FTD

After 3 days of scheduled delivery date there are no flowers, no money and no answers from customer service

I know I will NEVER order from this site again! Ordered a $68 plant/floral arrangement for a family members memorial service. Placed the order the morning of March 17th with the service being held on March 18th. Got an email a few hours later stating "Unfortunately we have just been made aware that we do not have local FTD coverage in your recipients area. We would be able to have an item arrive through FedEx or UPS at no additional cost to you. Please let us know if you would like to proceed with the order or if at this point you would choose to cancel this order. "

I called them back and stated I would like to proceed with the order and was informed they would not be able to "guarantee" same day delivery. With the service being the same day as delivery they said I would get a phone call informing me of the deliver. Well it is now March 25th and have not heard back after 3 additional phone calls inquiring about if the order was delivered. Each time I called I had to provide my name, the recipients name and address and expected delivery date even though I have a reference number. I asked if they knew who the florist was that would be completing the order and was told they do not know. They got my money, so what do they care.

This is utterly unacceptable! The customer service representatives basically follow a script and do not care to listen or provide any other response than "I will forward the information and request a call back, thank you for calling". Maybe there is a language barrier since it appears the customer service location is outsourced to another country. It would be nice if they could access the order by the reference number provided and not have to give all the information each time I called.

The order was delivered without a card. Purchased a white arrangement. Received a seven colored mess.

I ordered flowers on line and spent over $250.00 for my nieces for my brother-in-laws viewing/funeral. I live in California and the funeral was in Illinois. When ordering, it asks what time I wanted the flowers delivered and I wrote at 8am. I wanted to ensure they got there and I wouldn't have to worry about it since I was working and didn't have time to babysit FTD to ensure the flowers got there at the time I requested. Well, they took it upon theirselves to deliver by 2pm which was after the viewing. When I checked my email at 930am Illinois time, I did not see they were delivered. When I called FTD, they said they decided to deliver by the time of the funeral at 2pm. First of all, I paid for the flowers and what gives them the right to change the delivery time. The second thing, I asked to have a message for my nieces written on the ribbon. But, they didn't even do that. This company is so irresponsible and unprofessional. And, they are very incommunicative. I had to take time off from work to call them several times to follow up. And, they promised to call me back when I spoke to them the first time. They couldn't even do that. I normally go with another company but I thought being a larger company they would give good service. But, they are nothing compared to the company I have used before. I will never use this company again.

False advertisement. Never delivered the flowers. Never received a refund. Save yourself the headache!