FTDReviews 537

Paid for same day delivery. Never delivered. Would have just kept my $110 if I had not contacted customer service again and again. Still have not received a refund. Total joke business who will take your money and not do a thing to actually fulfill their order/obligations.

Flowers were never delivered to funeral location. Upon calling ftd, they couldn't tell me anything. They couldn't even tell me what business was supposed to deliver the flowers. The representative said they would do an investigation but he also said FDD would never get back with me to find out the results of the investigation.

They protect the incompetent vendor that they contracted with via their "privacy policy" but screw the customer.

They owe me more than just a refund.

One of my dearest friends lost his father, instead of me calling my local florist I decided to give FTD a shot on line only because we live opposite sides of the state. I ordered yesterday morning for same day delivery, I got an email in the afternoon saying it got delivered, only to get an additional email late afternoon saying they were unable to deliver because no one was there. There is a protected porch from weather at the house, its September and perfect weather…. I called FTD and told them to leave it outside if no one was there. They said okay great. I called late this afternoon to ask why it hasn't been delivered. FTD called the "local " florist and said they weren't able to get to the phone.
They will email me when they hear from them. At this point no florist is delivering at this time of day.
This is completely unacceptable! I spent over $100.00 on what I was expecting to be beautiful and I'm still in limbo. I asked for the name of the florist and was told I can't get that information. I will be canceling the order but who am I going to call the one that can't answer the call?!
NEVER NEVER AGAIN!
I had to give a star for review I gave 1 star because I had to but honestly I wouldn't even give them that.
I left out that this is over a 2 day period. Like I said totally Unacceptable! It's supposed to be SAME day delivery.

Ordered on 2 Aug 21 to be delivered on 9 Aug 21. Email received saying scheduled for delivery between 8-6pm. Reached out to FTD to let them know she would not be there after 4pm. They refused to provide me the information to let the florist know and said they told the florist. The flowers were not delivered in time and she did not get them before leaving work! I could've picked up my own flowers and drove to work to give them to her myself! Do not use them!

I ordered flowers for my sister Birthday on July 26 2021 for July 27 2021 and they sent me an email in the middle of the day saying they wouldn't be able to deliver my flowers! I was so hurt! So I ask could they refund my money so I could go with another company and they said it be 10 business days. I will never use this company again. They started out doing great business but not any more. Good business is trying to correct the problem!

I had ordered flowers and cookies for my daughters birthday. She got the cookies but it is 9 days later and still no flowers. I did get a notification that the flowers were delivered (a day late) but she looked all over in other offices and no flowers. I didn't get any help until I asked for a refund then got emails and phone calls. Was told her flowers would be delivered first thing at her home but then an email stating the ones I ordered were no longer available. I didn't care just wanted something beautiful delivered to her even 9 days later. Nothing. I said I'm done. Give me my refund and I'll figure something else out. Guess we will see what happens now. So disappointed.

Cost me over $100 to order the little flower, and that was not the same as the picture they put on the website at all, even the color is so different, the flower looks very cheap at dirty... too bad quality, first time and the last time with FTD, ever...

My husband and I ordered some flowers for Mothers Day for his mom. She called to let us know she received the flowers and they were all wilted! How embarrassing. We then got a review and we asked for someone to call us about our wilted flowers and never received ANY call back. This company is pathetic! I can not and will never recommend FTD to any one. Terrible!

This company is a scam. You pay and they do NOT deliver! Buyers beware! Reviews everywhere will show this!

SCAM COMPANY!

I made arrangements to have flowers delivered to my Aunt's funeral but learned after the funeral that they didn't fill the order. I would have made other arrangements if I knew they weren't delivering. Offered me a refund and thought I would be satisfied. The worst.

False advertisement. Never delivered the flowers. Never received a refund. Save yourself the headache!

FTD has gone downhill. I ordered flowers on May 4 to be delivered May 7 for Mothers Day. On May 8, I get an email that delivery is delayed until May 9. On May 9, I get another email that delivery is delayed until today, May 11. These flowers spent 4 days "in transit", and were droopy and wilting when delivered to my mom for Mothers Day. Completely unacceptable and piss poor customer service. Do not recommend and will never use FTD again.

I ordered flowers to be delivered for Mothers Day. I chose FTD Flowers because they said delivery on a Sunday was possible. Today I received an email telling me delivery was not possible, and I had the choice of cancelling the delivery or having it delivered later. I chose a later delivery; minutes later, I received an email saying my order had been cancelled. When I called customer service to correct their mistake, they told me I would need to resubmit the order. I would need to do the leg work to correct their error. When I called my mother in tears to explain what happened, she guessed immediately it was FDT Flowers. She'd had the same experience, and never received a refund despite multiple emails to their customer service department. I will never use this company again.

I placed a $150 order for Mother's Day, which was supposed to be delivered on 5/7. I received an email on 5/7 that the order was delivered at 12:40 PM but by 9:00PM, my mother still did not receive her gift. I called 2x on 5/7 and was told as a courtesy, my money would be refunded and the order would be delivered on 5/8. I followed up today, on 5/8 and spoke with 3 different associates and finally a manager who told me no courtesy order would be delivered since a refund had been processed. THE MANAGER OFFERED ME A $20 COUPON TO PLACE ANOTHER ORDER. MY MOTHERS DAY GIFT IS RUINED WHY WOULD I PLACE ANOTHER ORDER WITH THIS COMPANY? WILL NEVER USE THIS COMPANY AGAIN.

I'm glad I read these reviews before my flowers were delivered to my gf I got my refund immediately with no issue

A friend sent me flowers through FTD. They arrived so tightly wrapped that they were crushed and torn. I called FTD and told them about the problem and they offered to send another order out. I do not want my friend to know that his gift was not perfect. He spent good money and I do not want him to be disappointed. All I can do is hope for the best. I would never order flowers from a company that ships them. They are all disappointing. Order from a local florist or just go to the local grocery store where the flowers are more alive and last longer.

Tomorrow is my mother's 80th Birthday. This was ordered from FTD(BIG MISTAKE). Yes, the arrangement is cute, but to me there seems to be a lot of filler, not enough flowers and not close to the Better option, which is what was chosen. A full size Birthday card was to be included. That's the folded thing on the serving tray. I literally begged and pleaded to speak with someone who I could understand. I even asked to be transferred to someone in the US, hoping to get someone I could understand. I usually can understand accents. Not today. I even told them I have never asked for this. I didn't want to upset my mother with a replacement, that would crush her. They sent the good, not the better and card was not a full size card, lets discuss that. I even explained that I had a very traumatic day and needed someone I could understand and that would listen. Sending a replacement would make my 80 yr old mother feel crushed for the florist. Partial refund was in order. Now I will NEVER EVER order through them again. In collage, upper left is from ftd site, lots of flowers and big green flowers. Other two are what was delivered, lots of filler and no big green flowers. 2nd pick are the price levels, I paid for the middle.