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Freewallet
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Freewallet

How would you rate Freewallet?
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Texas
1 review
2 helpful votes
Follow Ronny G.
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NEED HELP! ASAP
February 15, 2024

My account is locked. Why can't I send coins out of Freewallet to an external wallet? And why can't I swap the coins either? I kept getting a "issues with money transfer" message. I have sent in the verification already. Can you guys pls speed up the process. I need this money to pay rent this month. Pls help. My user ID is ID:*******e4

Date of experience: February 15, 2024
Lauren G. Freewallet Rep
over a year old

Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
Unfortunately, your User ID isn't shown "My user ID is ID:*******e4". Could you please update your review with your support ticket number? We'll be happy to look into all the details.

Czechia
2 reviews
17 helpful votes
Follow Salman D.
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This is a reliable wallet, whose reliability for me is unambiguous and undeniable, if only because I was convinced of this over many months of use. I don't care what others say because nothing can replace my own experience. All my good impressions of the wallet are the merit of its reliability. There was no such transaction that I could not complete as expected. All my transfers have been successful in one way or another, even if at first something could go wrong. I have no complaints about the fees of this wallet. These are reasonable amounts for the excellent service that Freewallet has been giving me all this time.

Date of experience: April 8, 2022
Austria
2 reviews
14 helpful votes
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I can rely on it
March 12, 2022

At first, the wallet worked mediocre and slowed down, which didn't look very pleasant, but over time it began to get better. Maybe the developers quickly corrected the shortcomings, or there was a problem on my side. Excluding this I like the rest of the wallet. I do transactions infrequently, but consistently, and at the same time I know that I can rely on it. It is a pity that the first impression spoiled the effect.

Date of experience: March 11, 2022
GB
1 review
0 helpful votes
Follow Alannah W.
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By design this wallet isn't bad. It provides an altcoin swap facility, friendly tech support, and good savings protection. However, in my opinion, the service charge is slightly higher than we would like.

I can say that this is an entirely hassle-free wallet. However, it is not without its drawbacks.

Date of experience: March 2, 2021
Canada
1 review
5 helpful votes
Follow Edna R.
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Freewallet is an easy-to-use, well-secured wallet. What pleased me most was the fact that Freewallet can store coins in cold storage, which is something you would not expect from such a wallet. It's really great when such a handy wallet is also sufficiently secure. For all the time I've used it, I haven't had any complaints about the security of the wallet, and the reason for this is understandable.

It's a decent wallet that's easy to use, very secure, and always on the client's side when it comes to dealing with a problem.

Date of experience: December 22, 2022
Finland
1 review
3 helpful votes
Follow Aarno T.
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Just one problem
September 2, 2022

It's been 6 months since the account was created, and in all the time I had only one problem, which prompted me to write a review. When I sent some LTC to another address, they were debited from my account, but the recipient didn't have them. Fortunately tech support helped me figure it out and fixed the problem. It was nice that they answered in a short time and the correspondence with them did not turn into a bounce of answers with a half-hour wait for each one. They worked quickly, the problem was solved, and everyone was satisfied. The rest of the time, Freewallet pleased me with exceptional performance and fast transactions.

Date of experience: September 1, 2022
GB
1 review
1 helpful vote
Follow Arnold C.
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Now I'm calmer
September 25, 2021

Now I feel calmer when I know that my coins are monitored by the best protection that an online wallet can have. When I found out what exactly would protect my coins, I immediately decided to choose a wallet. Being portable (I mean a mobile app), it has proven to be as secure as a hardware wallet. Agree, it's cool when an app on your phone can be almost the same as an expensive toy, but only many times more convenient and simpler!

Date of experience: September 24, 2021
Germany
1 review
5 helpful votes
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I'm satisfied
September 9, 2022

Perhaps once the wallet had some flaws, but those times are definitely in the past. At the moment, I see extremely smooth operation, accompanied by excellent results when making transactions. Freewallet doesn't charge a lot for this, and what's more, it offers other features that turn out to be quite useful sometimes. If you want to get some coin at your disposal, then most likely you can buy it using an integrated exchange. The process is simple and clear, and therefore I coped with it without any problems.

I'm completely satisfied with the wallet and do not regret my choice.

Date of experience: September 8, 2022
Hungary
1 review
2 helpful votes
Follow Raiden F.
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I've been using freewallet for several months without any problems.
A simple and user-friendly application with many nice features such as buying and exchanging coins. I'm glad that technical support here is not just for show but can really help in solving various issues, as I was personally able to make sure

Overall, this is a great, and most importantly, safe place to store your coins.

Date of experience: February 5, 2021
Austria
2 reviews
0 helpful votes
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High Level Wallet
July 1, 2022

A wallet of a fairly high level, and perfectly coping with the tasks. Essentially, he is required to keep my coins safe. But apart from that, they sometimes need to be sent to someone, and at such times some wallets can malfunction. Not every one of them shines with security. In the case of Freewallet, these aspects are well-designed, and therefore work smoothly as they should.

I had the experience of communicating with technical support, without this there is no way when you use the service for more than one year. These guys work quite responsibly, because they always tried to find an approach to the problem and deal with it effectively. They did it.

Date of experience: July 1, 2022

Overview

Freewallet has a rating of 2 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 20th among Cryptocurrency sites.

service
115
value
92
shipping
66
returns
76
quality
109
This company responds to reviews on average within 1 day