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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Xavier is a professional and fast supporter. This guide, with his mastery and quick, professional guidance, makes the audience feel calm and secure.
Team helped to quickly reactivate my verified by freelancer account. I was kind of lost for a week after deactivation of my freelancer account by accident. I opened another account and reached the team to activate my actual account. Hurray! Team has reactivated my account in a less time. Kudos to the team. Great day all
So basically I was not able to sleep from last few days because I was scammed in freelancer but today Selma T assisted me and she helped me and in reversing the transaction now I'll get my money back thank you Selma T I love you you're amazing thank you so much
He helped me out with my rising star badge by asking the correct questions–something that is rare and I really appreciate that. The processing was efficient enough and he shared relevant information. 11/10!
Support Service
Thank you for your assistance, Angie. Please keep up the good work!
"Selma helped me greatly in understanding the issue. She took the initiative to send an email to the client on my behalf and was very understanding throughout the process.
Heidi was such a kind soul to talk to, patient, understanding, and incredibly helpful. She guided me through everything I needed with genuine care, making the whole process smooth and stress-free. I truly appreciate her support and would absolutely recommend working with her.
I had a truly wonderful experience speaking with Heidi. P. She was very professional, patient, and clear in all her explanations. Every question I asked was answered thoughtfully and thoroughly, making the whole process easy to understand. Heidi. P's friendly attitude and willingness to assist made me feel very comfortable and valued as a customer. She showed genuine care and took the time to ensure that I had all the information I needed. It's rare to find such excellent customer service these days, and I truly appreciate the support I received from her. Thank you, Heidi. P, for the great service!
Im with magenta. All smooth 'n good
Im with magenta. All smooth 'n good
Im with magenta. All smooth 'n good
Im with magenta. All smooth 'n good
I contacted support regarding a restriction on my account and a penalty related to a project. I was very worried, but the support team, especially Heidi, listened carefully, explained the situation clearly, and helped me understand the next steps. I appreciate their patience and professionalism during this stressful experience. Thank you so much, Heidi, for your kind and professional support. You were very patient and helpful
I got some problem with awarding my project. I had some questions. I shared some documents and the supporter was very helpful
I wanted to take back my deposit for a contest that has not met my requirements and the freelancer support (Magenta. S) was very helpful and has immediately understand my situation!
Heidi really looked into it and explained me clearly. The experience was smooth. She could really train people in customer service. Thank you Heidi.
I would rate my experience with Freelancer customer support as 10. The team is generally helpful/responsive, though [mention any specific challenges or positives].
Jonny was very helpful and It was a great experience talking with him. I was just promoted to be a Rising Star and am excited to see how things will go.
Selma T in the supporting center was so professional and helpful, I'm grateful for the service provided
I had a great onboarding experience with the Preferred Freelancer Program. Jonny was incredibly helpful, clear, and professional throughout the entire process. He provided all the important information, useful resources, and answered every question with patience. The communication was smooth, and I felt well-supported at every step. Excited to be part of the program and looking forward to new opportunities!
Greatly thanks Hope D 's assistance today as I no longer require my contest. Patiently and professionally explain the options for me so I can resolve my issue.
Freelancer support agent Olivia helped me a lot to solve my withdrawal problems. Freelancer support agents are very helpful and friendly.
Magenta S. Provided very good support and tried to solve my issues with great care
Heidi provided outstanding assistance regarding my payment inquiry. Heidi was professional, responsive, and gave me valuable advice—specifically recommending that I avoid payment until I was fully satisfied with the delivered work. The guidance was clear and customer-focused, making the process much smoother. Truly appreciated her help!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.