• Bookmark

    Fiverr

Fiverr

Write a Review

Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
View ratings trends
146
See all photos
How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
See positive reviews
Top Critical Review

“The WORST FREELANCER SITE ON THE INTERNET”

Carlita S.
11/14/24

If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.

Date of experience: 11/14/24
See critical reviews

Reviews (1,128)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user jackb229
Florida
1 review
7 helpful votes
  • Send Message
May 27th, 2017

Majority of sellers are scammers, no real way to tell who is and who isn't. Fiverr doesn't care. Even if you get "refund" fiverr still keeps their service charge. Also I said "refund" because it goes back as credit to your fiverr account even if you pay with credit or paypal. You have to open a special request to actually get you money back... of that even works...

Date of experience: May 27, 2017

Thumbnail of user alexg150
New Jersey
1 review
5 helpful votes
  • Send Message
June 14th, 2017

I had to report over 100 scammers on fiverr.
They claim they're native English speaking copywriters and they reside in the US.
90 % of them are from NIGERIA and the rest are from other countries. Only 1 or 2 out of 100-200 copywriters are actually English speaking.

I reported all those to fiverr and told them this is fraud and deception.

They suspended my account instead of correcting the fraud!

Fiver customer reps do never care about any of these. Days later I received a canned marketing message. But I have checked the reported profiles weeks after they're still there with misinformation.

Immoral people are there.

I'm kicked out.!

Date of experience: June 14, 2017

Thumbnail of user davep202
Canada
2 reviews
12 helpful votes
  • Send Message
September 8th, 2018

A lot of sellers on Fiverr are selling stolen copyrighted materials like videos, logos, etc.
Fiverr knows that very well and they are partners with those thieves. If you open a ticket, they will ignore it and close it. They simply don't care. They care only how to collect money in any way. No ethics or morals. Fiverr are a bunch of thieves and most of their sellers.

Date of experience: September 8, 2018

Thumbnail of user reab6
Tennessee
1 review
2 helpful votes
  • Send Message
October 9th, 2021

They hired a scammer and he took my money and they said pretty much its not there fault. He ask me to paid outside there site. Pressured me and they did not care. I will tell everyone to never use this site because they are all scammer... even the company!

Tip for consumers:
Don't use this site

Products used:
Youtube Campaign for views

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2021

Thumbnail of user lauras133
GB
1 review
3 helpful votes
  • Send Message
January 21st, 2016

Used it for my first time. If the seller cancels an order for whatever reason, you get NO proper refund! Only a fiverr credit amount. They also charged and refunded the wrong amount to me. I wrote to customer service, they didn't answer my question and they just copied and pasted terms and conditions! Still no refund!

Date of experience: January 21, 2016

Thumbnail of user stanleys44
New Zealand
1 review
1 helpful vote
  • Send Message
May 30th, 2016

Given that my seller's offer says $5.00 to do an SEO and then quotes way over that amount isn't that false and misleading information and if so shouldn't Fiverr be partially responsible for this kind of false advertising.

Secondly it's interesting that I proposed hiring the seller on his knowledge of Weebly and consequently there was a need for him to having the login email address to my account to do the work and I was advised that sending an email contravenes Fiverr's terms of service.

I'm still awaiting a response from Fiverr's support desk as to how to overcome this.

Date of experience: May 30, 2016

Thumbnail of user maddiev5
Florida
1 review
3 helpful votes
  • Send Message
July 21st, 2020

First, the sellers claiming to be a native English or an American are liars. You have to send a few messages to know they are lying. Then you can see their local time is not in one of the American timezones. If the seller responds to you as "Dear" or says "Alright" instead of "OK" that's a huge red flag. Also, I haven't been active on my account in over a year. I was a level 2 but for some reason, I lost my levels just because I didn't respond again to a conversation that was finished. If you say thank you to someone and they respond "you're welcome" you'll get penalized because you didn't respond back. Last, they take 20% of everything you make. They hold your money for 14 days. If a buyer makes a mistake and cancels an order, this also affects your rating. Fiverr... start using more professionals from America and not the scammers from the rest of the world. Your site might become more credible if you stopped foreigners from posing as Americans.

Date of experience: July 21, 2020

Thumbnail of user lucag15
Denmark
1 review
4 helpful votes
  • Send Message
October 10th, 2015

I was looking for music promotion.
I decided to give it a try given the low costs, but I can't say that you pay for what you get.
You get almost nothing and waste a lot of time only.

First seller disappeared after a couple emails back and forth.
I cancelled the order, but you can NOT get your money back if that happens, they stay on your Fiverr "account".
So I searched for another service, which actually delivered the service and it had little to no impact.
Forunately only 5$ wasted, a few hours wasted and many doubts on their policy of keeping the money you put for unsuccessful services.

Date of experience: October 10, 2015

Thumbnail of user rogery69
Canada
2 reviews
1 helpful vote
  • Send Message
February 3rd, 2022

Would give zero stars but can't... full of scammers and fake reviews... do not hire anyone from this site! Scammed out of money for a service i paid for and did not receive... no customer support! Total scam

Tip for consumers:
DO NOT USE FIVERR

Products used:
Dm promo service and did not get anything but charged

Service
Value
Shipping
Returns
Quality

Date of experience: February 3, 2022

Thumbnail of user davidr921
Sweden
1 review
4 helpful votes
  • Send Message
July 8th, 2018

Being extorted by one of the fiverr consultants after they deleted 17 www sites.
Fiverr refuses to take ANY responsability.
Avoid this if you do not have a passport photo of your consultant.
Fiverr is a terrible choice.

Date of experience: July 8, 2018

Thumbnail of user rainyd1
Ukraine
5 reviews
5 helpful votes
  • Send Message
April 30th, 2020

I have been working here for a long time. Therefore, during my work I can highlight the pros and cons of this site. So, the main advantages are that you can quickly find a job. Orders are added quickly enough. Secondly, there are many orders. Any person with any work experience and without him can find a job. The disadvantage I would single out is that sometimes money comes long enough. For the first time, they came to me only in the evening, although I ordered them again in the morning. But overall the site is good and you can work here.

Date of experience: April 29, 2020

Thumbnail of user derrickw15
New Jersey
4 reviews
25 helpful votes
  • Send Message
October 13th, 2016

There are lots of services being offered on Fiverr. Some of them are so bizarre and unothordox that you will doubt them. I have used Fiverr several times, and I have only been disappointed twice. Many people claim to have their orders cancelled at the last minute (among other numerous complaints), but I'm not sure Fiverr itself is to blame.

Date of experience: October 12, 2016

Thumbnail of user unclec2
Florida
1 review
0 helpful votes
  • Send Message
November 28th, 2021

Hired an inexperienced seller for a book formatting and illustration project. (Not Fiverr's fault.) Wasn't satisfied with the result and saw the seller wouldn't be able to deliver what I wanted after I got the delivery. Customer support then told me Fiverr has no way for me to pay the seller some amount for his time. Then they said I could ask the seller to cancel the contract and give me a lower cost offer. When I went back to find my last messages with the seller, discovered the messages were not all in one place... or even two places! Only given 3 days to pay or reject the delivery, but getting customer service took most of that. The final straw is that after all that, I discovered I'll never get my "partial refund" back. It will stay on Fiverr as a balance for future projects! That's not happening.

Tip for consumers:
Do NOT use Fiverr!

Products used:
book illustration and formatting

Service
Value
Quality

Date of experience: November 28, 2021

Thumbnail of user billb50
Oregon
1 review
2 helpful votes
  • Send Message
July 24th, 2013

Sellers can wait 4-5 days, then just up and cancel your order. Then you can't leave feedback. People on there are insanely flakey, and anyone with less than 500 reviews is very likely to be just one more in an army of shady people. Have people make videos for you, K, that works great but in reality it's worthless! All the value that could be in this site is in people who can write, but they are shady.

Date of experience: December 14, 2012

Thumbnail of user jeffreyl57
Georgia
2 reviews
2 helpful votes
  • Send Message
April 17th, 2017

I give this company a 'O'. There site is not set up for you to make changes to an order like "remove" or "go Back" so you can customize your ordering. The order was placed and then a conversation between us and the seller went back and forth. The seller whining about his rating will go down and so he disputed our cancellation. We placed 2nd order so that the order we wanted happen. But the 1st order was what caused the problem. A month later the refund had not happen and now they just want to give store credit. We will not be placing any orders with this company... EVER! We suggest that noon else do either.

Date of experience: April 17, 2017

Thumbnail of user davidf150
Germany
1 review
7 helpful votes
  • Send Message
December 1st, 2015

If you already have started working on Fiverr, please don't do any higher budget project. You may not get your money. Fiverr has a league with the higher budget clients. This is why this website does not allow you to create a milestone for your work. Therefore, clients can go anytime, taking your complete work for free.

Although FIverr takes charges from you, they always will speak in favour of your buyer. Therefore, if any dispute comes, your client will be the winner. Fiverr will only cancel the work after taking their charges. It means Fiverr will get their charges and clients will get back the rest. Here you are the only loser.

He will be allowed to take your work without paying you a single farthing for it. Even if you send the link where your work is live, Fiverr team will take no action against your client.

Date of experience: December 1, 2015

Thumbnail of user bryanf32
Japan
3 reviews
11 helpful votes
  • Send Message
September 26th, 2022

Had SEO work done, was told to wait 2 months to see results - nothing. Contact customer service and get told the seller did a great job, but if I felt otherwise they would need to see some proof (i. E. seller did a great job even though we haven't even seen what they've done yet). Immediately I felt a bias towards the seller side. My next customer service rep wasn't better... They said since I waited past the two weeks (seller says to wait 2 months) that I can't do anything about it. Great, well, definitely know where not to buy from! Fiverr, we're done.

Tip for consumers:
Stay away. Go to a Fiverr alternative.

Products used:
SEO services

Service
Value
Quality

Date of experience: September 26, 2022

Thumbnail of user tinkerm
Oregon
4 reviews
17 helpful votes
  • Send Message
January 27th, 2016

Tinker M.
Q: I work for a company called Zazzle. At our forum we learned that this company is copying owned art and selling it on their products. A lot of it. And we are just one place. This is a criminal offense and I suggest anyone who sells artwork with Print on demand companies check to see if there art is there. One item is labeled best selling and has sold many times, if yours is one of these get a attorney and send a cease and desist and demand whatever money they earned to be returned to you.

Date of experience: January 27, 2016

Thumbnail of user elioo2
Massachusetts
1 review
0 helpful votes
  • Send Message
July 19th, 2022

Terrible and scammy, you cant place review on their site, because if it did, there rating would be horrible, and even worst. Stay away from those fake freelancer accounts and fiverr. They will steal your info and money and waste your time.

Tip for consumers:
stay away

Products used:
nothing, all a scam

Service
Value
Shipping
Returns
Quality

Date of experience: July 19, 2022

Thumbnail of user steves371
Colorado
1 review
4 helpful votes
  • Send Message
June 18th, 2017

I had a problem with a seller delivering a web site template that was nothing at all like what I had requested. Customer Service failed to research, failed to escalate & now don't even respond. Horrible! Going elsewhere next time!

Date of experience: June 18, 2017

Thumbnail of user usmana13
Pakistan
1 review
3 helpful votes
  • Send Message
June 28th, 2017

This website is very funny. They closed my account saying I have two accounts while I proved that i only hold one fiverr account. Even I was using their service to purchase gigs and I had my profile since 2014.

Date of experience: June 28, 2017

Thumbnail of user nicolasg9
France
34 reviews
133 helpful votes
  • Send Message
March 18th, 2016

I thought the fiverr freelancers were good due to the score system. I wanted two simple drawings for my website. I have asked a designer and rather than giving me back 2 drawings, he sent me 1 drawing and it was only a slight modification of his drawing example. I have sent to him additional requirements. At the end, the drawing didn't match my requirement. I hardly believe that the 5-star system of freelancers is accurate. My requirements were very simple. I needed a drawing of a little character holding a letter format paper. However, none of them were able to deliver this basic requirement.

Date of experience: March 18, 2016

Thumbnail of user cams14
Australia
1 review
6 helpful votes
  • Send Message
August 27th, 2017

I have had a few goes with fivver, on one occasion I got an average result. On the two other occasions I was not so lucky.

My last attempt was a complete disaster, and even tried getting a refund. At which time I was advised to order again, a smaller amount and be partially refunded...

I'm confused, disappointed and out of pocket

Date of experience: August 27, 2017

Thumbnail of user shawnb46
Canada
1 review
5 helpful votes
  • Send Message
August 7th, 2016

I signed up for a gig to create a responsive website. I paid over $300 dollars and am still not getting anything wanted out of it. It has been 3 months now. If you let the seller mark the order as completed and let 30 days go by you can't get your money back and the seller can basically take as long as they want and ignore all your requests. The seller reviews don't mean anything as if you wait a short period of time once the gig is marked as completed you can not rate the seller. So if you are waiting for modifications you may not be able to review seller after the final project is completed. The sellers know this.

Update: the incomplete site is loaded. Hate it. Waste of money. Not once did Nextair ask me for my opinion. He just complained every time I asked for something.

Date of experience: August 7, 2016

Thumbnail of user sahajac
New York
1 review
1 helpful vote
  • Send Message
February 15th, 2016

Fiverr customer support is terrible. I posted a gig, got a buyer, spent hours on the project, delivered the goods, the buyer left a good rating, but I have yet to receive my funds. I keep getting these useless responses from their customer support. They are scam and I would not use them again or recommend them. If I had the time and it wasn't such a small amount of money for the project, I would definitely push a lawsuit. I wonder how many small jobs they just commandeered the profits for themselves because people don't have the time to chase after them for these small amounts of money. I'm waiting for the class action lawsuit because it is probably coming. If they correct this issue I will post a new comment to let everyone know.

Date of experience: February 15, 2016

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

How do I know I can trust these reviews about Fiverr?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fiverr?