to cancel my order. There are no features on the website show me how to get to my money or communicate with anyone. Links don't seem to work. The email I received from Fiverr did have instruction i was able to follow and received my refund within just hours of requesting.

Date of experience: July 11, 2021
Australia
1 review
0 helpful votes
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I have told sellers that their flyer designs have not met my vision. I have told them how to improve their result. I don't know if theyre doing anything to improve flyers and redeliver. I am unable to get a message through to fiverr " help " section - it keeps messaging " delivery has failed ". I cannot use the flyers i paid for in my business as they are without changes.

Date of experience: July 5, 2021
California
1 review
11 helpful votes
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Fiverr customer service was terrible to work with, they basically said there's nothing they can do even though I provided enough evidence and proofs of messages sent through their website about the scam. Never pay a seller in advance, fiverr will choose whether or not to refund you, in this case they didn't because it was such an expensive order they pulled up random policies as an excuse not to refund me that much money. I hate to be negative but I would not trust this company with your hard earned money, they won't help you at all.

Date of experience: June 24, 2021
Texas
2 reviews
17 helpful votes
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I've been doing audio work for years and decided to give Fiverr a try. I actually made money, about $2500 over 3 or 4 months, so I'm not someone who's bitter because I couldn't be successful at it. Here's the problem: if someone chooses you for a job you HAVE to accept it. You might offer a job of recording 100 words for $5. If they send you 1,000 words wanting the $5 rate and you refuse to do it Fiver will penalize you for not completing the job. I had one buyer who accidentally booked a job from me and Fiverr refused to refund their money. I refunded it out of my own pocket to avoid them having a negative experience. Fiverr sent me a letter threatening to cancel my account. I saved them the trouble and cancelled it myself. Fortunately, my business is doing well and I don't need Fiverr. I was offering an incredible deal to their customers for experienced audio work but have no desire or need to deal with the unreasonable policies Fiverr imposes on their suppliers. You may find some good producers on Fiverr but chances are they won't stick around long.

Date of experience: June 1, 2021
California
1 review
1 helpful vote
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Seller- I Hate it
May 31, 2021

I am writing as a seller. My overall experience with this site has been awful, and if I wasn't desperate for money I would quit using it immediately. They keep a relatively large portion of a creators' sales, which sucks because we already usually work for way less that minimum wage. They force you to show content on your profile so if someone purchases a service requiring you to make something weird or gross you either lose seller rating by canceling or are forced to display it for the world to see. They monitor every conversation and frequently go through your private conversations without any prior warning. If a buyer cancels when you're almost done, even if you sent them the work in partial, they get a full refund and you've now put in hours working for nothing. They don't care about their sellers, they're taking advantage of artists and people with talent who need any money they can get.

Date of experience: May 31, 2021
Indonesia
1 review
2 helpful votes
Follow Filbert W.
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A buyer cancelled his order on my service when I already delivered 100% of my service (and this is hundreds of dollars social media service). His payment's on my pending clearance state. But it still gets cancelled by Fiverr. Imagine delivering something worth hundreds of dollars only for it to not be paid.

I can't even describe with a proper word on how ridiculous and dumb Fiverr is on imposing their rules. Fiverr NEVER even questioned me anything about the buyer's complaint (Buyer claimed that I never delivered my service which is crazy: scammer). Fiverr straight up cancelled the payment without asking for clarification from the other side of the issue. Like is that even professional?

What's worse is when I tried reporting this issue, I never heard back from Fiverr, not to mention how difficult it is to actually find their customer support, I found it from going through the community forum. That's an effing joke. Fiverr also charges 20% of my income for their supposedly "middleman/platform" service. Jokes on YOU FIVERR, charging 20% for doing f*ck all? For making it easier for scammers to actually scam people out?

DON'T EVER USE FIVERR! I'm trying not to be biased, I'm throwing out all the facts, what I've experienced. If you were in my shoes, I bet you you would be much more mad than I am right now.

What a joke of a company.

Date of experience: May 26, 2021
Pakistan
1 review
0 helpful votes
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RESUME DESIGN
May 26, 2021

GOOD WORK SIR THANKS
EXCELLENT I'M PROUD OF YOUR SIR YOUR ARE GRATE
Good job sir very good work sir.

Date of experience: May 26, 2021

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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