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FreelancerReviews 20,113

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
Follow Chrismono H.
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The collaboration of Lyndon S. Was clean and great.
Fast response and kind support. Excellent!
Recommend!

Date of experience: May 9, 2025
Hong Kong
1 review
0 helpful votes
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Xavier B. Offered extremely efficient and professional assistance. He promptly solved my credit card verification problem, ensuring everything went smoothly. His service was outstanding—friendly, knowledgeable, and dedicated. Thanks to him, the issue was resolved quickly. Highly appreciate his help!

Date of experience: May 9, 2025
India
1 review
0 helpful votes
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I had a billing issue regarding my membership on Freelancer.com, and Xavier B. From the support team handled it with great professionalism and care. Even though the membership fee was non-refundable as per policy, he helped me by processing a courtesy cancellation refund. He also clearly explained how the refund process works through the bank. I really appreciate his quick responses, clear communication, and supportive attitude. Thank you, Xavier!

Date of experience: May 8, 2025
GB
1 review
0 helpful votes
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Easy communication
May 18, 2025

Organised and efficient chat with Mary regarding onboarding an FL programme. Interview started on time and was very helpful and informative.

Date of experience: May 8, 2025
Chile
1 review
0 helpful votes
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Clear and informative.
May 18, 2025

A very informative and clear interview with Russell V. I got answers to all my questions, and also, I had the opportunity to showcase my previous work.

Date of experience: May 8, 2025
Pakistan
1 review
0 helpful votes
Follow Zahid H.
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Great experience
May 18, 2025

One of the best support in the world. Quick response and explained my query very well and resolved the issue within few minutes.

Date of experience: May 8, 2025
Timor-Leste
1 review
0 helpful votes
Follow Live E.
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Jonny is the best PFP member
May 17, 2025

It was clear fast and highly pleasant and looking forward to keep this trust he has bestowed upon us as good as it should

Date of experience: May 8, 2025
India
1 review
0 helpful votes
Follow Satyanarayan J.
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Best support... Thanks you
May 16, 2025

Jonny T. Thank The Preferred Freelancer Program on Freelancer.com offers exceptional support and project opportunities for top-rated professionals. As a member, I've received priority access to high-value projects and personalized support from dedicated project recruiters. The platform ensures that only verified clients and serious jobs are matched with Preferred Freelancers, reducing time wasted on low-quality leads. The recruiters are proactive, often recommending my profile to clients and helping clarify project scopes before bidding. This boosts both trust and conversion rates. Communication is swift, and any issues are resolved promptly by the support team. Overall, the program has helped elevate my freelancing career by connecting me with premium clients and offering a higher level of visibility and credibility. I highly recommend it to experienced freelancers aiming to scale their business and build a reliable client base. The support and opportunities it provides are unmatched compared to standard freelancer access.

Date of experience: May 7, 2025
India
1 review
0 helpful votes
Follow Riyaz S.
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It was great experience, Freelancer team helped me understand all the guidelines related to preferred freelancer SLA program and other rules.

Date of experience: May 7, 2025
Pakistan
1 review
0 helpful votes
Follow Abdul H.
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I had a great experience, Mary cleared out everything and delivered the badge as per the process, thank you so much

Date of experience: May 6, 2025
Pakistan
1 review
0 helpful votes
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I mistakenly shared the wrong screenshot with a client and asked Selma to help me delete it. She looked at the whole scenario, investigated and deleted it, realizing it was a genuine mistake.

Date of experience: May 5, 2025
India
1 review
0 helpful votes
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Great Experience!
May 15, 2025

Very well structured, precise and promptly answered my query. It was a great experience from start to finish!

Date of experience: May 5, 2025
Canada
1 review
0 helpful votes
Follow Yousef K.
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I talked with Magenta and she helped a lot.
Yet i refunded the payments for a project the client keep asking for more money. I explain the situation to the support team (Magenta) and she checked the messages and she told me the they reach out to the client to cancel the project. Thanks

Date of experience: May 5, 2025
Illinois
1 review
0 helpful votes
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Chat with Hope D.
May 13, 2025

She explained the process of the refund which can take 12 to 15 days. She answered all my questions in a timely manner.

Date of experience: May 3, 2025
Utah
1 review
0 helpful votes
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Amazing service
May 13, 2025

She was attentive and listened to me well. My problem was solved asap and quickly. Thank you from the bottom of my heart. For some 10 is small but to me it's a lot of money I can't afford to right now and hope understood

Date of experience: May 4, 2025
Nigeria
1 review
0 helpful votes
Follow Ajayi O.
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I am satisfied with the customer experience
I have issues with one of my account that the email was hacked and i contact the customer care to help me with it which we later concluded on getting the account close.

Date of experience: May 3, 2025
India
1 review
0 helpful votes
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Great Support
May 12, 2025

Magenta was really quick in resolving the issue. Really happy with the support provided thank you :)

Date of experience: May 3, 2025
PS
1 review
0 helpful votes
Follow Motawea A.
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Join to PFP Program
May 11, 2025

The best staff, best employee (JonnyPFP), helpful, patient and professional. Thank you a lot.
I hope I live up to your expectations.

Date of experience: May 2, 2025
Pakistan
1 review
0 helpful votes
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Feedback for Leopold
May 11, 2025

I had a great experience chatting with Leopold today. He was clear, patient, and very helpful in resolving my concern. I truly appreciate the support and professionalism he showed throughout the session. Thank you again, Leopold!

Date of experience: May 2, 2025
Bangladesh
1 review
0 helpful votes
Follow MD MARUFUR R.
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It was good
May 11, 2025

Thanks for the support. It was a great experiance with freelancer.com support team. I am very happy with their response. I am hopeful that in future they help me like this time. Thanks for everything

Date of experience: May 2, 2025