On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You changed the flight price at the last minute. You're a bunch of thieves.
Very good, need more options to review flights. Thank you.!
A lot of extra fees. Booking is way too complicated and time wasting. But I know you don't care, you're only interested in the $.
I hated that I have to opt out of all the extra charges and what Avianca charges for checked bags is criminal!
Very easy, very fast. The website is especially straightforward and simple to use.
We thought we were getting seat selection at no additional cost.
Easy to navigate, no problems. Would like a cancellation option since I am in SW Florida and it is hurricane season.
The site would not let me change the language, so I was forced to complete the process in Spanish. Luckily, I do have an understanding of Spanish, but it was a true inconvenience.
There were too many repetitive options for extra fees, and the ticket price kept increasing while I was booking my trip, forcing me to restart.
Process was easy, quick and efficient. Hopefully, the flight experience will be the same!
During Booking, some options defaulted to "choose" add-ons. We had to actually un-do some we didn't want.
It was nice to be able to quickly talk to an English-speaking Lufthansa representative before booking the flights. He was patient and informative.
I hate the nickel and dime payment policy. I took the higher price package assuming that the price of picking a seat was included but it was not! There should be an asterick stating that you can choose your seat for an additional cost. Is it a pay toilet too? Very unpleasant experience.
You made your website the same blue as the El Al website to TRICK people into buying tickets for more money with you. Taking advantage of situation and then claiming you are owed a $88 USD "handling fee." Pretty awful. Thank you.
Many options that needed to be considered. Fewer would be better.
This site came up when I googled the airline. I didn't realize it wasn't the legitimate airline site. Every task required to get a seat and board the plane costs extra.
J'ai été déçu que le prix s'est élevé de $30 lorsque je faisait la comparaison des dates et tout ça au portable avec ma famille... j'ai cliqué, et cinq minutes plus tard, poof! Ma seule question qui reste est que sont les dimensions des valises permise sous la siège et en haut car le site m'a dit seulement sous la siège et jusqu'à 10 kilos... un mystère dont je refuse de payer le prix à l'aeroport, et donc espérons que vous avez un numéro facile à trouver, svp! Merci.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney