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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user daniela233
Florida
1 review
2 helpful votes
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July 26th, 2016

As a service provider I take pride in completing my contracts on time. In fact, I normally give more than the clients expected. The last gig, the Fiverr server sent continues emails on one gig. The client made an error and duplicated the gig request. I completed the gig within hours. 13 emails went back and forth between the client and myself and the client was happy with the results. Two days later, Fiverr sends and email and reports me as late. I contacted Fiverr, showed them the email trail and screenshots. They understood it was a duplicate order Fiverr response: so sad. Dont worry its showing only for late for 60 days? I said what? I was not late! I provided the service. They said nothing can be done. They are stuck and inflexible. The service is good if you have no issues. Otherwise, be prepared for uncaring and poor service. Looks like when you have millions of users, you can shelf the logic and service for your clients.

Thumbnail of user sinthuk
Sri Lanka
1 review
4 helpful votes
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May 31st, 2017

Very rude and careless customer care and team
They don't care about seller and buyer not safe work at this site.
If you work there you will loss your money and time
I had Vulnerability. I never ever recommend this site

Thumbnail of user tomh204
Florida
1 review
6 helpful votes
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March 1st, 2017

Ive spent close to 30K on Fiverr over 2 years. I use for ad design, craigslist posting and SEO stuff. You can get good deals, but you have to sift through a lot of bad sellers. The thing that pisses me off about fiverr is their management. I have so many problems getting a logical answer whenver there is a problem. Too many to list. My advice would be to copy and paste a detailed summary of what you want to many sellers and see what responses you get. If you have a problem, dont expect their idiot management team to help.

Thumbnail of user drewk8
New York
1 review
1 helpful vote
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February 6th, 2016

Very very few, if any, artists that are actually talented and do a competent job on this site. Correction: they all absolutely stink. If any "art" provider on fiverr takes exception to what I say, please do, because if you were any good, you wouldn't even be on that site! Don't be mad that you absolutely stink and can't take detailed instructions properly. I took a chance based on an artist's portfolio, past works, 5 star feedback and paid over $100 for the many extras. Didn't make deadline, art was half done, used cheap clip art and fonts, and completely ignored all my detailed by step instructions. Obviously, portfolio was fake and the feedback stars were fake too. Don't bother reconciling on Fiverr to get money back. Open a dispute on PayPal immediately to get everything back... sure Fiverr will ban you for doing so, but that's actually doing you a favor and you get all your money back with no commission taken from you,

Thumbnail of user barbarag103
Colorado
1 review
3 helpful votes
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June 1st, 2017

I paid for a Facebook Ad and it doesn't fit on Facebook and no-one will get back to me. I guess I'm a slow learner because I then paid for some photoshopping, they make you accept the order to see it, which I did, and nothing was there. No one will respond and now I am getting "snarky" messages from the seller..."hey sister, anymore work, lol". A couple hundred bucks down the drain from me, avoid at all costs.

Tip for consumers:
DON'T!

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryb55
Maryland
1 review
5 helpful votes
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October 28th, 2012

I ordered a service that the seller cancelled days later with a lame excuse. Didn't receive my money back so I contacted both seller and fiverr asking about this. No reply from either one. Two days later sent fiverr cust. Svc. Another email asking about status of refund and still no reply so I filed a dispute with paypal. Fiverr apparently got THAT notification because when I went to login a few hours later to see if any messages, my acct with fiverr had been restricted, I'm guessing as a result of the dispute I filed. So apparently fiverr has the time to restrict my acct but can't reply to my email? My advice is avoid using fiverr because is nothing but a headache and their cust. Svc. Is non-existent.

Thumbnail of user jamest51
Mexico
7 reviews
19 helpful votes
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September 12th, 2016

Tried fiverr, got scammed, no refund = paypal dispute, I won, but fiverr disabled my account which actually did me a favor. Site is complete joke, they will not respond for support and did not even respond to paypal dispute! Easy win to paypal dispute with fiverr.com since their support is non-existent.

If you get scammed, I recommend paypal dispute, you will win, and they will lose then delete your account, which is what you want.

Thumbnail of user bradleyr23
GB
2 reviews
7 helpful votes
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December 6th, 2017

I paid $40 for youtube promotion and only got 100-200 views and 1-2 likes on my video. I asked for only a partial refund and the seller agreed. I got a warning from fiver that I was in trouble for trying to "cheat" the system.

Thumbnail of user georges109
California
3 reviews
6 helpful votes
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January 23rd, 2015

Once your order is cancelled (due to the seller missing the deadline or other problem) you can't leave any seller feedback or reviews of service. Hence, only the good reviews of a seller are posted. This is a major drawback, as you can't get an honest idea of a sellers all-round performance.

Jimmygibbs did a good job on an eBook cover, but two months later when I asked him to do the paperback cover he missed the deadline, and did not incorporate any of my requests into the finished design. I had to use another cover. Very poor communication. Fiverr communication is difficult. Sometimes you have to logout and then login to reach a different part of their site.

Tip for consumers:
Know that negative feedback is screened out, so that you don't really know how good the seller is. I do not recommend Jimmygibbs for anything but the most simple jobs.

Service
Value
Returns
Quality
Thumbnail of user evana15
Norway
5 reviews
18 helpful votes
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July 4th, 2017

Used Fiverr a few times and each time it got worse. Indian and Pakistani sweatshops mass producing offers for work. Even when finally finding a US based content writer or web designer one could tell right away they were in India. NEVER AGAIN!

Thumbnail of user olgal19
California
1 review
1 helpful vote
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June 17th, 2017

They say you can get $5 if you invite friends. That's a LIE.
I invited many many friends and more than 10 friends BOUGHT gigs but I haven't got anything. They keep saying they are investigating but I kinda gave up. It's been a month lol

Thumbnail of user subirc
Bangladesh
3 reviews
26 helpful votes
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June 2nd, 2018

As it is cheap it is bad for freelancer and clients. Besides its terms of service for freelancer and clients are not good. They only knows how to take money (about 20%). If a client purchase a service at cheap rate, freelancer will be bored once and start working reducing work quality. He may find his service is ok but after sometime, some months or some years, the site will get the result of bad quality work. Besides as it is cheap, only less experienced freelancers work there mostly as this is good for them.

Thumbnail of user honestv1
Malaysia
1 review
1 helpful vote
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September 28th, 2017

The seller Chris 2050 tricked me into giving my original audio for him to do animation for it. Once I gave him, he didn't do the animation, he claimed he did it, but when I asked for proof, he doesn't want to provide. I close my Fiverr account since then

Thumbnail of user afnann
Romania
2 reviews
13 helpful votes
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March 15th, 2016

Just like with any other service, you need to check who is working on your order. I've had cases when works were good, and I've also had cases when works were bad. So first check who you work with before placing your order. This is excellent value for this money.

Service
Value
Returns
Quality
Thumbnail of user smileyf1
Tunisia
15 reviews
45 helpful votes
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March 1st, 2016

I ordered a custom logo for $5. It was to be delivered in 5 days. I was contacted by the designer, good communication, designed exactly what I wanted in the time said. Great deal for $5, I was very pleased.

Thumbnail of user pauls255
GB
1 review
6 helpful votes
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December 24th, 2015

What a shame £35. Quid and nothing, logo that was total crap then off into the system that lets the seller rip the buyer off. Take your money then hide behind the rules, which are there to help the seller do jack. I guess I'm the Ejut thinking I could get a logo for £35 quid
I even used the no 1 seller, twistedweb123.******* logos yea right ******* RIPs

Hope the site gets closed down soon

Thumbnail of user kennethg14
Japan
2 reviews
9 helpful votes
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October 18th, 2014

As a seller, it really is a useless site. I have come to realize that. I have to mail stuff, so I get buyers cancelling before it arrives. So they get their stuff for free, nothing I can do about it. Plus, I get low reviews for no reason other than people feel like it. Worst of all Fiverr takes 20% off the top, and PayPal takes a cut on deposit. So, they ought to call it 4ver.com, or 3.92ver.com. Seriously, you would be better off watching porn than spending the time listing your gigs here.

Tip for consumers:
Just don't waste your time. As an insult to injury, you may like getting a Fiverr debit card, backed by Payoneer saying that it works like a real bank account with a routing number and account number! Then see how many depositors are not on their "white list." Like your other bank for example.

Service
Value
Quality
Thumbnail of user nelias
Canada
1 review
3 helpful votes
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November 13th, 2015

Do NOT use this website. This website is a perfect place for anyone who wants to steal money from others. We ordered a website update from mali_jure_st. The money was taken, service never delivered, order marked as closed and delivered by seller. When we contacted customer support they said they can't do anything about it as the order was delivered and we contacted them too late. Great place for fraud.

Service
Value
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Thumbnail of user carlosm191
Florida
1 review
5 helpful votes
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August 23rd, 2018

First and last time I ever use this %^&#$ service. I had a horrible experience. I had a seller make a mistake on a amended order and I was charged twice. No biggie right. The seller cancelled the order and case close right. Wrong! To withdraw the money, Fiverr put me through hoops after hoops. The platform itself isn't user friendly and buggy. A real pain in the #$%^ experience.

Thumbnail of user tomb184
Florida
1 review
4 helpful votes
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February 22nd, 2016

I had a mentally unstable chick named TameraK flip out on my in a very unprofessional, unprovoked fashion because I had the audacity to criticize her crappy work on Fiverr. She falsely reported me for "abuse" and "rudeness" and Fivert did not do a damn thing about it but harass me. Do not do business with those Fiverr scum.

Thumbnail of user matthewy21
Illinois
1 review
3 helpful votes
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June 19th, 2018

I wish it worked out. I paid them waited for a week for the picture and nothing. The artist came back three times about what it should look like. I was like guy you are the artist not me. I asked for a refund they said they would process it and it never came. I had to call my credit cad company to dispute it. I would avoid these guys as they have good intentions but very unproffesional

Thumbnail of user royb31
Alabama
1 review
3 helpful votes
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July 24th, 2013

Fiverr.com is horrible for sellers. It takes about 3 weeks to withdraw money from any revenue you make. Also, Fiverr now only allows you to make 1 withdraw every 48 hours day. So basically Fiverr does everything they can to hold on to your money. They do it to earn interest on your money.

Thumbnail of user lindaw148
Missouri
1 review
5 helpful votes
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March 15th, 2016

Must be a ponzi scheme. I placed and paid for order that promised source files for logo and business card. I was set up to 'serum_designer'. Serum_designer seemed to not understand simple requests for modifications. Never got it right. Never got usable file. Then serum designer asked for more money which was to be paid to a different company. Customer service is non-existent. My order was marked as complete before I received any design work.

Thumbnail of user terryb1118
Maryland
2 reviews
3 helpful votes
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April 3rd, 2022

I ordered these services on Feb 17,2022, and it is now April 3,2022. I received 50 comments, and I'm not sure they even came from this order. I received no traffic, and my search engine ranking is worse than before I placed the order. In fact, my site was listed Ezoic ad network, and because they said the traffic coming to my website was low quality, and bot traffic they kicked me off their ad network and demonetized my website which I was making $75.00 per month. So, not only did I get cheated on the service, but I also lost $900.00 a year on sales. This is the 3rd gig I've tried on Fiverr, and all three times I was cheated. I personally do not recommend using Fiverr for anything. I know I will never use them ever again.

Tip for consumers:
I highly suggest never using Fiverr for anything. I tried 3 gigs, and none of them worked. all were rip-offs by dishonest sellers.

Products used:
Backlink service from adexpert

Service
Value
Shipping
Returns
Quality
Thumbnail of user karaf7
Australia
1 review
4 helpful votes
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October 28th, 2017

Last time I was on here I got scammed! It scare the crap out of me, to even come back. Also, bad customer service as I paid money, no-one from your department got back to me. That was last year. And here I am, hopefully I don't get scrammed again!
Furthermore, are there any other recommendation of another company please.
Cheers

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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