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Arizona
1 review
2 helpful votes
Follow Criss I.
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I was a member of Fiverr as a seller but had a gig that never sold. Then, I decided to get serious about Fiverr and found a way to start with smaller cheaper gigs and work my way up. I now get $100+ for most of my gigs, I have 121 5* reviews, I'm a 2nd level seller, and I've made almost $7,000 in 11 months. This helps supplement my full-time local business with business that I get from all over the world.

Yes, sometimes customer service isn't exceptional. There's an occasional scammy buyer or some seller throws an offer at me without so much as a "hello" -- but that's the fault of people, not the platform. I don't have a monthly fee to Fiverr, I don't have to pay to pass tests to qualify for gigs, they don't charge me their fee when I land a client on Fiverr. I get great reviews and many repeat customers because I over-deliver.

Update 3/6/17: A few updates, now over $10.5K on Fiverr. 193 reviews. 237 orders. 19 cancellations. Profile: eclectictllc

In reading more reviews and complaints about Fiverr: I won't say Fiverr support are angels, because that's untrue. Make sure you're paying a reasonable amount for what you're going to get, and maybe you'll get higher quality sellers. If you go to Fiverr thinking you can get a whole novel edited for $5 only $4 of which goes to the seller, what do you expect the quality of the work to be? You have a huge pool of talent, and the more talented people are going to demand a better price for their work. You do truly get what you pay for. If you think that Fiverr staff are terribly motivated on behalf of $5 buyers who are out to rip off sellers, you're probably wrong. There are many buyers who are dedicated repeat customers on Fiverr, and do large projects with sellers. I know, because I'm one of them. And I know other people in my local business community who have built up relationships with Fiverr sellers. Find someone, vet them, talk to them, start with a small project and then work up -- both in size of project and fee scale -- to larger projects with your trusted sellers. It's how you create a relationship ANYWHERE in the business world. And Fiverr and Fiverr sellers are businesspeople.

Date of experience: August 23, 2016
Pakistan
1 review
1 helpful vote
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Worst site
June 3, 2017

They don't care about their sellers.,,, they only concern with their money very poor and bad experience on fiverr... they are providig $#*! service

Date of experience: June 3, 2017
Sweden
1 review
3 helpful votes
Follow Edith R.
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I have a very bad experience of Fiverr as a buyer. On Fiverr you are gambling. You will win or you will lose.
Here is what I have learned as a buyer on Fiverr.

1) You cannot trust the seller even if he has brilliant reviews.
2) Fiverr is just a money making machine and this company does not at all care about its customers.
3) Customer service has no phone number! So you cannot speak to a real person but just write.
4) Customer service is using templates(!) when answering your messages and nobody cares or nobody reads what you are writing and what problems you have. You get the same "predesigned template" responses all the time.
5) Though it says on Fiverr's website that they have Customer Support 24/7, it's not true. To my 1st email for help I got a response after 4 days!
6) You as a buyer will never get a refund if something goes wrong with your order.
7) The seller will NEVER CANCEL your order (as per my experience) as the seller's ranking will be negatively affected.
8) If you will not be happy with your order revisions, you will be told all the time by the seller and Customer Service that "the seller has delivered everything which has been associated with the original scope of work"! So you will never be able to convince them that the things you are requesting to be done are related to your original order.
9) The seller, the buyer and Customer Service have 3 days to reply to messages. In case you as a buyer will forget to reply to the seller within 3 days, your order will be automatically marked as completed and your funds will be transferred to the seller.
10) If your order will be cancelled you will not get your funds back(!) but they will be refunded to your shopping balance on Fiverr!
11) Your dispute on Fiverr can go on and on and on for weeks without any results.

Finally, if you are a gambler and do have time and can afford losing money you might want to try Fiverr. As for me, I cannot afford losing my time, my patience and my money twice. So I will stay away from Fiverr.

Date of experience: August 28, 2020
Kenya
2 reviews
4 helpful votes
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Disappointed
October 4, 2017

I found better services at essayswift.com than here. Sorry to say i felt overcharged and the quality was super bad. Atlast I found a better site.

Date of experience: October 4, 2017
India
1 review
1 helpful vote
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Fiverr Review
June 2, 2018

Fiverr is the biggest marketplace so the compitition always high so I suggest that use the pro version of gig
Join now

Date of experience: June 1, 2018
Nevada
2 reviews
5 helpful votes
Follow Lori B.
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Paid to have mt campaign for my Kitty to be tweeted around... paid $5.50 for it and never posted a thing... Going to contest it on paypal.

Date of experience: October 14, 2015
Pakistan
1 review
1 helpful vote
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I get reviewe on fiver seo backlinks and websit rank and optimization of you Google ranking backlinks

Date of experience: April 6, 2021
Georgia
1 review
2 helpful votes
Follow De R.
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Horrible service! Please look else where when needing a specific service done because Fiverr is not the place. As many other reviews have said, its impossible, customer service is non existent and the designers on there should NOT be called designers as they deliver crappy work.

Heres the process just so you understand:
Contact the seller about the task you need done
The seller agrees they can complete the task no problem
The seller sends you an offer which you gladly accept so they can get working on the task
The seller delivers the order
Once the order is delivered then you MUST accept the order before they send you the edit files
Once you accept the order then you get the edit files to send to the supplier
Once you accept the order you are directed to leave a review about the seller and asked to leave a TIP

Now you have all you need to send the file to the supplier. If there are any issues with the file then you have to contact the seller AGAIN and ask them to fix the issues they did. GOOD LUCK on getting the seller to reply or even fix the mess up they made. Once you contact Fiverr customer service you are pretty much told they can't help you BECAUSE you accepted the order already. WHATTTTT! They take your money and run!

Date of experience: August 2, 2018
California
1 review
1 helpful vote
Follow Angela O.
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The customer service reps at Fiverr are simply the worst. I am specifically speaking of the women based on the female icons they are allowed to represent themselves with. They rigidly handle matters and us very little common sense if any. You have to explain the simplest of issues to them in many different ways and still they may only realize only a small part of the matter. Resulting in getting absolutely nowhere. I have been a seller on Fiverr for two years and it has not gotten any better. Well it did for a short moment and went backwards.

Furthermore the more Fiverr upgrades their system the worst it is getting. My account is constantly effected by their upgrades resulting in the inability to get my clients their files that have been paid for and if a buyer cancels a sell or the sell is cancelled the buyer is penalized. I was penalized in several ways one specifically not be able to contact inquiries in my inbox because to keep a sell from being cancelled I provided a client with my email and a Dropbox link. None of this was taken into consideration as Fiverr's system was not operating properly. Fiverr never takes responsibility for any of their wrong doing or technical issues and rarely fixes the matter. I do know this is prohibited via their TOS however considering their system was functioning improperly I would have thought they would have taken it under advisement at least. So no matter what losing the sell or saving the sell I am penalized.

Fiverr is a great system for novice and professional sellers alike. You just have to weed out a lot of the matter to get to the professionals. There are many scammers who are buyers and sellers on Fiverr and you constantly have to find ways to protect your own work because Fiverr will not back you as a seller. There are those who come to Fiverr expecting to pay $5 for work that is worth hundreds and Fiverr will not back you as a seller when they buyer gets upset about it. They will tell you that you need to be better at your customer service. Ha! Isnt that ironic.

Date of experience: August 28, 2016
GB
1 review
3 helpful votes
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Scam
April 6, 2017

Scam scam scam avoid Jessica_lanessa. She is a scam artist. She took my money twice and didn't give me the product as promised. I'm so furious

Date of experience: April 6, 2017

Overview

Fiverr has a rating of 1.6 stars from 1,087 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.

service
278
value
268
shipping
176
returns
206
quality
254
This company does not typically respond to reviews
+147