It's not a scam, my account has been unblocked and is operational.
They were very reactive with me
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I opened an account with them and tested small amounts in sending and receiving, it worked very well. As soon as I wanted to send a large amount, they blocked my account for verification and did not give a clear deadline.
I made video captures of the account in case everything disappears.
I will update this comment regularly.
I'm specifically writing this review after a couple of months of use so that I can get to know the wallet as best as possible. I would like to find fault with something, but there is nothing special.
Everything works well. Except that the exchange sometimes delays swaps, but these are standard difficulties for everyone.
I have had my wallet for 3 years never a issue with thousands of dollars deposited now with a 250 deposit they all of a sudden need identity verification when my email and account info has not changed now they want me jumping thru hoops like a circus clown worst wallet ever there are so many wallets this is one to avoid at all costs
Hello, please update your review with your support ticket number. We'll be happy to look into the details and get back to you with an update. Looking forward to hearing back from you!
UPD: Hi, we haven't heard back from you yet. Can we still be of assistance? Your ticket number would be very helpful.
Frankly, I'm pleased with the attitude of tech support to my request. They were always polite to me, gave me helpful advice, and successfully helped me solve problems.
Everything is fine with the wallet itself. I like from the very beginning that it doesn't take up a lot of precious time and always loads quickly and processes transactions.
I've never regretted my choice.
It is great to swapping coins because the market situation can change at any time. The paramount convenience is that there is an opportunity to store several currencies at once and not worry about their safety.
It has all the features a crypto enthusiast needs, so it's perfect for me.
They removed secondary confirmation without notifying the change!
My account got hacked and transferred to another internal account in freewallet system!
I lost over $3600 worth of assets
All i got my account locked even after a dozen documents send to them
Find better one!
Hello Amin,
Unfortunately, there are not enough details to identify your account or support request. Would you please update your review with your User ID or ticket number so we can look into the detils? Thanks in advance.
$15,300 is blocked on my account
Technical support arranged a long verification procedure, they asked to confirm the origin of the money, send a passport, a selfie and a bunch of other documents - they provided everything. The account is still blocked and they do not allow me to withdraw money.
The last thing I heard from technical support: "We've already sent you a reply in another chat.
Please do not create multiple support tickets for the same issue! It doesn't speed up the process, on the contrary: it takes us even more time to sort out all your tickets.
I was left without work, these are all my last savings...
My ticket *******
Hello, sorry that the verification procedure caused this kind of inconvenience to you.
Our Security department will check the provided details and get back to you with an update soon. Thanks for your cooperation and patience!
It's pretty good to have a wallet at your disposal that allows you to store different types of tokens, so I like that. Excellent stability is also worth noting. The app never crashed, didn't lead to any malfunctions. Synchronization also goes well.
At the time I started using the freewallet, I had already used another wallet and decided to find a fallback for myself. So far everything is going so that the wallet suits me.
I'm currently in a claim with them it's been 4 days since I bought a esso card and they still havent settled it not to mention that they do system up graded that hold your money for a bit all the time. I think they hold your money and invest it. While you can't touch it idk maybe they work real close with the government. Don't trust it if you value your money or privacy go with crypto.com
Hello Robert, please update your review with your support ticket number. We'll be happy to look into its details and get back to you with an update. Thanks in advance for your cooperation!
UPD: Checking your support ticket, we are glad to see that your issue has been resolved. Please let us know if we can assist with anything else. Feel free to update your review, thanks!
I had been using their platform for a while, investing small amounts here and there without any issues. One day, however, I decided to deposit a larger sum than usual - about 10,000 USDT. To my horror, instead of appearing in my account balance as expected, the transaction simply disappeared into thin air! When I tried reaching out to customer support, all I received were automated responses and vague assurances that someone would look into my case shortly.
Hi Darlene! Unfortunately, we can't locate an account or support request associated with your name. Please share your support ticket number so we can look into the details. Thanks in advance!
Answer: Hello! Freewallet is absolutely legit and works in compliance with international regulations.
Answer: Hello, please share your ticket number so we can look into the details and assist you.
Answer: Hello, we don't charge any fee for using our app. However, we use third-party services which charge a commission for their services. If you need any assistance with our app, please reach out to our customer support service here: https://bit.ly/2rgGdRw
Answer: Hello, please submit a request here: https://bit.ly/2rgGdRw, and our support team will check the details.
Answer: Hi, there are 4 fee options for sending Bitcoin in Freewallet. You can choose whether you pay a bit more for your BTC coins to be delivered quickly or send coins with a lower fee and have them delivered at a later time. Kindly note that the network fee can be dynamically adjusted to make sure a transaction is included on one of the new blocks and is eventually completed faster. If you'd like us to take a look at your withdrawal fee, please email us via our official support portal here: https://bit.ly/2rgGdRw.
Freewallet has a rating of 2 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 20th among Cryptocurrency sites.
Hello, unfortunately, people quickly proclaim any service a scam when something goes differently than expected.
As we can see, the verification procedure has been initiated for your account, which is why your transactions have been temporarily suspended for security purposes. Throughout the procedure, your funds remain untouched in complete safety on the account.
The provided details are currently being reviewed by our Security Department. Please be assured that our specialists will notify you via email once there is news.
UPD: Hi there! The verification procedure has been successfully completed, and your account is fully operational now. Please check and let us know if we can be of assistance with anything else. Feel free to update your review, thanks!