Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
Don't use this site.
I have been scammed on FIVERR by an artist.
I asked for fifteen illustrations. We corresponded regularly. The last week I got all these very lame but very creative excuses which made me suspicious.
On the last day she sent one... one painting used on her website as an advertisement.
Nothing to do with my order. That was it!
The customer service is terrible. I filled in and tried to send their form ten times without success.
I raised a disputed with PayPal. They responded then but can't get money back.
They don't appear to DO anything about scammers. They are just not interested.
They are not interested in the people using their site either.
Fiverr is a joke, a complete waste of time. I wanted to get something done there, created my own gig, and got about 15 sellers offers. These sellers were barely literate, spoke horrible English, did not understand what to do, and were unable to follow basic instructions. After reading the reviews from former sellers here, I can understand, that no reasonable seller is going to work with Fiverr on a long term basis. The website itself is very user unfriendly and customer support non existent. I would advise everyone to stay away from it. Also stay away from someone named Tom Jandula. He sells expensive online courses claiming he is an expert in outsourcing, and then he recommends using Fiverr:-)))
I've tried many times to make gigs and every time Fiverr rejects my pictures because they think I'm stealing them. I sent Adobe XD and Figma sources to support, but these "dudes" don't want to listen because they only need ". AI", ". PSD", ". PSB". It seems to me that the "dudes" who work in those support disgrace the American nation by exposing them as morons. It is not possible to explain something to technical support, because they, like robots, do not perceive information, but only send links to their rules in response. Terrible platform. I left there forever and today I will post a correspondence with screenshots so that bloggers talk about this service.
Stay away from Fiverr! Incredible incompetence and hideous customer service! Not only did they make it impossible to place several orders, their system tacked on extra numbers to my user name, then accused me of "spamming their users", and disabled my account without ever contacting me. It took two full days to get anything but an automatic reply when trying to contact their alleged "support team." What a crock! Nothing works properly on their system.
I hired a seller (scammer) She was not able to develope my theme multiple extension deadlines. We both agreed to cancel. The she went and vandalised the source code so the them can never be fixed. I complained to fiver and then they offered me a discount equivalent to a lollipop. That scammers works in there like nothing ever happened. Stay away from fiverr. A buyer with over 20 projects in two months. Upwoork and Freelancer is 10 times better and safer.
I keep getting emails that I should "display my images clearer." The images are as clear as possible. I try to explain that the dimensions for display are awful. I can't make it any clearer otherwise the art will be warped. My caricatures are portrait style and their display is landscape. I email them, they respond by telling me it's my problem. TWICE!
"Due to high demand, there is currently a wait time of 8-10 weeks for an invoice. Your patience is appreciated while we create your personalized invoice, and we'll attach it with our reply to this message as soon as it's ready."
A high demand for businesses that want an invoice. What lousy excuse it that, providing an invoice is a legal requirement. I rather think they're working in a shady business with tax avoidance schemes.
Most of the bad experience on fiverr will not be mentioned because Fiverr will not post them. I higher a Professional editor and he didn't follow directions not once not twice but three times. Every time he turn something in it was the same video. He never change anythig and he thought he was going to get away with it. On top of that fiverr did not let me post my review on the seller. Fiverr doesnt care about the customer at all. Yes, I got my money back but I lost my time dealing with this seller. Will I get that back?
Customer care is very poor. They will never support/respond you. Lot of fake buyers. Payment is not safe. Work for the buyer if you are lucky you will get the pay, no guarantee. The surprising thing is you have to wait 15-20 days after delivering the work to get the pay of $$. How funny... Fever won't do anything to recover if you lose the pay. They will only sit and watch. Never use this site. -5 star rating.
Tip for consumers:
Work on your own risk and you have lot of time to waste.
Extremely poor customer service, extremely ridiculous fee structure (which they try to hide through their young forward-thinking approach)... I will be developing something much better and much more transparent without having to inundate people with fees.
Hi,
I am a Level on seller on fiverr since many months, all of suddent fiverr restricted my account for no reason.
I tried contacting them since a month ago but still that sh! T site have not replied to me. I think they just want me to forget about my earnings and go away...
Please stay away from this website,
Check the proof here http://imgur.com/a/57PaT
Tip for consumers:
This website should be shutdown.
They took my money and close my account for no reason!
This is the text of their email:
Our system has brought to our attention irregular purchasing activity originating from your electronic location. After further review, we've permanently disabled your account for violations of our Terms of Service. All feedback reviews given to a seller must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Any purchases arranged from services outside of Fiverr to enhance seller's ratings or to abuse the Fiverr platform using fraudulent purchases will result in a permanent suspension of the seller's account.
Useless to say I NEVER done what thay say...
Stay far from Fiverr
Horrible! Don't use this service. I ended up with a website designer with 113 five star review, Level 2.
I paid him $200. He then demanded $90 saying he had underestimated. When I declined to pay, he threatened to destroy my website. That's exactly what he did!
I complained to customer service and they did nothing and apparently are still allowing him on the website.
This site is a scam. I found out not as a customer but as a freelancer. This site contacts freelancers like myself through websites like ODESK and ELANCER with the pretext that they are hiring illustrators to work under them. They then get you to do a "test", project. Upon completion you won't hear from them again.
I thought it was fishy so I looked into their other videos and noticed each one was created by a different artist. Unlike most companies that have in-house illustrators this one tricks artists into doing work for free.
I was soon contacted by another "client" with another job. Things were ok at first but then his information began to get dicey, and I investigated to find it was another front company that makes videos identical to these.
These people need to be shut down.
Customer support is non-existent and there is no protection for sellers from scam-buyers looking to get stuff for next to no cost. I received a negative review after delivering a job that took almost 8 hours to complete for a measley $4 bucks, and no way of protecting myself from their abuse. What boggles my mind is that the folks at fiverr don't offer any security for sellers at all -how is it ethical practice when you send a finished job to a customer and ask if they need anything else, then they respond with a 1 star rating?
I feel like I'm getting screwed in the worst way and i'm really disappointed.
Tip for consumers:
Sellers beware of people wanting free services and have no problem screw ing you to get it.
Did not get final product, harassment from seller to give her 5 stars Fatine graphics, didn't understand English, the woman used online translator, I gave up on that gig loosing the money to a fake. You get better options doing it yourself. Read all reviews specially the bad ones and the not so bad. Just writing "awesome jobs" means is a friend of the seller.
I believe this is the difference between those who have lost their money and the experience I'm having. I was directed to this person through contacts on Amazon.com from whom she also works. From the start we agree there would be no $5.00 teaser rates. Her rate ranges from 25 -30 a chapter depending on length. I'm constant contact with her concerning the changes she feels need to be made. It's slow work, but my fledgling book is turning into a novel I'm going to be proud of. Her handle is pamelaanderson6 and she's book editor.
I'm pretty sure most of the "designers" there are scammers. I purchased a gig, (extremely cheap and you get what you paid for), they took up to 20 hours to deliver the revisions and at the 6th or 7th I had to look myself for examples for them to understand what I wanted. Thanks to that I found out they were working over pre-made free images from Shutterstock. Not only they didn't get what my idea was (no wonder why) but they didn't even work on making an original design.
Attached is what they sent me (geekirumi) and what they were using in the first place.
Tip for consumers:
JUST DON'T USE IT!
Fiverr are not interested in resolving issues when work is not done.
Better to use Upwork our any platform that has third party hold money until work is done.
I paid upfront twice to same worker. I was happy to give work to developing country people. But after initial engagement there was none after they got the money.
Tip for consumers:
Better use trusted sites Upwork etc
Products used:
I paid a freelancer to format two books
He didn't do the work or communicate after getting the money
Fiverr said it's nothing to do with them
Not interested in protecting people and their money or in the future of their relationships.
Missed opportunity
I've bought many times in different sections. From art to voiceover and web design. The sellers are really professional and have lots of reviews, the community is active and supportive in reviews. I see small sellers get a few reviews and take off like crazy. And the people love their jobs- there's a blog sharing about it. I've never had any issues with Fiverr. I've done freelance work online and Fiverr offers a much easier platform for new beginners than many freelance bidding sites- which are much more competitive and far less personal.
Tip for consumers:
Make sure to check how many revisions you get if that's applicable to the job. If you are unsure about the job, it helps to know there are extra revisions available free. Also make sure you know what you want and articulate it clearly. Many sellers want you to message them first and buy the gig upon agreed details. It's almost impossible to make a custom design from a generic structure.
Fiverr learn courses are so bad, they are covered with phony money back guarantee.
First in fine print they say if you watch 100% of the course you will NOT be refunded. Okay I watched 40%.
Second if you ask for refund they cannot locate the order (sent screenshots)
Third: they are not quite sure, is there an order, they ask again! (re-sent)
Fourth: they will let the relevant team check it out
Fifth: they ignore you completely and go IN SILENCE!
They are scammers, don't honor any money back gaurantee!
Tip for consumers:
avoid those scammers
Products used:
Fiverr learn
DO NOT use Fiverr! Very unethically run business. I ordered a logo to be developed from the same designer I had previously used, but she had me pay for the order up front (BAD idea... won't do that again) and then never delivered anything. After a MONTH of asking her where my order was, she claimed personal problems and that she couldn't do my logo but had already spent my money so... oh well. Seriously!? This is unbelievable! I contacted Fiverr but they would not refund my money or even offer a credit. HORRIBLE business practices. They stole my money and delivered nothing in return. Pretty sure that's illegal! Run the other way!
I had an account but it was deleted when I went back to use it after a while.
No worries. But when trying to make a new one, my phone number was not accepted.
So support said, to give them the old username and email.
When I did, the new account was deleted, or at least suspended.
No reason is given, though there may be some type of vague accusation.
You cannot get to Support with an account, and when I make another, I am accused of breaking their rule of having more than one account.
What a useless circle.
I want to know what this is really all about, but...there seems to be no one to speak to.
Very weird.
Tip for consumers:
It was fine. I had my original account for a long time.
Then maybe someone hacked it, or someone at Fiverr has something against me.
It just seems like I cannot have a seller account there now.
Products used:
N/A
Seller didn't deliver 3d logo that I paid 138 euro for.
Fiverr support keeps defending seller and basicly keeps giving the seller deadlines he doesn't meet.
Paid 7 day delivery now over 2 months
Stay away from Fiverr or just give your money to charity
Lauren_payne96
Immediately sends me a message asking if I want "unlimited revisions" for an add'l $15 and recommended that I "trust" him/her. The "gig" that I bought said unlimited revisions were included. Yeah, no. I don't trust anyone until they earn my trust. Sent me a completely $#*!ty logo I could have done myself. $6 lesson learned.
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.