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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The collaboration of Lyndon S. Was clean and great.
Fast response and kind support. Excellent!
Recommend!
Xavier B. Offered extremely efficient and professional assistance. He promptly solved my credit card verification problem, ensuring everything went smoothly. His service was outstanding—friendly, knowledgeable, and dedicated. Thanks to him, the issue was resolved quickly. Highly appreciate his help!
I had a billing issue regarding my membership on Freelancer.com, and Xavier B. From the support team handled it with great professionalism and care. Even though the membership fee was non-refundable as per policy, he helped me by processing a courtesy cancellation refund. He also clearly explained how the refund process works through the bank. I really appreciate his quick responses, clear communication, and supportive attitude. Thank you, Xavier!
Organised and efficient chat with Mary regarding onboarding an FL programme. Interview started on time and was very helpful and informative.
A very informative and clear interview with Russell V. I got answers to all my questions, and also, I had the opportunity to showcase my previous work.
One of the best support in the world. Quick response and explained my query very well and resolved the issue within few minutes.
It was clear fast and highly pleasant and looking forward to keep this trust he has bestowed upon us as good as it should
Jonny T. Thank The Preferred Freelancer Program on Freelancer.com offers exceptional support and project opportunities for top-rated professionals. As a member, I've received priority access to high-value projects and personalized support from dedicated project recruiters. The platform ensures that only verified clients and serious jobs are matched with Preferred Freelancers, reducing time wasted on low-quality leads. The recruiters are proactive, often recommending my profile to clients and helping clarify project scopes before bidding. This boosts both trust and conversion rates. Communication is swift, and any issues are resolved promptly by the support team. Overall, the program has helped elevate my freelancing career by connecting me with premium clients and offering a higher level of visibility and credibility. I highly recommend it to experienced freelancers aiming to scale their business and build a reliable client base. The support and opportunities it provides are unmatched compared to standard freelancer access.
It was great experience, Freelancer team helped me understand all the guidelines related to preferred freelancer SLA program and other rules.
I had a great experience, Mary cleared out everything and delivered the badge as per the process, thank you so much
I mistakenly shared the wrong screenshot with a client and asked Selma to help me delete it. She looked at the whole scenario, investigated and deleted it, realizing it was a genuine mistake.
Very well structured, precise and promptly answered my query. It was a great experience from start to finish!
I talked with Magenta and she helped a lot.
Yet i refunded the payments for a project the client keep asking for more money. I explain the situation to the support team (Magenta) and she checked the messages and she told me the they reach out to the client to cancel the project. Thanks
She explained the process of the refund which can take 12 to 15 days. She answered all my questions in a timely manner.
She was attentive and listened to me well. My problem was solved asap and quickly. Thank you from the bottom of my heart. For some 10 is small but to me it's a lot of money I can't afford to right now and hope understood
I am satisfied with the customer experience
I have issues with one of my account that the email was hacked and i contact the customer care to help me with it which we later concluded on getting the account close.
Magenta was really quick in resolving the issue. Really happy with the support provided thank you :)
The best staff, best employee (JonnyPFP), helpful, patient and professional. Thank you a lot.
I hope I live up to your expectations.
I had a great experience chatting with Leopold today. He was clear, patient, and very helpful in resolving my concern. I truly appreciate the support and professionalism he showed throughout the session. Thank you again, Leopold!
Thanks for the support. It was a great experiance with freelancer.com support team. I am very happy with their response. I am hopeful that in future they help me like this time. Thanks for everything
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
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