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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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Fairly easy, self navigating. Plenty of choices and options.
Very easy to navigate, thank you very much for spending the time to do so
Very easy site to use especially for a 70 year old and not real high tech
Quick and to the point. Easy to navigate. Prices of seat selection are a bit steep.
It is always a pleasure to book with Contour. They make it easy!
Way too many add ons offered while buying tickets. Seems like a few things should just be built into the price.
Quick and Easy, the process was to the point. Selections for what you need our decide to decline.
I was trying to contact Porter Arilines and your site had their name in big letters which made it seem as if I had the right site. Instead I got booked on to on Air Canada flight which I thought worked with Porter Airlines. It became clear after I got off that it was a booking site which had induced me to buy some other features. When I went back to cancel of course i was told that only the price of the ticket could be cancelled so I am out about $70 and will not get my refund posted until 2 weeks. A really unhappy experience.
First time traveling abroad and booking flights. Took me a few minutes, after that everything went great. Once I booked the flight have received timely and helpful emails.
Easy to use, easy to navigate, convenient website, would use again
It took my 10 minutes to buy tickets and at the last moment, I was informed that the tickets went up in price by $86 each. Very annoying. Also, you are asking us to pay extra so that you will text us?!?!?! Really?
Process went well. Not confusing to work around. Had to start over once.
Absolutely reduculous: during the process, when you have no choice, price changes 2 times from 265 to 295, then fro. 295 to 331- no reason, sane flight badic with sane benefit! Stay away from 3rd parties. I purcgased just because have no time, but stay away! Tvey try increase price when you are in last process, going true all option for you to pay, and even you choose sane basic sent you: will increase anyway! 0 stars!
Good & easy to find your search with good deals it takes only mints to make it done
It was really disappointing that the ticket price was initially $113. I quickly filled out the form, and just within a minute, the price suddenly jumped by $30 — I ended up paying $143. How can the price increase so sharply and instantly like that? It feels unfair and manipulative. I'm very disappointed. 🤦🏻
Booking process was smooth. The seat selection charge shall be also posted during the process before purchasing the tickets.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney