Fiverr has a rating of 1.3 stars from 1,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
As a buyer, my most concerning factor prior to making any commissioned purchase would be to ensure all my requirements are satisfied. Sellers are easily frustrated with just couple of assuring questions.
Date of experience: April 10, 2022
I spent $45 to get an upgraded service. The seller sent me a gorgeous picture of my new custom business cards. 1 month later the actual cards show up and the are complete junk. I could have made better cards on my home computer. It is almost impossible to get any help from customer service. In the end neither fiverr or the seller would refund my money. Complete scam!
Date of experience: May 28, 2014
Profiles are fake. Reviews are fake. Profile photos are fake (lots of white American girls doing graphics work in Pakistan these days). Is it a pretty American girl who speaks fluent English? NO! Thats an Indian dude who will be selling you something he stole off the internet. Dozens of scams They dont even read what you ordered or care. Its a Third World bait and switch scam. To them, you are an American sucker fresh meat. Easy money.
Date of experience: March 4, 2018
I've use Fiverr many many many times and I see their is a problem. If you do get a poor job back the vendors at fiverr, they will beg you not to give them a bad rating. So I leave a good rating because for what I paid how can I not. Wish Fiverr would put a stop to their vendor base begging for 5 star reviews which makes us feel awkward. I also have had many very good projects completed with fiverr vendors. I give it over all a thumbs up.
Date of experience: August 31, 2015
I ordered a logo paid $60 and was sent back some clip art so there would not cancel order nor did I ever receive a logo that was usable. The seller also became angry and insulting to me when I made suggestions or ask her to revise the logo. Customer service was prompt But ultimately not helpful. One purchase never again.
Date of experience: June 2, 2016
I have used this site once to have my resume written and even they could not get the copy and paste function right... I ended up being a sales representative who works in a hospital explaining marine biological concepts and attended university in the USA! Never have done any of those things!
Date of experience: March 27, 2017
So far I have enjoyed ordering and selling on Fiverr. I avoid scams easily by reading all of the gig description and contact the seller before buying so we are both clear on what they can do and my expectations. Completed satisfied almost every time!
Date of experience: October 1, 2013
He went above and beyond in building my website. This was my first time using this type of service and he walked me through the entire process and even made HOW TO video tutorials for me when I needed additional help. He had a lot of patience and was very responsive.
Date of experience: July 26, 2022
After payment and giving the brief, he agreed to a 6pm delivery. Then he went completely unresponsive. After deadline has passed, he finally replied 'wip. Within a few hours'. Even though I was supposed to get 2 revisions, he sent nothing - no sketches, no drafts. I finally cancelled the order 8 hours later because he simply didn't submit anything.
See screen grabs attached as evidence. And the crap excuse he gave.
Tip for consumers:
https://www.fiverr.com/hiraarshad
Date of experience: December 12, 2016
I have been using Fiverr for more than a year, spent thousand of dollars to get services from different sellers. So far, of course I have met a few lame sellers delivering below average quality and still able to argue they did the job. Some I managed to get my refund, some didn't.
Nevertheless, there are plenty of sellers whom I repeatedly purchased service from them and they never fail me. So I'll say it's more satisfaction than disappointment, and I will continue to use it.
Date of experience: February 20, 2019
Disappointed to find many mistakes in my logo, After many revisions, it kept getting worse... They rush to get the job done but no real thought goes into the design or image of the company... they don't give refunds instead they hold your money so you can get someone else to do the work... when I did, it was the same all over again... I spent over a month to get a decent logo and this company did not deliver... will never use this company again
Date of experience: February 12, 2017
I have used dozens of people on Fiverr, whether it was a video intro, a singer, song mastering, a logo, editing a blog, or a photoshop pic fix and the one time I had an issue I was refunded thanks to Fiverr because they track the progress and if it goes past the expected delivery date, they handle getting your funds back.
You cannot go wrong!
Date of experience: February 11, 2016
I placed 3 orders with 3 different logo designers and Fiverr has yet to deliver revisions as promised. Fiverr has a trick where they close your order if you're not paying attention, even if you are actively communicating with the "designers". None of the orders I have placed provided the files they promised. I am contacting Fiverr support and they respond telling me that it is their policy to close orders automatically and there is nothing they can do. I lost all my money and got nothing in return. This is a scam!
Date of experience: November 25, 2017
The fiverr platform is geared against the buyer from the start. Buyers are forced to take what is given and go away. Dont bother trying to get changes done and too bad if you wait 3 days and dont respond, as the job will automatically be closed and the coder will ignore you. Don't waste your time on money on this big pile of $#*!. Use upwork instead.
Date of experience: November 19, 2016
The reviews are rigged, and the seller I dealt with was a foreigner posing as an american, and did terrible work, I even caught them stealing other work from google. Terrible. To top things off, Fiverr makes it very difficult and time consuming to get your money back.
Date of experience: December 11, 2015
Paid separate sellers to create logos for a new business. The first one delivered nice looking logos. Only, they were ripped off a popular aquarium on the other side of the state! Another seller was 4 days late, delivered completely unusable logos that didn't follow the prompt whatsoever!
Date of experience: June 29, 2017
I hired Fiverr social media and experts. They essentially hacked into my business accounts including email, store, social media, etc and took over. No longer have the business that I created. I'm out the money. I'm out the time. No safety net on Fiverr. Most FIFA involve tech, buyer beware. You could lose everything and they will do nothing about it.
Date of experience: October 27, 2023
Fiverr already takes 20% of seller's profit because they run escrow (which is good because it protects both buyers and sellers), but Fiverr literally don't care about the sellers. Buyers can come up with any excuse to reject your order or ask for a revision probably after using whatever you delivered to the buyer in the gig. When you go to Fiverr Support to complain, they just tell you to try to resolve it with the buyer. If the buyer was good and willing to resolve an issue he created out of nowhere would you be in Fiverr's email sending them a complaint?
If you decide to cancel the gig because the buyer is a terrible person, Fiverr just automatically reduces your Order Completion rate - this is not fair on the freelancer.
Date of experience: February 13, 2018
I just had to file a dispute as a buyer with PayPal because Fiverr closed my account and took my money! Fiverr is able to get away with these types of illegal business practices because they are located in Israel and not the United States?
I honestly believe they continue these horrible practices because they are not subject to US business laws. Nothing is going to happen until there is International pressure on Fiverr. I will hold my breath on that one.
They just received a $30 million dollars in funding (see this wiki link: https://en.wikipedia.org/wiki/Fiverr.
Tip for consumers:
If you are a buyer and they steal your money immediately file a PayPal dispute. I can't guarantee you'll get your money but maybe after enough people do this PayPal will take notice and hopefully take action.
Date of experience: July 21, 2015
This site is a rip off. Very hard to explain what you are really looking of and then they tell you that you have to pay 5.00 extra per revision. They charge you for everything and the end result is still no good. Don't waste your money and look for a local graphic designer that you can actually speak in person or over the phone.
Date of experience: April 6, 2018
Fiverr supports unscrupulous Sellers. On 4 separate occasions I have asked a Seller to relinquish my username and password to website (that seller created) that I explained to him that I would manage. In addition, the seller promised 9 revisions and only allowed me one revision. Fiverr Customer Support does not intervene leaving you with no recourse.
Date of experience: June 13, 2017
Warning, DO NOT use. Even if you get lucky and find a good seller, should anything go wrong, Fiverr will will not refund your money. They offer a credit for future services, minus a percentage they steal from you. Fortunately I used Paypal and am filing a dispute, which Fiverr will most definitely lose. It's still a waste of your valuable time. I got 100% of my money back thanks to Paypal.
Tip for consumers:
Don't!
Date of experience: July 24, 2017
Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.
Tip for consumers:
Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.
Products used:
Book
Date of experience: January 30, 2022
I'm trying to get an e-commerce site built. After my time on fiverr I'm still trying to get it built. To start, the freelancer claimed they were fluent in English and they're profile was in good English, but when I talked to them they were very hard to understand. Terrible grammar. I probably should have pulled the job at that point, but I continued anyway. I gave excellent instructions, but they never produced anything. There was lots of back and forth, but no progress was ever made. And he kept calling me sir even though I said repeatedly that I am a woman.
Eventually I got sick of it and got my money refunded through my credit card company. I will never use fiverr again. How are you supposed to trust that your project will get done if the sellers don't even tell the truth about what language they speak?!
Date of experience: January 4, 2017
A lot of the sellers are scammers. They advertise work for $6 then ask you for over $500 in when you contact them. One seller did a pitiful logo that was clearly unacceptable. I was refunded but once I lost my password Fiverr, is now making it difficult for me to access that account. The customer service is awful and they allow scammers. Most of the sellers are showing work that isn't there's and changing prices.
Date of experience: June 25, 2020
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.