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FiverrReviews 317

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
285
value
274
shipping
181
returns
212
quality
260
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India
1 review
4 helpful votes
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It only favor for usa sellers, the fiverr not grow other seller who not from usa, it give many order only from usa seller. This is very bad website. I using this site from 1 year and i have good gigs but i only 90 orders.

Date of experience: April 9, 2016
Canada
1 review
3 helpful votes
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Watch this it explains all :-\ they stole my money after over a year of doing good on there
https://youtu.be/Y-U47gbyW5M

Date of experience: April 9, 2016
Belgium
2 reviews
4 helpful votes
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My order was canceled by Fiverr, they didn't tell why. They wrote "your order was canceled by customer support for following reason: " blank.

They "refunded" my 5 dollar but kept 50 cents "processing fee"

If you want to get rich, build a platform where people can place orders, take a fee for doing nothing, then cancel all orders and keep the fees. Nice business plan

Worst for me is there is NO contact info to ask "customer support" about this. So have to do it in form of review

First and last order on fiverr. From now on will use http://www.fiverup.com/

Date of experience: March 16, 2016
Georgia
4 reviews
9 helpful votes
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I bought a "Video template" only to find out that it is an illegal version.
They allow people to resell templates without licenses.
Group class action lawsuit should be made against these guys. ASAP.

Date of experience: March 6, 2016
Pennsylvania
1 review
0 helpful votes
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Awesome work!
March 6, 2016

Amazing communication. Very understanding, will work with you especially if you are new to Fiverr! Great experience

Date of experience: March 5, 2016
Tunisia
15 reviews
45 helpful votes
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Good deal for $5!
March 1, 2016

I ordered a custom logo for $5. It was to be delivered in 5 days. I was contacted by the designer, good communication, designed exactly what I wanted in the time said. Great deal for $5, I was very pleased.

Date of experience: March 1, 2016
Australia
3 reviews
13 helpful votes
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Yes we are able to produce targeted leads for your home based business opportunity. That's what the add on fiverr stated i had looked everywhere for targeted leads and came across Cloudcbex on fiverr i was told through emails the only way i could pay was via Transfer wire which seemed legit $180.00 spent via transfer wire who confirmed via fiverr emails the transfer had gone through 2 months no leads. I contacted them and was told there is nothing you can do about it, fiver claim no responsibility for allowing a dodgy business advertise and collect funds and the transfer company blame fiver... Word to the wise give fiver and Cloudcbex a real big birth UNLESS YOU WANT TO BE RIPPED OFF TOO.

Date of experience: February 21, 2016
New York
1 review
1 helpful vote
Follow Sahaja C.
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Fiverr customer support is terrible. I posted a gig, got a buyer, spent hours on the project, delivered the goods, the buyer left a good rating, but I have yet to receive my funds. I keep getting these useless responses from their customer support. They are scam and I would not use them again or recommend them. If I had the time and it wasn't such a small amount of money for the project, I would definitely push a lawsuit. I wonder how many small jobs they just commandeered the profits for themselves because people don't have the time to chase after them for these small amounts of money. I'm waiting for the class action lawsuit because it is probably coming. If they correct this issue I will post a new comment to let everyone know.

Date of experience: February 15, 2016
California
2 reviews
4 helpful votes
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Good offers
January 30, 2016

Most of the services offered are legit. Some are scammers, but at least Fiverr protects you from shady services.

Date of experience: January 29, 2016
Washington
4 reviews
29 helpful votes
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I am an ex-Fiverr freelancer, and I say ex- for a few very good reasons, from all perspectives - freelancers selling gigs, customers buying those gigs, and the company itself. Let me enumerate why I left Fiverr.

1. Actual freelance work is generally hard to get in the first place if you're just starting out, unless you are willing to "SELL! SELL! SELL!" your product or service at a rock bottom price. In other words, about $1 USD/hr. The only way around this is to induce your "upsell", or else farm out your work to even lower paying workforces. Note that there is also a good chance that your "client" is in fact just another Fiverr worker, looking to act as a broker, and scouting out new talent. This is what happened to me. They were simply taking my work, making a few tweaks, and upselling to another client at a higher hourly rate.

Also, know up front that Fiverr will take a dollar out of every five dollars (not gigs, actual amount paid - $5 gig you get $4, custom order $500 gig, they get $100 etc.) so that's 20% of your earnings gone right there. Not only that, they will charge you additional money to transfer your money out of your Fiverr account to Paypal (who also might charge you, depending on how you've set your account up.) Fiverr will happily retain your earnings for a full 2 weeks (10 business days) before you are paid for your work. Excellent business practice, guys - nice way to scam your workforce!

2) I've never been an actual buyer on Fiverr, but pretty much all the issues that everyone else has brought up is right on the nose. Low cost equals low quality, in general. Not to mention copyright issues, communication issues, payment issues, and the overarching ethics of doing business this way.

The sweetest part about this? They also have a (imho) fishy payout schemes like Payza and Payoneer which issue you a debit card, on which there's also a fee.

As you can probably tell, I'm not happy with this business in the least.

Date of experience: January 29, 2016
Maryland
1 review
4 helpful votes
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Sellers Beware
January 20, 2016

As a seller, you pay 20% to Fiverr then a fee to transfer to paypal. Your $5 gig ends up being only about $3. NOT worth it!

Date of experience: January 20, 2016
Illinois
5 reviews
2 helpful votes
Follow Skip C.
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I have used fiverr for video greeting, birthday video, logo modification and business copy. All experiences were executed efficiently and the product delivered was excellent in all but one situation - where the service provider was easy to work with resolving the issue. I would definitely consider for future needs.

Date of experience: January 20, 2016
Wisconsin
14 reviews
69 helpful votes
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Great site!
January 20, 2016

Unfortunately, most of the reviews on here are for the independent sellers on the website instead of for the actual website. Fiverr can not control what the sellers do and you should all be aware of this. If you have a bad experience with a seller or buyer, don't blame it on the site. Report them to customer service instead!

I've been on Fiverr since October 2015 as both a buyer and a seller and have never had one bad experience. As of today, I've made $300+ on the site by offering my proofreading, editing, and writing services. Nobody has ever tried to trick me out of the money they were supposed to pay me, and no seller has ever lied about their services or tried to give me less than what they were offering.

I'm giving them 4 stars because I dislike the fact that, for sellers, they take $1 from every $5 you make. I understand that the site has to make money to keep offering themselves as a platform for freelancers, but I think they take too much. I also dislike the fact that it takes funds over two weeks to clear.

PROS
+Sellers can accept custom orders
+Sellers can set their gig to vacation mode if they're going to be away
+Buyers can cancel their order and get a refund if the gig is late

CONS
+If you buy something and don't like it, you can't get a refund

Date of experience: January 19, 2016
India
2 reviews
13 helpful votes
Follow bella J.
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Fiverr Fraud Fking Febsite Five Fraud.
1)20% Commission from Both Side But Buyer can ask for work and after work done can cancel the project and get their money back if you compliant about it your account will be blocked.
2)Most Lazy Support generic answer if it's about money then beware they will take money block you account for money eating
3)Bank transfer and currency conversion charges high and hidden they are keep money for 15 day and earns interest on it
4)Most of Sellers and Buyers are fake
5)I have lost my lots of money fiverr please avoid it they are scammer have in brand

Thanks

Date of experience: January 15, 2016
Saudi Arabia
1 review
6 helpful votes
Follow Badr A.
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Big mistake, thought whats the worst that could happen if i don't like the work, just get my money back. Turns out they give you credit instead of a refund, very misleading. Stay away...

Date of experience: January 14, 2016
Utah
21 reviews
35 helpful votes
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I've generally had an O. K. experience on Fiverr, But the site and administration needs to be addressed

Date of experience: January 10, 2016
Thailand
1 review
1 helpful vote
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UPDATE:
After my first attempt at a getting a book cover done ended in disaster and missing a distribution deadline due to the Fiverr Seller's inability to understand simple English instructions, I got a refund for the full amount.
But that terrible experience costs sales for a book we were doing for Christmas distribution.
After a 24 hour delivery was promised it took 10 days to end up with very poor quality work that was rejected and I got the refund. That's not what I wanted.
2nd Attempt with Fiverr.
After a rocky start, the 2nd Fiverr Seller was much better but I have to wonder why people who seem to have no basic design sense are graphic designers. Simple things need to be spelled out in the extreme. Things like u don't need a huge publisher's logo in the bottom back cover corner. You shouldn't put the author's name right on the very edge of the cover.
After several revisions the 2nd attempt did end up working out. However, it was December 28 by then and many lost Christmas sales.
I was so amazed and grateful the 2nd Fiverr Seller managed to complete the job, I actually gave them a bit more money.
But it's not the money that's the issue. It's the lack of quality control.
Anybody with a computer can join Seller and claim to have a skill.
WARNING: Fiverr does not pre-check work of the Sellers. They rely solely on customer reviews so if you can get on a few different machines and get some friends to give you 5 Star reviews, you look like an expert. It's fraudulent and irresponsible behavior on Fiverr's part but all they are interested in is their 5%. Their policies are entirely about them, not the customer. So I would say try it if you must but don't spend much and don't expect much. In fact, if it's a design project, may as well get Adobe InDesign and learn to use it yourself. It's what I plan to do.
Overall Fiverr is about making money for Fiverr and has no interest in the quality of work done by its Sellers. With Fiverr you are totally on your own. But if it doesn't work out, threaten legal action and you'll get your refund sent quickly.

Date of experience: December 24, 2015
GB
1 review
6 helpful votes
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Twistedweb 123
December 24, 2015

What a shame £35. Quid and nothing, logo that was total crap then off into the system that lets the seller rip the buyer off. Take your money then hide behind the rules, which are there to help the seller do jack. I guess I'm the Ejut thinking I could get a logo for £35 quid
I even used the no 1 seller, twistedweb123.******* logos yea right ******* RIPs

Hope the site gets closed down soon

Date of experience: December 24, 2015
Virginia
1 review
8 helpful votes
Follow Sheena W.
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We paid three different people to have a logo done. You get what you pay for. One person we paid extra and they couldn't take the time to read our requirements. Meaning I said I was going to put it on an orange shirt so they used orange for a background. Can't use it. We asked for a stagecoach and got an amish buggy and a Cinderella Carriage. I don't mind paying for the job to be done right. However, I found their site hard to navigate and could not leave feedback easily or track the jobs we paid for. Great idea and concept. However, my experience was a complete waist of time and resources. Still need a logo.

Date of experience: November 25, 2015
Bangladesh
1 review
5 helpful votes
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$#*!ing Support!
November 25, 2015

$#*!ing Supporters!. Auto Responds and they $#*! each other kelvin and other bull$#*! supporters $#*! in there office girls. $#*! YOU $#*!ES!

Date of experience: November 25, 2015

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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