• FreeShipping

FreeShipping

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Overview

FreeShipping has a rating of 1.4 stars from 750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FreeShipping most frequently mention credit card, customer service, and monthly fee problems. FreeShipping ranks 430th among Shipping sites.

  • Service
    128
  • Value
    126
  • Shipping
    97
  • Returns
    98
  • Quality
    109

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.3%
Positive
1
Neutral
0
Negative
18
43
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How would you rate FreeShipping?
Top Positive Review

“And those checks keep rolling in!”

Ellie B.
11/23/18

I'm doing a lot of online shopping! Recently bought flooring and lighting from wayfair and lumber liquidators and some miscellaneous items from Walmart, etc. Got a $543 rebate check for October. Awesome! The membership has paid for itself many times over! Awesome!

Top Critical Review

“0 STARS DONT DO IT”

Warning I.
9/24/24

This site was advertised to me after I made a purchase, making me believe that there was money to be saved on the purchase I just made. This is not the case. Essentially you have to buy the item through this website (yes, website, they do not have an app). They will charge you $20 to sign up. Since you already made the purchase, there is no money to be saved for you. & then they will charge you $20 again next month. & $20 more the month after that. They only give 10% back so you would have to buy at least $200 worth of stuff from THEIR SITE per month just to break even. 0 Stars.

Reviews (750)

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Reviews that mention popular keywords

bank account (32) membership fee (39) debit card (24) customer service (73) credit card (157)
Thumbnail of user kentm15
Arizona
1 review
11 helpful votes
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January 6th, 2015

Made a Sears Parts purchase and got the $10 Sears Card offer to sign up for FreeShipping.com. No membership fees were mentioned, even in the FAQ. There was one FAQ that mentioned what your billing statement would look like from the fee charged, but that was it. Glad I found this site because for $12.97 a month it's bogus, IMO.

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Kent, I wanted to let you know that the terms of the offer, including the monthly billing after the trial period, are clearly stated to the right of where you enter you credit card. Thank you

Thumbnail of user louiss673
Pennsylvania
1 review
7 helpful votes
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January 16th, 2024

They should be thrown in jail and lose the keys….while I was talking to them to cancel and refund the original 19.00 charge they frauded me for 600.00.I called my bank and the will take care of when it actually posts because it is pending….i closed my visa debit and 15 minutes later they tried to get another 380.00…do no, do not use these guys…Summerville sc…*******964….I am retired and it will be difficult this week with no debit card…PNC was great….THEY ARE A TOTAL RIPOFF…SCAM…CHEAT….HORRIBLE

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Value
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Thumbnail of user janetm361
New Jersey
1 review
11 helpful votes
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July 21st, 2019

I never signed up for this service which I have just realized has been charging my account a monthly charge of $12.97. The charge to my account has been using a different last 4 digits none of which are mine. The charge is not leaving me with any way to contact them as most reputable do as in a toll free number. If I don't hear anything from them I will being going to my bank account and filing a non-authorized charge and dispute it.

Thumbnail of user moneers2
California
1 review
1 helpful vote
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January 24th, 2018

Been using freeshipping for the past 4 months. Unfortunately and fortunately for me, wife shops like a crazy (a little of that is me shopping too). Using free shipping, I have been able to save a few hundred $ so far. Cant complain.

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Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Moneer,

So glad to hear that you are able to save using our program. If you ever have any questions please don't hesitate to reach out!

Thanks!

Thumbnail of user bobr1021
Oklahoma
1 review
11 helpful votes
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March 10th, 2023

After finally paying my citibank credit card balance down to $0.00 I wondered why my next statement showed a balance of $12.97. Turns out freeshipping.com has been charging my CC that amount each month for AT LEAST TWO YEARS. Shame on me for not being vigilant enough to catch these scammers! If I could rate them a ZERO, I would but will give them a lowest possible "1".

Tip for consumers:
stay away

Products used:
None

Service
Value
Quality
Thumbnail of user valeriew38
New York
1 review
2 helpful votes
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November 13th, 2016

I have been a member for years. Not only do you get your shipping back, up to $10.00 each time, you also get cash back at some sites. Usually it's 10% but sometimes Walmart has been 20%. I've done the math and it's well worth it. There are a lot of business that you can shop and save shipping with They also do return shipping, up to $10.00 each and competitive shopping.

Thumbnail of user davidd252
South Carolina
1 review
2 helpful votes
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August 15th, 2016

I have used FreeShipping for years. Get 10% always and sometimes 20% rebate on purchases from most larger retailers. Get shipping rebates up to 12 times a year up to 10$ for each order for each store. They have quickly addressed any problem but, for me problems are very rare. For me this saves 100$ of dollars per year. Sometimes over a 1000$

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi David,

We’re so happy to hear that our site has been saving you money! It’s good to know you’re taking advantage of our 20% cash back promotions and making the most of our savings benefits. Thanks so much for coming here and sharing your positive experience. Keep on shopping and saving!

Sincerely,

The FreeShipping.com Team

Thumbnail of user zheg
California
1 review
5 helpful votes
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August 10th, 2017

When I went online shopping through freeshipping.com, the transaction would not appear in my 'savings center', so that I can not get my money back. I emailed them with this issue, and they said I did not go through their web, and I can not proof anything! It happened 3 times a month! I got 1.5 Dollars cash back a month by paying them$12.99. Just SCAM, be far far away from it!

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Zhe, when you contacted us about the purchase not reporting to us, we did immediately reach out to the retailer regarding this issue. In order to receive the cash back, we have a few general rules to ensure that you receive the cash back that you are due. These are not rules that are set forth by our company, instead we have to follow the rules of the retailers. If we do not receive the information from your order because one of these restrictions, there is nothing that we can do. I am sorry to hear that you did not find great benefit in your membership, however if you have any further questions, please don't hesitate to reach out!

Thumbnail of user clintl11
North Carolina
1 review
2 helpful votes
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August 28th, 2013

If the only complaint from the reviewer is 'SCAM' then they just can't read the English language; or choose not to read, and just click*click*click through the pages.
Everything is fully explained when you sign up.
That being said, it's not worth it. Doesn't really save you that much money, takes forever for most checks to get back to you, and the responsibilities are put on you. There are much better services out there.

Thumbnail of user annl11
New York
5 reviews
17 helpful votes
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January 6th, 2014

Took $12.97 out of my bank account! Never received a check for shipping and they got my info from ProPlants.com Refuse to refund my money! Filed a disputed claim with my bank. Hopefully will get it back. STAY AWAY!

Thumbnail of user eunicel
Washington
1 review
6 helpful votes
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January 8th, 2013

I signed up for the free trial and they charge me $12.97; When I called them, they answered me in a really rude way. I said "at least you should send a email to remind me that my free trial is going to expire or do something instead of charging me money secretly" and they said that's your responsibility and no one forced you to sign up our free trial, that is your own choice". So, I lost $12.97 without getting anything. Freeshipping.com is such a bad company. Never use their service!

Thumbnail of user patr303
New York
5 reviews
17 helpful votes
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November 12th, 2017

Very time consuming to keep track that they record all your purchases. If you use a store's coupon, you don't get the rebate. I would join for the christmas season when i do a lot of shopping online, but don't know if they will allow me.

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Pat, we apologize for the confusion regarding the cash back. Please view a full list of the how it works section on our site to ensure you receive the cash back you are owed. Unfortunately, if there is an outside coupon used, the retailer won't send us the purchase information. If you do want to join for Christmas season, please contact us directly to reinstate your previous membership, instead of signing up for a new membership. Thanks!

Thumbnail of user michaelb4559
Canada
1 review
1 helpful vote
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July 9th, 2020

I thought free shipping was a scam however it is not. The customer service is excellent and they have a great history of paying out of claims from what I have read. The amount that they charge on a regular basis is not much compared to how much you will receive in return. I also understand their 1000 a year limit because the benefits they offer are so good that they need to have a cap. I also want to say that Samantha who is a supervisor was excellent in addressing my needs. She was very professional and resolved my claims on a timely manner. Highly recommend it

Thumbnail of user helpf2
Help F. – FreeShipping Rep

Hi Michael,

Please reach out directly at Help@Freeshipping.com, we will be happy to review your account.

Thanks

Thumbnail of user mm1611
Connecticut
1 review
3 helpful votes
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December 12th, 2023

I worked here very briefly from home near there Portsmouth NH office. The positive reviews are from employees. If you threaten to call the attorney general or better business they will refund all your money but you have to make that threat. It is possible to get money redeemed but 99 percent of people don't. You have to go to the free shipping website first and then the store. They make there money on the 99 percent of people that don't. Most people don't realize what they are signing up for or think it's legit because they trust the website the ad popped at. (They get a cut too super greasy) Sorry to all the people I wasn't able to refund. Lines were recorded and I was trying to provide for my family in a pinch. I was not management and made 9.00 an hour for a pitiful amount exsistence

Service
Value
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Thumbnail of user angelap549
West Virginia
1 review
1 helpful vote
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November 2nd, 2020

I never went to any site EVER about this company. I only order off ebay and amazon. Somehow supposedly they said I clicked on a pop up and they magically got my debit card info without even putting anything in! This place is a scam! They took 70 dollars out of my account before I caught on! I had to change my debit card. I told the company I was going to get them for fraud. The 70 dollars was put back in my account fast! Im reporting this company hard on better business bureau! I recommend everyone do the same to get them shut down! I was never sent anything about being in this program! Nothing!

Thumbnail of user helpf2
Help F. – FreeShipping Rep

Hi Angela, we're sorry for any confusion regarding the membership fee. Please reach out directly at Help@Freeshipping.com, we will be happy to help.

Thumbnail of user wendells12
Florida
1 review
12 helpful votes
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February 6th, 2015

The monthly membership fee of $ 12.97 only is beneficial if your monthly purchases are greater than $ 129.70 since they base the discount on your total net purchases. In many cases the discount or "free shipping" directly from a retailer (which this site does not allow special retailer coupons) saves you a lot more than using this site. It's hardly "free shipping"which the retailers themselves lure you to go to this site.

Tip for consumers:
For most consumers compute your actual savings against the membership fee to see if you are really saving any money at all.

Service
Value
Thumbnail of user wendyh19
Nebraska
1 review
5 helpful votes
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October 28th, 2013

Signed up for this site, sent in all the required paperwork, waited and waited, still nothing. Called the company and they refused (Crystal a supervisor) quite nastily, that it was my fault and that they would not refund my money, even though they never held up with their end of the bargain. SCAM! Don't use this site! Didn't even want my rebate, just my money back for their scam of a website! Don't do it or you can be an unwilling fool!

Thumbnail of user alices503
Maine
2 reviews
3 helpful votes
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September 11th, 2023

I was charge $19 this morning via my Paypal account. I questioned it, and was given no date or seller name of a purchase. I asked for reimbursement, which they refused. I was able (I think!— don't trust them) to cancel further subscription monthly $19 fees, but still no information on when or what they claim I purchased that would have triggered their "offer" of a subscription. I requested either a) confirmation of when I supposedly "signed up" and for what, or b) reimbursement, which they refused.
I'm now filing a dispute with Paypal.

Products used:
None

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Value
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Thumbnail of user davev134
Maine
1 review
16 helpful votes
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July 3rd, 2020

Classic scam where you are baited at the point of checkout for an item you have purchased promising free delivery if you sign up. You then become a monthly member and your credit card is charged a monthly fee, in my case it was $13. They also charged me $2 as some kind of initial fee. I called and I will say they did credit the $13 but the $2 was never credited. They probably figure most people won't dispute the small amount but if they scam enough people the $2 will add up.

Thumbnail of user helpf2
Help F. – FreeShipping Rep

Hi Dave,

I'm sorry for any confusion regarding the monthly membership fee. This is included in the registration form when you join Freeshipping.com. Please reach out directly at Help@Freeshipping.com, I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Thumbnail of user aleciaa2
California
1 review
12 helpful votes
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January 3rd, 2018

My bad for not checking my bank statements better However, I never authorized this company to bill me! They charged me 3 separate times, for $12.97. No clue why they even billed me. Never using this site ever again, never even got the rebate I was supposed to get. Total BS. Sent them an email requesting they refund my money, otherwise I'm disputing with my bank.

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Alecia,

I would be more than happy to take care of your concerns for you. Please reach out to me directly at Help@FreeShipping.com. Once we locate your account I can take care of any questions you might have.

Thanks!

Thumbnail of user julies134
Georgia
1 review
11 helpful votes
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November 19th, 2016

I signed up with freeshipping.com last year. They had an ad on Ebay's web site for $10.00 if you signed up. Be very careful because they make it look like you will get 10% back when you go through their site, but many, many stores are not signed up with them; even though they have links to use as if they are a part of freeshipping.com.

Tip for consumers:
if you are using a discount coupon to make a purchase, you will loose the 10%. It also takes forever to get a response if a purchase didn't capture. If you are making purchases that you have to pay to send them back if needed; this will be beneficial. If not don't waste your money. If you do, don't say you weren't warned. Happy Sopping.

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Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Julie,

We're sorry to hear your experience with our site was not so great. We'd love to help explain how our site works to clear up any confusion about the 10% cash back!

We have over 1,000 retailers on our site that qualify for 10% cash back. In this case, you will see a header that signals its cash back eligibility on that retailer's brand page. If one of our retailers does not qualify for cash back, you will see a blue banner tied to that retailer that reads, "REBATES ONLY". This means that this retailer does not qualify for cash back, but you can still claim free shipping and returns at this store.

As long as you use a coupon that is offered through our site, you will still earn the 10% cash back at that retailer. If the coupon is not available on our site and is only offered by the retailer itself, we simply cannot track your purchase data and reward you the 10% cash back you earned.

If you have any other questions, please feel free to reach out to us at customerservice@freeshipping.com. Thanks so much!

Sincerely,

The FreeShipping.com Team

Thumbnail of user darleneb14
Ohio
1 review
20 helpful votes
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December 3rd, 2014

This site was recommended from another website. I came to the site to get more information and they want you to sign up first. I don't usually like to do that because I want to know what it's about. I started filling in the information and then it asked for my credit card number. I thought that was really odd for something that did not mention a price. I stopped filling out the form and did not submit anything. Now I'm getting e-mails about forgetting to finish the process. I am going to unsubscribe.

I was looking for reviews about the company and this site popped up. It confirmed my suspicions that something was not right. I can hardly believe all the negative comments! The representative who has been responding has to be at a loss on how to handle these reviews.

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Darlene, when you were registering for a trial membership, at the point where you enter your credit card information, to the right, is a box that tells you that if you do not cancel by the end of the trial, a monthly charge of $12.97 will start. The Freeshipping.com member benefits are worth up to $3,000 a year. We have shipping rebates, return shipping rebates, Price Protection and 10% cashback on over 1,000 online retailers.

Please take a minute to read the Terms of Service and our FAQ's to get a complete overview of all these benefits and any restrictions or limits.

Thank you

Thumbnail of user dallasc54
Indiana
1 review
0 helpful votes
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May 3rd, 2021

I ordered two pairs of jeans from Kohl's next thing you know I'm charged two dollars from freeshipping.com I ordered two more pairs of jeans through Kohl's got charge $13 from freeshipping.com kohl's said it was free shipping because I spent A certain amount that qualified for free shipping money i've never heard of freeshipping.com that's definitely misleading title so I got on my bank account and ask them to stop payment which it was too late lesson learned I will definitely watch how I order online again and I will not be buying from Kohl's again Kohl's you were part of the problem allowing this company to be affiliated with you scammers you should both be ashamed of yourselves

Tip for consumers:
Do not use this site

Service
Value
Shipping
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Thumbnail of user urs49
California
1 review
11 helpful votes
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April 24th, 2016

Well those folks that say they disclose the $12+ fee are right. Those folks that say they were cheated or misled are right too (I think). There is no mention what so ever that it is a promo offer on the initial sign up screen. It is not until after you give them your name an email address that you find outa out the details. At which point they have it.

Clue in people whe folks ask for your credit card information, they are probably going to charge you sometime.

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi, I apologize for the confusion. When you were signing up, directly above where you enter your credit card it does state the membership fee that will be incurred. Also, once you sign up for the trial, that information is sent again in the welcome email that we send to you. It is also in our terms and conditions. Sorry for any confusion.

Thumbnail of user nicoleg20
Oregon
1 review
7 helpful votes
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March 18th, 2014

Boy do I feel worked over! I signed up so I could get my shipping covered on an order I made and it was not clear until I tried to submit a claim that I HAD to first go through their website in order for the shipping to be reimbursed. What a hassle! I was buying flowers. I had the flowers picked out, the recipients name and address, my billing information, and card written. I would have had to redo all of that in order to get my rebate. What a joke. However, had I known, I actually might have done the extra work if I was properly informed before I submitted my order. Just feel really jerked around. I definitely will not be recommending this site to anyone I know!

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Nicole,

Please contact us at customerservice@freeshipping.com. I believe we may be able to assist you in resolving this matter. Depending on where you registered, the Introductory Premium is a shipping rebate, up to a certain amount, back on the purchase you just made. That rebate claim does not require you shop through the links (only subsequent orders have to be made through our site). It may be that you were not on the correct link when trying to claim that Intro Premium.

Thank you

Kelly

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Thumbnail of user alicer12
FreeShipping C.
Customer Service Representative
Typically does not respond to reviews

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