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FreelancerReviews 19,849

4.8

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,150
value
1,001
shipping
678
returns
767
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Interview with Russell V
April 19, 2025

All good and professional. Asked interesting questions and was very thorough. Was response to my questions. Very knowledgeable about the process.

Date of experience: April 9, 2025
Malaysia
1 review
0 helpful votes
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I want to sincerely thank Ami N. From Freelancer Support for her quick and respectful assistance. She handled my request professionally, confirmed the status of my ticket (#*******), and reassured me that it's being reviewed. She was polite, responsive, and made the process feel smooth and less stressful. Thank you, Ami, for your help and kind attitude. I truly appreciate support agents like you who care about users' concerns. – Karim Ismail

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Non-responsive client issue
April 18, 2025

I had a client that had been non-responsive for 72 hours. I went to the support/help chat, and Margaux answered. She was extremely helpful and dealt with the issue with alacrity.

Date of experience: April 8, 2025
Nigeria
1 review
0 helpful votes
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Nice customer care
April 18, 2025

They attend to me well, i have issues concerning KYC verification and i ask Margaux for assistant and he attend to me well

Date of experience: April 8, 2025
GB
1 review
0 helpful votes
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It was very interactive session with Russell V. during the intervie. It was a nice interview process taken by russell. Covered up major niche skill-sets helpful for the recent market trends for both web and mobile development. Thank you. Looking for a great contribution to the project

Date of experience: April 8, 2025
Washington
1 review
0 helpful votes
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Great Customer Support
April 17, 2025

This customer support team member provided an exceptional experience while assisting me in deleting my account.

Date of experience: April 7, 2025
Germany
1 review
0 helpful votes
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Good support manager
April 17, 2025

Bad experience, because I didn't have time to use the service, but I was going to be charged.
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Date of experience: April 7, 2025
Nigeria
1 review
0 helpful votes
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My verification experience is exhilarating. At some point, the verification requirements and journey appeared somewhat circuitous and tortuous as I had to struggle for a long time to get my referees to send in their reports and to submit all the documents for KYC. I must however give kudos to the Verification Team particularly Russell V. They were not just very thorough and detailed but also extremely professional.

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Date of experience: April 7, 2025
Egypt
1 review
0 helpful votes
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Thank you all
April 17, 2025

Excellent work
Heidi helped me a lot, thank you my friend
Freelancer always solves the problem and provides full assistance

Date of experience: April 7, 2025
India
1 review
0 helpful votes
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Client Issue
April 17, 2025

Magenta was efficient in assisting me. She has shown me the next steps and I hope my issue would get resolved.

Date of experience: April 7, 2025
Nigeria
1 review
0 helpful votes
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Talking with Xavier B. Was a very good experience, simple and clear, will have helped me to better project myself in my quest for success on the platform.

Date of experience: April 6, 2025
Sri Lanka
1 review
0 helpful votes
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Good Explanation
April 16, 2025

Amazing Service. It is very Fast. He explain everything very well. Therefore, I can resolve my problem easily

Date of experience: April 6, 2025
Australia
1 review
0 helpful votes
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Great Support thank Olivia
April 15, 2025

Fast, knowledgeable and polite, don't raise support tickets they will close them down, instead contact Olivia T on support chat, she is excellent.

Date of experience: April 5, 2025
India
1 review
0 helpful votes
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Feedback for Verification Process
April 15, 2025

I had a great experience connecting with Russell V for verification process. Very helpful person:-)

Date of experience: April 5, 2025
Canada
1 review
0 helpful votes
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Russell was truly amazing.
April 14, 2025

I recently had the pleasure of being interviewed by Russell, and I must say he was incredibly professional throughout the entire process. From the moment we started, he made me feel comfortable and at ease, while maintaining a high level of professionalism. He was clear, concise, and organized in his approach, making sure to explain each part of the interview process thoroughly. Russell handled everything perfectly, ensuring that the conversation flowed smoothly. It was a great experience, and I truly appreciate his professionalism and attention to detail.

Date of experience: April 4, 2025
Pakistan
1 review
0 helpful votes
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Nice Communciation
April 14, 2025

Olivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicatingOlivia was good at communicating

Date of experience: April 4, 2025
North Carolina
1 review
0 helpful votes
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Great support
April 14, 2025

Ami helped solve my issues very quickly and professionally: I appreciate the help

Date of experience: April 4, 2025
Georgia
1 review
0 helpful votes
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Olivia is awesome
April 14, 2025

Refunded for an accidental milestone created without an issue. Thanks Olivia

Date of experience: April 4, 2025
Pakistan
1 review
0 helpful votes
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Jonny
April 14, 2025

He has been quite helpful and supportive and provided all guidelines.

Date of experience: April 4, 2025
India
1 review
0 helpful votes
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Good
April 14, 2025

Russel had a professional conduct and she asked to the point questions and very supportive in answering my queries.

Date of experience: April 4, 2025