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FreelancerReviews 19,805

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Olivia Helped me out very kindly.
April 12, 2025

It was my first time to hire some via this platform for my project and end it up with a scammer designer I mistakenly released the payment and he stopped responding to my messages and didn't complete my project too then I reached out to customer support and thanks to Olivia solved the issue.

Date of experience: April 2, 2025
GB
1 review
0 helpful votes
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Great experience
April 12, 2025

Support was really helpful in assigning my preferred freelancer badge. Great communicator as well. I would definitely recommend

Date of experience: April 2, 2025
Philippines
1 review
0 helpful votes
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I truly appreciate the support I received—my question was handled with clarity, patience, and genuine professionalism. The response was not only accurate but also thoughtfully explained, which made me feel valued and well taken care of. It was one of the best support experiences I've had.

Date of experience: April 1, 2025
Nicaragua
1 review
0 helpful votes
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Give her a RISE!
April 11, 2025

Selma was great. She gave me enough information to take a well informed decision.

Date of experience: April 1, 2025
India
1 review
0 helpful votes
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Support for my recent project
April 11, 2025

She is supportive and helpful 🙂. I'm always satisfied with her.

Date of experience: April 1, 2025
Turkiye
1 review
0 helpful votes
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Thank You for Your Support
April 11, 2025

Hello,

I just wanted to take a moment to sincerely thank you for your assistance. The instructions you provided were extremely helpful, and I was able to successfully resolve the issue with my account. I truly appreciate the time and effort you took to guide me through the process.

Your support has been invaluable, and I'm grateful for the prompt and efficient help. It's always reassuring to know that such a dedicated support team is available when needed.

Once again, thank you for your help! I really appreciate it.

Best regards,
NUR

Date of experience: April 1, 2025
Pakistan
1 review
0 helpful votes
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Review about Selma T.
April 10, 2025

Wonderful experience. She helped me with what I wanted.

Date of experience: March 31, 2025
India
1 review
0 helpful votes
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The meeting started on time, given points that refreshed knowledge and helped understanding about the program.
Also, answered my queries.

The experience was great!

Date of experience: March 31, 2025
Brazil
1 review
0 helpful votes
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Fast and Polite answer
April 10, 2025

The support team was excellent! Quick responses and clear explanations.

Date of experience: March 31, 2025
Minnesota
1 review
0 helpful votes
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Review
April 10, 2025
Updated review

Xavier B. Was extremely helpful in assisting me with my payment questions and providing advice on how to resolve an error with a client.

Date of experience: March 31, 2025

Verification
April 8, 2025
Previous review

I had questions about verifying my Freelancer account, and Xavier B. Was extremely helpful!

Date of experience: March 29, 2025
Brazil
1 review
0 helpful votes
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Great attendant
April 9, 2025

Outstanding experience that left me feeling valued and satisfied.

Date of experience: March 30, 2025
GB
1 review
0 helpful votes
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Margaux was brilliant!
April 9, 2025

Gave his maximum to resolve my issue and understood it!

Date of experience: March 30, 2025
Bangladesh
1 review
0 helpful votes
Follow Md Rafiqul I.
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Excellent Support Experience!
Thank you Margaux S.
I had a great experience with the support team. The agent was professional, responsive, and provided clear guidance throughout our conversation. They addressed all my concerns efficiently and ensured I had the information I needed before closing the chat.

I appreciate their patience and willingness to help. Highly recommend their support service!

Date of experience: March 30, 2025
Australia
1 review
0 helpful votes
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Request for the refund
April 8, 2025

Your staff is very helpful and excellence in solving my request. 5 stars

Date of experience: March 29, 2025
Pakistan
1 review
0 helpful votes
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Preffered Badge
April 8, 2025

Awesome experience with the valuable support agent

Date of experience: March 29, 2025
India
1 review
0 helpful votes
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Support chat
April 7, 2025

Olivia was great, gave me proper instructions and answers to all my queries. Thank you Olivia

Date of experience: March 28, 2025
Nigeria
1 review
0 helpful votes
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Project Dispute
April 7, 2025

Olivia took her time in addressing the issue at hand

Date of experience: March 28, 2025
Sri Lanka
1 review
0 helpful votes
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When I tried to authenticate my payment method my currency wasn't listed in the website and used one, from the list given. So, I did enter the value that was charged by converting my currency to USD, and that value was wrong. Then I asked for support, and from the general support service of Freelancer, Xavier B informed me about its procedure of how the currency should be mentioned. It helped a lot and I was relieved by those words. Thanks a lot!

Date of experience: March 28, 2025
Pakistan
1 review
0 helpful votes
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Support
April 7, 2025

Excellent experience with him. He is very calm and helpful.

Date of experience: March 28, 2025
Egypt
1 review
0 helpful votes
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Thank you
April 7, 2025

Thank you, Magenta S, for your help and support. I really appreciate your assistance!

Date of experience: March 28, 2025