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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user anggip
California
1 review
11 helpful votes
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June 3rd, 2015

Fiverr used to be a fun website. But then they're all turned so greedy with money.
They charge 20% off of seller's revenue, which only makes them 4 dollars.
And that's not enough! They charge 5% to buyers for every transactions.

First the seller, now the buyers.

Ridiculous!

Thumbnail of user alexl33
California
3 reviews
6 helpful votes
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March 12th, 2013

Great way to make a quick $5 as long as you have something of value to offer and it's in demand. The worst thing about this site though, is that when you do successfully make a sale, they place your payment on hold for 2 weeks! After that you can then withdraw through paypal, but keep in mind Fiverr does keep $1 so you really only get $4

Thumbnail of user bop36
Spain
1 review
5 helpful votes
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March 23rd, 2018

If you want to waste you time, contact Fiverr Helpless Center and wait forever for automated pre-written answer that do nothing to your issue.

If you want to encounter horrible clients who would harass you for free work or unreasonable work, because they can threaten you with "1 star review" if you don´t deliver or complete their ridiculous "favors", try register with Fiverr.

If you are being a freelancer for fun, this is your place as you will get 1 order in every 5-6 months if you are lucky.

No seller or buyer takes their business to this horrible place because
- Outdated web design. Ugly.
- Impractical gig and pricing plan system.
- Pre-made review. Automated reply from the staff
- Helpless support team.

Good luck

Thumbnail of user rw37
Australia
1 review
5 helpful votes
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January 6th, 2016

Wish I had read your reviews first! I paid for an IT service (which ended up costing me about $9, not $5 as expected). Had it for about 2 weeks and then the seller withdrew my access (even though I'd paid for an entire year). His profile has disappeared off the site. I emailed a complaint, and this is the response I got: "Thank you for contacting us. I am sorry for your bad experience. I can say that your seller is being viewed by our Trust and Safety team and because of our policy I am unable to share any more information."
Very helpful indeed. Don't waste your money!

Thumbnail of user timl54
New Jersey
1 review
4 helpful votes
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November 20th, 2015

An insulting attempt to drive wages in general (and especially for Professionals) way below the minimum. The basic price of their "gig" is forcibly set to $5 (that's five dollars!), and even with several revisions it is maximized at $25. You are not allowed to set your own prices, except maybe using some cunning ways that may or may not be available later in the setup process.

Thumbnail of user bens117
Australia
1 review
5 helpful votes
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December 15th, 2015

As per my title I've experienced many dodgy freelancers and found the review system to be dodgy. Both of these have been raised with Fiverr with no outcome. The credit systems for refunds is flawed also.

Thumbnail of user deeceew
Georgia
1 review
7 helpful votes
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May 30th, 2015

The crazy hoops you have to jump through just to delete an account says it all. Buyers don't give enough detail on jobs and you get punished for that. You can't turn down jobs that are kinda shady to begin with. The client that I made from my first job has given me tons of work now after we broke out of their interface.

Waste of time and bandwidth.

Thumbnail of user bb205
Georgia
1 review
12 helpful votes
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March 27th, 2018

After you deliver your work, a buyer can state that they are "unsatisfied" and keep whatever work you did for them. When this happened to me, I reached out to support, showed them the hours of work I'd done and the final product which had already exceeded requirements for the gig & they did nothing. I've brought in thousands $$ from the site (meaning they've made a bunch of money off that), and have only ever received 5-star reviews prior to this buyer, yet Fiverr still sided with the con artist. Super disappointed & no longer selling on the site.

Thumbnail of user tw205
Alabama
1 review
7 helpful votes
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April 23rd, 2015

Ive used the website on two purchases, one was a business plan in which u can tell it's been ported from some where, it's was very very basic not what I had expected according to the gig explain action.
Someone else did a nice resume for me, I added extra 10.00 to him so he can release me the soft editable copy, until today I'm still waiting it's been months, I stopped asking him. I'll use them for quick fix but not my favourite.

Thumbnail of user jeremyl395
Argentina
1 review
2 helpful votes
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October 9th, 2021

Avoid at all costs, they are greedy and money hungry, charging buyers and sellers 20% fees, how do they expect anyone to make any money at that rate and pay 15% self employment tax? 35% of income goes to fees, then tack on biz. Expenses. With this concept they will go out of business and so will sellers. Everything is over priced and they have way too many sellers with no skills. Those they label fiverr pro want $500+ for a basic gig, better off hiring someone on Craigslist. Greedy money hungry company not built to last. Just read the forum of all the complaints from buyers and sellers. Listen to the feedback and make the changes or people will do business elsewhere. Seems like they got real greedy after they finally reached a profit. The micro managing, fees, and abudance of unqualified sellers is a big turn off.

Tip for consumers:
dont use it

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffj78
California
1 review
4 helpful votes
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August 28th, 2017

Waste of time! If you are in the US and need any letter writing, editing, resume writing, etc., MOVE ON! The sellers are either located in a foreign country where their English is a second language e.g. "she did never bothered to ask" or the seller is not skilled and sends the work overseas where you get back an Asian or Indian sounding monstrosity. They refunded my $50 but I had to fight for it.

Thumbnail of user ryl7
Malaysia
1 review
1 helpful vote
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February 13th, 2022

Apparently i infringed on the "third party's terms of service". When i look up these rules they just say "its how it is"... i was banned for no reason.

They're now holding my earnings and theres nothing i can do about it

Tip for consumers:
dont use it

Thumbnail of user amandas32
New Jersey
4 reviews
12 helpful votes
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August 16th, 2013

Website is a complete scam. They allow sellers to offer followers on facebook and twitter using fake accounts but the follows disappear once money has changed hands. Reviews are also manipulated, with negative reviews not showing and fake positive reviews allowed. They also keep one dollar, so sellers only get four dollars. Doesn't seem worth it for the buyer or the seller.

Thumbnail of user bcc2
Florida
1 review
13 helpful votes
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September 4th, 2014

Fiverr.com is loaded with scammers who claim abilities that are often far beyond their true capabilities. Once you've paid $5 -- and often more -- you cannot obtain a refund. The website simply refers you back to the seller when there's a problem.

Tip for consumers:
Stay away unless you know for certain the quality of work you'll be getting.

Service
Value
Returns
Quality
Thumbnail of user emmanuelj7
Florida
1 review
4 helpful votes
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January 7th, 2016

Guys, this company will suspend your account just so they can keep your available funds to them.
Their bull$#*! is 45 days wait period.
I work at a very big real estate firm and this company is in the list one of the stay away SCAM.

Thumbnail of user danieller28
Indonesia
2 reviews
9 helpful votes
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November 23rd, 2015

I had someone to design a wordpress page for me. For $60 USD after 10 days of NO communication they failed to deliver. Luckily the money was refunded into my fiverr account. They later begged me to take down the bad review because it would affect their service and said reason why they did not complete the website was because they were taking part in religious festivals. After searching for another person to develop my site both of us made an agreement of what they would provide. From the first glance the site looked nice but later when researched more into it I noticed that it was actually a poor job seemed as if they slapped it together in 2 mins. Later when I asked them to adjust the design they said they would do it by the end of the day. That was 3 weeks ago... So I basically just gave away my money. Fiverr is saying it's too late to get my money back and I cannot even make a review to warn others. I will never trust fiverr again, Its ROBBERY!

Thumbnail of user ekenec
Nigeria
4 reviews
3 helpful votes
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June 27th, 2019

It's a very good site. Helps you to earn money using your skills. You can either provide a service or request for a service. Although it is quite challenging to get first order as a new member in the divert community.

Thumbnail of user willt36
Florida
1 review
2 helpful votes
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August 6th, 2017

We are a nonprofit that paid a designer to do a logo for us. He sent over terrible quality designs that were completely different from what we asked for while our manager was coming back from vacation.

The designer didn't respond to our requests and then deleted his account. Since it was out of the "3-day window" Fiverr washed their hands of the matter - actual response from their customer service representative "Alex":

"Your order got completed automatically, 3 days after delivery since you didn't reject the order or asked for a revision in that time period. Unfortunately, your seller is no longer a member of our Fiverr community so we cannot reach him to get back to you with the Logo design."

He then goes on to literally give us tips:

"The next time you're browsing Fiverr, here are a few suggestions to help you on your next purchase:"

What a terrible, condescending, unfriendly company. It's been 3 months and we still have zero content we paid because Fiverr doesn't care.

Thumbnail of user alexy125
Texas
1 review
6 helpful votes
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August 28th, 2017

I tried to do 3 jobs on fiver only one of them was done ok (not amazing) but the other 2 was a scam and it is very hard to get the money back because support is complicated. They mark a job completed if you don't review in 2 days. Just a bad experience

Thumbnail of user luluj10
Texas
1 review
6 helpful votes
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April 23rd, 2022

Stay away from seller Sasha_devine - she promised to create a unique cartoon logo for my business but instead sold me a direct copy of someone else's design that is readily available on a Google search. Very shady. Charged me 50% up front and I am having a hard time getting this back from Fiverr. Instead they are offering me a "credit" for future use but I will never use Fiverr again... Sasha said it took her 5 days to "draw" the "Jacked" logo, when it is a copy of the American Bully logo avail online...

Tip for consumers:
stay away from seller Sasha_devine. Copies work...

Products used:
logo design

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanis29
Texas
1 review
2 helpful votes
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June 15th, 2022

I signed up by mistake. I was trying to really just get more information about it. Now it's been charging me for months with no way out. I cancelled the service months ago and it still keeps charging me. There is no reliable customer service. I have already emailed several times. Now I have to resort to cancelling my credit card because they keep charging me for a service I never ever used, not even once. Such a horrible business and horrible business practices. I am a single mom of two kids struggling in the pandemic. I need each and every $24.00 that they have charged me every single month to feed my kids.

Thumbnail of user josieb10
Thailand
1 review
5 helpful votes
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February 23rd, 2017

8 of 9 gigs not delivered as agreed, Fiverr forum is a biased seller forum rather against its buyers than to work with them. Their cancellation system is a huge problem as it's just too easy to cancel a gig (seller & buyer) one-sided. Many sellers want to avoid a bad rating by refunding you. Well, the high share of gigs starting at $5 - so don't expect too much. Not my place to buy services and actually I do not recommend to buy anything there.

Thumbnail of user austinm183
Israel
1 review
0 helpful votes
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September 18th, 2020

I ordered a service on Fiverr and I paid $1,200 even though the seller received only $800. Why does Fiverr charge 50%? You would think it's for the customer service but their response waiting time is at least 3 days.

Thumbnail of user johnw260
Illinois
1 review
7 helpful votes
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January 11th, 2015

As a seller, I find it frustrating providing quality critiques and edits for immature buyers who get a good product and rate down because of their errors. They do no understand that they are getting a bargain plus quality from my gigs. I will not sell any products on Fiverr as of 2-2015. I am sick of doing all this work for 4 dollars. It's ridiculous.

Service
Value
Returns
Quality
Thumbnail of user chuckss
Nigeria
1 review
1 helpful vote
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January 12th, 2018

Fiverr is a good marketplace with poor (actually automated) customer care unit.
As a seller, I had been duped by a buyer named mistrymaster. This guy played his card well because he knows the rule (although I will still teach him lesson).

You are only safe on fiverr if you know and play by their terms, that way you can be the scammer or just a good buyer / seller.

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

How do I know I can trust these reviews about Fiverr?

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