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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
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146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“The WORST FREELANCER SITE ON THE INTERNET”

Carlita S.
11/14/24

If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.

Date of experience: 11/14/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user naveenp2
India
1 review
4 helpful votes
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April 9th, 2016

It only favor for usa sellers, the fiverr not grow other seller who not from usa, it give many order only from usa seller. This is very bad website. I using this site from 1 year and i have good gigs but i only 90 orders.

Date of experience: April 9, 2016

Thumbnail of user nonamen7
Germany
1 review
5 helpful votes
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March 30th, 2017

Buyer ordered something from me. I delivered. Buyer was happy. Order was completed. Buyer cancelled the order and got the money back. Buyer has my work and his money. I have wasted time and no money. Great seller security fiverr!

Date of experience: March 30, 2017

Thumbnail of user rfrieden
Minnesota
2 reviews
0 helpful votes
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November 29th, 2023

Buyers who are dissatisfied with a seller can't get out of the contract unless the seller says so. It may not be working out between the seller and buyer, but the buyer may get stuck.

Date of experience: November 29, 2023

Thumbnail of user venb
Philippines
1 review
2 helpful votes
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June 28th, 2016

I was about to make a purchase with this guys who promised to put our website on first page of google in seven days, Travel Ventours is our website, but they replied totally different, It was my first time to message them and they replied with a total different website and is apologizing for the delay and will redo some of the links.

That made me decide to do further research first before moving forward, tahnks to website like sitejabber, it help me decide not to push thru with the purchase.

I am also in process of hiring a video explainer, I am wondering if I would experience the same thing, but I have a friend who already purchased a video explainer and it looks pretty good.

Date of experience: June 28, 2016

Thumbnail of user mci4
Utah
4 reviews
8 helpful votes
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June 2nd, 2016

I paid for 2 blog posts and only received one blog post. C'mon, it's simple math- 1 + 1 = 2 When I requested a revision, Uniquefav (the seller) stated that they delivered my order. They also claimed to have perfect grammar and spelling skills. However, the blog post did not make any sense as there were multiple errors. I assumed there was a mix-up and the seller would revise. Instead, the seller claimed they delivered my whole order. I gave the seller a chance to redeem themselves and I was polite about the situation even though I felt scammed. Keep in mind, Fiverr does not reimburse payment, they give credit only.

Date of experience: June 2, 2016

Thumbnail of user jenn7879
North Carolina
1 review
5 helpful votes
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March 9th, 2018

I just used the site for the first time to get a custom design for my business cards. I was not satisfied with the original design and the "package" said unlimited revisions. However, to reject the job for revisions it says $5. I messaged the designer and it was like pulling teeth to get a new design. You can go to a resolution center but the seller can reject your request. Then, Fiverr automatically closes the order and when going back and forth with customer service was pointless. The rep said "The order will not be canceled based on personal taste." IT IS A CUSTOM DESIGN! Is personal taste not the point of hiring a designer! Go to vistaprint!

Date of experience: March 9, 2018

Thumbnail of user vyasv
India
1 review
5 helpful votes
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June 16th, 2014

The support is horrible. Whatever money you earn by doing projects for others, these guys are swallowing. They have very irresponsible support, they don't respond to the queries. They cheat by holding the earnings by the freelancers. They release the earnings for sometime and after the guys accumulate good earnings, they will not release it. They keep it for themselves.

Date of experience: June 16, 2014

Thumbnail of user cathys48
South Africa
1 review
11 helpful votes
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May 6th, 2016

Yeah i would like to know why you handed my email out to every one and there aunty i had an exclusive mail box for this sign up with 12 hours i have received 45 email offering me free money make millions here?

You have obviously submitted my email to a spam/listprovider/crooks and thieves

I will make sure i let as many people konw as i can

Date of experience: May 6, 2016

Thumbnail of user omp11
California
1 review
2 helpful votes
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April 25th, 2016

I have given a order on fiverr to send traffic on my website Www.ewriticle.com. It has 2 days past but still I did not get any traffic to my website. The persons shown in its profile to send millions of visitors but zero results till now

Date of experience: April 25, 2016

Thumbnail of user philomenak1
Pennsylvania
1 review
1 helpful vote
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April 12th, 2017

I ordered a resume from booms a and sent two pretty complete resumes. It really just needed to be formatted and a cover letter which was originally listed in the price. She claimed my resume is"complex" and asks for $55 more dollars. The one resume had all my job info and the first was the exact same thing with one less job written by a professional years ago. I just wanted an update. So of course they put in your fivrr account and not your credit card. It's a scam to steal your money. She had no intention of doing the job. A high school student could have done it. I was just busy and wanted someone to do it for me. Now I am out money and I have to do it. Life lesson- avoid fivvr or is it scammer?

Date of experience: April 12, 2017

Thumbnail of user barbaraf7
Tennessee
8 reviews
10 helpful votes
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March 26th, 2013

Very mixed bags. Lots of fake stuff you can buy. You can buy fake followers for your Facebook site (they do not interact; the numbers just show up). I bought some tweets about my new blog and then, after the fact, found out that I bought tweets to a twitter site that did NOTHING but tweet about new blogs. This person could easily have bought the fake followers and then charged everyone else $5 to tweet to essentially non-existent people. WATCH this site. Be very careful.

Date of experience: March 26, 2013

Thumbnail of user peterc99
Australia
1 review
10 helpful votes
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August 18th, 2015

Sure. We tried it today. Not surprised at the add-ons and handling cost of $12 but furious that my "refund" is not a refund of what I paid and then cancelled the order. I don't ever want to use the service again and I want my credit card refund of $25. I don't want a credit. I want my money refunded. I think I make myself clear. A refund is not credit. A credit is not a refund. Boo Hiss to the owners of Fiverr!

Tip for consumers:
Yeah, don't. Find somewhere that doesn't take your money upfront and then doesn't refund it.

Date of experience: August 18, 2015

Thumbnail of user danm200
North Carolina
3 reviews
5 helpful votes
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October 15th, 2017

I chose a "seller" who according to her profile could do what I requested, heck she had a sample that was perfectly like what I wanted. I emailed her, she said she could do it just like the sample, but when she sent me back the finished product it looked nothing like what the sample looked like. I so I asked for a refund. Fiverr gave me a "store credit". I asked for a complete refund but I still have not heard back from Fiverr, nor have I received my refund - now I have to go through the hassle of contacting my credit card to nullify the transaction. I will call this fraud. Stay away from this site.

Date of experience: October 15, 2017

Thumbnail of user anikak2
India
1 review
1 helpful vote
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January 3rd, 2017

I m member of Fiverr community since 2012, recently one month ago a buyer name with "fay*******" has a ordered me with $80 for my services, i have completed his work and sent the work as per time duration, after complete all the procedure, payment also cleared in my wallet, and after one month the fraud buyer had dispute the amount from paypal which he has paid on fiverr from, and I lost my $64 from my wallet balance. I complained on fiverr about this issue i requested many times to get my money return, but they are not responding correctly. This means fiverr has not responsibly about sellers earned payment, so guys dont trust on this community they are also fraud, Fiverr is fraud community dont register on this site.

Date of experience: January 3, 2017

Thumbnail of user frankp51
Florida
1 review
5 helpful votes
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November 10th, 2015

We contracted with a FIVERR Seller AHSAN7777 to redesign our website. After taking our money he lied about delivery several times. He even claimed to have delivered the service giving our same website design as the delivery. Ridiculous. After approximately 2 weeks we contact FIVERR and filed a complaint. It took them 6 days to respond and then said there was nothing they could do to get our money back from this person because it took too long even though he took our money without delivering the service. AHSAN7777 remains on the FIVERR site, to scam others. Even after we provided document evidence from their own site of his statements- lies and theft of funds. They did absolutely nothing and even blamed us for the problem! Ridiculous, like we lied and stole our own funds. Beware!

Date of experience: November 10, 2015

Thumbnail of user taylord95
Idaho
3 reviews
33 helpful votes
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January 1st, 2020

I am absolutely disgusted by this company. I have been defrauded by this company. The support staff has refused to refund my order from a designer who refuses to provide the proper work I paid for. I I brought this case to support and they are aiding the seller in fraud and theft by refusing to refund me when I provided a clear case of failure to deliver the order.

Date of experience: January 1, 2020

Thumbnail of user riionv
Malta
1 review
9 helpful votes
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July 23rd, 2016

Hi, I bought a gig on fiverr to design a logo after going through the pain to find the right designer. After a bit of a hoo, ha, he got it right. I decided to let this guy design the next logo and ordered a more expensive gig with source files. This is where the wheels fell off. This guy dragged his feet and suddenly he couldn't design anything. It went past the deadline and I gave him an extension because he needed more time and he will get penalized if the order is not marked as complete. BIG MISTAKE. He is gone with the money and I have no design. Lost time and money. There was a big customer on my side that I lost because I couldn't present my goods.
Never give extensions when the gig is not completed on time. Fiverr's response is to talk to the designer. That didn't help at all because he already had the money and no pressure on him.

Date of experience: July 23, 2016

Thumbnail of user karenn29
Florida
1 review
3 helpful votes
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October 8th, 2015

I am very unhappy with Seller: mle_mi with Fiverr. I have requested a mutual cancellation and he continues to decline the request. He has not sent me any proof or product. He said he can not do what I want for $5 so he wants more money. He is a scam and I want my money back!

Date of experience: October 8, 2015

Thumbnail of user marsham30
Georgia
2 reviews
2 helpful votes
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July 20th, 2017

I hired a web developer through fiverr fiber and he never delivered a fully operational site. He locked up my site and domain under his credentials. I contacted PayPal for a full refund and they contacted fiverr who then contacted me and demanded that I close my dispute with PayPal and open it with them for me to get my issue resolved. $ 600.00 later and my biz is tanked

Date of experience: July 20, 2017

Thumbnail of user jerryb44
Virginia
1 review
2 helpful votes
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April 14th, 2014

I researched fiverr on Alexa and found it to be ranked number 67 in the US. That is a fantastic ranking so I bought services from four of fiverr's sellers. I produce about 300 leads per month on my own and fiverr produced N-O-T-H-I-N-G.

Date of experience: April 14, 2014

Thumbnail of user shafqatg
Pakistan
3 reviews
1 helpful vote
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September 29th, 2019

If you have any computer skill you can earn money from fiber.com easily just baked eggs and published to the fibre and customer will contact you on your profile and they will give you an order you will receive order and complete the order and earn money in in your local bank.if you are writing skill if you have any designing skill if you don't have any skill you can also earn money just copy paste the word you can earn money.

Date of experience: September 28, 2019

Thumbnail of user hugoo3
Portugal
1 review
5 helpful votes
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August 27th, 2015

First of all, after requesting a job, the professional didn't do things perfect, I reviewed the job with 4,5 stars and I was almost insulted for not giving 5 stars.
THen, it came the nightmare. I'm waiting for 45 days for the invoices in order to send them to the accountant (I'm already 1 month late) and first, the answer (at 6th Aug - 2 weeks after I got the job done) was that they will send me at 15th Aug... Today is 27th and their answer is "This request may take 4-5 weeks to process due to a high volume of requests."...
I don't recommend this service as it's the worst service I unfortunately had the misfortune to meet.

I give 1 star since it's impossible to give 0 stars!

Date of experience: August 27, 2015

Thumbnail of user hlw
Australia
1 review
5 helpful votes
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September 17th, 2017

Massive ripoff. Paid someone for a logo design and the product was so bad I could have drawn it with a pencil better. We complained to the seller and fiverr and are still trying to recover our money. The seller only agreed to a 50% refund at which point fiverr said we have to create a new order with the seller, and pay for that new order before they will cancel our original one. Still trying to get our money back.

Date of experience: September 17, 2017

Thumbnail of user howardz3
Georgia
1 review
0 helpful votes
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August 2nd, 2017

I contracted with IWRITERZ to write a 90 second explainer ad. Her profile said "USA". I wrote her exactly what I wanted and even referred her to another explainer ad video that I had completed a few weeks ago. I requested to see a sample of her work which she sent me.

She said understood what I was looking for. Her profile said 2 days. It took four days and looked like it was written by a 4th grader. I now assume that she was not from this country and a limit command of the English language.

Today she cancelled the order.

I have had other very good work done by two other sellers, one from Pakistan and the other from Venezuela.

Date of experience: August 2, 2017

Thumbnail of user thomasw41
Florida
1 review
3 helpful votes
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June 18th, 2014

Zero stars for this scam website (I had to put one but they shouldn't get any. I ordered a service for $5. They sent an email telling me to create an account and then login. That never worked. I couldn't log in. I sent a bunch of emails. They never replied. They don't have any customer service number. I now escalated the claim via paypal to dispute the claim.

Unbelievable. Stay far far away

Date of experience: June 18, 2014

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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