Fiverr

http://forum.fiverr.com/discussion/*******/gigs-disappeared-from-search-because-fake-orders-for-over-18-months

Poorly managed, juvenile behaviour, no responsibility if something goes wrong. Stay miles away from this company.

I am writing this review in order to add additional info to a previous review I wrote. My first review is still extremely accurate to how my experience with this website went, but I need to add two more elements to how fiverr will screw you over.

Problem one: fiverr has no customer service. No number is provided. The only contact info is an email. On top of this the only response you will receive is automated and sketchy. I put in two separate complaints using their customer service email and received two identical responses from different customer service reps. Fiverr has gone as far as making up fake names for fake reps that send you automated email responses days after putting in requests. This leads me to conclude that there are no service reps that actually exist. If you ever have customer service problems on fiverr you will never get them resolved.

Problem two: fiverr has very sketchy terms in their customer agreement. If you attempt to retreive funds from fiverr that are stuck in your "shopping balance" (refer to my previous review) fiverr you can put in a dispute with pay pal or your credit card service. Fiverr will send you another automated alert from a fake rep saying that this violates your terms of agreement and to promptly retract your dispute. So fiverr has found a very crafty way of keeping disatisfied customers money with the tactic. You can choose to keep your dispute active, but know this bit of sneaky information ----> If you do retract your dispute with pay pal you can not re open it. Do not retract your dispute in fear of breaking your agreement. Your best chance of retrieving your money is by letting this dispute continue. Hopefully your money is returned because fiverr must deliver the product that you payed for in order to keep the funds.

Please refer to my previous review for further information. I am writing these reviews because I don't want other people to fall into their traps.

I wish I had visited this page beforehand. I had no idea. I trusted Fiverr sellers. I was scammed 2 hours ago, and I am very very upset. To the point that I am here writing a review to combat unethical business. Fiverr support is no where in sight currently. Hard to reach.

I started a non profit organization recently, and I am looking to have a logo made. I contacted a seller before hand and gave them an idea of what I wanted.
I paid $105 for a logo, and got a 5$ quality logo. I mean total crap. I couldn't believe what I received for what I paid. Seller refused to refund me. She was clever and said, "If you wish to longer do business with me, then complete the order." Meaning she will keep my money. She didn't seem to give a damn about her submission of a cheap rushed logo. I feel so undervalued and cheated. She has complete control over my cash and what she submits. If I open a dispute with her on Fiverr, all she does is cancel it. I opened this dispute many more times, but she cancelled them all. I opened dispute asap with Paypal, praying they will judge fairly and give me back my hard earned cash. Don't rely on the "Top Rated Sellers" like I did.

There are many other issues that ring true. Any refunds you do get must stay in the Fiverr account.
Sellers reviews are probably manipulated.
And so much more, but I am exhausted and no longer wish to go in detail.
This isn't the first time a seller gave me extremely low quality products for money, but they kindly refunded me. I will no longer risk my money with fiverr.

Her account is:@sarahgraphics
You can at least avoid it if you'd like.
She has "GREAT" sample logos. Top ratings. It's so weird how this happened.

Summary:
Fiverr customer support is seemingly absent
FIverr is biased with sellers
Buyers are not protected
Sellers can mislead people.
Refunds stay in Fiverr account.
And many more issues.

I like to support internet businesses so it saddens me to report that Fiverrr earned less than one star from me after my experience with them. Tony_boi943 was the particular seller I used. He made promises to answer questions and reply "usually" within 5 hours, but actually responded once every 24 hours if I was lucky--not even taking the time to answer my questions but always remembering to ask me for a five star review.

Not only were the files poorly labeled so that I had to guess which file was specific to which fulfillment requirement, he sent files that wouldn't open in any of my programs and, ignored all of my requests for help. I tried to cancel the order when his reponses started taking so long, but he refused the cancel (apparently sellers have to approve cancellations) and then he complained to me--still not answering my questions-- when I didn't give him a five star review.

I contacted Fiverr support, and they continually referred me back to the seller to work it out and asked me to keep them posted. When I finally told them I would be contacting my credit card company to dispute the charge, they did finally send me links to help open some of the files I couldn't access and told me I would be restricted from their site if I disputed the charge. Why those links weren't sent to me right away--and put on the website along with the files--is something they will work out for themselves, I suppose, if they want to run an internet business that has any kind of customer support.

In good conscience, I have to steer others away from this business.
Respectfully,
Ahnalira Koan

UPDATE:
After my first attempt at a getting a book cover done ended in disaster and missing a distribution deadline due to the Fiverr Seller's inability to understand simple English instructions, I got a refund for the full amount.
But that terrible experience costs sales for a book we were doing for Christmas distribution.
After a 24 hour delivery was promised it took 10 days to end up with very poor quality work that was rejected and I got the refund. That's not what I wanted.
2nd Attempt with Fiverr.
After a rocky start, the 2nd Fiverr Seller was much better but I have to wonder why people who seem to have no basic design sense are graphic designers. Simple things need to be spelled out in the extreme. Things like u don't need a huge publisher's logo in the bottom back cover corner. You shouldn't put the author's name right on the very edge of the cover.
After several revisions the 2nd attempt did end up working out. However, it was December 28 by then and many lost Christmas sales.
I was so amazed and grateful the 2nd Fiverr Seller managed to complete the job, I actually gave them a bit more money.
But it's not the money that's the issue. It's the lack of quality control.
Anybody with a computer can join Seller and claim to have a skill.
WARNING: Fiverr does not pre-check work of the Sellers. They rely solely on customer reviews so if you can get on a few different machines and get some friends to give you 5 Star reviews, you look like an expert. It's fraudulent and irresponsible behavior on Fiverr's part but all they are interested in is their 5%. Their policies are entirely about them, not the customer. So I would say try it if you must but don't spend much and don't expect much. In fact, if it's a design project, may as well get Adobe InDesign and learn to use it yourself. It's what I plan to do.
Overall Fiverr is about making money for Fiverr and has no interest in the quality of work done by its Sellers. With Fiverr you are totally on your own. But if it doesn't work out, threaten legal action and you'll get your refund sent quickly.