Before my account was suspended, I was doing well with Freewallet. But when I deposited a large amount of money, they suspended my account. I have not been able to use my account for 2 months. I have provided all the evidence they asked for to the security team. But they still have not activated my account. They keep making all kinds of excuses. Today I received a message that my account has been activated, but they are saying that it was a mistake and asking me for more information that is not relevant. I don't understand why you are wasting my time when I have proven everything to you. I request you to activate my profile. After activation, I am ready to leave a positive review for all your users. My ticket number is: *******
I'm just one of the many users being abused by freewallet.org (FRWT.apk). They blocked my movements, even with a series of documents that I sent, and then, they started to steal my coins, claiming inactivity. My ticket is: Five, four, seven, seven, six, eight. *******.
Hello,
We would like to assure you that the mentioned fees have been charged according to our Terms of Use. Please carefully review the terms on our website. Currently, fee relief is only provided for active accounts that are not under the verification procedure.
As for your case, it's currently being processed. Once there is any news, you'll be notified via email.
My ticket *******.My account is suspended and provided all documents for verification. After providing and freewallet remains silent. Common I'm registered since 2017 and I introduced my friends. You make my account suspended. I'm very disappointed waiting weeks for verification and charge me inactivity fees. See once more charge inactivity. Don't make ppl miserable.
Hello, we've sent a request to our security team. They will review your case details and email an update soon.
They stole crypto from clients. Transactions stuck (for instance, exchanging transactions) and coins sent from external wallets don't arrive to wallet opened in freewallet.org
Hello, please note that no funds were ever stolen by Freewallet.
Did you reach out to our support team about your transaction? Please share your support ticket number so we can look into it. If you haven't contacted us yet, please send us a message here: https://bit.ly/2rgGdRw. We'll be happy to assist you.
My account was supended with no reason and I was charged 3 times the inactivity_fee, but I can't make transactions because they BLOCKED my account!
I sent all the required documentation and until now I do not have access to my balance to make transactions!
They will you keep my account blocked until I run out of cryptocurrencies?
Ticket ID *******, *******
Many emails, many documents sent, some documents totally useless, but I sent and nothing...
I lost almost US$150,00 so far in inactivity_fee
SCAM!
In 03/06/2025, my account is still blocked. My Criptos are hostage and the inactivity fee will be charged again in a few days! Totally disgunting! SCAM! Stealing my criptos! Shame!
Hello, we would like to assure you that the fees were charged according to our Terms of Use. Currently, fee relief is only provided for active accounts that are not under the verification procedure. To complete the procedure, please provide the rest of the requested details.
Freewallet hold my fund and not allow me to withdraw for so long, I have submit verification and tickets but no reply for them. I need to funds for emergency ‼
Ticket id: *******
User id: f703e74a
Hello, please be assured that our security team will complete the verification procedure for your account once you provide all the requested details. Please check your inbox and reply to our team's last email with the required information.
UPD: Hi there! Checking your support ticket, glad to see that your account verification procedure has been completed. Please check and let our team know if you need further assistance.
They stole coming out of my account without my consent or knowledge for "inactivity fee" but I haven't been able to access my account through the IOS app for almost two years. When reached out to customer support, they never reply or resolve the issue with my account. Then they steal your crypto and completely ignore you. This is so shady and these guys are crooks. Pull your crypto out of the account ASAP (if they even let you) and go somewhere else. This company should be shut down and investigated.
Hello, per our Terms and Conditions, there is a monthly fee for inactive accounts that remain inactive for 6 months. We understand that circumstances may vary, and we are here to assist you. Please update your review with your ticket number so we can review the details.
UPD: Hi there! We haven't heard back from you yet. Your ticket number or User ID would be very helpful.
A secure wallet charges fees only for blockchain transactions, but Freewallet goes beyond this by imposing undisclosed charges. When a user logged in after a brief inactivity period, they found their balance drained to zero. Freewallet never provided notice, making their actions feel fraudulent.
Hello, an authorization option is required to ensure that only you access your assets, not someone else. Did you reach out to our support team about your issue? Please share your support ticket number so we can look into it. If you haven't contacted us yet, please send us a message here: https://bit.ly/2rgGdRw. We'll be happy to assist you in recovering access to your account.
UPD: Hello, we haven't heard back from you yet. Have you tried contacting our support team? Please share your ticket number so we can check the details.
Terrible they will steal your funds. They did this to me. They are useless in support help and lie to you and will take your moeny. Do not sign up
Hello, we would like to stress that no funds have been stolen by Freewallet. Please share your ticket number so we can check the details and assist you.
Freewallet locked my account containing 16 eth nearly $40,000 for 3 years with no further actions. I have done everything possible to pass verification is a clear sign of a Freewallet KYC scam. Actually, Freewallet doesn't allow me to proceed KYC. A typical trick of Freewallet org is to find fault with the quality, format, and content of documents. Such nagging is repeated again and again until I simply resigns to the loss of money. But I won't give up! My lawyer prepared the report for me and accompanied me to the police station to file a complaint. The police have promised to do everything possible, including coordinating with the Hong Kong police, to apprehend the suspect！This week, I have also made an appointment with the Russian Consulate General in Shanghai to report the fraud I encountered and seek assistance from the Russian government!
Hello, we understand your concerns and frustrations regarding the verification procedure you encountered while using the Freewallet cryptocurrency wallet service. Ensuring the security of users' funds is our utmost concern. Some users undergo a verification procedure as part of these commitments. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account.
We kindly ask you to update your review with your support ticket number. We will check the details and get back to you with an update.
Overview
Freewallet has a rating of 2 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 20th among Cryptocurrency sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, checking our system, we can see that your case details are being reviewed by our security department. Please note that it usually takes some time. We'll email you once there is news regarding your case.