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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.

  • Service
    261
  • Value
    251
  • Shipping
    162
  • Returns
    190
  • Quality
    237

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

Date of experience: 10/28/24
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Reviews (1,127)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user kelvinb87
Singapore
1 review
0 helpful votes
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April 10th, 2022

As a buyer, my most concerning factor prior to making any commissioned purchase would be to ensure all my requirements are satisfied. Sellers are easily frustrated with just couple of assuring questions.

Service
Value

Date of experience: April 10, 2022

Thumbnail of user josephl37
New York
2 reviews
5 helpful votes
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May 28th, 2014

I spent $45 to get an upgraded service. The seller sent me a gorgeous picture of my new custom business cards. 1 month later the actual cards show up and the are complete junk. I could have made better cards on my home computer. It is almost impossible to get any help from customer service. In the end neither fiverr or the seller would refund my money. Complete scam!

Date of experience: May 28, 2014

Thumbnail of user haroldp37
Florida
2 reviews
10 helpful votes
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March 4th, 2018

Profiles are fake. Reviews are fake. Profile photos are fake (lots of white American girls doing graphics work in Pakistan these days). Is it a pretty American girl who speaks fluent English? NO! Thats an Indian dude who will be selling you something he stole off the internet. Dozens of scams They dont even read what you ordered or care. Its a Third World bait and switch scam. To them, you are an American sucker fresh meat. Easy money.

Date of experience: March 4, 2018

Thumbnail of user greggs11
Texas
1 review
4 helpful votes
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August 31st, 2015

I've use Fiverr many many many times and I see their is a problem. If you do get a poor job back the vendors at fiverr, they will beg you not to give them a bad rating. So I leave a good rating because for what I paid how can I not. Wish Fiverr would put a stop to their vendor base begging for 5 star reviews which makes us feel awkward. I also have had many very good projects completed with fiverr vendors. I give it over all a thumbs up.

Date of experience: August 31, 2015

Thumbnail of user cindyh64
California
1 review
3 helpful votes
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June 2nd, 2016

I ordered a logo paid $60 and was sent back some clip art so there would not cancel order nor did I ever receive a logo that was usable. The seller also became angry and insulting to me when I made suggestions or ask her to revise the logo. Customer service was prompt But ultimately not helpful. One purchase never again.

Date of experience: June 2, 2016

Thumbnail of user tulah
Australia
1 review
5 helpful votes
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March 27th, 2017

I have used this site once to have my resume written and even they could not get the copy and paste function right... I ended up being a sales representative who works in a hospital explaining marine biological concepts and attended university in the USA! Never have done any of those things!

Date of experience: March 27, 2017

Thumbnail of user korys7
Michigan
1 review
2 helpful votes
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October 1st, 2013

So far I have enjoyed ordering and selling on Fiverr. I avoid scams easily by reading all of the gig description and contact the seller before buying so we are both clear on what they can do and my expectations. Completed satisfied almost every time!

Date of experience: October 1, 2013

Thumbnail of user alexp1199
Bangladesh
1 review
2 helpful votes
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July 27th, 2022

He went above and beyond in building my website. This was my first time using this type of service and he walked me through the entire process and even made HOW TO video tutorials for me when I needed additional help. He had a lot of patience and was very responsive.

Date of experience: July 26, 2022

Thumbnail of user evelyns43
1 review
3 helpful votes
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December 12th, 2016

After payment and giving the brief, he agreed to a 6pm delivery. Then he went completely unresponsive. After deadline has passed, he finally replied 'wip. Within a few hours'. Even though I was supposed to get 2 revisions, he sent nothing - no sketches, no drafts. I finally cancelled the order 8 hours later because he simply didn't submit anything.

See screen grabs attached as evidence. And the crap excuse he gave.

Tip for consumers:
https://www.fiverr.com/hiraarshad

Service
Value
Shipping
Returns
Quality

Date of experience: December 12, 2016

Thumbnail of user jakec80
Malaysia
2 reviews
9 helpful votes
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February 21st, 2019

I have been using Fiverr for more than a year, spent thousand of dollars to get services from different sellers. So far, of course I have met a few lame sellers delivering below average quality and still able to argue they did the job. Some I managed to get my refund, some didn't.

Nevertheless, there are plenty of sellers whom I repeatedly purchased service from them and they never fail me. So I'll say it's more satisfaction than disappointment, and I will continue to use it.

Date of experience: February 20, 2019

Thumbnail of user alfredom31
Florida
1 review
4 helpful votes
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February 12th, 2017

Disappointed to find many mistakes in my logo, After many revisions, it kept getting worse... They rush to get the job done but no real thought goes into the design or image of the company... they don't give refunds instead they hold your money so you can get someone else to do the work... when I did, it was the same all over again... I spent over a month to get a decent logo and this company did not deliver... will never use this company again

Date of experience: February 12, 2017

Thumbnail of user robl41
New York
10 reviews
33 helpful votes
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February 11th, 2016

I have used dozens of people on Fiverr, whether it was a video intro, a singer, song mastering, a logo, editing a blog, or a photoshop pic fix and the one time I had an issue I was refunded thanks to Fiverr because they track the progress and if it goes past the expected delivery date, they handle getting your funds back.

You cannot go wrong!

Date of experience: February 11, 2016

Thumbnail of user jerrya39
Florida
1 review
6 helpful votes
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November 25th, 2017

I placed 3 orders with 3 different logo designers and Fiverr has yet to deliver revisions as promised. Fiverr has a trick where they close your order if you're not paying attention, even if you are actively communicating with the "designers". None of the orders I have placed provided the files they promised. I am contacting Fiverr support and they respond telling me that it is their policy to close orders automatically and there is nothing they can do. I lost all my money and got nothing in return. This is a scam!

Date of experience: November 25, 2017

Thumbnail of user alexo32
Australia
1 review
7 helpful votes
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November 19th, 2016

The fiverr platform is geared against the buyer from the start. Buyers are forced to take what is given and go away. Dont bother trying to get changes done and too bad if you wait 3 days and dont respond, as the job will automatically be closed and the coder will ignore you. Don't waste your time on money on this big pile of $#*!. Use upwork instead.

Date of experience: November 19, 2016

Thumbnail of user sh10087
Minnesota
1 review
6 helpful votes
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December 11th, 2015

The reviews are rigged, and the seller I dealt with was a foreigner posing as an american, and did terrible work, I even caught them stealing other work from google. Terrible. To top things off, Fiverr makes it very difficult and time consuming to get your money back.

Date of experience: December 11, 2015

Thumbnail of user bens183
California
1 review
3 helpful votes
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June 29th, 2017

Paid separate sellers to create logos for a new business. The first one delivered nice looking logos. Only, they were ripped off a popular aquarium on the other side of the state! Another seller was 4 days late, delivered completely unusable logos that didn't follow the prompt whatsoever!

Date of experience: June 29, 2017

Thumbnail of user stephanieo264
Utah
2 reviews
2 helpful votes
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October 27th, 2023

I hired Fiverr social media and experts. They essentially hacked into my business accounts including email, store, social media, etc and took over. No longer have the business that I created. I'm out the money. I'm out the time. No safety net on Fiverr. Most FIFA involve tech, buyer beware. You could lose everything and they will do nothing about it.

Service
Value
Shipping
Returns
Quality

Date of experience: October 27, 2023

Thumbnail of user ogunleyeb
Nigeria
3 reviews
8 helpful votes
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February 13th, 2018

Fiverr already takes 20% of seller's profit because they run escrow (which is good because it protects both buyers and sellers), but Fiverr literally don't care about the sellers. Buyers can come up with any excuse to reject your order or ask for a revision probably after using whatever you delivered to the buyer in the gig. When you go to Fiverr Support to complain, they just tell you to try to resolve it with the buyer. If the buyer was good and willing to resolve an issue he created out of nowhere would you be in Fiverr's email sending them a complaint?

If you decide to cancel the gig because the buyer is a terrible person, Fiverr just automatically reduces your Order Completion rate - this is not fair on the freelancer.

Date of experience: February 13, 2018

Thumbnail of user anthonyg44
Missouri
1 review
7 helpful votes
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July 21st, 2015

I just had to file a dispute as a buyer with PayPal because Fiverr closed my account and took my money! Fiverr is able to get away with these types of illegal business practices because they are located in Israel and not the United States?

I honestly believe they continue these horrible practices because they are not subject to US business laws. Nothing is going to happen until there is International pressure on Fiverr. I will hold my breath on that one.

They just received a $30 million dollars in funding (see this wiki link: https://en.wikipedia.org/wiki/Fiverr.

Tip for consumers:
If you are a buyer and they steal your money immediately file a PayPal dispute. I can't guarantee you'll get your money but maybe after enough people do this PayPal will take notice and hopefully take action.

Service
Value
Quality

Date of experience: July 21, 2015

Thumbnail of user katalinac
Texas
1 review
2 helpful votes
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April 6th, 2018

This site is a rip off. Very hard to explain what you are really looking of and then they tell you that you have to pay 5.00 extra per revision. They charge you for everything and the end result is still no good. Don't waste your money and look for a local graphic designer that you can actually speak in person or over the phone.

Date of experience: April 6, 2018

Thumbnail of user carlynr1
Illinois
1 review
2 helpful votes
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June 13th, 2017

Fiverr supports unscrupulous Sellers. On 4 separate occasions I have asked a Seller to relinquish my username and password to website (that seller created) that I explained to him that I would manage. In addition, the seller promised 9 revisions and only allowed me one revision. Fiverr Customer Support does not intervene leaving you with no recourse.

Date of experience: June 13, 2017

Thumbnail of user peterj150
Florida
3 reviews
5 helpful votes
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July 24th, 2017

Warning, DO NOT use. Even if you get lucky and find a good seller, should anything go wrong, Fiverr will will not refund your money. They offer a credit for future services, minus a percentage they steal from you. Fortunately I used Paypal and am filing a dispute, which Fiverr will most definitely lose. It's still a waste of your valuable time. I got 100% of my money back thanks to Paypal.

Tip for consumers:
Don't!

Service
Value
Returns

Date of experience: July 24, 2017

Thumbnail of user melvenaw
Australia
1 review
0 helpful votes
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January 30th, 2022

Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.

Tip for consumers:
Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.

Products used:
Book

Service

Date of experience: January 30, 2022

Thumbnail of user marthas65
Arizona
1 review
2 helpful votes
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January 4th, 2017

I'm trying to get an e-commerce site built. After my time on fiverr I'm still trying to get it built. To start, the freelancer claimed they were fluent in English and they're profile was in good English, but when I talked to them they were very hard to understand. Terrible grammar. I probably should have pulled the job at that point, but I continued anyway. I gave excellent instructions, but they never produced anything. There was lots of back and forth, but no progress was ever made. And he kept calling me sir even though I said repeatedly that I am a woman.

Eventually I got sick of it and got my money refunded through my credit card company. I will never use fiverr again. How are you supposed to trust that your project will get done if the sellers don't even tell the truth about what language they speak?!

Date of experience: January 4, 2017

Thumbnail of user vn29
Canada
1 review
15 helpful votes
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June 25th, 2020

A lot of the sellers are scammers. They advertise work for $6 then ask you for over $500 in when you contact them. One seller did a pitiful logo that was clearly unacceptable. I was refunded but once I lost my password Fiverr, is now making it difficult for me to access that account. The customer service is awful and they allow scammers. Most of the sellers are showing work that isn't there's and changing prices.

Date of experience: June 25, 2020

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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