Overview
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Quick and Easy, Very user friendly. No headaches and information was very clear.
Way to many attempts to sell additional services.
Aggravating.
The best platform to buy tickets to any destinations all around the world
I don't like being forced to write more than i want to write. I was happy until this point.
Understandably and I had time to decide. I was able to make my selection as I needed to.
All info easy to provide. The website was easy to use and confirm.
Enjoy Breeze Flight crew accommodating smooth flight in past
Always helpful with instructions and details and good service
Pretty smooth. I like it
Everything was explained…….
I love it …………
First time, not to bad, really didn't know what to expect, overall not to difficult.
Very friendly for new first time flyers.:)
Peanut butter peanut butter
Very easy to book a flight, hope the flight is as easy as the booking Thanks!
Excellent! Fast and easy to follow, very very convenient and sufficient.
Very user friendly, thank you very much very user friendly, thank you very much
Excellent experience! Very easy to navigate an easy to understand.
Couldn't figure out how to find the discount seat, so I just paid to choose.
So many added fees. Understand options necessary but things add up quickly.
Won't let you pay till it get 60 70 dollars extra on plane ticket total rip off
Too complicated.had to provide payment info twice.have I paid twice?
Quick service and easy booking, got a great seat. Thank you!
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- Toronto, Ontario, Canada
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members