FTD

I wanted to leave a review because after reading all the horroble reviews after already placing my order I became very nervous that'd I'd be out of my money. I thought the flowers wouldn't come or that if they did they'd be dead, but the flowers DID get delivered and they were still pretty. They didn't exactly look like the picture, but my friend appreciated them. I just wish I would have received a confirmation delivery email.

I ordered Flowers for a funeral, and at the last minute, I got an email letting me know my order was canceled. No reason, just not delivered, order canceled. I will no longer buy from FTD.

I received flowers for Mothers Day, very poor quality, when I opened the package the flowers were jammed together almost looked dehydrated. When I tried to take them out of the packaging one of the heads of the flowers fell off. I put them in a vase to rehydrate them and one day later they didn't look that much better, another flower head is just hanging off of the stem, with some black petals on the daisey's. I just hope my son didn't pay that much for the flowers.

Every February I sent flowers to my son's grave in California for his birthday. So, yesterday, I sent flowers to his grave through Florists.com. My wife calls me and says the flowers arrived at our house in Utah. My mistake. I go back into Florist.com and reorder and I made sure I entered the address of the cemetery as I copy and pasted the address from the cemetery's website. I then get a call from a delivery driver who had deliver the flowers to my office in Utah. The delivery driver told me the flowers went through a flower shop in Illinois prior to arriving at a flower shop in Utah. I then reorder for the third time. This time I take a picture of the delivery address that I entered into Florists.com. A little while later I get a call from a delivery driver who is lost in the cemetery. This all could have been prevented if Florist.com had a "review your order" page when you are checking out from their site. I will not use Florist.com ever again.

Florist.com is the worst ever! Customer service will not respond. The phone number they list on your emailed receipt is invalid. They change the flower order without ever considering contacting the customer even though they have your number! I'm assuming that is because you would then have their phone number. If you email them, you get a "this is a reply only" email address even though that address is listed as their customer service email address. They give you another email address to use instead, but they still never reply! I ordered pink, yellow and lavender flowers and they changed them to all pink and three yellow flowers! The arrangement is totally different than what I paid for. If I could put pictures on here, I would!

So I have sent numerous emails regarding the delivery address. Then you guys changed my delivery date do to high volume! I've called several times to find out a time and you just said they have until 8pm. Which is now 820pm in fla and still no delivery. I called customer service who had no answers and no solutions and tried simply blaming it on no address which I have given several times. I will be posting a horrible review and including all of our correspondence to prove how horrible your service is!

Misty

I ordered flowers for my husband's funeral. I am in England. My husband passed in the USA and I couldn't attend through health issues. 2 days after the funeral I received notification they didn't do the order I paid for. I called the company and spoke to Dawn and Valencia. Dawn was rather off but Valencia was down right rude and totally unsympathetic. She shouted at me, spoke over the top of me and was completely disrespectful. I am still waiting for my refund too. I would never use this company again

I made an order for a a funeral. The service was from 7 PM to 12 Midnight. I arrived at to the Funeral Home at 7 PM, after sharing with the family, I discretely looked around looking for my basket of flowers. Mine was not there. I looked 1 by 1 and it was not there. I even looked at the wreaths just in case they had been substituted, since they said that the flowers may be substituted. However, nothing was there. I paid $144.32 so I thought, maybe they were late. But I left at 11:30 PM and nothing arrived. Unfortunately my family will never know that I sent flowers, but most of all what saddens me the most is that I was not able to show my love with the flowers I sent my cousin!

So many complaints. 1st order never delivered. Got on their back and 2nd "order" never delivered either. I purchased a groupon and wanted florist.com to refund the $15 I paid for groupon as well as what I paid florist.com on credit card. I shouldn't be held responsible for having to go through 2 companies because they, florist.com, are irresponsible and poorly managed. Groupon did their job of helping to advertise, florist.com lost my business by being horrible at what they do. After over 2 weeks of flowers not being delivered and over 5 phone calls to florist.com to constantly check on everything, they still won't provide me $15 I spent on Groupon. So never again will I or any of my family or friends ever be using this company.