Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

FreelancerReviews 20,098

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Abdul H.
Unfollow Abdul H.
Share Review
Report Review

I had a great experience, Mary cleared out everything and delivered the badge as per the process, thank you so much

Date of experience: May 6, 2025
Pakistan
1 review
0 helpful votes
Follow Wasif n.
Unfollow Wasif n.
Share Review
Report Review

I mistakenly shared the wrong screenshot with a client and asked Selma to help me delete it. She looked at the whole scenario, investigated and deleted it, realizing it was a genuine mistake.

Date of experience: May 5, 2025
India
1 review
0 helpful votes
Follow Mohammed B.
Unfollow Mohammed B.
Share Review
Report Review

Great Experience!
May 15, 2025

Very well structured, precise and promptly answered my query. It was a great experience from start to finish!

Date of experience: May 5, 2025
Canada
1 review
0 helpful votes
Follow Yousef K.
Unfollow Yousef K.
Share Review
Report Review

I talked with Magenta and she helped a lot.
Yet i refunded the payments for a project the client keep asking for more money. I explain the situation to the support team (Magenta) and she checked the messages and she told me the they reach out to the client to cancel the project. Thanks

Date of experience: May 5, 2025
Illinois
1 review
0 helpful votes
Follow Latanya H.
Unfollow Latanya H.
Share Review
Report Review

Chat with Hope D.
May 13, 2025

She explained the process of the refund which can take 12 to 15 days. She answered all my questions in a timely manner.

Date of experience: May 3, 2025
Utah
1 review
0 helpful votes
Follow Shakerra B.
Unfollow Shakerra B.
Share Review
Report Review

Amazing service
May 13, 2025

She was attentive and listened to me well. My problem was solved asap and quickly. Thank you from the bottom of my heart. For some 10 is small but to me it's a lot of money I can't afford to right now and hope understood

Date of experience: May 4, 2025
Nigeria
1 review
0 helpful votes
Follow Ajayi O.
Unfollow Ajayi O.
Share Review
Report Review

I am satisfied with the customer experience
I have issues with one of my account that the email was hacked and i contact the customer care to help me with it which we later concluded on getting the account close.

Date of experience: May 3, 2025
India
1 review
0 helpful votes
Follow pedia p.
Unfollow pedia p.
Share Review
Report Review

Great Support
May 12, 2025

Magenta was really quick in resolving the issue. Really happy with the support provided thank you :)

Date of experience: May 3, 2025
PS
1 review
0 helpful votes
Follow Motawea A.
Unfollow Motawea A.
Share Review
Report Review

Join to PFP Program
May 11, 2025

The best staff, best employee (JonnyPFP), helpful, patient and professional. Thank you a lot.
I hope I live up to your expectations.

Date of experience: May 2, 2025
Pakistan
1 review
0 helpful votes
Follow Hammad B.
Unfollow Hammad B.
Share Review
Report Review

Feedback for Leopold
May 11, 2025

I had a great experience chatting with Leopold today. He was clear, patient, and very helpful in resolving my concern. I truly appreciate the support and professionalism he showed throughout the session. Thank you again, Leopold!

Date of experience: May 2, 2025
Bangladesh
1 review
0 helpful votes
Follow MD MARUFUR R.
Unfollow MD MARUFUR R.
Share Review
Report Review

It was good
May 11, 2025

Thanks for the support. It was a great experiance with freelancer.com support team. I am very happy with their response. I am hopeful that in future they help me like this time. Thanks for everything

Date of experience: May 2, 2025
Egypt
1 review
0 helpful votes
Follow Ahmed K.
Unfollow Ahmed K.
Share Review
Report Review

Helpful guidance
May 11, 2025

I received prompt and helpful assistance from agent Hope regarding my Withdrawal Request. She was clear, concise, and resolved my issue quickly. Her professionalism and efficiency made the process stress-free and smooth. Great support experience overall.

Date of experience: May 2, 2025
VE
1 review
0 helpful votes
Follow Rafael F.
Unfollow Rafael F.
Share Review
Report Review

Freelancer.com contest
May 11, 2025

I used again chat help for an agent in this case his name was Xavier B. I was worried about a contest by freelancer.com he helped me very well and clarified my doubts thank you.

Date of experience: May 7, 2025
India
1 review
0 helpful votes
Follow godhani D.
Unfollow godhani D.
Share Review
Report Review

I have not contact in outside work and Why are you again talk with team and return me not reply me after I will legal action for freelancer

Date of experience: May 1, 2025
France
1 review
0 helpful votes
Follow ILYES j.
Unfollow ILYES j.
Share Review
Report Review

I was promised a full refund by a freelancer in exchange for a 5-star review — a clear violation of platform rules.
I refused to fake a review and opened a dispute through Freelancer's system. The result?
Even though the freelancer failed to deliver the promised work — which was obsolete, useless, and delivered months late — I never recovered the full amount I paid.
I lost 750€ and more than 2 months of my time. To make it worse, Freelancer.com won't even let me leave a public review to warn other clients.
The funds were released before the work began, yes — but what's the point of using a "secure platform" if it doesn't protect you when there's clear abuse? The platform did nothing to correct this serious misconduct.
I trusted their system to protect me as a client. It failed completely. Avoid Freelancer.com at all costs — especially if you're a serious client expecting professionalism and accountability.

Date of experience: March 6, 2025
Bangladesh
1 review
0 helpful votes
Follow Asif H.
Unfollow Asif H.
Share Review
Report Review

Hope D. Is a great guy.
May 10, 2025

Hope D. Helps me to resolve my problem soon. I appreciate your working, dear. Thanks for your help, Hope!

Date of experience: May 1, 2025
India
1 review
0 helpful votes
Follow Krithiga M.
Unfollow Krithiga M.
Share Review
Report Review

I am looking for membership assistance and Andrei M understand my issue quickly and given the solution

Date of experience: May 1, 2025
Spain
1 review
0 helpful votes
Follow jonas p.
Unfollow jonas p.
Share Review
Report Review

Great service from Xavier B
May 10, 2025

Xavier B gave great support on a delicate matter. Quick and fast he answered my questions and reassured me on how to progess

Date of experience: April 30, 2025
Italy
1 review
0 helpful votes
Follow Tatiana C.
Unfollow Tatiana C.
Share Review
Report Review

Excelent freelancer support
May 10, 2025

Had a problem with deleting my account. Xavier helped me settle an issue. Very helpful and efficient. Thanks!

Date of experience: April 30, 2025
Florida
1 review
0 helpful votes
Follow Elias D.
Unfollow Elias D.
Share Review
Report Review

Great Experience
May 9, 2025

I'm so excited to have received an invitation to the Preferred Freelancer Program! I appreciate the detailed explanation about the program, and I'm truly grateful for the opportunity. It's an honor to be part of this, and I'm looking forward to more exciting opportunities ahead. Thank you again for this incredible chance!

Date of experience: April 29, 2025