Freewallet

Using Freewallet was the worst decision I ever made. They locked my account and held my funds hostage, refusing to provide any explanation. Don't fall for their scam.

I fear more and more that freewallet.org is a scamming organization and it will be a hard way getting my money back out of it.

While trying now transactions for a half of a year, they're simply not accepting/doing it. Don't understand me wrong, I provided selfies (in high-resolution, as requested!), bank-account data end-to-end, my very first money transaction to them in 2016, confirmed by bank etc. But the answer is given like "in review", "send to the technical department" or "send to our security department". Where are these departments? In North Korea? Is this serious? Do you think you are a company, people should deal with? If your answer is yes, think about it and get the feedback right which you are earning in various forums telling how bad you are in fact. I cannot believe in the reviews taken in here with a positive ranking. Did you guys tried ever to move your money OUT freewallet or just spending your hard earnings IN this? Give it a try...(good luck).

Full transparency on my side. Zero on freewallet.org. Don't trust/use them. Go to a serious other with good reputation and look into various forums with customers experience dealing with wallets/coins. It is a bad company but I'm not giving up and seek for resolution. In case freewallet-folks are reading this: don't reply to this negative feedback but resolve simply Freewallet Support Ticket ID *******. Should be easy. Otherwise, another talk in another forum/media.

Take care and stay safe

After wasting a lot of my both time and money with other wallets, I've learnt only one thing. There's no better wallet than this one. So now I store all my crypto with Freewallet.

Can call it a very nice wallet as it is safe enough and very comfortable in use. I've never had a single issue with it but only positive emotions. Freewallet turned to be a really nice app.

What an awesome wallet! I've never seen such a comfortable application for storing more than one currency. Now I recommend this app to my familiar traders: most of them enjoy using it too.

About 900 usd is blocked on my account.

Technical support does not respond in the chat, nor does it respond to letters from my email.
Tech support only responded to the support.freewallet.org form.
I are required to pass the KYC procedure.

I had to get an international ID. This document was quickly reviewed.

After that they asked for a photo of themselves in front of the image "Attention".
The form for "Additional documents needed" in the web version does not work, there is no form at all.
There is an Application for Android form, it's empty, it only has the "Submit" button. Is the bug made on purpose?

I sent a photo of myself in front of the image "Attention", a week has already passed. But the International ID was checked in 1 day.

My issue has not been resolved since September 5,12 days have passed already.

Technical support replies: "We've already sent you a reply in another chat. Please do not create multiple support tickets for the same issue! It doesn't speed up the process, on the contrary: it takes us even more time to sort out all your tickets."

I am worried, it seems that they are trying to deceive me.
There is a war in my country. I don't have a job. Freewallet is also trying to steal my money.

UPD: My account was verified and unlocked on September 19th.

I decided to try Freewallet to manage my cryptocurrency assets, but my experience was far from perfect. It all started with a small transaction of 0.05 BTC, which I decided to transfer to my account. However, my funds were blocked immediately after the transfer and I had to contact support. In response, I received a requirement to go through KYC verification, which turned out to be so crazy that even such a thing didn't occur to me. I was required to send not only photos of documents but also a video proving my identity. I realized that this was beyond reasonable, but I had to agree in order to get my funds back. However, even after going through the whole procedure, my funds remained blocked. I contacted support again, but only got the standard responses that my application was under review. In the end, I lost not only my 0.05 BTC, but also time and nerves on this unpleasant situation. I recommend everyone to avoid Freewallet and similar services to avoid such troubles and loss of funds.

I was one of the first victims of this fraudulent app.
They confiscated my 1.******* ethereum on December 2019.
They demanded several documents some which didn't exist in my country and despite my explaining on countless occasions that such documents are none existing in my country, they kept repeating the same statement.
Even after providing notarized translation of my ID, which all governments accept, they called it insufficient and claimed that their company is far more superior to any government.
Funny thing is that everywhere anyone posts a comment about this fraud agency, some messages pop's up from them claiming that all their requests are legit. Ir they completely reject the victim's statement.
Freewallet.org has no address, no phone number and even names of their CEO and staff are unknown. Their servers are registered in Germany but they claim the headquarters to be in Hong Kong while no one is able to locate if such organisation really exis.
That begs the question why would Play Store permit such app on their list.

Free wallet is a complete scam, transaction fees of 30-40%, terrible customer service, slow verification (took two months to verify my account). DO NOT USE THIS SERVICE