Overview
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Unfortunately I have booked a ticket through this so called site on first week of February. I made a mistake in my month selection. Instead of March 17 I booked for February 17. I started contacting them Immediately after I made the booking and they were asking me date change fees more than the money I paid for the ticket. Then I asked them to cancel it and refund the money. I have contacted this people few times for follow up but they are telling always that their technical team will contact me. But nothing happened. I was waiting for that till February 16 and still they didn't cancel it and I was worrying that it will go as a no show and I will loose my whole money. Then I called air India customer service they asked me to pay Qar. 200 for changing the date and paid directly to air India and they issued the ticket for March 17. On March 17 I went to the airport and check in people was telling me that my ticket is not valid. Then I called airindia and they told me that my travel agent cancelled the ticket and they can't do anything. So again I called this travel agent and they said it's cancelled. So I couldn't fly on that day. I lost the ticket money and also the date change fees. Today is April 5th and there is no information about refund or money. The terrible customer service from this so called site called FLIGHT NETWORK. So I request everyone to be aware of this and try not to book from this site. I have all the communications with me if anyone like to verify. I am going to file a complaint in the authorities related this. SO PLEASE BEWARE
There is no way to cancel the flight even though it is in 24 hours. They just make you run in the circle without result. I already called credit card company to dispute it.
Highly not recommended. No service at all. No confirmation at all, not able to see my reservation on airline site.
You enteed male as a traveler. I'm a female. Also too many add ons. Outside of that it's good
The additional fees are ridiculous and go on forever! Was super frustrated by checkout and mad.
The application was easy to navigate.
Very easy use on this site. Enjoyed you web site and look forward to my trip.
Choices were easy to make, though there was insufficient time to read the terms and Conditions.
Didn't have any problem getting a ticket for my daughter in another state with my info.
So so expensive and difficult to book as each little thing is an add on fee
Good price but the extra charges on every aspect of the service is a bit disappointing.
Keep up the good work. It was a good experience. I would recommend to my friends.
Many improvements are needed. Egypt Plus is not working, and too many questions to add extra.
Try to contact SwissAir about my reservation and discuss wheelchair accessability and the order number that you provided does not seem to be of any use. Could make this process a bit easier.
Confirmed 1042-185-220
DEPART JFK 6/16/2025 to. ZRH - cannot find reference on Swiss Air website.
What kind of Airline is this...?
*******@yahoo.com
Traveling today is very expensive and the airlines and associated vendors are just nickel-diming customers with just additional costs.
I was directed to the FlightNetwork via Google search as being reasonably priced booking website. The process went pretty smoothly until hitting a snag with my bank requesting my confirmation of the purchase. Will book through FlightNetwork in the future.
Booking was easy. It was hocking tho how you charge for so many little things like $6 to set updates by SMS. I would expect such things to be included. But at least the overall price was good. I haven't flown your airline before so I am hoping for the best.
I was trying to find a way of what options I had to fly out of Malta, they are limited. It was very difficult to just find what destinations were possible
Couldn't find a place where I could pay for a bag to go in the overhead bit.
Your website was easy to use. Everything worked out great. Thank you for your help
Relatively easy to navigate the site. I would have liked to choose each leg individually.
Very easy to fill out information in regards to completing all data on line requirements
You're showing me one price but then change it once I check-in. False price advertising!
- Visit Website
- Toronto, Ontario, Canada
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members