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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user sarahp71
Oklahoma
1 review
8 helpful votes
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February 5th, 2015

I have actually had a very good experience with this site. It is a buyers beware but peer reviews can help you weed out the bad ones. I just wouldn't spend a lot of money with anyone until they have proven they can do the work... for $5 that's not so bad.

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Value
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Thumbnail of user skipk1
Illinois
5 reviews
2 helpful votes
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January 20th, 2016

I have used fiverr for video greeting, birthday video, logo modification and business copy. All experiences were executed efficiently and the product delivered was excellent in all but one situation - where the service provider was easy to work with resolving the issue. I would definitely consider for future needs.

Tip for consumers:
Take the time to communicate your needs specifically with the potential provider. I have found most want to do what they can to accomplish your objective.

Service
Value
Quality
Thumbnail of user chrisa132
New York
3 reviews
12 helpful votes
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February 1st, 2016

Website was poor for a new user. Spent over an hour looking for the "create a gig option" obviously I started by clicking on the start selling option but was only directed to "how to sell" page with a YouTube video of how their users are happy with the services. Not one option from that page to begin selling just a search bar to buy from their marketplace. Rough.

Thumbnail of user paulk89
Illinois
1 review
6 helpful votes
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April 27th, 2015

I tried fiverr twice the first time the product created was so bad that my 10 year old could have done something that looked more professional. The second time the seller was late and than asked for twenty more dollars before I even saw any demo of the product. The customer service said they are not allowed to do that but that they had no way of enforcing their policies. The customer service for Fiverr is not good and they have no clue about customer retention. I will be trying one of their competitors to see if they can get the job done.

Thumbnail of user caluberc
Pennsylvania
1 review
0 helpful votes
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February 18th, 2017

Fiverr is a special place for those of us that understand how to clearly communicate our concepts. If you understand how to select people and hold them accountable, while being nice and compensating them properly, then you will have an excellent experience. I find that all the sellers will do as asked, but you have to be patient and nice. Good luck!

Thumbnail of user marissas19
Arizona
1 review
2 helpful votes
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October 5th, 2017

I recently used Fiverr to have a logo produced. Paid for a package to receive two designs and submitted notes about the concept of my logo design. I received two designs - one which had absolutely nothing at all to do with my company and the other design was in complete contrast to my notes. I brought this to Fiverr's attention and they responded by closing the project meaning I lost my money and the designer got paid for producing complete sh! T. I will fight the charges with my credit card company but Fiverr just PERMANENTLY lost a customer and if you are reading this review ad considering Fiverr... go somewhere else.

Thumbnail of user muhammadkamranb
Pakistan
1 review
3 helpful votes
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December 10th, 2016

I earned lots of money with my experienced team in one year. Many overseas clients were happy with me they posted excellent reviews for me. Fiverr just blocked my account because buyers contacted me on my email. Thats really poor by fiverr.

Thumbnail of user brandonc26
Kentucky
1 review
3 helpful votes
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March 23rd, 2014

There is literally NO customer service. I had a problem where the seller did not deliver the product, so I wanted to cancel and receive a refund. There is no phone number. They redirect you in an endless circle where it is counter productive, in hopes that you will simply give up. The rating system is a joke. You're not allowed to give a bad review if you are dissatisfied, and everything is the buyer's fault. DO NOT USE this site!

Thumbnail of user peterk847
Kenya
2 reviews
3 helpful votes
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October 21st, 2021

Are you looking for a best platform to have your task finished on time then look no more. Fiverr is a website that contains both article and content writers. Above is a link that shows a good example of such competent writers.

Thumbnail of user davidb8545
California
1 review
1 helpful vote
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July 19th, 2022

Beware of the trick. Sellers run the time out and only after complaining they demand you approve delay in order to save ratings. After you approved they are sending blank or an attachment not at all relevant to the work. Just a scam to keep the ratings up.

The other problem is they claim to have NBA's and certificates from Ivy League colleges or any college all when they don't have any type of education degree or certificate. You'll only discover after the work is submitted- A waste of time and money. Beware

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Thumbnail of user pavlinao
New Jersey
1 review
3 helpful votes
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January 11th, 2017

I fell into the same trap! Paid $160! For service that was never done. They all claim they are professionals but none of them knows what the heck they are doing! Communication SUCKS and nothing gets every done. I wasted month of my time and money and now I have to start over again.

Thumbnail of user mod9
Texas
25 reviews
39 helpful votes
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September 25th, 2023

This site is a great resource for purchasing cheap assets for websites/print/video. I have purchased illustrations and backing music tracks. With pricing, you definitley get what you pay for so remember that when bidding jobs out. Also, several artists will advertise their prices "start at" $20. However, in my experience, once you discuss details, you never get a job completed at the lowest price advertised and I have been asked for $10 the amount at different times. Be careful to read the reviews of the artists you work with as some take a very long time getting final products and some have very poor English language skills which can make the design process arduous at times. Also, be sure to specify the file formats you need because if you accept a final product and later need a different format (for print for example) you can expect to pay again. Overall, this is a good resource to have avaialble, just remember the results can be hit or miss depending on the artist(s) you work with.

Tip for consumers:
This is a great resource to reference for pricing out art jobs

Products used:
Illustrations

Service
Value
Shipping
Quality
Thumbnail of user joem593
Pennsylvania
1 review
1 helpful vote
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November 13th, 2018

I have worked with Fiverr for over four years. I rejected several questionable customers, and for doing so, I was demoted,' although I had a 5-Star ranking. Because I complained, they removed my gig, with no credible explanation. These people are a bunch of scammers.

Thumbnail of user daniell1471
GB
1 review
4 helpful votes
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September 9th, 2021

I have used this site many many times, its pure toxic, the seller just want to get the job done as fast as possible to keep there fiverr reviews, They don't have any real person concern for the customer, they just think about there reviews. Also how on earth do all the amateur sellers on fiverr all have 5 star feedback, please think very carefully before using fiverr.com

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Thumbnail of user ninal22
New Zealand
1 review
6 helpful votes
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May 26th, 2016

I ordered a logo, got one (very fast), which I really liked (and I gave a tip as well) and yesterday I found out that this same logo is used from the Australian Health Party... fortunately before printing my business cards.

For me this is fraud to tell that a special logo is made FOR you... and it is just copied from wherever.

August... I wonder why the company did not approach me... bad business practise!

Thumbnail of user frankm27
Pennsylvania
2 reviews
10 helpful votes
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March 2nd, 2015

I ordered a simple Logo a week ago - still not delivered. I provided feedback, colors and images I liked within 1 day. Of course I was charged already. Charge should be only 50% upfront and 50% upon delivery. Late delivery by Fiverr lowers the price.

Tip for consumers:
Pay for only 50% upfront. Delays in delivery lowers fee.

Service
Thumbnail of user chrisf125
New York
1 review
3 helpful votes
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March 7th, 2017

If you are up against a deadline and see a great opportunity to contract with an artist... and let's say you even want to pay top dollar ($75 not $5) - expect the run around with no ability to actually contact the artist and no respect for your deadline. Further, no clear way to contact Fiverr. I now have an AMEX dispute with the company. Excellent first experience. Thanks (100% sarcasm)

Thumbnail of user andym80
New Jersey
3 reviews
17 helpful votes
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August 13th, 2023

Since they don't have a vetting process even for the high skill areas like software, accounting etc. many sellers are completely inexperienced. In addition, Fiverr provides them the wrong guidelines, which validates their wrong approach and make them confident in their mistakes. For example, we had some website development work and apparently filling out 8-10 questions is the prerequisite of estimate and paying the fee. No where in the process detailed requirements comes into the picture, which will naturally lead to poor delivery. Multiple developers confirmed - that is the Fiverrs methodology. So on top of being experienced, rookie suppliers now learnt to do things the wrong way. So you have to vet many many suppliers to possibly find one experienced one. We see that the experienced sellers are leaving this platform, because it failed to distinguish the experienced contenders from inexperienced pretenders.

Thumbnail of user claudioc22
China
1 review
2 helpful votes
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August 6th, 2018

Sellers, even with a good rate, are not professional at all. Even when they admit it by writing, the customer service is not able to judge and force you to pay for a service that it's completely useless, more due to the terrible delivery and damages caused.
Why pay a platform if they are there just to get money and not to moderate?
I would like to find the way to low rate the seller in question, but the customer service makes it as difficult as possible, till now in my case, impossible.

Thumbnail of user victoro9
New Jersey
1 review
8 helpful votes
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June 27th, 2014

I've ordered from a few different vendors and was very happy with the results. However, the Fiverr website and customer service absolutely suck. The site is not user-friendly at all. To me, that's a sign of a company that doesn't give a s__t about their customers. There are little to no proper directions on basic ordering and other basic functions. Don't even think about 'customer service' - they really discourage it. After several frustrating attempts to send $$ to a vendor, I decided to check out reviews. Needless to say, Fiverr got bashed by MOST reviewers for similar reasons. So, carefully choose your vendors and you should be happy. But don't expect much from Fiverr themselves.

Thumbnail of user ericl38
Ohio
33 reviews
47 helpful votes
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March 6th, 2014

Great website! Have always enjoyed coming here for good deals on little things I need help with. One thing is, sometimes people aren't able to complete the gigs as expected, but you'll find someone to. Would recommend with confidence.

Thumbnail of user shawneeh
California
3 reviews
38 helpful votes
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March 25th, 2017

I accidentally ordered a service that I did not want and I went to cancel it within a few minutes before the seller had started the work. The seller refused my cancellation and said that cancellations make their reviews negative. I'm not entirely sure why they do not have a cancellation policy that is both safe for the seller and buyer but they seriously need it!

Also after attempting to cancel the order they automatically terminated my account.

Terrible service.

Thumbnail of user thomasv32
Viet Nam
1 review
0 helpful votes
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June 13th, 2017

Now, here's the thing that I felt was bad about Fiverr. Of course they can't always prevent scammers from being on there. However, if you leave a negative review for a seller they have incentive to refund you.

This is important. Refunds come in as a request. If you accept, you have "canceled" your order and thus can not leave a review because Fiverr treats it as if you never received/paid for the service.

So you'll see all these shady sellers with 5 star ratings and wonder how the world that's possible. Simple. Most people, when presented with the opportunity, take the $5 back rather than paying $5 to leave a review for someone else's benefit.

Kinda crappy, right? Fiverr, by design protects scammers. I don't think it's intentional, it doesn't help them to have externally negative reviews of their service (since you won't find them on their site)... But it is nonetheless a thing.

Service
Value
Shipping
Returns
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Thumbnail of user richarde23
Florida
16 reviews
11 helpful votes
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July 25th, 2015

Just try to navigate their website. As a buyer of these type of services for many years I can only say, I tried to find my "seller" and the site is so poorly constructed that you'll literally waste hours there. They don't allow you to alter or pick your own deadlines so your seller is pushed to get something / anything out to you without feedback. They're all apparently terrified to not receive payment for their work! But what a waste of time for business men! Customer service?! NONE. I wanted to fund my sellers account before leaving for a trip. I received no response after a week. FINALLY, my credit card rejected 2x and when I asked Chase why they said all transactions are originally rejected because of so many complaints! Well I met some decent sellers, it's so sad that they are tied to this horrific company. Yes Fiver r stings!

Thumbnail of user alb1734
California
1 review
5 helpful votes
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December 1st, 2016

I've tried fiverr a few times. Each and every time I received utter garbage. Do not trust their profile or bio summaries. I've hired straight up ivy league school grads (that's what they say anyway) with hundreds of reviews who charge top dollar who spat out material that my 14 year old nephew could write better. They don't refund you either. And a warning to all... many will hack your Fiverr account for your information. One of Fiverr's power sellers (hundreds of positive reviews) did it to me to extort a positive review for shoddy work. It was obvious he had done it before. Don't trust the positive reviews that the sellers have.

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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