• FreeShipping

FreeShipping

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Overview

FreeShipping has a rating of 1.4 stars from 750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FreeShipping most frequently mention credit card, customer service, and monthly fee problems. FreeShipping ranks 438th among Shipping sites.

  • Service
    128
  • Value
    126
  • Shipping
    97
  • Returns
    98
  • Quality
    109

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.8%
Positive
1
Neutral
0
Negative
20
43
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How would you rate FreeShipping?
Top Positive Review

“And those checks keep rolling in!”

Ellie B.
11/23/18

I'm doing a lot of online shopping! Recently bought flooring and lighting from wayfair and lumber liquidators and some miscellaneous items from Walmart, etc. Got a $543 rebate check for October. Awesome! The membership has paid for itself many times over! Awesome!

Top Critical Review

“0 STARS DONT DO IT”

Warning I.
9/24/24

This site was advertised to me after I made a purchase, making me believe that there was money to be saved on the purchase I just made. This is not the case. Essentially you have to buy the item through this website (yes, website, they do not have an app). They will charge you $20 to sign up. Since you already made the purchase, there is no money to be saved for you. & then they will charge you $20 again next month. & $20 more the month after that. They only give 10% back so you would have to buy at least $200 worth of stuff from THEIR SITE per month just to break even. 0 Stars.

Reviews (750)

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Reviews that mention popular keywords

bank account (32) membership fee (39) debit card (24) customer service (73) credit card (157)
Thumbnail of user warningi
1 review
1 helpful vote
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September 24th, 2024

This site was advertised to me after I made a purchase, making me believe that there was money to be saved on the purchase I just made. This is not the case. Essentially you have to buy the item through this website (yes, website, they do not have an app). They will charge you $20 to sign up. Since you already made the purchase, there is no money to be saved for you. & then they will charge you $20 again next month. & $20 more the month after that. They only give 10% back so you would have to buy at least $200 worth of stuff from THEIR SITE per month just to break even. 0 Stars.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelab3492
1 review
1 helpful vote
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September 4th, 2024

Why are you charging me $19.99 I don't use it anymore this is twice your charge me please cancel it refund my money back into my account at once 😡

Products used:
Nothing?

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephens2582
2 reviews
2 helpful votes
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April 11th, 2024

I just got an alert from my bank,I get alerts when a transaction is made.I opened the bank app and freeshipping.com billed me $19.00 I dont even know what for.lol.my bank stopped it.thanks chase.

Tip for consumers:
You dont have to buy anything to get charged.

Products used:
I didnt buy anything.

Thumbnail of user lisac4906
1 review
4 helpful votes
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March 13th, 2024

I don't even know how my elderly mother got a subscription to this, but she did. And, she tried to cancel it fairly immediately. Upon trying to cancel this she got 4 charges of $20 to her account and the debit card company customer service agent told me she could see that they attempted to charge it 30 more times. I called Freeshipping agent as well and he said that he did see that the subscription had been cancelled but no other charges were issued. That is NOT accurate as I see $20X4 withdrawn from her account to them. We have filed fraudulent charges.

Service
Value
Shipping
Quality
Thumbnail of user dchamp1ster
1 review
0 helpful votes
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April 3rd, 2024

In 2023 around June, I found a charge from freeshipping.com on my bank statement due to a notification from my bank. I reviewed it and contacted my bank. And stated that I had no knowledge of this company and why it was charging me 19 dollars a month. The charge was disputed and I reviewed my bank statements for several months prior. I found that I had a charge for 3 dollars and a recurring charge of 19 dollars for the prior 3 months. I had not heard of this company and did not authorize a recurring charge on my debit card. I contacted the company and got the runaround and told my membership was canceled, due to my bank refusing the charge. I filed a complaint with the BBB and was contacted and refunded the 3 prior charges. The 4th charge had been refused by my bank. I refused the company offer and demanded the refund of the initial 3 dollar charge. The charge was refunded and I accepted the resolution. Do not use this company, as its practices are deceptive and unethical. This is a scam

Tip for consumers:
This company is a scam operation

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user maritzaf36
2 reviews
7 helpful votes
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January 31st, 2024

I remember ordering flowers but never gave permission for them to sign me up. I tried calling three different numbers but they all bounced me back. Beware of this company, they are a bunch of scammers who will treat you like a ball. I strongly advise you not to buy flowers from shipping.com! They have taken $13+ from me since August 23rd and I still haven't received anything. I will be reporting them to the Better Business Bureau! SCAMMERS! You deserve a 0 stars!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karandgr8singh
1 review
4 helpful votes
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January 6th, 2024

Charged me $2 from a third party website where it got my credentials for. Tried to charge me $19 7 days later when i realized this was going on and disputed the transaction and getting new credit card.

Service
Value
Shipping
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Quality
Thumbnail of user joyj307
1 review
3 helpful votes
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January 9th, 2024

Freeshipping.com is a scam. I give the worst review for FreeShipping.com due to their unethical conduct and terrible services. They failed to honor a 10% cash back as posted on their website ads and canceled my new membership (only opened for 3 days) after asking for 10% cash back on a full-price order. The customer representatives were rude and lacked knowledge about the products and services they offered. Stay away, do not sign up for Freeshipping.com membership.

Tip for consumers:
Do not buy anything from Freeshipping.com and do not sign up for membership. It is a scam. They don't honor the discounts and services listed on their website. Poor service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hunterh174
1 review
8 helpful votes
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July 18th, 2023

I've seen a few reviewers mention how it is the customers fault for signing up for this service, but it's really not. I had a promised $10 shipping rebate (which I never received) tacked to the end of a Banana Republic purchase, it required me to make an account and then began charging me $20 a month. At no point in the sign up process was it made clear I was signing up for a billed service. Fine print I suppose...

To be fair, they do send a confirmation email stating there will be billing, but it is all the way at the bottom and at the top of the email there is a big button saying "Claim my $10 Cash Back", so it is highly unlikely you are going to scroll down to see that. Pretty disappointing a company like this even exists because there is a market for what they supposedly provide. They'd likely have more success being like Rakuten and offering a free win-win service rather than sneakily taking money out of your bank account until you notice.

Value
Quality
Thumbnail of user joet170
2 reviews
4 helpful votes
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May 10th, 2021

I ordered an AC compressor from PartsGeek.com since their website said "free shipping" which made it the best price. But then PartsGeek.com charged me for shipping anyway and said I had to apply for a shipping rebate from their partner, FreeShipping.com. After I gave FreeShipping.com my information so "they'd know where to send my rebate," they demanded my credit card number so they could charge me $13/month for their "services" which I don't want. Holy buckets, what a scam! I'll never again buy anything from PartsGeek.com or any other retailer that pulls this "free shipping" scam. I'd give FreeShipping.com zero stars if I could. I can't see why would anyone give FreeShipping.com more that 1 star for this scam unless they are its owners or employees?

Thumbnail of user alinaw23
3 reviews
6 helpful votes
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September 22nd, 2021
Verified purchase

I cannot express how I am moved and I have the feeling that I have been deceived.
In 2015, I bought a dog sled, which offered free delivery. After 6 years, it turned out that I pay a subscription of $ 16 a month! 108 months!
I tried to claim it, I got a refund for 6 months, but 102 months are covered with silence. None contacts me! None has nothing to say? Over a $1000 from my pocket was stolen!
Is that a business or a scam?

Tip for consumers:
Be careful, it's a scam. The free shipping that was offered turned up as a subscription that was charged for 108 months $16 each month!

Products used:
"FREE SHIPPING"

Service
Value
Shipping
Returns
Quality
Thumbnail of user salvatoreg11
1 review
4 helpful votes
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January 26th, 2019
• Updated review

This is an update to my review (below). FreeShipping.com refunded ALL charges to my account within a few days of calling them. My one star review still stands because I think what they did was sleazy.

Original Review:
Just realized I was being charged the 12.97 monthly fee for the past 9 months. I never signed up for it and felt I was duped in the midst of processing a $50 rebate in connection
With 1-800-Flowers. Today, I called them to complain and they were polite and gave no resistance to my wanting a refund. They said they would cancel my monthly subscription and refund all 9 charges. I received confirmation emails about the cancellation and refund. According to them, I should be fully reimbursed within 2 to 5 business days. We'll see what
Happens. Fingers crossed.

Refund In Progress
January 24th, 2019
• Previous review

Just realized I was being charged the 12.97 monthly fee for the past 9 months. I never signed up for it and felt I was duped in the midst of processing a $50 rebate in connection with 1-800-Flowers. Today, I called them to complain and they were polite and gave no resistance to my wanting a refund. They said they would cancel my monthly subscription and refund all 9 charges. I received confirmation emails about the cancellation and refund. According to them, I should be fully reimbursed within 2 to 5 business days. We'll see what happens. I will update if the charges aren't refunded. Fingers crossed.

Thumbnail of user edm716
1 review
2 helpful votes
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January 23rd, 2022
Verified purchase

Never signed up for this scam! I brought something from the Bradford exchange group and they must have signed me up. Maybe they said would you like free shipping! Anyhow for 3 years they been stealing money out of my credit card every month! The catch is when you review your card and see free shipping you think just that! They should be put in jail!

Tip for consumers:
Don’t

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnw1468
1 review
10 helpful votes
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December 13th, 2018

Neither my wife nor I subscribed to Freeshipping.com, but were charged 18 times. Not knowing anything about this subscription we missed it and it amounted to $233.46. Never click on this Freeshipping.com site ad. I would not give one star since I know nothing about this site except they somehow got our money. You can get subscribed without actually wanting it.

Thumbnail of user helpf2
Help F. – FreeShipping Rep

Hi John,

I apologize for any inconvenience. I will be happy to look into your account and refund the membership fees.

Can you please contact me directly at Help@FreeShipping.com? Please reference Customer Loyalty #FS982.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Thumbnail of user stacym179
2 reviews
6 helpful votes
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February 9th, 2019

First, don't fall for the site name, shipping is NOT free! Secondly, it takes weeks to get an order. When I did finally receive my order the package was completely crushed and the product damaged enough to toss. I wrote the company and they said they would send a replacement, ok fine... then I got a follow up letter stating they would NOT be sending a replacement!

Thumbnail of user helpf2
Help F. – FreeShipping Rep

Hi Stacy,

I am very sorry for any confusion, Freeshipping.com does not ship or sell items. Instead we connect our members to the retailers on our site to earn 10% cash back and rebates.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Thumbnail of user ellieb65
1 review
2 helpful votes
  • Send Message
November 23rd, 2018

I'm doing a lot of online shopping! Recently bought flooring and lighting from wayfair and lumber liquidators and some miscellaneous items from Walmart, etc. Got a $543 rebate check for October. Awesome! The membership has paid for itself many times over! Awesome!

Thumbnail of user helpf2
Help F. – FreeShipping Rep

Hi Ellie,

We're so glad you are enjoying FreeShipping.com! We believe that if you shop online often, you can certainly save a lot of money.

Thanks & Happy Shopping!

Samantha
Freeshipping.com
Customer Service Supervisor

Thumbnail of user rutha15
1 review
16 helpful votes
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February 6th, 2015

Scammers what a horrible joke. Total rip off. They are nasty people to deal with BAD attitudes!
I have sent Alice a private message about the customer service reps. They really need to make some kind of contact with their customers as I never heard boo from them until I notice the charge, not one welcome, thank you, promotions zero email. There is something wrong when a service such as this doesn't't say Boo but want $$... with no services render!

Tip for consumers:
Don't get caught up with this horrible company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Ruth, I am so sorry to hear you had a bad experience with the people here at Freeshipping.com. Please email customerservice@freeshippingcom ATTN: Alice Rand, and let me know what happened. No one should ever feel like that when dealing with our company and I would like to address the matter.

I will also be able to answer any questions you have.

Thank you
Alice

Thumbnail of user jml2
1 review
10 helpful votes
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January 27th, 2015

New Years day, freeshipping.com obtained enough information to cram their fee on my credit card. In NO WAY did I knowingly authorize this charge. Freeshipping.com represents an industry one step away from identity theft.

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Jim, please contact us at customerservice@freeshipping.com and we will be happy to refund your memership fee. Additionally we will be happy to let you know exactly when and how you registered for a tiral membership and send you a sample of the offer that was on the page your registered through.

Thank you!

Thumbnail of user angryp9
1 review
13 helpful votes
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September 12th, 2020

Disgusting company! Charged me $2 for a ridiculous trial session. When I signed up for an account, there was no where mentioned about membership fees. Absolutely fraud! Only $2, but who knows how many people they tricked. Stay away from this vicious company!

Thumbnail of user helpf2
Help F. – FreeShipping Rep

Hello,

I'm sorry for any confusion regarding the membership fee. Please reach out directly at Help@Freeshipping.com, we'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Thumbnail of user sebastianm36
1 review
13 helpful votes
  • Send Message
December 29th, 2016

Seems like I got done in too by freeshipping com.

What we all need to do is get a facebook and twitter started and post our receipts showing all the different stores that allow them to advertise and trap people on thier websites.
These businesses should not expose their customers to shady vendors and offers.
They are just as much to blame for this.

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Sebastian,

We're so sorry you feel this way about our site. Our members find the savings benefits we offer at over 1,000 top online retailers very helpful!

If you have any questions regarding how our service works or the benefits we offer our members, please feel free to contact customerservice@freeshipping.com or call our customer service line for more information. Thank you!

Sincerely,

The FreeShipping.com Team

Thumbnail of user maxs7
1 review
11 helpful votes
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August 28th, 2011

As of 8-28-2011 the MONTHLY fee is $12.97 - almost $157 a year - almost twice Amazon Prime. And nowhere in the promo materials is that disclosed, until you go to sign up. There are no reviews on ResellerRatings.com for them although they are listed but do not participate in monitoring feedback or resolving issues.

Thumbnail of user lukev47
1 review
0 helpful votes
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December 18th, 2021

Hides membership and can be accidentally signed up for. Sends only one email and then avoids contact. The goal is to leech money every month without you noticing the charges. Total trash, avoid at all costs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelec30
1 review
8 helpful votes
  • Send Message
March 21st, 2016

I was unaware I was signing up for this service because I purchased perfume online. Hey, freeshipping.com! If you have customers that are paying a monthly fee and NEVER using your service for over a year, I think it might be good practice to bring it to their attention. Yes, ideally, consumers should make sure we are looking at our statements monthly for schemes like this. However, this is just not good business practice. You are profiting off of the hope that people will not notice your small fee each month. That's a bad practice and puts bad karma in the world. I would never want to work for a company that strategies on how to milk money out of unknowing customers accounts.

On the plus side, the rep who answered my complaint, readily refunded 6 months of charges and cancelled my account. He probably gets these calls all day long.

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Michele, I am sorry for the confusion regarding your account. It does look like your account has been cancelled and you were issued a refund. Again, sorry for any confusion. Thanks!

Thumbnail of user juliak183
1 review
7 helpful votes
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August 20th, 2020

I ordered something a little over a week ago and they gave me a tracking number for some random order by someone else back to December 2019, completely inaccurate. I then read how you will have to make monthly payments after purchasing from them, so after looking at reviews in this thread it said to contact *******@freeshipping.com. I emailed them 4 days ago and still no response. I emailed within my 7 days of purchase and now because no one is responding to my emails I'm 100% they're going to still charge me monthly. Complete bull$#*!

Thumbnail of user helpf2
Help F. – FreeShipping Rep

Hi Julia,

I'm sorry it doesn't appear we received your message. Please reach out directly at Help@Freeshipping.com and we'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Thumbnail of user dat7
1 review
2 helpful votes
  • Send Message
April 7th, 2019

My wife and I *love* freeshipping.com. It gives us the freedom to buy stuff from many retailers and have $10 of shipping and return shipping charges refunded. Also works great for covering one day shipping charges from Amazon!

The 10% discount is cool, but the real savings come when they run 20% discount on retailers.

Have had occasional issues with rebates and a few emails usually clears things up without a phone call.

Thumbnail of user helpf2
Help F. – FreeShipping Rep

Hi Da,

We are so happy to hear you love membership with Freeshipping.com!

Thanks & Happy Shopping!

Samantha
Freeshipping.com
Customer Service Supervisor

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Thumbnail of user alicer12
FreeShipping C.
Customer Service Representative
Typically does not respond to reviews

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1.4
750 reviews
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