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FreelancerReviews 20,040

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,156
value
1,006
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Oman
1 review
0 helpful votes
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Good feeling
May 9, 2025

Xavier is a professional and fast supporter. This guide, with his mastery and quick, professional guidance, makes the audience feel calm and secure.

Date of experience: April 30, 2025
Lithuania
1 review
0 helpful votes
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Reactivaiton of lost account
May 7, 2025

Team helped to quickly reactivate my verified by freelancer account. I was kind of lost for a week after deactivation of my freelancer account by accident. I opened another account and reached the team to activate my actual account. Hurray! Team has reactivated my account in a less time. Kudos to the team. Great day all

Date of experience: April 28, 2025
India
1 review
0 helpful votes
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Selma you're awesome
May 7, 2025

So basically I was not able to sleep from last few days because I was scammed in freelancer but today Selma T assisted me and she helped me and in reversing the transaction now I'll get my money back thank you Selma T I love you you're amazing thank you so much

Date of experience: April 28, 2025
Philippines
1 review
0 helpful votes
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Jonny provided an efficient and authentic service.
May 8, 2025
Updated review

He helped me out with my rising star badge by asking the correct questions–something that is rare and I really appreciate that. The processing was efficient enough and he shared relevant information. 11/10!

Products used:

Support Service

Date of experience: April 28, 2025

Angie M. Shared precise answers promptly
March 13, 2025
Previous review

Thank you for your assistance, Angie. Please keep up the good work!

Date of experience: March 2, 2025
Egypt
1 review
0 helpful votes
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"Selma helped me greatly in understanding the issue. She took the initiative to send an email to the client on my behalf and was very understanding throughout the process.

Date of experience: April 27, 2025
PS
1 review
0 helpful votes
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Heidi was such a kind soul to talk to, patient, understanding, and incredibly helpful. She guided me through everything I needed with genuine care, making the whole process smooth and stress-free. I truly appreciate her support and would absolutely recommend working with her.

Date of experience: April 27, 2025
Nigeria
1 review
0 helpful votes
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Detailed response
May 7, 2025

I had a truly wonderful experience speaking with Heidi. P. She was very professional, patient, and clear in all her explanations. Every question I asked was answered thoughtfully and thoroughly, making the whole process easy to understand. Heidi. P's friendly attitude and willingness to assist made me feel very comfortable and valued as a customer. She showed genuine care and took the time to ensure that I had all the information I needed. It's rare to find such excellent customer service these days, and I truly appreciate the support I received from her. Thank you, Heidi. P, for the great service!

Date of experience: April 27, 2025
Bangladesh
1 review
0 helpful votes
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If there is such a support team, Freelancer. Com will improve further. I want the support to improve and Freelancer. Com to move to a respectable ranking in the Mon Ranking.

Date of experience: April 27, 2025
Indonesia
1 review
0 helpful votes
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Clear 'n informative
May 6, 2025

Im with magenta. All smooth 'n good
Im with magenta. All smooth 'n good
Im with magenta. All smooth 'n good
Im with magenta. All smooth 'n good

Date of experience: April 27, 2025
Viet Nam
1 review
0 helpful votes
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I contacted support regarding a restriction on my account and a penalty related to a project. I was very worried, but the support team, especially Heidi, listened carefully, explained the situation clearly, and helped me understand the next steps. I appreciate their patience and professionalism during this stressful experience. Thank you so much, Heidi, for your kind and professional support. You were very patient and helpful

Date of experience: April 26, 2025
Turkiye
1 review
0 helpful votes
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Award problem
May 5, 2025

I got some problem with awarding my project. I had some questions. I shared some documents and the supporter was very helpful

Date of experience: April 25, 2025
France
1 review
0 helpful votes
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Very helpful!
May 5, 2025

I wanted to take back my deposit for a contest that has not met my requirements and the freelancer support (Magenta. S) was very helpful and has immediately understand my situation!

Date of experience: April 25, 2025
India
1 review
0 helpful votes
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Heidi really looked into it and explained me clearly. The experience was smooth. She could really train people in customer service. Thank you Heidi.

Date of experience: April 25, 2025
Bangladesh
1 review
0 helpful votes
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Nice Experience
May 4, 2025

I would rate my experience with Freelancer customer support as 10. The team is generally helpful/responsive, though [mention any specific challenges or positives].

Date of experience: April 25, 2025
Pakistan
1 review
0 helpful votes
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It was a great experience
May 4, 2025

Jonny was very helpful and It was a great experience talking with him. I was just promoted to be a Rising Star and am excited to see how things will go.

Date of experience: April 25, 2025
Egypt
1 review
0 helpful votes
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Selma T in the supporting center was so professional and helpful, I'm grateful for the service provided

Date of experience: April 25, 2025
Pakistan
1 review
0 helpful votes
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I had a great onboarding experience with the Preferred Freelancer Program. Jonny was incredibly helpful, clear, and professional throughout the entire process. He provided all the important information, useful resources, and answered every question with patience. The communication was smooth, and I felt well-supported at every step. Excited to be part of the program and looking forward to new opportunities!

Date of experience: April 24, 2025
Australia
1 review
0 helpful votes
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Customer help and support
May 3, 2025

Greatly thanks Hope D 's assistance today as I no longer require my contest. Patiently and professionally explain the options for me so I can resolve my issue.

Date of experience: April 24, 2025
Bangladesh
1 review
0 helpful votes
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Freelancer support agent Olivia helped me a lot to solve my withdrawal problems. Freelancer support agents are very helpful and friendly.

Date of experience: April 23, 2025

Good support
January 1, 2025
Previous review

Magenta S. Provided very good support and tried to solve my issues with great care

Date of experience: December 22, 2024
Italy
1 review
0 helpful votes
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Excellent Support & Helpful Advice
April 30, 2025

Heidi provided outstanding assistance regarding my payment inquiry. Heidi was professional, responsive, and gave me valuable advice—specifically recommending that I avoid payment until I was fully satisfied with the delivered work. The guidance was clear and customer-focused, making the process much smoother. Truly appreciated her help!

Date of experience: April 20, 2025