FTD

I ordered flowers for an important birthday. They canceled the order without trying to call me. The payment cleared my bank. They refunded. I find this out on the eve of the birthday. Too late to get the order reinstated and I don't even want to. The employees speak such horridly accented English I can't even understand them, then they talk so fast and won't slow down. I have no idea why the order was cancelled. The email did not say what the problem was. I was so furious because I really wanted the item I ordered. So they ruined a benchmark birthday. I won't call them again and I will repost this story on every review site I can find.

Find someone else to trust with your flower deliveries! Delivered Late, delivered something other than what was ordered. Sent email 30hours after delivery was made to say they "could not deliver what was ordered, pick something else"!

If I could give a negative review I would - I ordered a floral arrange for funeral for an employees parent 3 days before the event. I did not find out until 2 weeks after that the arrangement was cancelled and never delivered. I contacted FTD and got "I am so sorry" but we did try to contact you via email after the event to let you know). I did not receive any email notifications from FTD that they were cancelling this order and when asked why they did not call they simply stated that they sent an email. They then tried to tell me that they could not find a florist to do this because it was to close to Christmas. Then she tried to tell be that the closet florist was over 100 miles away (in a large city). Now our company looks terrible for not acknowledging a long time valued employees loss and all I got for it was "I'm sorry". DO NOT DO BUSINESS with this oversized and overpriced company that will not follow through on what you need.

I received flowers and the weather was 10 degree. They were set outside on my deck for about 5 hours. They were not in good condition. I called and wanted them to reimburse the person who sent them. They said they could not without the giver calling. She is an older lady and I did not want to make her do it and did not want her to know they were not good. I know they must have her credit card information so didn't think it would be that hard to do. Very disappointed.

They didn't deliver the flowers that I purchased on their website to my friends funeral.
I had to deal with a unsympathetic foreigner that didn't understand the logic of having my flowers delivered on time, I wish
This experience or nobody do not use this company

Wish there was a 0 stars. I ordered two dozen red roses for my wife for Valentine's Day. She sent me a text and said, "Babe, I love this thought, but... then proceeded to snap photos and text me and continued saying, "Yep, these are all bad; most of the petals are already falling off - it says they are from Colombia or Ecuador."

I tried calling FTD, but there was no answer, I had to leave a message. I wish I had checked for reviews before choosing this.

I'm so disappointed the most significant day to send flowers to my loved one, and FTD bombed. Now, to try to collect a refund. What crap!

Do Not Order from FTD!

I learned a lesson: go to a local flower store and "buy local." See what you are getting - hand them to your wife directly, not ship them, and leave them on the front door in an ugly box!

I bought 2 items, a basket of flowers and a basket of sweets, days before the delivery date. They delivered the flowers first and said that UPS would deliver the sweets later, which ruined the surprise. Imagine caring so little about your customers that, in the business or surprising people on their special occasions, you just ruin a 200 dollars purchase and offer a 17 dollars refund for it. If you care about the person you buying these flowers for, buy from somewhere else.

Placed order for valentine delivery 1/23/23, plenty of time. Flowers have still not been delivered, today is 2/15/24. All customer service can say is "I'm sorry". NEVER, NEVER, NEVER use this service. You will be extremely disappointed, frustrated and disgusted. I'd give them less than a 1 rating if applicable.

Ordered 24 red roses in red vase lots of money for Valentine's Day. Got some dead looking rainbow flowers in a clear vase. Quality sucked so disappointed with this company. Strongly suggest use a different company. So many other options that give you what you actually pay for.