100% Scam! Be aware! Don't use this wallet for any transaction! They promise quick support and don't hesitate to block your account.
Freewallet - robbers! I exchanged ether for bitcoins and there was a technical error. My money disappeared and now Freewallet just ignores my pleas for help. How can they be so indifferent to their users? I fell for their promises of convenience and practicality. What practicality is there... How do I get my money back?
Hi! Unfortunately, we can't locate an account associated with your name. Please share your support ticket number so we can look into it. UPD: Hello, we are still waiting for your update. Your User ID would be very helpful.
Warning! Freewallet has frozen my XLM and SOL, Support reacts without helpful answers. My SOL are lost their, Answer from Freewallet:
"Dear Erik, please pay attention to the in-app notifications. At the moment, all services on XLM and SOL wallet are temporarily unavailable. As soon as there is news, you'll be contacted via email."
Update - Regarding the answer: You are offering both wallets and are not showing on the wallet page that it is deactivated. I can't read 100+ news every time I am charging my wallet when I want to coins to Freewallet, you are advertising with an easy multi-currency-wallet. And now you are just taking my money, saying it is deactivated (while the adresses exist and the money is still on those adresses!) so I can't do anything?
No transparency, no way to get the money back apparently. Be warned.
Hello Erik, our XLM wallet is fully operational now. As for the SOL, we don't support it at the moment. We will do our best to reflect the SOL when there is a technical possibility to do so. The full list of currently supported tokens can be found here: http://bit.ly/2BzxJKQ.
UPD: Dear Erik, checking your support ticket, we can see that your issue has been resolved. Please let us know if we can help with anything else. Feel free to update your review, thanks!
They are 100% scammers, instead of releasing the coins they just lie that you have to be authenticated, did we authenticate them? They constantly seek to attract new victims by posting deceptive texts and photos on social networks, and unfortunately, no one reports them on social networks so that their trap is dismantled...
I requested withdrawal many times, but unfortunately nothing happened and they have locked my accounts and won't give them to me...
I request everyone to report them so that their scams are collected and no one falls into their trap... as soon as possible...
Your answers are not convincing at all, everyone in your team is one person and answers with different names on social networks and forums, stop this nonsense and release our coins...
According to the last photo, when we add all your requests without any problems and ambiguity, you reject it with the excuse of not giving the coins, just to buy time, shut down the lie and put aside this ridiculous game as soon as possible and the coins Give us...!
Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts. Could you please update your review with your support ticket number? We'll be happy to look into all the details.
DO NOT PUT ANY MONEY IN FREE WALLET ITS A SCAM
THEY HAVE LOCKED EVERY BODY OUT THERE ACCOUNTS.
SUPPORT JUST SEND SAME MESSAGE AND IGNORE EVERY ONE WHO HAS SAME PROBLEM.
STAY AWAY FROM FREE WALLET SCAMMERS
Hello, regrettably, people often hastily label any service as a scam when outcomes deviate from their expectations. Kindly note that safeguarding users' funds is our top priority. Therefore, some users pass a verification procedure. The procedure helps prevent unauthorized access and ensures compliance with international regulations, mainly anti-money laundering and illicit financial practices.
Throughout the verification procedure, all funds remain securely untouched in the account. Please update your review with your support ticket number. Our team will thoroughly review the details and provide you with an update.
UPD: Dear customer, could you please share your ticket number or User ID so we can check the details?
This is an awesome application that works much faster than any other wallets of that kind. Got no problems here and see nothing but pluses. Recommend.
The wallet hasn't let me down so far. In the first weeks of using the wallet, I was restrained in my judgments, but the longer I used the wallet, the more confidence I got in it. Freewallet is safe because it has advanced coin protection measures. Like 2FA and biometrics. The result is a very convenient and practical solution, the advantages of which outweigh those of its counterparts.
Been using this wallet for years for mining. Only had one problem where they randomly changed my eth deposit address without warning or notification. Took a little back and forth, but they were able to recover the missing coins after I provided the block chain proof of the funds being transferred to the wallet.
I recently purchased a hardware wallet and tried to move my coins over to it. But, they froze my account and demanded some very invasive documents to prove my identity. Against my better judgment I provided the requested documents. Since then, I keep getting the response that it's being worked on, and to just wait. They can not tell me how long it's going to take or where I am in line. They can't even tell me how long it takes on average other than "it can take a couple days to several weeks!" Unacceptable. There are plenty of stories on the internet where it's taken months to get their rightfully owned coins back.
Not your keys, not your coins! Remember that and learn from my mistake.
Also very interesting that their app is removed from the Google play store... again...
Hello, sorry to hear you've experienced inconveniences while working with our wallet. We would like to stress that the safety of customers' funds is our top priority. Freewallet strives to provide a safe and secure environment for high-level cryptocurrency management. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
At the moment, your case is being reviewed by our Security Department. We will notify you via email once there is an update.
As for our apps on Google Play, they are currently hidden. We are already working on bringing them back.
You can still use the app on your smartphone or log in to our web version of the app (https://app.freewallet.org/).
Our Multi-currency app is also available here (https://bitcoin-and-crypto-blockchain-wallet-by-freewallet.en.uptodown.com/android).
Or you can download the iOs version (https://apps.apple.com/us/app/id1274003898?mt=8) if you have an Apple device.
A good wallet, for the most part, fast, forward-looking and commendable. Nevertheless, it seems to me that it is missing something. I can't fully articulate what, but it really annoys me
I tried to send bitcoin and the lowest fee they would allow was freaking $60 fee to send $10 worth of BTC. "Free wallet" more like steal all your money wallet. Deceitful and fraudsters.
Hi, we offer network fees that help confirm transactions made by our users faster. If the network is overloaded with transactions, those with smaller fees will take significantly more time to get confirmed by the miners. There are 4 fee options for sending Bitcoin in Freewallet. You can choose whether you pay a bit more for your BTC coins to be delivered quickly or send coins with a lower fee and have them delivered at a later time. If you'd like us to look at your withdrawal fee, please email me at https://bit.ly/2rgGdRw
Overview
Freewallet has a rating of 2 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 20th among Cryptocurrency sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, unfortunately, we cannot locate an account or support request associated with your name. Please update your review with your ticket number so we can look into the details. UPD: Hi, we haven't heard back from you yet. Can we still be of assistance?