I know people who have had really great experiences on Fiverr but mine was mediocre at best.
I will not name the Fiverr I worked with as this person truly wanted to get better BUT some of the tactics used were less than professional.
Here are some tips to watch out for...
- Make sure you know exactly what you need AND the technical language to get what you need. Most gigs will have extra cost add-ons but are vague in what they entail.
- The videos posted on a Fiverr gig sites as examples of their work are not necessarily done by that person. Make sure you ask if the sample video is theirs.
- The star rating system can be flawed. My Fiverr asked that I rate them before the project was done... they did this by closing out the project and starting a new one when I asked for fixes. This was very unprofessional and I refused to rate them until I had the finished project in hand. I think it's a way to get around the company restrictions and to get more ratings since you'll be asked again on the second project once it's finished.
- I was also pressured to give 5 stars. Once I rated (at 3 stars) I was emailed multiple times to "please change my rating". This is understandable since a bad rating can really hurt their chances of landing a gig... but I'm making you aware that it can happen.
- I was not satisfied with the end product and decided not to use it. You can get a refund if you are not satisfied but because our working relationship was positive I did not want to do this and chalked it up to the price of doing business... tax write off.
- Prices can change once you agree to your gig. I work in the same industry that I was asking the Fiverr to do work for. My instructions were clear and specific. When questions were asked if they could create an asset that was most important to my project, the Fiverr confirmed that they could do it. Two days into the project, I was told they couldn't do what I had asked for unless I paid over $100 extra... which I now know couldn't be achieved even if I'd paid... which I didn't. What I did do was downsize my request and ask for less than what I thought I had originally paid for.
- On a positive note - The Fiverr I worked with was probably green. They communicated with me extremely well and wanted to make sure I was happy. I provided most of the assets they needed so it was an easier gig than most I would think. I was very easy going with them the entire gig letting them take as much time as needed. They claimed they worked through the night and that they bought new equipment for what I was asking for. I don't know if either of these statements were true but I'll lean towards the positive.
Had English to Italian translation done, amazingly poor work. And the person had excellent reviews.
The bigest scam is fiver you must be verry carefull when you order you can lose money i lose 20$ $#*!ing site never use fiver only scamers on it
Let me open by saying that I do not* leave negative reviews simply because. When I enter into a contract for business, and that contract is met with professionalism, I give the proper feedback. However, going into Fiverr.com, I was seeking to have work done on one of my many* books. The correct thing I did was look at the fiverr freelancer's options, before contacting them. (80% of them had horrible reviews) I chose the one who had only 1 neutral review. Where I goofed up was, NOT looking at fiverr's reviews overall, which were 98% negative and ALL ACCURATE. I hired a freelancer to do work for me, only to find out in a few days that the task I needed done, was an easy fix. I GOT LUCKY* - Let me type that again, I GOT LUCKY, as the seller / freelancer, agreed to cancel the contract and refund my money. And this* is where things began to get interesting with Fiverr.com.
I could not help but feel that for the work that was being offered on the site, truly professional work*, the sellers were not asking much at all. People, hear me out... YOU GET WHAT YOU PAY FOR... Yet after the cancellation, I had to GO IN again, and request a refund to my Credit Card, from the Customer Support. (Go back and read that again.) That would be like returning something to Walmart, (who entertains FAR MORE clients on a daily basis - and has a QUICK refunding process) and the Customer Service people telling you, "Oh, well to get your money back for this DEFECTIVE product, you have to go behind the store and talk to the Great Oz, who sits behind a Curtain."
People - Fiverr ONLY refunds money ONCE* if that. As far as I read, they will refund your money for a cancellation ONCE - and that is IF - and ONLY IF - the seller agrees to it.
IN SHORT...
RUN - LIKE - HELL from this site! Fiverr.com is most likey run out of someone's basement, or a small building, by people who do not have the brain power or intelligence to place the square object through the right opening. (Something we all learn as CHILDREN)
The company is a waste of time the support there sellers as they get a processing fee dont use them
CUSTOMER SERVICE IS HORRIBLE THEY MESSED UP MY MONEY AND I PUT IN 3 SUPPORT TICKETS AND GOT NO HELP $910 THEY $#*!ED UP!
I recently wrote a book that needed a cover and someone recommended Fiverr. I was told it was hit and miss, so I tried several designers just to see what they came up with. I figured at five bucks a pop it was worth a shot. They were all pretty terrible. It was worth a try, but I had just about decided to spend more money and use 99 Designs when I got the last cover I had requested. It was perfect and I was elated to save the $299 that 99 Designs would have cost! Then the nightmare began. Because I did love it, I purchased extra services - then the designer went MIA. After two weeks of frustration (during which I missed a deadline), I contacted customer service and at the same time sent the e-cover (which was complete) to a different designer to covert into a full print cover (he did and it was usable). Well, apparently since I purchased extra services from the original designer, my "completed" order (with the ebook) was no longer considered complete and according to customer service, I didn't own rights to the design, but if I hadn't ordered the extra services, I would have! Go figure. So not only was I now out $60 for the extras I purchased from the original designer plus the extra fee I paid the new guy to convert something apparently I don't own, but I was now also out over two weeks of time, energy, frustration and lost the design I wanted. (not to mention another $25 fishing for ideas).
As of this writing I have not received a penny back from Fiverr although they acknowledge the designer did not follow through and I'm supposed to get "something" back at some point. Although their customer service team is responsive their hands are tied. There is absolutely NO protection for their customers, and NO communication of several "glitches" in their system that can negatively impact you. I was not even able to leave a negative review for the designer since you are only able to leave reviews once the order is complete (Wondered where all those five star reviews come from? That is why!)
My advice is that if you are just fishing for ideas and have no timelines or deadlines, for five bucks--go for it. But if you need services for something that actually matters, stay FAR FAR FAR away. Fork up the cash and use a professional service from the beginning, it will actually save you both time and money in the long run.
I recently joined Fiverr, as a buyer. I wanted some illustrations done for my children books, that I had written. I also made some wrong moves, thinking that the sellers are honest and professionals. Two of the sellers on Fiverr, (who also had glowing ratings), are nothing but thieves. They refused to return my manuscripts, which I had also foolishly sent to them, to illustrate. Those two sellers are, 1. An Indian woman (who also used a much younger picture on Fiverr) name "aparnapandabera". Avoid this thief at all cost. She is arrogant, rude and unethical. My repeated requests for her to return my mss, were ignored by her. 2. The other seller's name is lunaitme. She is also a thief. She told me that other sellers could have "copied my manuscripts", and I am sure that she herself did just that. Both of these sellers has so called positive reviews on Fiverr. I could not leave them a negative review. Please ask for samples of their work and you will see that their actual drawings are so crappy, that even a kindergarten student can draw much better. What they do is to show a lot of vector art on their profile page and their drawing skills are so low, that you will gasp at the actual results. Any system, like Fiverr, that asks you to pay upfront (via credit cards, or paypal, or a Fiverr's account), before the artist actually does the work, is suspect. It is a great mistake, because you don't know how skilled those persons are. Many of them are not. I can do vector art myself and have also done the graphic designs, for my books. I also don't advertised myself as an illustrator, because of that fact. (And I have the books to prove my skills in regards to that fact).
I used Fiverr because it is supposed to be cheaper and save you a lot of time. I was wrong. I got quotes for those illustrations, at $550.00. I kid you not.
Another thing I find is that I could not sell on Fiverr. I tried to sell and it kept creating all kinds of problems for me. If I tried to type in my writing skills, such as creative writing, Fiverr's stupid system would not let me do that.
And last, but not least. NO SERVICE ON FIVERR, IS FOR $5.00. As it claimed. Don't believe me?, then try buying some service on Fiverr and see if you actually pays $5.00, or anything close to that amount. That figure quoted by Fiverr, is to actually get you on to that site, but the rates are nothing close to that. $5.00 is just one tiny part of the cost. If you want the full service, form the seller, then you also be prepared to pay a lot more money. Don't trust certain sellers, like illustrators on Fiverr. They can't draw and uses digital technology, to rip you off.
This company is a complete joke. A bunch of scam artists. I used them a few times in the past but today I had a seller that did an exceptional job and so I decided to give him a $5 tip.
Of course we all know that there is a $2 service fee on purchases. How do we know? Because it shows the $2 service fee on the order page! Logical right. You can't charge somebody a fee that they don't know about and are not shown on some sort of order/confirmation page. That's kind of... um... illegal.
So I go to give this guy a $5 tip, click all the way though (the confirmation page looks exactly like the original order page... except NO SERVICE CHARGE ANYWHERE TO BE FOUND). Then you click, they charge your credit card and the next page comes up, showing you the total price for the service, plus the "tip". In that total price is ANOTHER $2 service charge that was included in the tip charge but never shown to the user. Of course the strategy of this pathetic company is that nobody will bother to do the math when that page comes up (WHY ARE YOU SHOWING ME A SUMMED TOTAL WITH THE INITIAL PURCHASE PRICE AS A CONFIRMATION PAGE FOR THE TIP I JUST MADE?!).
I send an email to get my $2 back and this guy has the nerve to attach the terms and conditions, which shows that a $2 service fee is payable on any PURCHASE up to $40. A tip is, by definition, not a purchase jack@$$ but nice try.
This is so obviously a deliberate scam. Reeks of a desperate startup looking to inflate revenue. Must be looking to ipo this crap company so they can cash out as the "customers" leave en masse. Leave this mess of a company for the unsuspecting shareholders.
Never again, worthless scam artists!
$#*!ing Supporters!. Auto Responds and they $#*! each other kelvin and other bull$#*! supporters $#*! in there office girls. $#*! YOU $#*!ES!
GOOD WORK SIR THANKS
EXCELLENT I'M PROUD OF YOUR SIR YOUR ARE GRATE
Good job sir very good work sir.
You get what you pay for but did the job for what i needed.
No one understands English. Terrible service. Terrible designs.
Very bad customer & seller service. Every one should avoid Fiverr service. They are cheater.
Very bad site after few month automatic account disable!...
Great Saller Best Logo Designer I Always Order From Your Gigs Bro With All File 24 Hour Express Delivery
Customer service? What is this? Slow and non-functional
Interesting for starting a new business and testing out products.
Got a really nice logo design from Fiverr for only $5
Answer: I used Fiverr for my company logo. The guy lives in Vietnam and speak minimal English. I paid for an upgraded package with an unlimited amount of revisions, 3 original logos, stationary and Facebook as well as Twitter page covers. What does unlimited mean if a revision takes 24 hours and each revision is correcting spelling mistakes or telling him you don't want a green dog in your logo, I want a natural looking dog. His response is "you choose font and gives you a pale old lady stockings colour dog" instead of a white Dalmatian with black dots or a brown German Shepard. In the end I used an online translator to translate my requests from English to Vietnamese. He told me to sketch something and he'd make something. If I could sketch something then I would do my own logo. The one logo that I liked was the one I gave him all my ideas for. All he did was put it together in the right format. I was so frustrated with his other two attempts that I said ok give me the first logo with stationary and everything I've paid for. I got the most basic design, no stationary or headers. Did I go through customer service? OF COURSE! Throughout this whole ordeal. I described every little detail. Each time a different person would reply and say "I can understand your frustration and I will contact him". Only to have him return with the same dog in orange or turquoise and every time customer service would spit out the same line "I can understand your frustration and I will contact him. We see he is responding to you within 24 hours so for us that means you are trying to work things out. I want my money back! Sorry we can't give you your money back. The seller has received his money and its up to him to give you any money back if he so chooses. It was a dreadful experience. I ended up using an online logo maker and I loved it. PLUS it actually cost less. I'm now doing my own website. If you have the patience then try to do it yourself. Do NOT skimp on your website. The way the world is run today you want your website and all social media presence to correctly reflect your quality. If at the end I'm not happy with my website I will go to a professional and pay what it costs. Hope this helped and good luck
Answer: I know I have to wade through a lot of questionable sellers to get a good one. Happy hunting. There are good ones out there though.
Answer: All I can say id Fiverr is the BIGGEST SCAM going. Had to dispute the charges through my bank to get the money back
Answer: Stay far away from fiverr. I paid a guy to do some work and proved with third party techniques they used bots for fake views to my site. Yet this guy had many many great reviews. You cannot trust this site whatsoever. Stick with paypal as you most likely will get nowhere with fiverr.
Answer: If you want a site designed to steal credit card data from hard-working, civilized people, please use Fiverr. It is designed for one thing: to take your credit card data and leave you to deal with a mess. More details, reply or search for my previous posts.
Answer: I can only imagine you got swindled and feel bad about the fact you trusted someone. Don't feel bad, you did nothing wrong. There are sites who take the time to vet their sellers and then there are sites like Fiverr who let's anyone to join with zero check on their credentials. The entry into selling on Fiverr is so easy that it borders on ridiculousness. Anyone can lie about their location, experience, education, and just about any credentials. Some of them are really clever and mask their fake profile pictures and gig descriptions really well. Fiverr is so secretive about their vetting process, which I seriously doubt there is anything in writing, that you can't trust it. The seller's level is a joke - I've gotten cheated by ones with thousands of reviews. How they received literally a thousand or more review is mind boggling. Go back and check again, you'll notice like 99.9% of the million or so sellers all have 5 star reviews. All legitimate businesses have a combination of good and bad reviews, most average around 3/5 or if they are a really great business 4/5 but for a large company with like a million or so freelancers with zero credentials having 5/5 pretty much tells you there is something wrong. Like I said, you did nothing wrong. I hope you didn't lose too much money. Their philosophy is "We don't care how crappy the delivery was as long as the seller delivered you don't get your money back."
Answer: The answer is plain simple NO! You will get your followers, yes! But they are all bots, so you will lose 90% of the followers the same week, might as well throw this 5 bucks in the air.
Answer: There is very little in the world that is unique. You have to trust or spend a lot more $$$ or do it yourself
Answer: I would suggest having nothing whatsoever to do with Fiverr. When things go wrong - and that happens a LOT - there is no customer support line to call. They make it very difficult (in my own case, impossible) to resolve any problems. Read the evaluation reviews- they are extremely negative. My advice: find another site on which to offer your services. DG
Answer: I've had 28 orders and all but two were very satisfactory. Most were PDFform building or business card templates, but I had s few design logos for me then used the one I liked. Buyers: it's cheap. Remember that. When the service is good I tip generously then use the same person. I get great service, often in one day. When I order, I add express service and have yet to be disappointed. It's a business model without customer service. Face it. If you want customer service, go to Nordstroms or Nieman Marcus. Do a better job selecting your service provider; be clear in the order, and overpay.
Fiverr has a rating of 1.6 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.