Freewallet has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
Freewallet
business logo of Freewallet

FreewalletReviews 156

2.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Freewallet?
grey star
grey star
grey star
grey star
grey star

Freewallet Reviews Summary

Freewallet has a rating of 2.5 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 64th among Cryptocurrency sites.

service
118
value
95
shipping
68
returns
79
quality
112
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Rila A.
Unfollow Rila A.
Share Review
Report Review

When I first saw Freewallet app, I was not sure whether to install it or not. But after a few minutes, I decided to give it a try. As a result, this small wallet was just the right one for holding all my coins. Thank you!

Date of experience: December 10, 2021
Germany
2 reviews
11 helpful votes
Follow Tony B.
Unfollow Tony B.
Share Review
Report Review

Great wallet
December 3, 2021

The wallet has a user-friendly interface and is easy to understand. This is especially important for new users to whom I personally recommended the freewallet, and they figured out its UI easily.

Everything looks great, is easy to operate and can work stably for a long time. It is well suited for everyday use as transactions are fast. Cold storage is also possible because the security is excellent.

Date of experience: December 3, 2021
Germany
1 review
2 helpful votes
Follow Roman S.
Unfollow Roman S.
Share Review
Report Review

Freewallet is scam
November 24, 2021

I fear more and more that freewallet.org is a scamming organization and it will be a hard way getting my money back out of it.

While trying now transactions for a half of a year, they're simply not accepting/doing it. Don't understand me wrong, I provided selfies (in high-resolution, as requested!), bank-account data end-to-end, my very first money transaction to them in 2016, confirmed by bank etc. But the answer is given like "in review", "send to the technical department" or "send to our security department". Where are these departments? In North Korea? Is this serious? Do you think you are a company, people should deal with? If your answer is yes, think about it and get the feedback right which you are earning in various forums telling how bad you are in fact. I cannot believe in the reviews taken in here with a positive ranking. Did you guys tried ever to move your money OUT freewallet or just spending your hard earnings IN this? Give it a try...(good luck).

Full transparency on my side. Zero on freewallet.org. Don't trust/use them. Go to a serious other with good reputation and look into various forums with customers experience dealing with wallets/coins. It is a bad company but I'm not giving up and seek for resolution. In case freewallet-folks are reading this: don't reply to this negative feedback but resolve simply Freewallet Support Ticket ID *******. Should be easy. Otherwise, another talk in another forum/media.

Take care and stay safe

Date of experience: November 24, 2021
Lauren G. — Freewallet Rep
over a year old

Dear Roman, sorry to hear about your disappointing experience. Please be assured that your funds remain untouched in our account, and you can always check your balance. At the moment, your case is in progress by our security department. As soon as the verification procedure is completed, all operations will be resumed.

UPD: Checking your support ticket, we can see that your issue has been resolved. Could you please check it and let us know if you need further assistance?

New York
1 review
0 helpful votes
Follow Martin B.
Unfollow Martin B.
Share Review
Report Review

This is a very user-friendly wallet for storing more than one currency. Nice and intuitive UI to go with and quite low fees too.

Date of experience: November 11, 2021
Brazil
2 reviews
3 helpful votes
Follow Rickardo D.
Unfollow Rickardo D.
Share Review
Report Review

Great wallet
October 28, 2021

The wallet hasn't let me down so far. In the first weeks of using the wallet, I was restrained in my judgments, but the longer I used the wallet, the more confidence I got in it. Freewallet is safe because it has advanced coin protection measures. Like 2FA and biometrics. The result is a very convenient and practical solution, the advantages of which outweigh those of its counterparts.

Date of experience: October 28, 2021
Norway
1 review
0 helpful votes
Follow Franko L.
Unfollow Franko L.
Share Review
Report Review

This is one of the few multi-wallets that combine both good functionality and a large number of supported currencies, as well as the quality of the service provided. I really liked this wallet, I recommend it to anyone looking for a quality service.

Date of experience: October 20, 2021
GB
1 review
0 helpful votes
Follow Adanna R.
Unfollow Adanna R.
Share Review
Report Review

Universal platform
October 6, 2021

Freewallet is a platform that allows you not only to store your coins, but also to exchange them profitably through a convenient exchange. I would suggest giving the Freewallet a try if you haven't already. After all, the wallet is free and doesn't require you to buy anything to get started. But once you try, you don't go to use anything else.

Date of experience: October 5, 2021
New York
1 review
0 helpful votes
Follow Dora F.
Unfollow Dora F.
Share Review
Report Review

Absolutely the best application for cryptocurrency. When I came up to Freewallet, I immediately deleted all my previous wallets. Now I store all the coins in one place: safe and secure Freewallet app. Totally satisfied with it!

Date of experience: September 29, 2021
GB
1 review
1 helpful vote
Follow Arnold C.
Unfollow Arnold C.
Share Review
Report Review

Now I'm calmer
September 25, 2021

Now I feel calmer when I know that my coins are monitored by the best protection that an online wallet can have. When I found out what exactly would protect my coins, I immediately decided to choose a wallet. Being portable (I mean a mobile app), it has proven to be as secure as a hardware wallet. Agree, it's cool when an app on your phone can be almost the same as an expensive toy, but only many times more convenient and simpler!

Date of experience: September 24, 2021
Oman
1 review
0 helpful votes
Follow Karl C.
Unfollow Karl C.
Share Review
Report Review

This is a very fast and really secure wallet for hodling a lot of different cryptocurrencies. As far as I can see, Freewallet supports more than a hundred coins and tokens. Just what I needed!

Date of experience: September 21, 2021
Washington
1 review
0 helpful votes
Follow Joan D.
Unfollow Joan D.
Share Review
Report Review

What an awesome wallet!
September 8, 2021

What an awesome wallet! I've never seen such a comfortable application for storing more than one currency. Now I recommend this app to my familiar traders: most of them enjoy using it too.

Date of experience: September 7, 2021
Florida
2 reviews
2 helpful votes
Follow Laura D.
Unfollow Laura D.
Share Review
Report Review

I'm pleased
September 3, 2021

Frankly, I'm pleased with the attitude of tech support to my request. They were always polite to me, gave me helpful advice, and successfully helped me solve problems.

Everything is fine with the wallet itself. I like from the very beginning that it doesn't take up a lot of precious time and always loads quickly and processes transactions.

I've never regretted my choice.

Date of experience: September 2, 2021
New York
1 review
0 helpful votes
Follow Jace E.
Unfollow Jace E.
Share Review
Report Review

This is an awesome application that works much faster than any other wallets of that kind. Got no problems here and see nothing but pluses. Recommend.

Date of experience: August 30, 2021
Czechia
1 review
0 helpful votes
Follow Chyna O.
Unfollow Chyna O.
Share Review
Report Review

I don't write reviews often, but this wallet surprised me enough to make me want to tell you about it. Not a single wallet has worked so quickly and well for me before. Transactions aren't time consuming and the user interface is extremely enjoyable.

The wallet has support for a huge number of tokens and coins.

Given all the possibilities Freewallet gives me, it would be unfair to rate the service below 5 stars.

Date of experience: August 19, 2021
New York
1 review
0 helpful votes
Follow Porto V.
Unfollow Porto V.
Share Review
Report Review

After wasting a lot of my both time and money with other wallets, I've learnt only one thing. There's no better wallet than this one. So now I store all my crypto with Freewallet.

Date of experience: August 16, 2021
Brazil
1 review
0 helpful votes
Follow Nicky S.
Unfollow Nicky S.
Share Review
Report Review

I highly recommend this wallet for all sorts of different cryptocurrencies. Currently, I'm storing here 5 coins but planning to buy some more like ADA or DOT.

Date of experience: August 4, 2021
Hungary
2 reviews
2 helpful votes
Follow Shivam B.
Unfollow Shivam B.
Share Review
Report Review

I was impressed with how secure this wallet is with all the security procedures it has. I have no complaints about the quality of service. The wallet is fast and smooth. The controversial point I think is that this is a remote service, and I don't have absolute control over the private keys. In defense of Frewallet, I may say that over the years this wallet has not let me down.

Date of experience: August 2, 2021
Finland
2 reviews
3 helpful votes
Follow Sally W.
Unfollow Sally W.
Share Review
Report Review

5 stars so far
July 14, 2021

I rate this wallet 5 stars so far. I liked the attitude of the tech support to me and how quickly they responded to my request. Also, I love the reasonable fees and how simple the wallet is, and how easy it is to use.

Overall, this is a good option for diving into crypto.

Date of experience: July 14, 2021
NL
2 reviews
0 helpful votes
Follow Hareem B.
Unfollow Hareem B.
Share Review
Report Review

This wallet is in all sorts of tops for a reason. Its privacy impressed me a lot. Two-factor authentication, transaction limits and even biometric security (fortunately, my phone allows me to do this). Feeless transactions between Freewallet accounts are also a nice bonus.

Date of experience: July 1, 2021
RU
1 review
0 helpful votes
Follow Brady K.
Unfollow Brady K.
Share Review
Report Review

Awesome
June 30, 2021

Well, I've never had or even seen such an awesome wallet before. Quite simple in use and I will definitely recommend it to my fellows :)

Date of experience: June 30, 2021

From the business

Freewallet is a company that has developed a range of digital currency wallets with a built-in exchange for the web, iOS, and Android devices capable of holding 100 cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Dogecoin, Monero, and Bytecoin in one place. The Freewallet family includes a Crypto wallet (iOS, Android, and web version), 30 individual wallets each tailored to a specific coin, and Freewallet Lite (HD-wallet on iOS and Android).