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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,116
value
970
shipping
659
returns
745
quality
977
This company responds to reviews on average within 1 day
How would you rate Freelancer?
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Kenya
1 review
0 helpful votes
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Best ever
February 7, 2025

I needed to have my card authentication money back and they have proved to be helpful to me

Date of experience: January 28, 2025
Australia
1 review
0 helpful votes
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Onboarding with Jonny
February 8, 2025

Efficient and straightforward. Jonny was most helpful.

Date of experience: January 29, 2025
Kenya
1 review
0 helpful votes
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Request to delete my duplicate account
February 3, 2025
Updated review

The request was promptly and adequately attended to. Thanks to one Angie M.

Date of experience: January 24, 2025

Trouble editing my accounts details
January 24, 2025
Previous review

The first hand experience I had with Criselda was friendly, cordial and really helpful. She made my journey through the conversation meaningful and very helpful. I learned things I did not know and that was both exiting and encouraging.

Date of experience: January 13, 2025
Japan
1 review
0 helpful votes
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Lateness without apology
December 9, 2024

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: November 29, 2024
Brazil
1 review
0 helpful votes
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Excellent customer support
February 7, 2025

I talked to Reuben G. He answered my question. It was a really excellent customer support.

Date of experience: January 28, 2025
Morocco
1 review
0 helpful votes
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Fast and clear
February 7, 2025

His answers were fast and clear, also give me clue to resolve my problem.

Date of experience: January 28, 2025
Australia
1 review
0 helpful votes
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Good experience with Jonny
February 7, 2025

Really good experience with Jonny for Preferred Freelancer Program.
Thanks a lot!

Date of experience: January 28, 2025
Jordan
1 review
0 helpful votes
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Great website
February 7, 2025

Great support team!
Also I want to thank Andrei for being patience with me

Date of experience: January 28, 2025
Indonesia
1 review
0 helpful votes
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Thank you for your great assistance. It is meaningful for me.

Date of experience: January 26, 2025
Hong Kong
1 review
0 helpful votes
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Exceptional Experience with Preferred Freelancer Support!

Being part of the Preferred Freelancer program has been a game-changer for my freelancing career! The level of support I receive from Jonny is truly exceptional. The support team is incredibly responsive and knowledgeable, always providing clear solutions and guidance whenever I need assistance. They make sure that all my queries are addressed promptly.

Date of experience: November 5, 2024
Philippines
1 review
0 helpful votes
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Great assistance from Criselda.
February 6, 2025

Help in reaching out to a freelancer. Guidance and recommendations

Date of experience: January 27, 2025
Uzbekistan
1 review
0 helpful votes
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After dedicating a full year to delivering quality full-stack development solutions, I'm thrilled to have earned the Preferred Freelancer status. This achievement represents countless hours of coding, problem-solving, and client collaboration. The platform has provided me with valuable opportunities to showcase my skills and build my portfolio. This milestone will undoubtedly open doors to more substantial projects and connections with clients seeking specialized expertise. I'm grateful to the Freelancer team for creating an ecosystem where hard work and excellence are recognized. Moving forward, I remain committed to maintaining high standards, continuing my professional growth, and further enriching my client relationships.

Date of experience: January 15, 2025
Bangladesh
1 review
0 helpful votes
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Thank you Macy M
December 26, 2024

Macy M support has been helpful and responsive overall. He provides me clear and professional answers.

Date of experience: December 16, 2024
Nigeria
1 review
0 helpful votes
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The BEST FREELANCER AGENT
February 5, 2025

She resolved all my issues in no time. The best agent ever

Date of experience: January 26, 2025
India
1 review
0 helpful votes
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Thank you Jonny for your assistance
February 5, 2025

He was very helpful in explaining everything clearly.

Date of experience: January 26, 2025
Pakistan
1 review
0 helpful votes
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Excellent Support and Assistance! By Jonny
January 25, 2025

I'm incredibly grateful to Jonny for awarding me the Preferred Freelancer badge on Freelancer.com. His professionalism and clear communication made the entire process smooth and easy to navigate. Jonny took the time to ensure I understood the benefits of the badge and how it would enhance my profile. I truly appreciate his dedication and support in helping freelancers succeed on the platform.

Thanks again, Jonny! 👍

Date of experience: January 15, 2025
Morocco
1 review
0 helpful votes
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Support
February 4, 2025

It was nice experience the agent provide a detailed guide,Thanks

Date of experience: January 25, 2025
France
1 review
0 helpful votes
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Deep Appreciation for Your Kind Assistance
November 19, 2024

Dear Olivia, I wanted to take a moment to express my heartfelt gratitude for your prompt and caring assistance. Your guidance was incredibly helpful, and I truly appreciate the time you dedicated to addressing my inquiries.

Date of experience: November 9, 2024
Portugal
1 review
0 helpful votes
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Ratings review
January 21, 2025

Olivia was Efficient.
And that is exactly what you need when you ask for assistance.
Thanks.

Date of experience: January 11, 2025
Indonesia
1 review
0 helpful votes
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Good
February 3, 2025

Good communication, even though it only answers without giving a solution. But that's enough.

Date of experience: January 24, 2025