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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was my first time to hire some via this platform for my project and end it up with a scammer designer I mistakenly released the payment and he stopped responding to my messages and didn't complete my project too then I reached out to customer support and thanks to Olivia solved the issue.
Support was really helpful in assigning my preferred freelancer badge. Great communicator as well. I would definitely recommend
I truly appreciate the support I received—my question was handled with clarity, patience, and genuine professionalism. The response was not only accurate but also thoughtfully explained, which made me feel valued and well taken care of. It was one of the best support experiences I've had.
Selma was great. She gave me enough information to take a well informed decision.
She is supportive and helpful 🙂. I'm always satisfied with her.
Hello,
I just wanted to take a moment to sincerely thank you for your assistance. The instructions you provided were extremely helpful, and I was able to successfully resolve the issue with my account. I truly appreciate the time and effort you took to guide me through the process.
Your support has been invaluable, and I'm grateful for the prompt and efficient help. It's always reassuring to know that such a dedicated support team is available when needed.
Once again, thank you for your help! I really appreciate it.
Best regards,
NUR
Wonderful experience. She helped me with what I wanted.
The meeting started on time, given points that refreshed knowledge and helped understanding about the program.
Also, answered my queries.
The experience was great!
The support team was excellent! Quick responses and clear explanations.
Xavier B. Was extremely helpful in assisting me with my payment questions and providing advice on how to resolve an error with a client.
I had questions about verifying my Freelancer account, and Xavier B. Was extremely helpful!
Outstanding experience that left me feeling valued and satisfied.
Gave his maximum to resolve my issue and understood it!
Excellent Support Experience!
Thank you Margaux S.
I had a great experience with the support team. The agent was professional, responsive, and provided clear guidance throughout our conversation. They addressed all my concerns efficiently and ensured I had the information I needed before closing the chat.
I appreciate their patience and willingness to help. Highly recommend their support service!
Your staff is very helpful and excellence in solving my request. 5 stars
Olivia was great, gave me proper instructions and answers to all my queries. Thank you Olivia
When I tried to authenticate my payment method my currency wasn't listed in the website and used one, from the list given. So, I did enter the value that was charged by converting my currency to USD, and that value was wrong. Then I asked for support, and from the general support service of Freelancer, Xavier B informed me about its procedure of how the currency should be mentioned. It helped a lot and I was relieved by those words. Thanks a lot!
Excellent experience with him. He is very calm and helpful.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.