Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.
As a buyer I have had over 60 projects completed on fiverr and it is always a challenge.
The worst part of doing business on the site is trying to find and interract with customer support.
There are many 3rd world sellers that are trying to make a buck on a wing and a prayer and they don't have a clue about deadlines, quality or service.
I don't use fiverr much anymore. Too frustrating.
Date of experience: January 23, 2016
We paid 1.2K to an India company/provider for marketing service. They didn't do $#*! and marked as completed. I contacted fiverr, they told me talk to the seller. Seller sold his account to an other Indian company/person. Fiverr said they can't help with that. I was like WTF.
Date of experience: October 14, 2020
Tried 3 times working with their digital web designers. The first designer (Pakistani) after repeatedly texting what I wanted just couldn't understand, very frustrating. He mixed up the site work to a point I had to end the job. The second designer after repeatedly sending a detailed explanation to him came back to me with a completely different mixed up preview of everything I told him not to do.
The third designer had a nice display of work he had done so I hired him. He asked me for what I wanted and said ok we agreed on price he had all my log ins. I sent a detailed list of what was needed on the site. A week later he texts me do I still want the site. I was supposed to see the new site which he claimed I never hired him. All of these 3 were Pakistanis who do not understand & wasted my time. I requested my money back but they insisted on keeping it. Fivre cannot be trusted!
Date of experience: July 15, 2020
I consistently had issues with a seller on Fiverr and after reaching out to their customer support, I was told to work it out with the seller and come back to them if it didn't work out. Well, I tried working it out with the seller (which I had already tried multiple times) and they still refused to create what I requested or cancel my order. Afterwords, Fiverr still refused to refund my money.
For the record, I have worked with one seller and had a positive experience. This was my second attempt and there was no positive outcome at all in the experience. I understand that I chose a bad seller, but I didn't anticipate Fiverr not helping me at all. Really though, the seller constantly called me 'bro' and could not understand basic English. If the profile is perfect grammar, it's a con. These are the ones that paid someone else to write their profile.
Date of experience: February 19, 2018
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Date of experience: September 18, 2020
A seller I hired to improve website speed is far off to what we agreed on. I contacted fiverr who've told me that there's nothing they can do.
For anyone thinking about using this horrible website, rather use upwork. It's safer and you find actual profesionals.
A lot of scammers with fake reviews are active on fiverr. Just read through the reviews where oyu can see every 2nd reviewer has been scammed somehow.
Date of experience: April 11, 2021
I can't say enough to warn people to stay away from Fiverr. I used this business on 5 occasions and got nothing but SUBPAR horrible contractors who don't know what they're doing. They provided work that didn't meet the guidelines making me wait for them to fix their screwups. Also, the average wait time to get a response from Support is THREE DAYS. They advertise on their site it's 12-18 hours which is a lie. These people who are contractors hide out behind computer screens trying to sell themselves for something they are not. It's all a scam to the buyer. It's a great way for a loser who has no skills to try and make money behind a computer screen who normally wouldn't be able to get a job in the real world. I highly recommend staying clear of this company at all costs.
Date of experience: September 24, 2015
The offered service looked attractive, with 1k+ positive reviews and nearly 5* rating, and cheap! 35USD only. However, upon getting results I immediately realized that is bull$#*! copy-paste. How could it be? When I tried to complain to a seller he immediately canceled the order with full refund. Now I can't leave negative review to him because the order is cancelled. So here we are - this is how this scam works! Fake 5* reviews, cheap price. Job imitation. Zero risk. Perhaps, 1 of 10, or even 5 of 10 just don't want to waste a time to complain and simply keep money for a scammer. Fiverr itself seems to be happy with this model. When I tried to reach their support they answered that they understand my frustration but their policy does not allow to post reviews for canceling orders. Period.
Date of experience: October 21, 2021
#FO81B2EEE4282 The company is dishonest in many business practices. They do not post negative reviews and then allow sellers to make false claims.
My experience was in an order for a graphic design. There were many claims by the seller (Sony_GFX) about large companies who were their customers, like Amazon, AIRBnB, Shopify and they had 5 star reviews. Even their username suggests an association with the Sony corporation. What I received looked like it was thrown together with clipart and in my opinion was not the quality of the examples given. I was appalled and wrote an honest review. But the review isn't on the sellers page. There is no way to communicate with them to try and get a refund even though I never downloaded the product they delivered. They give only 3 days to communicate the project to an end and that isn't enough time in most all cases. In this case, the seller asked for changes to the design, but they didn't deliver anything that I felt would ever be acceptable from the quality of what was originally delivered. It was a bad experience and I got nothing for the money.
This is Fiverr in a nutshell. There is NO GUARANTEE of satisfaction. Sellers MISLEAD with false advertising. As long as they deliver something, there is no recourse to complain after 3 short days. Once that is complete, it's FU.
Tip for consumers:
Read everything carefully if you just can't stay away. Be aware that you don't have the option to stop the process at any time. Once they get your money, it doesn't matter what they deliver, it's gone. Don't believe anything you see. There are many dishonest people doing business there. Don't believe reviews. You may not see all that's going on.
Products used:
None. Ordered graphics which were very poor. I lost my money. Was delivered nothing usable.
Date of experience: February 22, 2023
I have a business, That reason my need a logo. I did hire a freelancer he is "Monoranjon Ray" he is great Logo designer, his communication and Design Skills is very high. I highly recommended, if your need Brand logo design, You can hire him.
Thank You.
Date of experience: May 5, 2019
On March 3,2017, a graphic designer (seller) on Fiverr.com sold me a $30 job for $100. Their gig page was misleading. They presented one style and gave me something else. In my opinion, the seller deliberately bollixed the job. There have been a total of 158 customer complaints and 13 negative reviews filed with the Better Business Bureau against Fiverr, Inc. In fact, the BBB has given Fiverr, Inc. a (F) for an overview rating. I feel this reflects badly on the State of New York, the Federal Trade Commission should immediately pull Fiverrs business license.
Date of experience: May 21, 2017
This web site is offal!
Seller did horroble job. He did something on my website that I did not approve and even did not finish job left it in the middle.
When I ask to change it back he insulted me and treat me as garbage.
When I contacted Fever they did nothing about and
Send me warning instead.
Date of experience: October 14, 2021
I ordered a logo and was told if I ordered the Pro Package that I would get the following: unlimited revisions, 3 different versions of the logo, vector file, logo transparency, 3D mockup, media kit, business cards and stationary temples, source file, high resolution and free commercial license. Well after being late on the delivery I finally got a logo that I wasn't happy with, a png file download and a source file. I asked for a revision and asked where the rest of the items that I had paid for about 4 times and never received a response. Can not get any live customer service, just FAQ page. Can not seem to get my money back. I even tried another fiverr seller and was told that they could/would be able to deliver what I wanted but when I tried to order they changed the price by triple the original price. I would not recommend fiverr.com to anyone!
Date of experience: May 23, 2016
It really started out as a great idea, and everything was only $5
Time went by, $5 became $30, then $100, then $200
The new site should be called Hunderrr! I better go buy the domain!
Hunderrr.com and Thouserrr.com coming soon
PS. Fiverr is just full of autobot scams, copy and paste work, and hacks looking to make a fiverr.
Date of experience: July 17, 2018
They removed my gig without any comments, just because I wrote in my description that I have good reputation on other freelance service. It wasn't even a URL, just a name of that service. And they write it's not possible to recover my descriptions and FAQ. I spent 3 hours creating that gig and Fiver simply stole my time. It was so user-friendly! I'm speechless.
Date of experience: December 2, 2016
The management is biased. I had been a 5 star seller till I had an issue with a person of a certain race they prefer. They sided with the con man (buyer) because it was one of their own kind and for FIVERR buyers are more important. The more I complained they downgraded me after 5 years of selling on their platform.
Just a BAD SERVICE for honest sellers. They have become bullies and they want buyers because thats how they get money in their bank. Sellers are at their mercy. Now they even downgrade your response time etc with some STUPID algorithms their backend developers are touting. I hope their demise happens soon and some new platform that respects the sellers start up immediately.
Date of experience: September 30, 2017
Strongly advise you to stay away from Fiverr it is a complete scam. I ordered a logo design and stationaries for 80$ and 3 days after I received a 3D mockup my order was marked "complete"?! So you have 3 days to reply or they just consider its all good? And this falls under their "constitution" written somewhere in the terms of services that nobody reads nowadays! So after the order is marked complete you can't do anything!
I have received no material I can use and the customer service does not guide or help in anything.
You have no possibilities to talk to the seller.
This is not a legal practice and I recommend you to use another website.
Date of experience: September 3, 2016
The designers are actually quite good but the site is glitchy. Customer service takes DAYS to respond and if you have an issue... you wind up going to several differnt people in customer service and nothing gets fixed. TOTAL train wreck and waste of time. Spend more money Go somewhere else. I feel bad for the talented desigers.
Date of experience: June 20, 2018
Dear all,
I refused to cancel the order after I have started working on it. The reason for the client was that he needs no more the project after ordering it.
Unfortunately, the consumer support cancels it.
The customer support response was:
"Your order was reviewed and the buyer had asked to cancel it since they didn't need the service anymore, being as the order wasn't delivered, we proceeded to cancel it. "
"We reviewed the order and being as there was no delivery and the buyer didn't need the order anymore, we can go ahead and cancel it."
I did not find anywhere this rule in their policies, so be aware that you could start working on a project and just before completing it, the client can change his mind and cancel it.
Best regards.
Date of experience: February 20, 2017
I created a gig on this site. They blacklisted me without notification. After that, they sent me an e-mail about not delivering an assignment on time. How was I suppose to complete the assignment if my account was deactivated?
Date of experience: July 4, 2014
Asked for transcription service that turned out to be useless. When reaching out to fiverr, customer service just said that I wasn't allowed to get any refund or assistance because of personal preference.
Date of experience: March 8, 2018
I've dealt a lot with outsourcing graphics work to people all over the world. I myself am a graphics person but find it easier to outsource some work. Used fiverr once and wouldn't use again. After posting a very clear brief I got spammed by idiots who clearly hadn't read the brief. The person I did put the job to (not for $5 but $35 to hopefully get some quality) then fed me lines of rubbish and failed to deliver the work. This is currently in dispute but the reality is if you want dodgy Asian talent who may or may not deliver (let's not even talk about quality) outsource your work elsewhere.
Date of experience: July 18, 2017
Hello friends, I know there have many gigs on Fiverr. But I have found the best facebook marketing expert on Fiverr. Who boost my sales within 60 days. I love his service (www.fiverr.com/samdotdesign)
Date of experience: August 31, 2020
Honestly this is the absolute worst service I've ever ever used.
Absolute amateurs and support offers token solutions!
I would have preferred to have spent my $100 bucks on a few drinks than on this sham of a company.
I came up with the design my self and I couldn't even get my seller to align letters in a straight line...
Logo was disproportionate to text. My 8 yr old could do better!
Wasn't expecting miracles but when your logo is just an "L with a full stop after it@ you gotta ask yourselves wtf are these people doing.
Couldn't even get my guy to long up the full stop with my L...
As for colours I had to keep reminding I'm of my colours...
Useless useless useless - he asked for a second chance I'm still waiting...
Off to my designers
Not bothering to try and get my money back but hopefully it will prevent some other s much from wasting theirs!
Date of experience: October 24, 2016
I paid over $3k for my project and have no project to account for. Fiverr will not even respond to my requests for help. They keep saying my case is "resolved" but I am out a lot of money and have nothing to show for it. I am disgusted. Do not use them, trust me.
Date of experience: January 6, 2022
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.