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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user peterc99
Australia
1 review
10 helpful votes
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August 18th, 2015

Sure. We tried it today. Not surprised at the add-ons and handling cost of $12 but furious that my "refund" is not a refund of what I paid and then cancelled the order. I don't ever want to use the service again and I want my credit card refund of $25. I don't want a credit. I want my money refunded. I think I make myself clear. A refund is not credit. A credit is not a refund. Boo Hiss to the owners of Fiverr!

Tip for consumers:
Yeah, don't. Find somewhere that doesn't take your money upfront and then doesn't refund it.

Thumbnail of user anikak2
India
1 review
1 helpful vote
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January 3rd, 2017

I m member of Fiverr community since 2012, recently one month ago a buyer name with "fay*******" has a ordered me with $80 for my services, i have completed his work and sent the work as per time duration, after complete all the procedure, payment also cleared in my wallet, and after one month the fraud buyer had dispute the amount from paypal which he has paid on fiverr from, and I lost my $64 from my wallet balance. I complained on fiverr about this issue i requested many times to get my money return, but they are not responding correctly. This means fiverr has not responsibly about sellers earned payment, so guys dont trust on this community they are also fraud, Fiverr is fraud community dont register on this site.

Thumbnail of user frankp51
Florida
1 review
5 helpful votes
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November 10th, 2015

We contracted with a FIVERR Seller AHSAN7777 to redesign our website. After taking our money he lied about delivery several times. He even claimed to have delivered the service giving our same website design as the delivery. Ridiculous. After approximately 2 weeks we contact FIVERR and filed a complaint. It took them 6 days to respond and then said there was nothing they could do to get our money back from this person because it took too long even though he took our money without delivering the service. AHSAN7777 remains on the FIVERR site, to scam others. Even after we provided document evidence from their own site of his statements- lies and theft of funds. They did absolutely nothing and even blamed us for the problem! Ridiculous, like we lied and stole our own funds. Beware!

Thumbnail of user danm200
North Carolina
3 reviews
5 helpful votes
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October 15th, 2017

I chose a "seller" who according to her profile could do what I requested, heck she had a sample that was perfectly like what I wanted. I emailed her, she said she could do it just like the sample, but when she sent me back the finished product it looked nothing like what the sample looked like. I so I asked for a refund. Fiverr gave me a "store credit". I asked for a complete refund but I still have not heard back from Fiverr, nor have I received my refund - now I have to go through the hassle of contacting my credit card to nullify the transaction. I will call this fraud. Stay away from this site.

Thumbnail of user taylord95
Idaho
3 reviews
33 helpful votes
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January 1st, 2020

I am absolutely disgusted by this company. I have been defrauded by this company. The support staff has refused to refund my order from a designer who refuses to provide the proper work I paid for. I I brought this case to support and they are aiding the seller in fraud and theft by refusing to refund me when I provided a clear case of failure to deliver the order.

Thumbnail of user riionv
Malta
1 review
9 helpful votes
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July 23rd, 2016

Hi, I bought a gig on fiverr to design a logo after going through the pain to find the right designer. After a bit of a hoo, ha, he got it right. I decided to let this guy design the next logo and ordered a more expensive gig with source files. This is where the wheels fell off. This guy dragged his feet and suddenly he couldn't design anything. It went past the deadline and I gave him an extension because he needed more time and he will get penalized if the order is not marked as complete. BIG MISTAKE. He is gone with the money and I have no design. Lost time and money. There was a big customer on my side that I lost because I couldn't present my goods.
Never give extensions when the gig is not completed on time. Fiverr's response is to talk to the designer. That didn't help at all because he already had the money and no pressure on him.

Thumbnail of user apps4youuu
Belgium
3 reviews
1 helpful vote
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October 5th, 2023

For buyers be carefull...There are alot of sellers where you order that try to steal you app or website. When you report them there is no refund and fiverr support block you account. So the refund is a big lie. This are criminals they block honest buyers and protect scammers.

Thumbnail of user karenn29
Florida
1 review
3 helpful votes
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October 8th, 2015

I am very unhappy with Seller: mle_mi with Fiverr. I have requested a mutual cancellation and he continues to decline the request. He has not sent me any proof or product. He said he can not do what I want for $5 so he wants more money. He is a scam and I want my money back!

Thumbnail of user marsham30
Georgia
2 reviews
2 helpful votes
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July 20th, 2017

I hired a web developer through fiverr fiber and he never delivered a fully operational site. He locked up my site and domain under his credentials. I contacted PayPal for a full refund and they contacted fiverr who then contacted me and demanded that I close my dispute with PayPal and open it with them for me to get my issue resolved. $ 600.00 later and my biz is tanked

Thumbnail of user shafqatg
Pakistan
3 reviews
1 helpful vote
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September 29th, 2019

If you have any computer skill you can earn money from fiber.com easily just baked eggs and published to the fibre and customer will contact you on your profile and they will give you an order you will receive order and complete the order and earn money in in your local bank.if you are writing skill if you have any designing skill if you don't have any skill you can also earn money just copy paste the word you can earn money.

Thumbnail of user hugoo3
Portugal
1 review
5 helpful votes
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August 27th, 2015

First of all, after requesting a job, the professional didn't do things perfect, I reviewed the job with 4,5 stars and I was almost insulted for not giving 5 stars.
THen, it came the nightmare. I'm waiting for 45 days for the invoices in order to send them to the accountant (I'm already 1 month late) and first, the answer (at 6th Aug - 2 weeks after I got the job done) was that they will send me at 15th Aug... Today is 27th and their answer is "This request may take 4-5 weeks to process due to a high volume of requests."...
I don't recommend this service as it's the worst service I unfortunately had the misfortune to meet.

I give 1 star since it's impossible to give 0 stars!

Thumbnail of user jerryb44
Virginia
1 review
2 helpful votes
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April 14th, 2014

I researched fiverr on Alexa and found it to be ranked number 67 in the US. That is a fantastic ranking so I bought services from four of fiverr's sellers. I produce about 300 leads per month on my own and fiverr produced N-O-T-H-I-N-G.

Thumbnail of user hlw
Australia
1 review
5 helpful votes
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September 17th, 2017

Massive ripoff. Paid someone for a logo design and the product was so bad I could have drawn it with a pencil better. We complained to the seller and fiverr and are still trying to recover our money. The seller only agreed to a 50% refund at which point fiverr said we have to create a new order with the seller, and pay for that new order before they will cancel our original one. Still trying to get our money back.

Thumbnail of user mistyg4
California
1 review
3 helpful votes
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January 23rd, 2016

As a buyer I have had over 60 projects completed on fiverr and it is always a challenge.
The worst part of doing business on the site is trying to find and interract with customer support.
There are many 3rd world sellers that are trying to make a buck on a wing and a prayer and they don't have a clue about deadlines, quality or service.
I don't use fiverr much anymore. Too frustrating.

Thumbnail of user davidm3809
Florida
1 review
2 helpful votes
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July 15th, 2020

Tried 3 times working with their digital web designers. The first designer (Pakistani) after repeatedly texting what I wanted just couldn't understand, very frustrating. He mixed up the site work to a point I had to end the job. The second designer after repeatedly sending a detailed explanation to him came back to me with a completely different mixed up preview of everything I told him not to do.
The third designer had a nice display of work he had done so I hired him. He asked me for what I wanted and said ok we agreed on price he had all my log ins. I sent a detailed list of what was needed on the site. A week later he texts me do I still want the site. I was supposed to see the new site which he claimed I never hired him. All of these 3 were Pakistanis who do not understand & wasted my time. I requested my money back but they insisted on keeping it. Fivre cannot be trusted!

Thumbnail of user thomasw41
Florida
1 review
3 helpful votes
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June 18th, 2014

Zero stars for this scam website (I had to put one but they shouldn't get any. I ordered a service for $5. They sent an email telling me to create an account and then login. That never worked. I couldn't log in. I sent a bunch of emails. They never replied. They don't have any customer service number. I now escalated the claim via paypal to dispute the claim.

Unbelievable. Stay far far away

Thumbnail of user howardz3
Georgia
1 review
0 helpful votes
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August 2nd, 2017

I contracted with IWRITERZ to write a 90 second explainer ad. Her profile said "USA". I wrote her exactly what I wanted and even referred her to another explainer ad video that I had completed a few weeks ago. I requested to see a sample of her work which she sent me.

She said understood what I was looking for. Her profile said 2 days. It took four days and looked like it was written by a 4th grader. I now assume that she was not from this country and a limit command of the English language.

Today she cancelled the order.

I have had other very good work done by two other sellers, one from Pakistan and the other from Venezuela.

Thumbnail of user maidisont
Oregon
1 review
1 helpful vote
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October 14th, 2020

We paid 1.2K to an India company/provider for marketing service. They didn't do $#*! and marked as completed. I contacted fiverr, they told me talk to the seller. Seller sold his account to an other Indian company/person. Fiverr said they can't help with that. I was like WTF.

Thumbnail of user gracek31
Kansas
1 review
1 helpful vote
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February 19th, 2018

I consistently had issues with a seller on Fiverr and after reaching out to their customer support, I was told to work it out with the seller and come back to them if it didn't work out. Well, I tried working it out with the seller (which I had already tried multiple times) and they still refused to create what I requested or cancel my order. Afterwords, Fiverr still refused to refund my money.

For the record, I have worked with one seller and had a positive experience. This was my second attempt and there was no positive outcome at all in the experience. I understand that I chose a bad seller, but I didn't anticipate Fiverr not helping me at all. Really though, the seller constantly called me 'bro' and could not understand basic English. If the profile is perfect grammar, it's a con. These are the ones that paid someone else to write their profile.

Thumbnail of user waqara27
Pakistan
2 reviews
0 helpful votes
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September 18th, 2020

I want you see its this i want impression on its////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Thumbnail of user timk475
Australia
1 review
3 helpful votes
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April 11th, 2021
Verified purchase

A seller I hired to improve website speed is far off to what we agreed on. I contacted fiverr who've told me that there's nothing they can do.

For anyone thinking about using this horrible website, rather use upwork. It's safer and you find actual profesionals.

A lot of scammers with fake reviews are active on fiverr. Just read through the reviews where oyu can see every 2nd reviewer has been scammed somehow.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikr25
Germany
1 review
1 helpful vote
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October 21st, 2021

The offered service looked attractive, with 1k+ positive reviews and nearly 5* rating, and cheap! 35USD only. However, upon getting results I immediately realized that is bull$#*! copy-paste. How could it be? When I tried to complain to a seller he immediately canceled the order with full refund. Now I can't leave negative review to him because the order is cancelled. So here we are - this is how this scam works! Fake 5* reviews, cheap price. Job imitation. Zero risk. Perhaps, 1 of 10, or even 5 of 10 just don't want to waste a time to complain and simply keep money for a scammer. Fiverr itself seems to be happy with this model. When I tried to reach their support they answered that they understand my frustration but their policy does not allow to post reviews for canceling orders. Period.

Thumbnail of user jent26
Illinois
1 review
5 helpful votes
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September 24th, 2015

I can't say enough to warn people to stay away from Fiverr. I used this business on 5 occasions and got nothing but SUBPAR horrible contractors who don't know what they're doing. They provided work that didn't meet the guidelines making me wait for them to fix their screwups. Also, the average wait time to get a response from Support is THREE DAYS. They advertise on their site it's 12-18 hours which is a lie. These people who are contractors hide out behind computer screens trying to sell themselves for something they are not. It's all a scam to the buyer. It's a great way for a loser who has no skills to try and make money behind a computer screen who normally wouldn't be able to get a job in the real world. I highly recommend staying clear of this company at all costs.

Thumbnail of user nicholasj20
New York
1 review
6 helpful votes
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May 21st, 2017

On March 3,2017, a graphic designer (seller) on Fiverr.com sold me a $30 job for $100. Their gig page was misleading. They presented one style and gave me something else. In my opinion, the seller deliberately bollixed the job. There have been a total of 158 customer complaints and 13 negative reviews filed with the Better Business Bureau against Fiverr, Inc. In fact, the BBB has given Fiverr, Inc. a (F) for an overview rating. I feel this reflects badly on the State of New York, the Federal Trade Commission should immediately pull Fiverrs business license.

Thumbnail of user monoranjonr
Bangladesh
1 review
1 helpful vote
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May 6th, 2019

I have a business, That reason my need a logo. I did hire a freelancer he is "Monoranjon Ray" he is great Logo designer, his communication and Design Skills is very high. I highly recommended, if your need Brand logo design, You can hire him.
Thank You.

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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