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FreelancerReviews 19,908

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Very very good. Magenta was supportive and attentive and provided reassuring information

Date of experience: February 20, 2025
Serbia
1 review
0 helpful votes
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I have a troubleshoot for payment authentication, so I have contacted with Criselda on live chat.
He as on busy, but very kind and kind to my simple words.
I think he is good at service and takes many skills, I'm very good with him and your services.
Thanks.

Date of experience: February 20, 2025
Philippines
1 review
0 helpful votes
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Help with IP Address block
March 2, 2025

Had ran through a problem regarding my IP address being blocked by the site without any notice. Luckily i had a chance talking to a freelancer agent which immediately took care of my problem, and within minutes (or less) i got back to my freelancer account again. Thank you agent for your immediate assistance.

Date of experience: February 19, 2025
Canada
1 review
0 helpful votes
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Change security phone number
March 1, 2025

I had to change my security phone number because I moved to another country, so the guy was very helpful in solving the problem.

Date of experience: February 19, 2025
India
1 review
0 helpful votes
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Bank deposit without reference id
March 1, 2025

Nice to deal with this man. Thank you for kind support..

Date of experience: February 19, 2025
Kenya
1 review
0 helpful votes
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Account issues
March 1, 2025

Had negative balance which I wasn't aware how it ended up in my account thanks to Nicola from the freelance support team I got help and everything is going on smoothly at the moment.

***** NICOLA

Date of experience: February 19, 2025
Pakistan
1 review
0 helpful votes
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Support team is very cooperative and polite. Russell is very nice and guide me about verification process. I have given all details appropriately. Hopefully i will get my verification badge soon and will start working on freelancer.com to provide services for digital marketing and social media marketing.

Date of experience: February 19, 2025
Germany
1 review
0 helpful votes
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The verification process was quick and efficient. Russell V. was professional and patient, taking the time to explain any questions and listening attentively. I felt well-supported and secure throughout the entire process.

Date of experience: February 19, 2025
France
1 review
0 helpful votes
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Russell V.
March 1, 2025

Russell V. has been patient and helpful during this interview despite my accent and my English knowledge. I'd enjoy having another interview with him if the opportunity arises again.

Date of experience: February 19, 2025
India
1 review
0 helpful votes
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We had a great experience with Jonny to apply our profile for the "Rising Star" program.
His communication was clear, precise and helpful.
We did have a couple of additional requirements to go through to complete the process but Jonny was patient and helpful throughout.

Date of experience: February 18, 2025
Japan
1 review
0 helpful votes
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Verified
February 28, 2025

It was punctual and very formal. The interviewer's camera was off, so I thought it was not fair, so I give one less star. Another thing is that the interviewer asked my facebook and linked in URL. I figure that was part of the requirement, but I thought it was not necessary during the interview. It is personal information. So if you require the information, it should be done during registration process or something.

Date of experience: February 18, 2025
VE
1 review
0 helpful votes
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Excellent attention Jonny!
February 28, 2025

Jonny Very kind and attentive to my questions at all times, thank you very much

Date of experience: February 18, 2025
BA
1 review
0 helpful votes
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Excellent help!
February 28, 2025

Andrei M. Give me a lot of helps, he provides very kind chat and be here for any of my wishes. Thanks in advance.

Date of experience: February 18, 2025
Pakistan
1 review
0 helpful votes
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Preferred Freelancing Programe
February 28, 2025

It was a great experience having discussed my preferred freelancing program with them. Thankyou

Date of experience: February 18, 2025
Morocco
1 review
0 helpful votes
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Verificatin Support
February 28, 2025

Nicola R. Has been of great help, solved the issue in no time.

Date of experience: February 18, 2025
Nigeria
1 review
0 helpful votes
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Good
February 28, 2025

It was so smooth. I only had issues when she asked for date of transactions, it wasn't showing on my phone but it dated 'Today' aside this, there's no other issue.

Date of experience: February 18, 2025
Pakistan
1 review
0 helpful votes
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About withdrawal methods.
February 28, 2025

It was a great experience to share my concerns with freelancer.com customer support.Special thanks to Magenta.s.

Date of experience: February 18, 2025
India
1 review
0 helpful votes
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Danette O. Provided excellent assistance during my onboarding to the Preferred Freelancer Program. He was prompt, courteous, and helpful throughout the process.

Date of experience: February 17, 2025
Pakistan
1 review
0 helpful votes
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Awsome Support by Magenta
February 27, 2025

Magenta is a great support agent, very cooperative

Date of experience: February 17, 2025
Bangladesh
1 review
0 helpful votes
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Xavier B. I am happy for your service
February 27, 2025

Xavier B. Is a good and helpful person. I'm very happy to talk to Xavier B.

Date of experience: February 17, 2025