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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user dorisd4
New York
1 review
3 helpful votes
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April 9th, 2015

Fiverr smh. I will never use this site again. The sellers are rude and unprofessional. I have had sellers threaten me just for asking questions. Fiverr customer service is non existent, they never refund you your money. You might as well put your money in the toilet and Flush.

Thumbnail of user peterj23
Maine
1 review
3 helpful votes
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September 15th, 2013

I ordered a gig from alliemadison12, and she sent a bad video, so I asked her to fix it, and all she did was tell me it was fine "as you can see". I wrote a negative review as is my right, and Fiverr censored it twice now. There was no reason to do that. I told the truth, and used proper language, so I am posting my negative review here for Fiverr.

Thumbnail of user deann29
Canada
7 reviews
12 helpful votes
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November 19th, 2011

I've used Fiverr and it's a fairly low-risk site. You spend $5 and usually get what you paid for. However, the key issue is that you have to pay very close attention to what you're actually pay for since it may not be quite what you expect.
Always filter the fiverr by rating otherwise it's a crapshoot.
If you don't get what you've paid for, Fiverr kinda sucks because they leave you to settle the dispute on your own with the seller.

Thumbnail of user janetj56
Connecticut
1 review
4 helpful votes
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October 30th, 2017

I had told them what I wanted and the designs looked absolutely nothing like I asked. I said I wanted a gender neutral looking logo and they put hot pink and purple with what looked like a fox tail, I am a hair salon. Do not waste your money at all! 99designs.com is amazing! I wish I went with them from the beginning.

Thumbnail of user jamesm556
North Carolina
1 review
1 helpful vote
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January 1st, 2017

I lost $120 on this site from a gig where the designer scammed me. I won't go into detail, but in a nutshell, I paid $120 and expected a quality drawing. But what I got instead was something that looked like it was drawn by a 6 year old. Fiverr wouldn't give me my money back nor would the seller. NEVER. AGAIN.

Thumbnail of user giuliac4
Italy
1 review
3 helpful votes
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April 19th, 2018

The site is potentially interesting but there is no control by those offering the service. So I found myself paying for the construction of a website that 3 months after the deadline not only was not delivered to me but the one who was dealing with it has disappeared by deleting her account. I wastes so my time and money as well because the guy askd me to buy the adress of it. Fortunately, at least I was repaid by Fiverr for what I paid to them, even if the repayment procedure is not at all immediate.

Thumbnail of user dagmarw
New Jersey
4 reviews
7 helpful votes
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June 3rd, 2017

I hired an editor to format and edit my kindle word book. It was cheap, $55- for 90 pages! She did a perfect job! Then I hired a vendor to format it to kindle for $15-. It was great! Look for vendors with good reviews since only legit users can review.

Thumbnail of user fiverrisbadv
Israel
1 review
0 helpful votes
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December 25th, 2022

One of the worst sites to buy in the internet,
I have got scammed and were charged way more than what i supposed to. The management is absolute garbage and are greedy for money. $#*! that site and i am never buying again.

Tip for consumers:
Never buy from it.

Products used:
Logos banners, discord servers, intros

Service
Value
Shipping
Returns
Quality
Thumbnail of user mistikas
New York
1 review
1 helpful vote
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February 1st, 2023

My user id is slegal1
I started being a customer in 2012. Every year the sellers were more and more incompetent. Free graphic design is better than fiverr sellers. Lately, the funds that were in my balance simply disappeared. No way to receive back your balance.

Tip for consumers:
Stay away. Nowadays there are other better options.

Products used:
All services are online. Graphic design, editing, etc.

Service
Value
Returns
Quality
Thumbnail of user martino96
California
3 reviews
12 helpful votes
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March 14th, 2015

What a scam! John134 via Kickstarter (Fiverr.com) wants you to pay money, but get nothing in return. During the beginning, when it is most important to get the crowdfunding campaign off the ground, this paid "assistance" sits back and does nothing. Then it promises to put you in touch with "followers" two weeks later, when it is too late. In the meantime, it suggests that you to pay more money to get additional assistance.

Tip for consumers:
Don't contribute money to Fiverr.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user jodiw20
Delaware
2 reviews
5 helpful votes
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June 27th, 2018

I paid $225.75 for design work. It was never completed. Fiverr even allowed for the cancellation of the order. Fiverr has not refunded the money to me. I requested several times. They ignored me. So I disputed via paypal. Now they claim I am going against the TOS, and are refusing to refund the money. They demand I shut down my dispute with paypal, and they will be willing to help me then. I am not falling for that scam. If I shut down the dispute with paypal, they will just keep the money and I will have no recourse.

Steer clear from this company. You get NOTHING in return for your payment.

Thumbnail of user amandah175
South Dakota
1 review
2 helpful votes
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October 23rd, 2017

I was trying to get a logo and business cards made with her because I loved her style. But being new to this process and the app I apparently ordered them in the wrong order or the wrong thing and she was extremely rude and demeaning! I wouldn't suggest her at all based on her customer service skills!

Here is an example of what she sent me...

Don't know why it was difficult for you to simply place order on my logo design gig instead of business card gig just be clear do you want logo or a business card I hope it's clear to understand what is logo and what is a business card, if you want logo then place order first on the logo gig.

Thanks

Thumbnail of user alexanderf63
Norway
4 reviews
10 helpful votes
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November 9th, 2018

They suspend your account at the drop of a hat and rarely if EVER
Explain to you why. It just stops working. I have spent my own money on
Services from Sellers and my account was suspended, I never got a credit
Or a refund and I never got a response to my support ticket as to why
It was suspended. Fiverr does not care about buyers, they only care
About their sellers selling any piece of junk they want. Beware!

Thumbnail of user noellem3
Florida
1 review
8 helpful votes
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October 11th, 2015

Do not use this site and do not use Revlec, an alleged seller with purportedly perfect ratings. I custom ordered a $500 "gig." After waiting 20 days, the gig was due. Revlec simply ignored me. Per the terms of the site, which I am disputing, I can only receive a credit for services. I cannot wait another 20 days and can't even leave feedback for the scam seller, because they are permitted to unilaterally cancel. Also, if you look carefully, sellers are leaving feedback for one another to inflate ratings. Fiverr needs to get ready for their class action lawsuit and Revlac better not answer the door-it will be the process server! Warn your friends and family not to use this site.

Thumbnail of user tiegg
Texas
1 review
3 helpful votes
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November 13th, 2015

I hired an article writer to increase content. Frankly, I don't have the time to do it myself. I went to Fiverr and shared with the author the information I would like included in the post. All the author did was find a similar article and place it in fee spinning software. It was obvious because the specific details I told the individual to include were missing. I would have been fair ( not that I would still buy) if she stated she was just going to place another article in spinning software, but she didn't state that.

Thumbnail of user gagans4
India
4 reviews
13 helpful votes
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January 4th, 2018

This is my First time at Fiverr. I have done atleast 10 projects at Free-Lancer. Freelancers there know their work. I do not see the same here. Unfortunately a seller at Fiverr with rating 5 made a very poor Gig with basic mistakes in photoshopping which even a novice could figure out. To add to the issues their support staff is not even willing to intervene. Seller took 40 days instead of 3 and the Gig is still poor quality. Hail fiverr.

Tip for consumers:
Poor Gig's done by sellers. Novices get 5 star ratings and work on your projects.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelh1184
Nevada
1 review
2 helpful votes
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November 8th, 2018

Garbage company doesn't care about users and it doesn't care about it's freelance sellers on the site. Banning users and not issuing an actual refund but credit to their site as if I'd ever plan on using it again.

Thumbnail of user donnas78
Donna S.
Pennsylvania
1 review
6 helpful votes
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August 4th, 2015

TOTALLY BOGUS. COMPLETE BS. At least if you drop $5 on the street, somebody worthy of it will benefit. Not these liars, theives, and for all intents and purposes, criminals. Trust no one on this site. Seriously profitable scam they have going on. Sickening.

Thumbnail of user sherwinl
California
1 review
4 helpful votes
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November 16th, 2015

I recently had logos made at fiverr. After the seller sent me the logos, he went missing in action. It's as if he took down his profile and went dark. So I contacted customer service to let them know that I could not find my seller, and that he has not sent me the source file (which I paid extra for).
My transaction was automatically marked as complete- even though the seller did not send me source file. I complained to customer service, and they told me that transactions are automatically marked completed in 3 days, whether or not they are actually complete. So, reaching out to customer service to tell them your order is incomplete is not enough proof that your order is incomplete. You have to press the freaking button within 3 days. Waste of time and money. Should have stuck to eLance.

Thumbnail of user johannam141
Washington
1 review
0 helpful votes
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June 8th, 2022

I needed a 24 hour turn around on my cover letter (this was an extra $50.00) and updated resume ( these were not built from scratch). The provider Juliette_resume was AWEFUL. She was rude and took over a week to finish my products. When I contacted the company about the issue and requested my $50. Back I was ignored. The provider did NOT update my resume and she literally copied and pasted from the job description. The cover letter was 2 pages long and was not interesting nor intriguing. It was redundant and boring. Please think twice before spending your hard earned money for this joke of a site and DO NOT use Juliette_resume!

Tip for consumers:
Don't do it!

Products used:
Resume and cover letter

Service
Value
Shipping
Returns
Quality
Thumbnail of user raulh29
California
1 review
4 helpful votes
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July 2nd, 2018

This is one of the emails that I got and sent to the FBI's. The emails stated that if I didn't buy their serves they would send spam backlinks. I forwarded my complaint to the FBI. This is the link: https://www.fbi.gov/tips
Send any threats to FBI. They are also running ads on Facebook.

Thumbnail of user bent337
TW
2 reviews
5 helpful votes
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March 22nd, 2018

Complain here is useless.

I'd share a way to kill fiverr here.
I've noticed that Fiverr.com sent me a lot of spam emails. The best way to kill fiverr is put all of their emails as spam at a time.

When the complain rates increase, fiverr.com will have trouble to send anyone email.

Thumbnail of user catheriner35
Nigeria
1 review
0 helpful votes
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June 29th, 2016

The best diaper ever seen! Disposable оr cloth diapers? This diaper producer met my longing for a better one considering the fact that Ive been using several diapers before but they didnt fulfil my satisfaction. These diapers аrе undeniably mоrе convenient, and affordable. I bought the cloth diapers and lessen me the cost of buying of new ones. They are also eco-friendly disposable diapers, whiсh аrе biodegradable and/or nоt bleached with chlorine. I recommend this for all mothers around.
I discovered that these cloth diapers arе muсh lеѕѕ expensive thаn disposables that I previously bought, and also еѕресiаllу if уоu wash thеm yourself. Aftеr paying thе initial cost, Ive been able to save hundreds оf dollars bу reusing cloth diapers аgаin аnd again. If уоu wash thеm yourself, уоu might еvеn bе аblе tо uѕе thеm fоr mоrе thаn оnе baby.

Thumbnail of user imranm62
Pakistan
1 review
0 helpful votes
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April 17th, 2022

He was so polite and communicated very well and went above and beyond! I'll definitely be using him again and will be referring him to many of my friends! Very pleased with my final product. My family and I are thankful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hannahb18
Illinois
1 review
17 helpful votes
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April 23rd, 2015

I had a gig on Fiverr in which I would allegedly get paid $5 for each order I completed. Fiverr would also charge. 50 on top of $5 for processing fees. Once I completed the order Fiverr would give me $4 of the $5.50 they accrued from the Fiverr customer. Recently as I was deciding to close down my Fiverr account I was forwarding my remaining money into my Paypal account. They cleared this morning and I found that the $42 I was expecting to transfer, came up in Paypal as $41.16. I checked the statement, assuming that Paypal must take a percentage for transferring in. The Paypal statement read. 0.00 for fees, so obviously hungry Fiverr decided to take more fees, almost a $1, from the money that I worked for. They are making way too much money off of other people's work and it's really just disgraceful. It really wouldn't be all that bad if when you wrote to customer service they actually responded answering all of your issues, or any of them, in a timely manner. Seriously ridiculous.

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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