FTD

I ordered a fruit bouquet for a friend that I had not seen in over 3 years. I reconnected with her this past weekend and to show how grateful I was at her hosting a wonderful dinner I decided to have something delivered to her! Florist.com got my order completely wrong! The first time it was for a pregnant girl and my friend was completely embarrassed at work! The 2nd time she received a happy birthday arrangement when it was supposed to be a "THANK YOU" arrangement! So upset and embarrassed! Never again will I used them!

How incredibly irresponsible! I took all this time to select sympathy flowers and paid. They were to be delivered on the same day--a Thursday. Now today, on Monday, I find out they were never sent. They simply "canceled" my order because the florist didn't have the flowers! Unbelievable.

Ordered on 2 Aug 21 to be delivered on 9 Aug 21. Email received saying scheduled for delivery between 8-6pm. Reached out to FTD to let them know she would not be there after 4pm. They refused to provide me the information to let the florist know and said they told the florist. The flowers were not delivered in time and she did not get them before leaving work! I could've picked up my own flowers and drove to work to give them to her myself! Do not use them!

My husband ordered me flowers from this place for Valentines. I thought they looked nice enough (Until I saw what they were suppose to look like!) I text my loving husband a picture of my flowers to say thank you. That night when he got home he showed me what I was suppose to get, he wasn't happy to say the least. He called FTD to get them to redeliver the flowers the next day. The man on the other line whose English was very broken, agreed to redeliver and pick up the old ones. That next day came and went. No flowers showed up. We called FTD back again that night and demanded a refund. After 30+ minutes of hold time, and 3 different hard to understand customer service people, we finally were issued a refund. Not before we were told a coupon for next time is all they could do. You really think there will be a next time!? Hahaha

Ordered flowers to be delivered on Valentines day. They weren't delivered until the day afterwards, so useless now... I called, and after waiting on hold for 1 hour 13 minutes I finally got someone on the phone and tried to return them. They flat out refused to accept a return even though they weren't able to deliver on the holiday they were ordered for. (I also ordered these ~a month in advance. I think that's plenty of notice...)

VERY DISAPPOINTED! I stressed out how important an order was and my recipient received CARNATIONS! Are you kidding me!? I paid almost 50$ for roses and daisies and I got a bouquet you can get from a local grocery store for 10$?! Don't use this place! Oh and don't even get me started on the customer service! Wait on hold for an hour/ hour and half and then the phone disconnects, and they don't respond to emails. Never had such a terrible experience.