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Freewallet
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Freewallet

How would you rate Freewallet?
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Finland
2 reviews
3 helpful votes
Follow Sally W.
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5 stars so far
July 14, 2021

I rate this wallet 5 stars so far. I liked the attitude of the tech support to me and how quickly they responded to my request. Also, I love the reasonable fees and how simple the wallet is, and how easy it is to use.

Overall, this is a good option for diving into crypto.

Date of experience: July 14, 2021
New York
1 review
0 helpful votes
Follow Rila A.
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When I first saw Freewallet app, I was not sure whether to install it or not. But after a few minutes, I decided to give it a try. As a result, this small wallet was just the right one for holding all my coins. Thank you!

Date of experience: December 10, 2021
GB
3 reviews
7 helpful votes
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I'm happy with my wallet
February 21, 2022

Once I have already become a victim of scammers and therefore approached the choice of a wallet extremely thoroughly. My choice fell on Freewallet for the most secure wallet, while having an excellent support team, which is important in critical cases. The wallet pleased me both when working with small amounts of cryptocurrencies and with more impressive ones. For six months I was very pleased with the service and I hope that we will continue this fruitful cooperation in the future.

Date of experience: February 21, 2022
Czechia
1 review
0 helpful votes
Follow Chyna O.
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I don't write reviews often, but this wallet surprised me enough to make me want to tell you about it. Not a single wallet has worked so quickly and well for me before. Transactions aren't time consuming and the user interface is extremely enjoyable.

The wallet has support for a huge number of tokens and coins.

Given all the possibilities Freewallet gives me, it would be unfair to rate the service below 5 stars.

Date of experience: August 19, 2021
France
2 reviews
2 helpful votes
Follow Cheryl B.
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Good for a beginner
March 24, 2022

For a novice crypto coin holder like me, Freewallet is a great fit. The point is not even that it can be used, including from a mobile phone, which, as for me, is many times more convenient, but in the general clarity of how everything works here. It wasn't difficult for me to understand all the possibilities of the wallet, customize it for myself and start using it for my own pleasure. It's not like I'm part of doing financial transactions with it, but when it comes down to it, I'll be ready for it.

Date of experience: March 24, 2022
Sweden
2 reviews
0 helpful votes
Follow Mikael O.
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Really great wallet
January 19, 2022

Once upon a time I didn't trust this wallet, including looking at negative reviews, but nevertheless, circumstances developed in such a way that I had to acquire a portable wallet for my smartphone and Freewallet was in my sight at that moment. And you know what, but nothing bad happened. I still use both a mobile wallet and a desktop one. Freewallet turns out to be a really great wallet

Date of experience: January 19, 2022
Norway
1 review
0 helpful votes
Follow Franko L.
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This is one of the few multi-wallets that combine both good functionality and a large number of supported currencies, as well as the quality of the service provided. I really liked this wallet, I recommend it to anyone looking for a quality service.

Date of experience: October 20, 2021
RU
1 review
0 helpful votes
Follow Jonathan S.
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I was really amazed when finaly installed this app. I never believed it could have such a simple UI and cool backgrounds. By backgrounds I mean that it has several of them. Awesome! The transactions are also fast and I really enjoy using the wallet.

Date of experience: April 1, 2022
France
1 review
5 helpful votes
Follow Saint G.
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KYC SCAM!
December 21, 2023

I decided to try a new cryptocurrency wallet and went through KYC verification as usual. However, I soon started receiving suspicious emails and calls demanding additional data from me. As it turned out, my personal information had been compromised through the KYC process. Someone was using this information to access my wallet and steal funds. Instead of security, KYC became a source of serious problems for me. Be careful and check how your data is handled after KYC.

Date of experience: December 21, 2023
Lauren G. Freewallet Rep
over a year old

Hello, by providing the requested information, our users identify themselves as the rightful owners of their funds and secure their future transactions. All information is treated as confidential.
If you have a real user experience with our app, please share your User ID or ticket number.

RU
1 review
5 helpful votes
Follow Vladimir A.
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Almost 3 weeks for verification procedure
October 16, 2023
Updated review

Started verification September 28th and we are still going on. Waiting for some new updates from support team.

I hope that official representative can provide some additional help to push the process or at least to explain here what is the issue with 2 transactions that were done using officila licensed exchanger in JANUARY 2023.

UPDATE - Few weeks for the verification? Is this a joke? Do you have this info on your website that the verification can last up to 1 month?

Freewallet attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2023
Lauren G. Freewallet Rep
over a year old

Hello, the time duration varies from case to case. Some might take a couple of days to finish the procedure, and some might take a few weeks. The processing time can sometimes be extended, and additional information may be needed. Please await the update via email.

UPD: Hello, we are deeply sorry that the procedure takes longer than expected. Our specialists will contact you as soon as there is news.

UPD: Hi there! Checking your support ticket, we can see that the verification procedure has been successfully completed.


Slow verification or scam?
October 12, 2023
Previous review

Support ID - 476694
Used FreeWallet for almost 2 years for accumulating payments for ads i am selling. Got stuck trying to withdraw my funds with no explanations from support team.

Provided everything they asked about in terms of verification, provided all explanations in terms of 2 transactions that they have asked about that were made a year ago! Gave them contact details of the owner of the wallet from where the funds were sent to my wallet and still nothing! I even agreed with the owner that in case if FreeWallet will contact him he will comfirm that he did send me the money.

Almost 4k USD is frozen and support can't give any information when they will release my funds.

I did a great mistake that i haven't seacrhed for any info regarding FreeWallet before using it, there is a lot of information that this service is a scam.

I will update this review in case if my account will be released, otherwise consider FreeWallet to be a SCAM service.

UPDATE - You can see the support ticket ID on the attached image.

UPDATE - Just like expected they just asked for some new information which is not possible to get. Now the support team asked for internal transactions IDs in the online exchanger. Come on guys this is terrible. I gave you the email of the exchanger owner, i agreed that they will provide you with the data if you contact them directly, but again we are going in circles.

UPDATE - Provided info to FreeWallet support even despites the fact that it is illegal to provide info regarging thirs parties. And again no information! Lauren here is not responding as well.

Update Oct 18th 2023 - Lauren, your team ignores my messages? What is the status of my case?

UPDATE Oct 23 2023 - Still nothing. All emails are being ignored funds are blocked. Nothing.

UPDATE Oct 24 2023 - They have requested information regarding 200 transactions on my wallet. For each transaction they want me to provide a a screenshot and i video for the senders wallet and all 250 transactions were sent from diddferent buyers who bouth the ads on my website.

FreeWallet is a SCAM indeed and now i see why. Lauren is ignoring my messages as well. I will use all my resources to put as much reviews about my issue as possible.

Date of experience: October 12, 2023

Overview

Freewallet has a rating of 2 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 20th among Cryptocurrency sites.

service
115
value
92
shipping
66
returns
76
quality
109
This company responds to reviews on average within 1 day