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FreelancerReviews 19,900

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Syed R.
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Freelancer charged me automatically and a negative balance comes up on my profile so I go for support for the refund

Date of experience: April 14, 2025
India
1 review
0 helpful votes
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Project awarding concern
April 24, 2025

Thank you, freelancer. Your support staff is great. Thank you, Margaux S, for solving my concern. God bless you.

Date of experience: April 14, 2025
Italy
1 review
0 helpful votes
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Very fast and effective
April 24, 2025

Problem solved in 10 seconds
Problem solved in 10 seconds
Problem solved in 10 seconds
Problem solved in 10 seconds

Date of experience: April 14, 2025
Japan
1 review
0 helpful votes
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I had issue with English Exam and Margaux S Helped me resolved it, the time of the exam was supposed to be 40 min and it only lasted for 10 min and I got timed out, I complained to Margaux and he refund my $5 which further increased my trust in the system here. Thank you Margaux

Date of experience: April 14, 2025
Mexico
1 review
0 helpful votes
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Best service ever
April 23, 2025

Thank u, for making this easy as someone who doesnt have experience at any of this and the account. I'm so grateful because there wasn't any confusions or problems

Date of experience: April 13, 2025
Philippines
1 review
0 helpful votes
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Preferred Freelancer Review
April 23, 2025

Jonny is great on what he does, provided all the information I need regarding the program even the small details. Thanks.

Date of experience: April 13, 2025
India
1 review
0 helpful votes
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Quick and great response
April 23, 2025

I'm very happy about quick respone and immidiate action taken on my issue by freelancer support Selma. T

Date of experience: April 13, 2025
Bangladesh
1 review
0 helpful votes
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I had a wonderful experience with the support provided by agent Heidi P. She was quick to respond and offered a clear and instant solution to my issue. What stood out most was her polite and kind attitude throughout the conversation. She made sure I understood everything clearly and patiently walked me through the steps. I truly appreciate her professionalism and empathy. It's rare to find such prompt and friendly service these days, and it made a big difference in my experience. Thank you again, Heidi, for your excellent support. You're a great asset to the team!

Date of experience: April 13, 2025
Indonesia
1 review
0 helpful votes
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The support was prompt, helpful, and provided clear information to resolve my issue. I appreciate their assistance (Heidi)

Date of experience: April 13, 2025
GB
1 review
0 helpful votes
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Good and fast response
April 23, 2025

I had a chat with Heidi P.
She was very helpful and quick to respond. She identified the problem and said she would take action to resolve it for me.
Thank you!

Date of experience: April 13, 2025
India
1 review
0 helpful votes
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Great support from Heidi
April 23, 2025

My account got charged for the membership plan and i don't want it so i reached out to support team member Heidi and they helped me alot to get my refund

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Amazing help
April 22, 2025

I want to thank Olivia for her exceptional support. She was patient, understanding, and went above and beyond to resolve my contest issue. She clearly explained my options, processed my refund promptly, and even offered courtesy credits for my upgrades. Her professionalism and kindness made the whole experience much smoother. I truly appreciate her help and highly recommend her assistance to anyone in need of support.

Date of experience: April 12, 2025
GB
1 review
0 helpful votes
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Good job with Heidi.
April 22, 2025

It was very informative and really helped me a lot, thank you so much Heidi. I'm truly looking forward to seeing the final result and I appreciate your support throughout this process."

Date of experience: April 12, 2025
India
1 review
0 helpful votes
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Smart. Quick. Support
April 21, 2025

After 6 years im back on freelancer. Com *******@Olivia respond quick and verified my data, really appreciate your time and quick support

Date of experience: April 11, 2025
India
1 review
0 helpful votes
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Great. The professional helped promptly and without delay and the resolution was to my satisfaction. I would recommend such a nice experience.

Date of experience: April 11, 2025
Saudi Arabia
1 review
0 helpful votes
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It was very nice professional interview with Russell V., direct questions to the point targeting verification of my expertise without complications.
Thank you and happy to be part from Freelancer community.

Date of experience: April 11, 2025
Bangladesh
1 review
0 helpful votes
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Good customer support
April 21, 2025

I appreciate this customer support about fees and charges from Frieda S. Freelancer. Com Support Team.

Date of experience: April 11, 2025
Hungary
1 review
0 helpful votes
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Subscribing issue
April 21, 2025

To be honest i was a bit frustrated but the customer support member who was taking care of my case was very helpful, informed and detailed
Thank you so much

Date of experience: April 11, 2025
India
1 review
0 helpful votes
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Deposited amount explaniation.
April 20, 2025

Good and pleasant, have a good knowledge and patiently answered all my queries. That made me feel good. And cleared the issue we were discussing

Date of experience: April 10, 2025
Ireland
1 review
0 helpful votes
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Quick and professional
April 20, 2025

Handled my issue quickly and without fuss. A pleasure to deal with. Problem was resolved to my satisfaction.

Date of experience: April 10, 2025