FreeShipping has a rating of 1.4 stars from 750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FreeShipping most frequently mention credit card, customer service, and monthly fee problems. FreeShipping ranks 430th among Shipping sites.
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I'm doing a lot of online shopping! Recently bought flooring and lighting from wayfair and lumber liquidators and some miscellaneous items from Walmart, etc. Got a $543 rebate check for October. Awesome! The membership has paid for itself many times over! Awesome!
This site was advertised to me after I made a purchase, making me believe that there was money to be saved on the purchase I just made. This is not the case. Essentially you have to buy the item through this website (yes, website, they do not have an app). They will charge you $20 to sign up. Since you already made the purchase, there is no money to be saved for you. & then they will charge you $20 again next month. & $20 more the month after that. They only give 10% back so you would have to buy at least $200 worth of stuff from THEIR SITE per month just to break even. 0 Stars.
Signed up July 2014 and so far I have received close to $400 in rebates and cash back rewards. The FreeShipping 30 day trial offer was explicit about the monthly charge of 12.97 if you choose to keep the membership. I have communicated via email about certain issues and received timely feedback. If you are an online shopper then the membership will be beneficial for you. The cash back rewards are a great bonus!
It looked good but I became suspicious when they asked for my credit card info - why would they need it if they're giving free shipping? I could not find anything about "membership" charges other than "free for 30 days" and suspected a hefty charge. Stay awayfrom this "service"!
I had been a freeshipping.com customer for a couple of years. The first year got over $1K back between rebates and cash back. They just raised their fees to $19/month from $13. It is not worth $19/month.
My friend's account got closed without any solid reason or prior notification after she accumulated over $1,000 cash back unpaid in the account.
She has decided to file class action lawsuit against the cheating website, if anyone has similar experience, please contact her at *******@hotmail.com, thank you!
Hi there,
This account was cancelled due to a violation of our terms. These guidelines strictly state that opening multiple accounts is considered misuse of our service and we reserve the right to take action when this type of activity is detected. Our terms of use must be agreed to upon signing up for our service. If your friend has any other questions regarding our terms of use, please direct her to our customer service line or customerservice@freeshipping.com. Thank you!
Sincerely,
The FreeShipping.com Team
I wrote an earlier post about being scammed out of $204. Freeshipping.com and Proflowers both contacted me. Free shipping.com DID refund my money. I will still say, read the fine print and it should be OBVIOUS when ordering from ProFlowers and signing up for a rebate that your are PASSED to Freeshipping.com But... they did make this right. Good for them.
Tip for consumers:
Do not use. IF you do READ the FINE PRINT and Wonder how you got to this site
Hi Dave, I am happy we were able to take care of this for you. Please let me know if there is anything else we can help you with.
Thanks!
I think I signed up for some trial or something I can't even remember. Turns out Freeshipping.com has been withdrawing $13 from my card for literally years. Just realized today. If I stole several hundred dollars from these douchebags I'm pretty sure I would go to jail. How is this any different? Total scam. AVOID.
Tip for consumers:
Avoid!!!
Products used:
Not even sure
I've been a member for the past year, and have yet to run into any legitimate issues that weren't due to something I did incorrectly. If you follow the instructions, you should do fine with this service. It does take some effort and patience, however.
Paying $12.97 every month is not a savings for me. I wish to cancel and have them stop getting my account billed. When I tried to log on any of their pages, they refuse to accept the log in.
If they don't cancel immediately, I will instruct my credit card company to refuse any further charges.
Hi Alejandro, we understand that if you don't shop online often, than our program would not be beneficial to you at all. I would be more than happy to take care of the cancellation of your account. However, using the information here I am unable to locate your account. I can finish taking care of this request if you can email me directly at Help@FreeShipping.com. Thanks!
Rip Off. Supposedly I signed up when I placed an order with Kohls.com. Don't remember this. Not only did Freeshipping.com charge me $1.97 that day (and $12.97 seven days later), but I was charged for shipping by Kohl's. Never an email of acknowledgment from Freeshipping.com. This is a scam and based on the number of 1-star ratings, many more think so.
Hi Jeff,
I will be happy to assist you and make sure that refund is processed for you.
Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS672
Thanks,
Samantha
Freeshipping.com
Customer Service Supervisor
Adam & Eve web site is sister company. *******326. AdamEve.com sex toys. You probably made a purchase with them and malware pops up. They gave Free Shipping my credit card #. Call your bank and they will refund your money.
Hi Mike,
We're sorry for any confusion regarding Freeshipping.com. You would need to complete a registration form in order to join the membership program.
I will be happy to ensure your membership is canceled and refunded, please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS437
Thanks!
Samantha
Freeshipping.com
Customer Service Supervisor
My wife purchased an online item from Walmart in December 2014. She was unaware that she had somehow also signed up for "Freeshipping.com". As a result the company billed us 12.97 a month between 12/14 and the present time when I called to inquire what we were being charged for. Freeshipping.com never contacted us by mail, email, or phone regarding their "wonderful" savings despite the fact that we frequently shop at several of the stores they are affiliated with. To the best of our knowledge we never received any "member id" or any other information about the service. As far as we're concerned it was a gigantic ripoff and I feel Walmart and the other retailers should be ashamed of their association with this company
Tip for consumers:
After writing my review of Freeshipping.com it occurred to me that the credit card they used to invoice their monthly charge, was re-issued 3 times during 2015. This was due to concern by Bank of America that their system had been hacked. Normally when a new card is issued (with new numbers, expiration date, etc.) merchants are unable to process charges. Interestingly enough Freeshipping.com managed to process the monthly charges anyway without contacting us for information about the new cards.
Hi Charles, I'd be more than happy to help you with this. However, given the information above, I am still unable to locate an account. Please reach out to me directly at Help@FreeShipping.com so I can take your personal information to ensure that I am locating the correct account. Thanks!
Carol Wright got me! I pressed the $10.00 off button and knew I had to cancel it soon.
Six days later I did. Free Shipping said you are "Unsubscribed" and nothing else. No email... Nada
Now I'm being charged $12.97 a month on my Visa.
This is too much of a hassle! After getting the run-around, I was finally able to cancel it AGAIN on the phone. So Long... $12.97... Live and Learn!
I really thought "I knew them all" but this is a new one on me.
Shame on a company that's been around forever to associate themselves with such LOW LIFES! I'll never do any business with them again.
It's a Sad, Sad World...
Hi Linda, we are very sorry to hear that you had a poor experience with our membership. I would be happy to assist in any questions you may have had regarding the sign up process or receiving a refund on your account. Please don't hesitate to reach out to me directly at Help@FreeShipping.com. Thanks!
I subscribed in this service 2 months ago since I knew I'll be shopping a lot on Black Friday as I have recently moved to other state. After shopping, I did get emails that my cash back was approved but then I got an email that my account is cancelled and reason was over shopping can be commercial. They asked me submit them few receipts which I did. After that I've been emailing them every day for past 10 days but no response. Interestingly, I have been charged as well for 2 months fee and no benefit has been given so far. At least, they should communicate more effectively. They shouldn't just assume and decide on their own. Not happy.
Hi Ameet,
Thank for you taking the time to tell us about your experience. We strive to provide excellent customer service and all feedback is important to us. We will be reaching out shortly to assist you.
Thanks,
Samantha
Freeshipping.com
Customer Service Supervisor
I bought a pair of pants from waitstuff uniforms. Pop up came up for "free shipping" and some how ended up with $1.97 charge and a monthly free of $12 and change auto deducted from credit card from freeshipping.com. Very clever. Thought I was getting free shipping form the seller... not the case. Looked at return policy from this sight and... well on and on. Bottom line STAY AWAY! They should change there name to scamshipping No free shipping here. Going to give pants to safe nest not worth the time and effort and $$ (10% of purchase price or min. Of $8.00) involved in sending product back to waitstuff.
They got my $$ don't let them get yours.
Hi Elton,
Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS6376 to confirm you have received this refund.
I apologize for any inconvenience.
Thanks,
Samantha
Freeshipping.com
Customer Service Supervisor
Ordered from NFL.com and Proozy.com the first time I noticed something on my credit card account called freeshipping.com charging me for $2.00 then for 2 months after $13.00 EACH month... I emailed whatever this "company" is and said cancel this and DO NOT ever charge my card again. Then today I placed an order for Christmas at Proozy and at check out it said free shipping and the circle was filled in already so I thought I just qualified for free shipping as it said NOTHING else. Some how this Freeshipping.com tricks you into some sort of commitment you never sign up for! I will NEVER intentionally use them with this trickery! Thieves doing a scam side business! And you better refund my money too! Luckily I caught it this time round! I'd give you zero stars you suck so bad! And I'm pissed!
I have had a membership with this company for a couple of years now and I can say this program has only gotten better since I joined. Basically, I pay a monthly fee of $12.95. This allows me to receive up to a $10 reimbursement for each completed transaction placed through Freeshipping.com as long as the vendor I shop with is a member of the program. This is true up to a maximum of $500 per year. Additionally, every quarter, I receive 10% cash back via a check. It also comes with a reimbursement on return shipments and Price Protection. I hope this helps because I am so glad that I joined!
I can't believe all of the bad reviews. I signed up when I bought from Proflowers.com. I canceled my account before the 30 day trial period was up. 3 weeks after that they sent a shipping check refund as promised. You must read the fine print and do everything they ask. Then it's no problem. Actually looking through the Freeshipping site, they have a lot of good shipping deals, but I don't buy on the internet enough to justify.
When I signed up on this website, I was never told that I would been charged for $12.97 per month and anything about a "free trial". After that, I totally forgot this website until four months later I found that they have been stealing my money. Well, such a typical scam and what a lesson! I never used any service from this website so I want a refund. Hope there are less and less people falling for this scam.
Hi Irene,
I'm so sorry that there was confusion regarding the membership fee. We do list that directly above where you enter your credit card information and again in the welcome email that you are sent upon signing up. I see that your account has been cancelled and refund. Please let me know if there is anything else we can help with. Thanks!
It is deceitful companies like this that give honest online retailers negative notoriety. I was scammed by freeshipping.com into thinking I was receiving a simple ordinary no-cost/no-obligation cash back rebate on a recent purchase I made from deluxe.com only to find out that this entire "cash back rebate" is a complete hoax & that freeshipping.com illegally without my authorization decided to take it upon themselves and fraudulently use my stored debit card information on file to attempt & process a bogus transaction through my bank account for a small amount of money I can only assume the intent of attempting to charge such a trivial amount was merely a trial run to see if the transaction would actually go through and if successful would take it upon themselves to withdraw money from my account at there own free will.
Don't fall for this "cash back rebate" scam perpetrated by this reprehensible company
Hi Casey,
I apologize for any inconvenience, the membership fee is included in the registration form when you sign up. Please reach out directly at Help@Freeshipping.com, I will be happy to help.
Thanks,
Samantha
Customer Support Supervisor
Please do not waste your time or money. Didn't mean to sign up felt as if it was something offered on the website i ordered from (nfl.com) next thing you know its taking money from my account discreetly never got as much as a "hey you're not using this service that we conned you into" it wasn't until i went over a few bank statements when purchasing my home that i seen i was being robbed. Avoid
Hi Kendrick,
I apologize for any confusion regarding the monthly membership fee. Please reach out directly at Help@Freeshipping.com, I'll be happy to help.
Thanks
Somehow they started billing me for charges and got information from a Kohl's order. Finally got it off my credit card and refund but still is pending for old charges that I didn't notice on my card. I still don't know what benefits you would ever get. Just got new credit card statement and they charged me again after getting confirmation they would close account. BIG SCAM.
Hi there,
We're sorry to hear about the confusion about our site. Kohl's is one of the partners we work with. If you made a purchase from Kohl's, you likely signed up with us after accepting the offer to try FreeShipping.com free for 7 days. When signing up for a membership with us, all users opt to provide their credit card information. Directly above where credit card details are entered, it is stated to users that if they do not cancel their account within the 7-day trial period, they will be subject to our monthly membership fee if they would like to continue their access to our benefits. Our members get 10% cash back, free shipping, free return shipping, price protection, price comparison and all the latest coupons at over 1,000 online retailers.
If you have any questions regarding our service, please feel free to contact help@freeshipping.com or call our customer service line. Thank you!
Sincerely,
The FreeShipping.com Team
I am a broke college student who has never used this website. I just noticed I've been getting charged for it for the past two months. I want this membership cancelled and I need my money back. This is very upsetting
Hi Michelle,
I'd be happy to look into your account for you and issue a refund. Can you please contact me directly at Help@FreeShipping.com? Please reference Customer Loyalty #F238
Thanks!
Samantha
FreeShipping.com
Customer Service Supervisor
I never signed up for your service. I don't know how you got my bank information, but looking back, I have been charged $12.97 a month since at least January 2018. How do I get my money back? This is fraud.
Hi Kerry,
I'd be happy to cancel your account and issue a refund for you. However, I am unable to locate your account using the information given above. Can you please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #L87?
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Went to get charges taken off because goddamn Valorebooks.com lured me into this website, and was only able to get back three out of the five unauthorized charges that were made onto my account. No, I never signed up for a free trial, it simply said I could get my shipping charges back from Valore and asked for my Valore order information but I never even utilized it. 'Tis shady af and I'm on a college budget so of course I'm angry they are even allowed to do this. Sure the customer service was great though so the two stars are for that chick on the phone only. P.S. Valorebooks.com just lost a customer, bye.
Hi there,
We’re so sorry to hear about your negative experience and I apologize for the time that has passed since you initially reached out. If you still feel you need assistance resolving this issue, feel free to send me an email at jbuttrick@freeshipping.com.
In the meantime, I’d love to help explain how our site works and how our members find it beneficial to their lifestyle. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where credit card information is inserted, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.
If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out to me at the email address above if you need assistance. I’d be happy to help you however I can. Thank you very much.
Sincerely,
The FreeShipping.com Team
Subscription shopping service for which you pay a fee to get rewards, free shipping and other services from member websites.
Hello,
I apologize for any confusion regarding the monthly membership fee. Please reach out directly at Help@Freeshipping.com.
Thanks!