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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user winitcat
Germany
1 review
1 helpful vote
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November 7th, 2023

I am a freelancer so tried to join i…
I am a freelancer so tried to join i made several drafts then they decided to accuse me of fraud and plagiarism for MY OWN WORK also claimed i was unqualified despite my history of work, my degree and that my work wasnt up to their standards despite having work listed in the same category that looks like it was made by a 4 year old. It randomly targets people for harassment and they refuse to correct their mistakes they never provided any proof of their claims i intend to pursue legal action

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Value
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Quality
Thumbnail of user johnl129
Texas
2 reviews
3 helpful votes
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November 6th, 2013

Do NOT use this site! They scammed me for my money and I opened a dispute through paypal. As soon as I done so, they blocked my account. I bought 2 gigs from this seller: http://fiverr.com/youtubeviews04 and they never responded. PLEASE do NOT use this site for ANYTHING. It's all a SCAM!

Thumbnail of user henryj68
California
1 review
4 helpful votes
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March 18th, 2018

Fiverr conned me out of $475, delivered zero. Now that scam wants me to send $250 more in order to refund me $100... absurd!

Fiverr support could care less and only support their sellers,

Thumbnail of user patricioc1
California
1 review
6 helpful votes
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October 1st, 2015

This app is a complete ripoff. They gladly take your money, but WILL NOT refund you when they person who takes it does not do the requested job. They only refund it back to your fiverr account. I've done this 3 times, never got one job done, the seller did not respond, no action was taken, and you cannot cancel until the seller allows it or until the fiverr team allows it. DO NOT USE THIS APP/SITE. IT IS A COMPLETE SCAM!

Thumbnail of user ryann13
New Jersey
4 reviews
6 helpful votes
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September 8th, 2013

I just discovered fiverr because they were talking about in the comedy central show they mention you can get gig for $5 i checked fiverr and i have to say the idea is AMAZING just order few books review and those delivered in 1 day fiverr is awesome!

Thumbnail of user phillipe19
California
2 reviews
7 helpful votes
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June 18th, 2017

I contracted with a "seller" to produce 3D kitchen design, provided him with a scale top view for 3 elevations.
He took over 1 week to produce 1 view with multiple inaccuracies,
I tried 3x to work out the problems with descriptive messages and I received more LAME work without the details requested.
Frustrated and going on 10 days without a draft I can work with I found a local designer who had my presentation ready in 2 days, no edits, perfect.
I contacted FIVERR requested a full refund and have been explaining myself to IDIOTS in Customer Service (a damn joke) for 5 days, 10 emails no resolution, no refund.
BTW I have used FIVERR previously with OK results, however as a PAYING customer I will not be ripped of be an Incompetent seller then given the run around by IDIOTS in the CS dept.
FIVERR SUCKS, GO LOCAL AND BE A HAPPY PRO

Thumbnail of user simono4
Australia
3 reviews
13 helpful votes
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February 21st, 2016

Yes we are able to produce targeted leads for your home based business opportunity. That's what the add on fiverr stated i had looked everywhere for targeted leads and came across Cloudcbex on fiverr i was told through emails the only way i could pay was via Transfer wire which seemed legit $180.00 spent via transfer wire who confirmed via fiverr emails the transfer had gone through 2 months no leads. I contacted them and was told there is nothing you can do about it, fiver claim no responsibility for allowing a dodgy business advertise and collect funds and the transfer company blame fiver... Word to the wise give fiver and Cloudcbex a real big birth UNLESS YOU WANT TO BE RIPPED OFF TOO.

Thumbnail of user chriss302
South Carolina
2 reviews
6 helpful votes
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September 6th, 2015

Poor work, poor customer service, and I dare you to cancel an order. They give you an in store credit, who needs that? Report this practice to your bank so the can reverse the charges for you.

Thumbnail of user jennyc36
India
1 review
4 helpful votes
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July 24th, 2015

This website is full of fraud i was seller on this website and today what i saw they blocked my account and it was nearly $700 was there in my account including upcoming payments now am trying to contact them and they are saying they can not unblock so means all the money they are gona take it in their account. A BIG FRAUD WEBSITE

If anybody want i have a full prove screenshots of my account that show the money.

Thumbnail of user dons132
California
1 review
0 helpful votes
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July 22nd, 2017

Customer service is absolutely terrible they refused to answer any of my questions I spent all day for what seemed like automated answers to my questions

Tip for consumers:
don't

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Value
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Thumbnail of user garyc1348
Canada
3 reviews
1 helpful vote
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December 18th, 2021

I worked with a developer there for 3 major website projects and he was really reliable with great experience.
You can negotiate with the people there and they are flexible.

Service
Value
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Quality
Thumbnail of user saraj42
Florida
2 reviews
19 helpful votes
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March 18th, 2016

I'm not complaining about Fiverr as a customer because I've found some fantastic freelancers over there who have done some beautiful work - quickly and for far less than what they're worth. I've even tipped because I'd felt they undercharged for what they've provided.

However, as a freelancer myself, I wouldn't waste my time now that I've worked with this company for a little while.

They take a minimum of $1 out for each gig, including extras, tips - you name it. Someone ordered a $20 gig from me and they still took $4, even though it was one gig sum, not 4.

In addition, you'll wait several weeks until funds clear and they'll charge you to release them. For one $5 gig, you'll end up with $3 before it's all said and done and you won't get paid for weeks.

I just wanted to put this out there.

I thought it would be a good way to earn a few bucks, but for the work you do and what you get paid (after fees), I would encourage you to not underestimate your worth.
Don't settle for this place.

Companies should make money to hook you up with clients - but there's a difference between profit and greed.

Fiverr, in my opinion (as a freelancer) practices the latter.

Thumbnail of user johnd426
Canada
1 review
6 helpful votes
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October 13th, 2015

Our company needed a map illustration/perspective drawing done and decided to try out one of the illustrators from Fiverr. The person we placed the order with had really good reviews and his portfolio seemed pretty good and he was confident that he would be able to deliver what we needed based on the examples I provided him. I was very specific in the style and detail of drawing that I wanted and also sent him examples. This was a custom order and turned out to be more costly than I expected, but I still went with him trusting that he would deliver.

When I received the first draft, it was nothing like the quality and standards that I expected. I was so shocked and disappointed. The style of drawing looked nothing like the examples I showed him, the perspective was off, colors were all wrong, and just the level of attention to detail wasn't there.

I attempted to provide very clear instructions on the revisions that I wanted to see changed on the illustration, but the results kept getting worse and worse. I also felt like he didn't put much effort into making the changes and just the quality of work was horrible.

I felt like this illustrator should not have agreed to take on this project if he wasn't comfortable doing these types of drawings.

This was my first time using Fiverr and overall, I'm extremely disappointed and frustrated and I don't think I will trust using Fiverr again.

After filing a complaint and disputing this case, the Fiverr customer support team was completely useless. It took them 1 week to respond to my request and they didn't do anything about it.

Thumbnail of user kayd257
New York
1 review
0 helpful votes
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July 28th, 2022

I was really hoping to try selling services on Fiverr, but first I had a question about Fiverr's privacy policy. In today's world of rampant cyberattacks and cyberstalking, I wanted clarification regarding how Fiverr uses and stores the sensitive personal information that I would need to provide during the ID verification process.

I wrote three times to the address that Fiverr provides for questions about privacy, and they never answered at all. Not only did they ignore my question, but they didn't even send an automated response to show they received any of my messages. If Fiverr can't answer a basic question about user privacy, how can I trust them to protect my privacy or communicate with me about other issues going forward?

At this point, I've decided not to sell on Fiverr because they're completely unresponsive to their users. I'm very disappointed in this company since I would definitely like to take advantage of their work opportunities, but their nonexistent customer service makes it too risky.

Service
Thumbnail of user anitaj14
Washington
1 review
3 helpful votes
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January 22nd, 2016

I'm beginning to think its a SCAM bait and switch. I ordered 'I will design Professional Product Label of your Product for $5.00' from SELLER gd2p01, only to be told THAT TO PLACE MY LOGO & INFORMATION ON THE LABEL TEMPLATE SUBMITTED would cost $35.00. NO EXPLANATION FOR WHAT THE $5.00 THAT THEY LISTED IN THE SELLERS LISTING WOULD PURCHASE. NOT GOOD!

THIS MAKES ME QUESTION WHETHER THIS COMPANY FIVRR IS CREDIBLE.

Thumbnail of user suparrnom
India
1 review
3 helpful votes
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November 7th, 2017

Unlike the other freelancing sites, Fiverr never shows reviews on the buyers profiles. The reason is a vast majority of Fiverr clients are their own guys who bring lower cost projects from their local markets and post those on Fiverr. They want to get their lower cost jobs done for free. As the consequence of it, they try to be involved in a quarrel with the sellers. They do this only to get the job done for free. As the consequence of it, they receive negative reviews in many cases. Now if their profiles show the negative reviews posted by the sellers, they will never get any seller in future to get their works done for free. This is why fiverr Fiverr never shows reviews on the buyers profiles.

On the other hand, as the sellers profiles display the reviews, they deliver the work for free in the most of the cases. This is only to avoid the negative feedbacks and keep their profile neat and clean.

Clients on the fiverr, being their own people, Fiverr always take buyers side. No seller can win against a buyer on fiverr- even if a seller is 100% correct. Fiverr is a site for the buyers, not for the sellers.

Thumbnail of user krysh1
New York
1 review
2 helpful votes
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January 19th, 2017

DO NOT USE THIS SITE.
Placed an order with a designer (logo_dream). Said I can get a refund if I don't request revisions. I didn't like it. Requested refund. Had the hardest time! Not getting my money back.
-THEY HAVE NO CONTACT NUMBER
-THE DONT SUPPORT THE BUYERS
-SAID THEY CANT FORCE THE SELLER TO GIVE ME MY MONEY BACK
-BASICALLY I PAID FOR NOTHING

Thumbnail of user okek
Nigeria
1 review
4 helpful votes
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September 13th, 2018

Fiverr seems to be only interested in getting money from buyers and sellers.

As a buyer, I contacted a seller to design a logo for my startup. The seller didn't even understand my requirements and come up with another concept entirely which I complained about to, he changed it, but insisted I completed the order before sending me the source file, which was not the agreement. I feel cheated and manipulated, but anyway I had to comply, due fiverr CS nonchalant attitude ( in the past, when I contact them, they will just reply with a premade sentence, without analyzing and investigating your complaints).

Sellers, can cancel works done for him, no question asked, without even complaining to me, Fiverr just cancels it without contacting me. As a digital marketer, some variables are relative to this success of any marketing campaign, from budget to time to begin to see results, some buyers are short-sighted and want instant results which attimes doesn't work that way.

And then again, Fiverr ever-changing policies, sellers are just being treated on the platform, like a slave. Today, 12/09/18, they roll out a policy just to favor sellers a little bit, shame on them, after a long time of torture by fiverr on sellers.

Thumbnail of user jennifert41
North Carolina
1 review
6 helpful votes
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February 11th, 2015

HORRIBLE! AFTER GETTING A GOOD IDEA TO GET STARTED ON THE WEBSITE. I WENT THROUGH WITH PUTTING EVERYTHING IN. THEN THE SITE OR MY INTERNET, I AM NOT SURE WHICH FROZE UP AND WHEN I FINALLY GOT IT WORKING AGAIN, I LOST ALL THE WORK I PUT INTO IT. I NEVER WORKED ON A SITE THAT DOES NOT SAVE THE STUFF ON ITEMS YOU ALREADY ENTERED. NOW I HAVE TO RE-ENTER EVERYTHING AGAIN. WILL WAIT TO SEE IF I WILL. FOUND A BETTER SITE THAT I WILL POSSIBLY USE NOW.
I WILL NOT HAVE TO DEAL WITH THIS ISSUE.

Tip for consumers:
MAKE SURE YOU FINISH UP WITH EVERYTHING AND HOPE THAT THERE IS NO WEBSITE OR INTERNET ISSUES OR ANY OTHER SUPRISES.

Service
Value
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Quality
Thumbnail of user brittanye3
Massachusetts
4 reviews
6 helpful votes
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February 8th, 2017

I got what I needed, And it surpassed my expectations! If you ever need a really great artist contact Vectowr from fiverr, and I don't think you'll be disappointed!

Thumbnail of user jenh63
Massachusetts
1 review
3 helpful votes
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March 16th, 2018

A lot of the reviews here are bad because satisfied people are less likely to leave reviews. Fiverr makes it possible for me to make a full-time income ghostwriting from home. Most of the buyers are great. The site is easy to use and I have a consistent stream of business. They could use a better vetting system. There are a lot of people who are unqualified in my category. They're easy to spot though. Just look for grammatical and spelling errors in their gig description. Also, always reverse image search their profile pic to see if it's a random stock image.
If you take the time to search through sellers, you can get a really great value. I recommend always starting with small $5 or $10 gigs first before jumping into big projects, and if you buy writing, make sure to manually type the content into both grammerly's plagiarism checker and copyscape. Some sneaks do some fancy coding tricks to make stolen content pass copyscape, so if you copy/paste it will pass.
All of that might sound pretty scary, but you have to understand it's just a platform. The sellers don't work for Fiverr, they're just using Fiverr as a platform. There are sneaks and crooks everywhere. But you can also find some awesome sellers who do great work at a great value.
Also keep in mind that if you're being very stingy and expecting hours worth of work for $5 then you are much more likely to get an unscrupulous seller.

Thumbnail of user anthonyl107
Arizona
5 reviews
5 helpful votes
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October 24th, 2017

You know it's amazing to me that a company that operates providing access to freelancers doesn't really care if theor freelancers rip you off.

For two weeks I tried to resolve the issue but they flat out refused a refund.

Then I changed back, got my money back and they shut down account.

Idiots, liked seriously.

A. I am a tech person, I'll make a new account and use your service anytime I like because you're too stupid to block me from doing so.

B. I'm obviously a dissatisfied customer, one with years of history doing business with you. Why would shutting down my account and not reaching our to me be your response? What good does this do? Do you really feel like this protocol helps you grow your business?

I'll be glad to rejoin you if you complete the following steps.

A. Reactivate my account
B. Honor the refund requested, you already lost the money anyway, plus I used a prepaid card so even if you won the chargeback I don't really care cause the cards empty. And yes, you can chargeback off prepaid cards, it's why I use them with shady internet peoples like yourself.
C. A handwritten apology.

Otherwise my account and the other 14 accounts we use fiverr through as a company will be shut down.

Have a great run Fiverr! There are plenty of other freelancer communities other than yours. It's a shame you didn't value my business. It's a further shame to imagine how many customers you alienate in similar situations.

Thumbnail of user cordialt
Arizona
5 reviews
55 helpful votes
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March 3rd, 2016

If you live in the modern world you do know everything is business. Business has to charge you so much because they have a huge overhead. What if there was a site that connected the "consumer" with individuals (companies) providing legitimate services at 75-99% off. That's right. A huge savings over the "real world" you may ask what's the catch? Well just like any treasure-hunt you have to glean the site and do your due diligence in order to find those quality individuals that will explicitly help you. I have tried spreading the word to friends. But some people just don't get the value thats inherent in this new platform for a new century. In my opinion you can get scammed for $5 or you can score 100's to 1000's of $ value services for $5-$10... which will happen it's totally up to you. I figured more people should know about this site because it is a model for the new world of how we work and get things done. Please take five minutes of your day or week and check it out. BTw i am not affiliated in any way with the site just fyi.

Thumbnail of user drsheryenet
Illinois
1 review
3 helpful votes
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March 15th, 2022

After patronizing this platform spending considerably and having been defrauded by several of its sellers, my account has been unfoundedly restricted. While having an ongoing investigation with a seller that provided fraudulent documents showing accepted taxes that were never filed, I was referred to a different seller to fulfill services by their customer support only to then have my account put on hold. Now for no justified reason, just a vague email, all of my works are in limbo without even the opportunity to followup to regularly hired sellers. It's absurd that after reporting the indiscretions of sellers that are compromising the integrity of the platform by committing all types of TOS violations & fraud the buyer who's been put at risk is compromised. A seller hired for social media promotion hacked the social media making it appear as though the values for real but they soon after dropped by 90%. Seller got paid then when I reported it to Fiverr the seller directly threatened my life on social media & Fiverr representatives offered no support in assistance with reporting to authorities. They then restricted my account. It's unacceptable.

Thumbnail of user annabellab1
Florida
1 review
7 helpful votes
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April 12th, 2016

I cannot create an account to become a customer and there is no one alive from Fiverr to offer assistance in what is obviously a technical glitch. I input all the information and it saids it will take 30 seconds to process, and stays forever in that loop. I have tried 4 times, same lack of result. And even more concerning, there is no real Help or customer service in Fiberr, cannot find it in all their site, so the question becomes: What will happen when there is a problem with a vendor, who is there to help out? Site looks great, but inspires now distrust in me when the most simple task, joining in as a customer, does not work and there is no one around to help out. I am resourcing to search the web in order to find help, outside of their site. Not really good. Specially when by doing this, I am finding all kinds of bad reviews about Fiberr. Sure way to lose clients by not providing any support. Probably is a few brilliant tech friends who run this site but do not know how to run a proper company, where customer service should always be the foundation. Well, hope they will learn eventually since their concept is brilliant but lacking in the most fundamental basis of business ethics and principles.

Service

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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