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FiverrReviews 1,140

1.3

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
181
returns
212
quality
261
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Texas
2 reviews
17 helpful votes
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I've been doing audio work for years and decided to give Fiverr a try. I actually made money, about $2500 over 3 or 4 months, so I'm not someone who's bitter because I couldn't be successful at it. Here's the problem: if someone chooses you for a job you HAVE to accept it. You might offer a job of recording 100 words for $5. If they send you 1,000 words wanting the $5 rate and you refuse to do it Fiver will penalize you for not completing the job. I had one buyer who accidentally booked a job from me and Fiverr refused to refund their money. I refunded it out of my own pocket to avoid them having a negative experience. Fiverr sent me a letter threatening to cancel my account. I saved them the trouble and cancelled it myself. Fortunately, my business is doing well and I don't need Fiverr. I was offering an incredible deal to their customers for experienced audio work but have no desire or need to deal with the unreasonable policies Fiverr imposes on their suppliers. You may find some good producers on Fiverr but chances are they won't stick around long.

Date of experience: June 1, 2021
California
1 review
1 helpful vote
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Seller- I Hate it
May 31, 2021

I am writing as a seller. My overall experience with this site has been awful, and if I wasn't desperate for money I would quit using it immediately. They keep a relatively large portion of a creators' sales, which sucks because we already usually work for way less that minimum wage. They force you to show content on your profile so if someone purchases a service requiring you to make something weird or gross you either lose seller rating by canceling or are forced to display it for the world to see. They monitor every conversation and frequently go through your private conversations without any prior warning. If a buyer cancels when you're almost done, even if you sent them the work in partial, they get a full refund and you've now put in hours working for nothing. They don't care about their sellers, they're taking advantage of artists and people with talent who need any money they can get.

Date of experience: May 31, 2021
Indonesia
1 review
2 helpful votes
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A buyer cancelled his order on my service when I already delivered 100% of my service (and this is hundreds of dollars social media service). His payment's on my pending clearance state. But it still gets cancelled by Fiverr. Imagine delivering something worth hundreds of dollars only for it to not be paid.

I can't even describe with a proper word on how ridiculous and dumb Fiverr is on imposing their rules. Fiverr NEVER even questioned me anything about the buyer's complaint (Buyer claimed that I never delivered my service which is crazy: scammer). Fiverr straight up cancelled the payment without asking for clarification from the other side of the issue. Like is that even professional?

What's worse is when I tried reporting this issue, I never heard back from Fiverr, not to mention how difficult it is to actually find their customer support, I found it from going through the community forum. That's an effing joke. Fiverr also charges 20% of my income for their supposedly "middleman/platform" service. Jokes on YOU FIVERR, charging 20% for doing f*ck all? For making it easier for scammers to actually scam people out?

DON'T EVER USE FIVERR! I'm trying not to be biased, I'm throwing out all the facts, what I've experienced. If you were in my shoes, I bet you you would be much more mad than I am right now.

What a joke of a company.

Date of experience: May 26, 2021
Pakistan
1 review
0 helpful votes
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RESUME DESIGN
May 26, 2021

GOOD WORK SIR THANKS
EXCELLENT I'M PROUD OF YOUR SIR YOUR ARE GRATE
Good job sir very good work sir.

Date of experience: May 26, 2021
KR
1 review
2 helpful votes
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I hired a seller (anna_isk) to help me with coding. She took her sweet time and wasted mine. Project never got finished and I am stuck with code thats useless. Fiverr didn't step in to help and the seller is still on Fiverr selling and has an "excellent" rating. Total crap website. Fiverr allows medicore freelancers to use their platform and doesn't protect the rights of buyers. Just don't use this website. It's a waste of time and you will loose your money. Upwork has its negative elements, but way better than Fiverr.

Date of experience: May 21, 2021
Canada
1 review
5 helpful votes
Follow ashley S.
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This platform is just for earning money. There is no customer support email, chat, phone. Nothing. It is ridiculous.

There is no way to contact the customer service department. I've never had a worse freelancer experience. I was duped by a seller. I reported him, and Fiverr surprised me by issuing an alert.
I attempted to understand why they would send such an email without taking into account our chat background, but there was no way to contact their customer service help desk.

I'm no longer working with them, and I'll be closing my account after eliminating all payment methods.

Date of experience: May 9, 2021
New York
1 review
15 helpful votes
Follow Ray F.
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It's one thing having bad sellers on this website (which is not fiverr.com's fault)
But another disaster for fiverr's customer service and quality control not being helpful when things go wrong. All I wanted to do is to leave a bad review to the seller of my bad experience and Fiverr wont allow although they made their nice commission in between. IF this site doesn't help BUYERS of services who do they help? Without buyers you don't exist Fiverr.
For those of you who want to use this service please use Upwork.com instead.

Date of experience: May 9, 2021
Australia
1 review
3 helpful votes
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Anyone reading this I advise to stay far away
April 11, 2021

A seller I hired to improve website speed is far off to what we agreed on. I contacted fiverr who've told me that there's nothing they can do.

For anyone thinking about using this horrible website, rather use upwork. It's safer and you find actual profesionals.

A lot of scammers with fake reviews are active on fiverr. Just read through the reviews where oyu can see every 2nd reviewer has been scammed somehow.

Date of experience: April 11, 2021
Pakistan
1 review
1 helpful vote
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I get reviewe on fiver seo backlinks and websit rank and optimization of you Google ranking backlinks

Date of experience: April 6, 2021
Portugal
1 review
21 helpful votes
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I did 64 freelance jobs on Fiverr, with 44 5-start reviews. The platform offered me many long term gigs and I was able to help people that had no access to banking systems. Yesterday I got scammed for €1.268 on a gig that has been active for 3 years. Fiverr took huge commissions of my work and I received 0 support from customer service. Instead of catching the scammer with 0 reviews they decided to remove my gigs. More people will get robbed because Customer service is failing.

Date of experience: March 26, 2021
Illinois
1 review
15 helpful votes
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I've tried fiverr a few times and the experience has been exact the same fiverr clearly hires unprofessional people that can't find work and fiverr provides support fiverr earns money the seller too and the buyer looses money and time no protection to the seller this is a true rip off, attached a picture where you'll see 42 messages back and forth with fiverr for them to end up saying sorry you lost your money...

Date of experience: March 19, 2021
New Jersey
1 review
0 helpful votes
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Website Developer
March 16, 2021

I was looking for a professional and expert who can help me out with my shopify store design and to make it high responsive. I lost money before i met this freelancer who help me out on everything i was looking for including marketing so i do generate sales as well. So i will like to review him here. He's so professional and delivers fast. You can trust him.
Thanks

Date of experience: March 16, 2021
AE
1 review
1 helpful vote
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Poorly managed, juvenile behaviour, no responsibility if something goes wrong. Stay miles away from this company.

Date of experience: March 10, 2021
Australia
1 review
1 helpful vote
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Wasted my money and time and surprised it hasn't been investigated by the authorities for misleading statements and exposed on the mainstream media.

Date of experience: March 3, 2021
Israel
1 review
1 helpful vote
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1. There's no two-side agreement - after you post a gig someone may just order it without contacting you first. That may cause arguments with clients that made a mistake in the order/ did not include extra pay for some extra service they want, ect. That may also cause clients making orders and then cancelling a few minutes later for no reason (they probably found someone cheaper.). In this case, you're rating will be harmed and you might even get your seller level demoted (this happens A LOT).

2. They take a big cut of 20%, and also other transfer commissions when you want to get your payment. Personaly, I don't find this service to be good enough to take such a big cut.

3. They have THE WORST costumer service. All they do is deny that there are any problems and move the responsibility to the seller. I've spent much time corresponding with them (too much time, since I need to repeat myself and bring them more and more proofs for the problems I found, which they try to deny exist... It's basicly a waste of time even reaching to them - they wil waste your time!).

4. This is a platform made for buyers. Most sellers will work here for much lower profit than in any other companies Iv'e tried working with.

5. Remember - this is not the way to get to the big fish, this barely yields an extra side income... So if you use it don't put to much effort into it. Selling yourself short is never the way.

Date of experience: February 17, 2021
Bahamas
6 reviews
9 helpful votes
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Too much competitions
February 2, 2021

I am a graphic designer Photoshop artist. I came to this site last year to freelance. Little did I know disappointment was waiting for me. Fiverr has too many graphic designers and you wont make anything on it because many are doing the same thing at low, average or high price (that's if you are a graphic designer). Further more people would only look for gigs with higher ratings and reviews.

If you are a designer, I advise you not to try this site you wont make money. Also the buyers request is totally useless. They won't even remove the request if the buyers had their request already taken.

Date of experience: February 2, 2021
Belgium
1 review
1 helpful vote
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Don't work with fiverr
January 29, 2021

Very, very bad experience. Orders went completly wrong. One order didn't got delivered and another only half of what was promised. I have to put up a paypal claim, fiverr emedetly blocked account without paying me back. This feels like a real SCAM to me. Nothing received and money stolen.
NEVER AGAIN, beware FIVERR is a real SCAM!

Date of experience: January 29, 2021
Australia
1 review
0 helpful votes
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FIVEER.COM ARE CRIMINALS
January 29, 2021

Check this out!

http://fiveerscams.diowebhost.com/*******/fiveer-seo-scams-stay-away-from-fiveer

Stay way from SEO gigs on fiveer. They will only damage your website

Date of experience: January 29, 2021
Italy
3 reviews
15 helpful votes
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Scam
January 13, 2021

Reviews are fake most service are very low quality and uselss I will never buy here anything impossible to recoup your money if you are not satisfied of the service! Very disappointed

Date of experience: January 13, 2021
New York
1 review
0 helpful votes
Follow Hubertus R.
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I've sent an order for a rewritten article to a 5* seller named "bookergr" which cost a little more than Euro 44,-. After the order was sent I received an answer why I didn't contact him before the order was placed! I asked him why and he blamed me and told me again I didn't followed his RULES, checked the FAQ etc. I did this and I placed the order including the text which I would like to rewrite.
No way he didn't work on the order, he still sent answers that I am doing things not correctly. Finally, I had to cancel the order! I NEVER had such a bad experience on Fiverr! So please check before you work with this seller "bookergr".

Date of experience: January 9, 2021

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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