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FreelancerReviews 19,835

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,004
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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My verification experience is exhilarating. At some point, the verification requirements and journey appeared somewhat circuitous and tortuous as I had to struggle for a long time to get my referees to send in their reports and to submit all the documents for KYC. I must however give kudos to the Verification Team particularly Russell V. They were not just very thorough and detailed but also extremely professional.

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Date of experience: April 7, 2025
Egypt
1 review
0 helpful votes
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Thank you all
April 17, 2025

Excellent work
Heidi helped me a lot, thank you my friend
Freelancer always solves the problem and provides full assistance

Date of experience: April 7, 2025
India
1 review
0 helpful votes
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Client Issue
April 17, 2025

Magenta was efficient in assisting me. She has shown me the next steps and I hope my issue would get resolved.

Date of experience: April 7, 2025
Nigeria
1 review
0 helpful votes
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Talking with Xavier B. Was a very good experience, simple and clear, will have helped me to better project myself in my quest for success on the platform.

Date of experience: April 6, 2025
Sri Lanka
1 review
0 helpful votes
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Good Explanation
April 16, 2025

Amazing Service. It is very Fast. He explain everything very well. Therefore, I can resolve my problem easily

Date of experience: April 6, 2025
Australia
1 review
0 helpful votes
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Great Support thank Olivia
April 15, 2025

Fast, knowledgeable and polite, don't raise support tickets they will close them down, instead contact Olivia T on support chat, she is excellent.

Date of experience: April 5, 2025
India
1 review
0 helpful votes
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Feedback for Verification Process
April 15, 2025

I had a great experience connecting with Russell V for verification process. Very helpful person:-)

Date of experience: April 5, 2025
Canada
1 review
0 helpful votes
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Russell was truly amazing.
April 14, 2025

I recently had the pleasure of being interviewed by Russell, and I must say he was incredibly professional throughout the entire process. From the moment we started, he made me feel comfortable and at ease, while maintaining a high level of professionalism. He was clear, concise, and organized in his approach, making sure to explain each part of the interview process thoroughly. Russell handled everything perfectly, ensuring that the conversation flowed smoothly. It was a great experience, and I truly appreciate his professionalism and attention to detail.

Date of experience: April 4, 2025
Pakistan
1 review
0 helpful votes
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Nice Communciation
April 14, 2025

Olivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicating

Date of experience: April 4, 2025
North Carolina
1 review
0 helpful votes
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Great support
April 14, 2025

Ami helped solve my issues very quickly and professionally: I appreciate the help

Date of experience: April 4, 2025
Georgia
1 review
0 helpful votes
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Olivia is awesome
April 14, 2025

Refunded for an accidental milestone created without an issue. Thanks Olivia

Date of experience: April 4, 2025
Pakistan
1 review
0 helpful votes
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Jonny
April 14, 2025

He has been quite helpful and supportive and provided all guidelines.

Date of experience: April 4, 2025
India
1 review
0 helpful votes
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Good
April 14, 2025

Russel had a professional conduct and she asked to the point questions and very supportive in answering my queries.

Date of experience: April 4, 2025
India
1 review
0 helpful votes
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Excellent customer support
April 13, 2025

He was quick to respond. Had impeccable english and he also resolved my issues, and answered additional queries that i had.
Hope the guy gets a raise some day!

Date of experience: April 3, 2025
Missouri
1 review
0 helpful votes
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Andrei was patient, clear, and detail-oriented in helping me resolve what initially looked like a missing payment issue. Even when the transactions seemed confusing, he stuck with me, double-checked the data, and ultimately provided a clear explanation for where the funds went, including catching small deductions I hadn't noticed.

I appreciated his INCREDIBLE attention to detail, quick responses, and the fact that he didn't dismiss my concerns.

Support like this really helps build trust in the platform. Thanks, Andrei!

Date of experience: April 3, 2025
Poland
1 review
0 helpful votes
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Helpful and kind
April 13, 2025

Help me to feel better and more at peace than what I have been experiencing with the freelancer I have been working with

Date of experience: April 3, 2025
Zimbabwe
1 review
0 helpful votes
Follow Fadzai N.
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I want to express my sincere gratitude for the opportunity to interview with Freelancer. The process was conducted professionally, and I truly appreciate the thoughtful questions and engaging discussion. It was a pleasure speaking with Russell V and gaining deeper insight into the role and company culture.

I am very excited about the possibility of contributing to your team and look forward to any next steps. Please feel free to reach out if you need any additional information from me.

Additionally, i would like to thank you for granting me the opportunity to express my feedback sharing my thoughts on how i was assisted.

Thank you again for your time and consideration. I look forward to staying in touch!

Best regards,
Fadzai Nyajina

Date of experience: April 3, 2025
Lebanon
1 review
0 helpful votes
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Verification Process Interview
April 13, 2025

I recently had the pleasure of sitting down with Russell V for an interview, and it was an absolutely fantastic experience. From the very beginning, Russell's warm and engaging demeanor made me feel at ease, creating a comfortable environment for our conversation. He was thoughtful, attentive, and asked insightful questions that allowed me to showcase my skills, particularly in Excel.
Overall, this interview was an incredibly positive experience, and I left feeling both confident and energized. I highly recommend any opportunity to engage with Russell, as his professionalism, curiosity, and thoughtful approach to conversation make him an outstanding interviewer!

Date of experience: April 3, 2025
Bangladesh
1 review
0 helpful votes
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With three years of experience as a content writer, I specialize in crafting compelling content across various niches, including storytelling, health, travel, sports, and politics. My expertise lies in creating engaging blog posts, website content, and social media content, ensuring they are optimized for SEO and audience engagement.

Having worked with notable clients and industries, I bring a strong understanding of content marketing strategies, keyword research, and search engine optimization. Additionally, as a blog site owner, I have hands-on experience in managing and growing an online platform, which enhances my ability to produce content that resonates with readers and ranks well in search engines.

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Date of experience: April 7, 2022
Nigeria
1 review
0 helpful votes
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Review for Jonny
April 12, 2025

Jonny was professional polite and patient. He took his time to explain everything needed for the program to me and answered my questions carefully. I had a great experience with him/her.

Date of experience: April 2, 2025