Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
This web site is offal!
Seller did horroble job. He did something on my website that I did not approve and even did not finish job left it in the middle.
When I ask to change it back he insulted me and treat me as garbage.
When I contacted Fever they did nothing about and
Send me warning instead.
It really started out as a great idea, and everything was only $5
Time went by, $5 became $30, then $100, then $200
The new site should be called Hunderrr! I better go buy the domain!
Hunderrr.com and Thouserrr.com coming soon
PS. Fiverr is just full of autobot scams, copy and paste work, and hacks looking to make a fiverr.
I ordered a logo and was told if I ordered the Pro Package that I would get the following: unlimited revisions, 3 different versions of the logo, vector file, logo transparency, 3D mockup, media kit, business cards and stationary temples, source file, high resolution and free commercial license. Well after being late on the delivery I finally got a logo that I wasn't happy with, a png file download and a source file. I asked for a revision and asked where the rest of the items that I had paid for about 4 times and never received a response. Can not get any live customer service, just FAQ page. Can not seem to get my money back. I even tried another fiverr seller and was told that they could/would be able to deliver what I wanted but when I tried to order they changed the price by triple the original price. I would not recommend fiverr.com to anyone!
They removed my gig without any comments, just because I wrote in my description that I have good reputation on other freelance service. It wasn't even a URL, just a name of that service. And they write it's not possible to recover my descriptions and FAQ. I spent 3 hours creating that gig and Fiver simply stole my time. It was so user-friendly! I'm speechless.
Strongly advise you to stay away from Fiverr it is a complete scam. I ordered a logo design and stationaries for 80$ and 3 days after I received a 3D mockup my order was marked "complete"?! So you have 3 days to reply or they just consider its all good? And this falls under their "constitution" written somewhere in the terms of services that nobody reads nowadays! So after the order is marked complete you can't do anything!
I have received no material I can use and the customer service does not guide or help in anything.
You have no possibilities to talk to the seller.
This is not a legal practice and I recommend you to use another website.
The management is biased. I had been a 5 star seller till I had an issue with a person of a certain race they prefer. They sided with the con man (buyer) because it was one of their own kind and for FIVERR buyers are more important. The more I complained they downgraded me after 5 years of selling on their platform.
Just a BAD SERVICE for honest sellers. They have become bullies and they want buyers because thats how they get money in their bank. Sellers are at their mercy. Now they even downgrade your response time etc with some STUPID algorithms their backend developers are touting. I hope their demise happens soon and some new platform that respects the sellers start up immediately.
The designers are actually quite good but the site is glitchy. Customer service takes DAYS to respond and if you have an issue... you wind up going to several differnt people in customer service and nothing gets fixed. TOTAL train wreck and waste of time. Spend more money Go somewhere else. I feel bad for the talented desigers.
Dear all,
I refused to cancel the order after I have started working on it. The reason for the client was that he needs no more the project after ordering it.
Unfortunately, the consumer support cancels it.
The customer support response was:
"Your order was reviewed and the buyer had asked to cancel it since they didn't need the service anymore, being as the order wasn't delivered, we proceeded to cancel it. "
"We reviewed the order and being as there was no delivery and the buyer didn't need the order anymore, we can go ahead and cancel it."
I did not find anywhere this rule in their policies, so be aware that you could start working on a project and just before completing it, the client can change his mind and cancel it.
Best regards.
I created a gig on this site. They blacklisted me without notification. After that, they sent me an e-mail about not delivering an assignment on time. How was I suppose to complete the assignment if my account was deactivated?
Asked for transcription service that turned out to be useless. When reaching out to fiverr, customer service just said that I wasn't allowed to get any refund or assistance because of personal preference.
Hello friends, I know there have many gigs on Fiverr. But I have found the best facebook marketing expert on Fiverr. Who boost my sales within 60 days. I love his service (www.fiverr.com/samdotdesign)
I've dealt a lot with outsourcing graphics work to people all over the world. I myself am a graphics person but find it easier to outsource some work. Used fiverr once and wouldn't use again. After posting a very clear brief I got spammed by idiots who clearly hadn't read the brief. The person I did put the job to (not for $5 but $35 to hopefully get some quality) then fed me lines of rubbish and failed to deliver the work. This is currently in dispute but the reality is if you want dodgy Asian talent who may or may not deliver (let's not even talk about quality) outsource your work elsewhere.
Honestly this is the absolute worst service I've ever ever used.
Absolute amateurs and support offers token solutions!
I would have preferred to have spent my $100 bucks on a few drinks than on this sham of a company.
I came up with the design my self and I couldn't even get my seller to align letters in a straight line...
Logo was disproportionate to text. My 8 yr old could do better!
Wasn't expecting miracles but when your logo is just an "L with a full stop after it@ you gotta ask yourselves wtf are these people doing.
Couldn't even get my guy to long up the full stop with my L...
As for colours I had to keep reminding I'm of my colours...
Useless useless useless - he asked for a second chance I'm still waiting...
Off to my designers
Not bothering to try and get my money back but hopefully it will prevent some other s much from wasting theirs!
I paid over $3k for my project and have no project to account for. Fiverr will not even respond to my requests for help. They keep saying my case is "resolved" but I am out a lot of money and have nothing to show for it. I am disgusted. Do not use them, trust me.
Becareful when you send data for work to be done. Some seller ask to see your data before agreeing to take up the gig. They will come back and inform you they can do the job. All they wanted is to collect confidential data.
It's been 10 days this Michael Payton is doing 1 business logo and he can't complete it and he won't give me bck my money. That is his name on fiverr and they are not responding to my refund request. The logo looks like a 3yr old made it and he's just sending me random colors after I request a white diamond he sent a purple one then a blue one I'm fed up from the 20th November he's making it today us the 30th Nov.
I contracted someone to do some quick word press fixes. I laid out what needed to be done - moving pics and text, creation of a form.
They deleted work of mine they weren't supposed to touch, reconfigured pages that makes it awkward to read and resized a calendar into a postage stamp.
It's not like I was getting it for 5 bucks... I paid almost $50. And am out of luck. The seller won't respond to emails and did about a half hour of work (maybe) on the site. I have put in a dispute, but from the looks of things on here, it won't go anywhere. Oh, and he said he was in Toronto Canada, but is actually in India (just happen to have a map on my site that shows where the users are located.)
Won't use this site again.
Ordered an ebook from laurameyers, $105. Work came in, was SO bad. I'm a Realtor, she bashed Real estate agents, Made me NOT want to buy a house. Had a lender review her info, he Googled some paragraphs found the articles they came from. I wish I could upload the work here. I own the copy so if anyone wants to read it email me, I'll send you the file *******@yahoo.com.
I was a new seller to fiverr. I got labeled a 'rising star' on there, which was really weird, because the counter on Vimeo where my video portfolio is posted, said 0 people had looked at the portfolio. My first paying job on fiverr was cancelled after I delivered the work. The client can use my work because he already downloaded it, and fiverr gladly refunds him the money he paid because he "disputed" the order after I delivered it. I get nothing for days of work. Additionally, I had to quickly reply to many spammy messages because if you don't respond it lowers your response rate. Overally a really bad experience as a seller.
I needed a logo for a website and chose a seller. I think that they were not able to speak English well enough to understand what I needed. After going back and forth multiple times, I gave up and lost my money. All I needed was a white logo with a transparent background. First I got the logo in black and white with a black background. Sent a message, then received the logo image but the entire thing was transparent! Wow. Deactivated my account, then received an email telling me that they disabled my account because I violated their Terms of Service. What? What a waste of money.
We were using some of there freelance writes to help with copy for our website sfelectronics.biz and we found out the writer was copying another website word for word so we asked for a refund. Fiverr instead blocks us from using the site. There a joke
Awesome website and services. If you are a seller, Be honest and be patient you will gain great money. If you are a buyer, just try to chose the right seller, and understand how the website works. If you get scammed, you should contact customer support and you will get your money back within few days.
I never had a bad experience with fiverr. I work there for 5 years.
I have been a buyer for about 6 years, mostly book cover designs, the people I use, are ones I have built a relationship with, the cheap ones are not always the best, but with me its been trial and error.
I have also been scammed by web designers, the Far East sellers. That cant speak English very well, and are very poor at communication they are the worse!
Terrible experience as a seller. They always had problems with the description of the gig, the gig's category and there wasn't even a category for photo editing and correction. My gig was 3 times under review by the staff and on the 4th, it was removed by them.
The terms and conditions you are following is not up to the mark. I did not violate the term and conditions. Buyer did not read my gig description that s not my fault. But fiverr supported him. And 2nd buyer did not come for 15 days online or did response to me, again that was not my mistake, I was asking him question regarding gig but he did not reply. Then with the help of fiverr support again they blamed on me.
Fiverr do not see that whos fault is that. They are just following their worst terms and conditions. I also worked as buyer and spend thousands of dollar and as a seller I had great rating and reviews. But they do not value anything.
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.