Getaroom

So I booked through what I had thought was the Hotel website but it wasn't. It was actually linked to Getaroom.com. The pricing seemed competitive so I decided to just proceed. After all was said and done - my $150 / night room for 2 nights was $528. They added $200 in service fees to reservation - of to which was NOT notified about PRIOR to completing reservation. I called phone number and they would NOT cancel reservation. I informed bank and a stop payment is being placed on account. Absolute thieves! Priceline should be ASHAMED of themselves for being associated with this SCAM site! BEWARE! Watch the fees they add on!

Made a booking through what I thought was the hotel website, only to find out that I had actually been booted off to the "get a room" site.
Made the booking, and then once I received my booking confirmation, I realised that they had charged me over $250 extra worth of hidden fees!
Luckily I had "free cancellation and full refund" which I inquired about through email. No response given, just an automated email to say they'd cancelled the booking.
Initially I wasn't worried, figured I'd be getting my refund.
Several emails sent, they're now saying the payment was void and so there is no refund to be given. However, a total of $713.96 has been removed from my account for the booking and not returned.
They're now wiping their hands of the problem saying I should take it up with my banking provider!
Did they just scam me?
May update my review if I ever see my money again.

This site advertised free cancellations - then refused to cancel. Customer service was very condescending and did not tell me the truth about my reservation. Turns out they had booked the reservation through a 3rd party which was unauthorized by the actual hotel.

I made a reservation thru Getaroom and didn't realize the fees were very high until I saw charge on my credit card- I called and got nowhere with understanding what the fees were, or getting them removed. It wasnt until after I posted a review on sitejabber that I got resolution. I was refunded 100.00 of the 215.00 they charged. The reservation that I made was great, it just seems like they should be upfront about the extra fees.

Cam. Not only was their process misleading. Management lied about the policy and steps forward. The hotel and they pointed fingers at each other. This company will be reported for fraud and more. Taking my money without even staying at the hotel and canceling on time is one thing but to waste 10-15 hours on the phone and time and frustration is another level. Asking for emergency doctor notes, and providing all information, still steal money. You can't buy time, what a shame these companies exist.

2 charges on my credit card a month ago. 2 non-existing reservations, both claimed to be "hotel's fault". Hotel says GetARoom reserved rooms... with last month's date. On hold 10 mins to get a human. 3-4 minutes to verify my name/address and explain the problem. Put on hold for another 15 mins with no updates by "Denisha". Front desk eventually received a fax, and then a phone call from Denisha 5 minutes later, all while I'm on hold with no updates from her. I'm just glad she actually did something instead of hanging up with my money.

Never again.

Update. GetARoom did reach out to me and reimburse me half the booking fee that showed up after my reservation was confirmed. They seemed sincere in their effort to want to make it better. However, I still feel that if there are additional fees related to a booking it needs to be prominently shown before a room is booked. Otherwise it seems very shady. I am satisfied that they listened to my complaint.

I was unknowingly redirected to this site and the price was clearly shown when I booked, but my confirmation email had an additional $202 "tax recovery and service fee" charge! After speaking to the hotel and reviewing my email I realized the reservation was made with GetARoom.com--I'd never even heard of them. ALWAYS look at the site name before booking to make sure that you weren't inadvertently redirected without knowing it.

It took 3 calls, talking to three people and at least 45 min on hold to finally book a room. And then each was a different cost and the last was the most. Go figure. Plus, I got different information from each person on the cancellation requirements. So I booked, continued my research and booked with another place that provided better service. Thus, the cancellation!

When checking in was informed by front desk staff that I could have called their hotel directly and received a cheaper rate than I had been given. When I tried calling the site I used for the reservation I was told the price could not be changed. Better luck for me next time.

Scam, charge for the room, but then the hotel has to collect the remaining taxes. Added $86 to a 2 night stay. They've copied the hotels websites and make you think you're booking direct, then you get hit with other fees.

Thought I was booking directly with hotel, guy on phone during initial reservation booking was very pleasant, even joking, totally implied that he was rep of hotel. Tthey charge me 216.00 for room PLUS a $14.99 "reservation fee", then get to hotel and hotel charges me $166 total (apparently, they did not have my getaroom.com reservation) Trying to dispute the double charge now. Their customer service department was vague and told me to "wait 2 days for email" that will investigate. Definitely do NOT use this website, call the hotel directly..

Save a more than dollars over another website. Did not contact customer service or anything like that so not sure if I would have a problem. Detailed on the invoice but did not charge me resort fee nor did they say I would be charged at the hotel but I know that. Might be misleading for someone else.

I had an issue with a family emergency, and Carrie in the customer service department was able to help with a refund of my room. I will be using Get a room again when we reschedule our family reunion. Thank you!

Within an hour of booking with getaroom someone starting trying to make a lot of charges on the credit card I gave them. I know for sure it is getaroom using my stole card info because I never use that card.

$41 room cost me 89$. Looked like direct website. I'm in contact with choice hotels to let them know I will not allow anyone in our companies to use choice hotels as long as they do business with scammer booking sites.

Highly advise to NOT use gestation.com.
We were charged $217.00 by them AND then $147.00 by the hotel. When I called the hotel they said that the getaroom credit card had been denied. Still no response to my email to getaroom.com!

Worst Company ever! Waited 5 hours after I took a train to DC. For them to cancel my reservation spent Friday not on the phone for 2 hours. I'm SOL insane. Don't ever book through them. Didn't even get a credit

Every other site i checked, the hotel i wanted was more expensive, plus there were hidden fees that were astronomical. Getaroom had the best price and the taxes/hotel fees were not completely inflated.
I am now reading the other reviews, I will update if anything should go wrong with our reservation. I should also mention, I booked through GetAroom via Trip Advisor. Not sure if that makes a difference.

This company guaranteed a full refund if cancelled by a certain date and then refused to honor that when I tried to cancel due to blizzards.
Update... Get a room gave me a full refund after reviewing my complaint and agreed to clarify their policy and make it clear, there are no refunds regardless of the date cancelled.

Needed to clarify directly with the hotel what Resort Fees Inclusive meant (Wi-Fi, bottled water, gym, biz center included). Thats when I learned the hotel didnt have the room type I wanted because online be sites already had the rooms locked up at a great rate. Booked online. All good.

I was quoted $206 for a two queen bed room for one night ok understandable it's a nice hotel. No they charged me a "tax and fee" that totaled my card charge to $336! They refused to refund me or cancel my room I was never even given the option to approve this amount, I have three young children and now have to borrow money for the rest of the way home because this SCAM stole the rest of my budget! If I could give them negative stars I would!

Their online booking site fools you believing you are booking directly with the hotel. They gave me a price of $81 and congratulations getting the best price. After my card was charged $128 I called immediately and was told that I couldn't get a refund even though I had not checked in. He said that was the hotel's policy but the receptionist said I would have received a refund if booked with them and all the other booking sites they use. This scam operates without any name on their website or email. They charge ridiculous rates using unscrupulous tactics!

I refuse to believe that Getaroom.com is receiving 4 stars overall on this site. They deceive you into thinking you are booking directly with a hotel and then when you try to contact them for any kind of resolution they never respond to their own support tickets or phone calls. Even the BBB has done a report on the company practices and is warning people to stay away.

Other review sites a littered daily with 1 star reviews all for the same reason saying they were duped into believing they were dealing directly with a hotel and then being upcharged in hidden fees and no way to cancel.

I beg you to be very wary of who you are booking through and if you see getaroom.com run far far away.