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Freewallet
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Freewallet

How would you rate Freewallet?
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Morocco
1 review
2 helpful votes
Follow Freddy M.
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This is a very good and promising wallet. I liked it from the very first glance. And would like to mention its interface: so cute an simple! I got nothing but a positive experience. Thank you, Freewallet.

Date of experience: January 23, 2023
California
1 review
6 helpful votes
Follow Josef M.
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It was a good experience, because literally since I received my first ETH, I've been using this wallet. I like that you can use your account from both the desktop app and mobile. The wallet interface looks nice and clean, without distracting attention from unnecessary things, because they simply do not exist. It seems to me that it was a good choice and I still believe that Freewallet is one of the best

Date of experience: March 4, 2022
Ohio
2 reviews
2 helpful votes
Follow George W.
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As many others have said, they'll freeze your account & ask you to take impossible photos to get it verified. They want you to hold up your account on a device & print out a copy of their image while taking a selfie of yourself. Steer clear, I just got burned by these scammers.

Date of experience: November 24, 2023
Lauren G. Freewallet Rep
over a year old

Hello George, we would like to stress that the safety of customers’ funds is our top priority. Freewallet strives to provide a safe and secure environment for high-level cryptocurrency management. Therefore, to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities, some of our users pass the verification procedure. Throughout the verification procedure, users’ funds remain on their accounts untouched in complete safety. Could you please update your review with your support ticket number? We’ll be happy to look into all the details.

Italy
2 reviews
0 helpful votes
Follow Cairo F.
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The wallet is unique. You can store, swap a large number of different coins. I'm glad that I chose Freewallet. An excellent option for getting coins that you cannot buy on the exchange. Nice intuitive interface.

Date of experience: April 17, 2021
GB
1 review
6 helpful votes
Follow Doug H.
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I've always been happy with Freewallet, even though I can't call this wallet perfect, but that doesn't matter to me. It gave me the most important thing: a sense of reliability and confidence that everything would be in order with my crypto assets on my accounts, and it really was. Even now, after many years, my opinion hasn't changed, and this wallet still remains for me the guarantor of the safety of my savings

Date of experience: December 6, 2022
GB
2 reviews
4 helpful votes
Follow Sergio L.
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Good user experience
August 25, 2022

Although I don't use this wallet very often, I'm confident that it will work the way I need it to when I launch it. I had no problems in order to fund my account and further transactions went quite smoothly. I can't say that everything was always perfect, but for the most part it was just that.

I want to give Freewallet a high rating, because the whole experience of using it gave me a lot of good emotions and most of the flaws I don't even want to notice.

Date of experience: August 25, 2022
GB
2 reviews
1 helpful vote
Follow Ludvig O.
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This is a simple wallet
December 25, 2022

This is a simple wallet with powerful functionality. I was pleased with the fact that the wallet that I used as temporary storage was able to offer me a lot of really useful services, which I continue to use until now in the end. As it turned out, it can be used not only as an efficient hot storage, but also quite for longer purposes, since it is equipped with 2fa and can store money in cold storage. Combined with the mobile app, this provides an amazing combination of simplicity and security. The recent dip of BTC allowed me to replenish my portfolio with some of this coin and I immediately knew where I'd store it.

Date of experience: December 23, 2022
GB
3 reviews
4 helpful votes
Follow Estal U.
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I have no big complaints about the wallet and by and large, the experience of using it was positive. However. Some of its aspects, such as small delays in transactions, can sometimes be frustrating. This doesn't mean that this happens all the time, but even rare delays can have a negative impact. With all this, I cannot but praise the excellent protection of Freewallet, which really inspires a sense of security and confidence in the safety of your money

Date of experience: February 3, 2022
Minnesota
1 review
4 helpful votes
Follow Michael M.
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Scam
January 21, 2022

I lost all my money.
I only deposited once and never sent anything. All my money was stolen as one day my account went to $0. I have spent years talking to freewallet and sending them the txhash, pictures with their Attention sign, signatures and ID's etc...
Every time I think I have got it straightened out it starts over with them wanting more of the same information.
They say my money is safe, it is safe in there account and that is where it will stay.

Date of experience: January 21, 2022
Lauren G. Freewallet Rep
over a year old

Hello Michael,
Please note that all requested information are required for further processing your case. Please get back to the support ticket. Looking forward to hearing back from you!

UPD: Glad to see that your account is fully operational now. If we can be of assistance with anything else, please let us know. Feel free to update your review, thanks!

Italy
1 review
5 helpful votes
Follow Elisha A.
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Excellent wallet
January 13, 2023

What can I say, I was satisfied with the wallet, no matter how you look at it. Even though there were troubles, they were rather one-time phenomena than something permanent. The rest of the time, Freewallet was completely ready to use, and made transfers without any problems and difficulties. That is, it was fast, it was efficient and successful.
As for the safety of money, I can say unequivocally that everything is in order. I don't know how they do it, but more than a year has passed and I have no complaints about this.
All in all, a great wallet.

Date of experience: January 13, 2023

Overview

Freewallet has a rating of 2 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 20th among Cryptocurrency sites.

service
115
value
92
shipping
66
returns
76
quality
109
This company responds to reviews on average within 1 day