Getaroom

Let's start by saying that I was charged three times for one room which is no where near fitting to be a 5 star hotel and I'm still waiting for my reimbursement to be credited back to my credit card. Not one room had a Bible in the nightstand drawer. That alone tells you a lot about this disgustingly dirty motel. They had cigarette burns all over the comforter and blood in the face washcloths. Electric sockets we're limited and inoperable. And last but not least, they had holes in the corner of the windows in the middle of the snow storm. Rent a room there at your own risk. I strongly advise you to go elsewhere with your money.

Thought I was booking thru trip advisor, However redirected to your site and your site said complimentary breakfast! But the Hilton informed is even though we paid higher price, our brkfst was NOT included which cost us an additional $37.00 for brkfst. Will never book thru your site again or stay@ Hilton Hotels. Going back to Marriott where you are treated like GUEST...

I originally wrote a negative review because it appeared that I did not receive a credit I was owed. I have recolved that, but still have somplaints:

1. If I had received complete information when I first called, this issue would have been resolved within a day--not a month.

2. GetARoom charges very high service fees, making the cost of a room as much as 50% higher.

3. Customer service is poor--they do not provide much information and are inconsistent in their responses and obviously have no authority.

4. I had to post a negative review and make repeated complaints before someone took my issue seriously.

Ordered rooms for Chicago. Individuals we spoke with were very helpful, knowledgeable and while they asked for the sale they were not pushy.

To inspect what we expect I will call the Hotel to verify. I trust that everything will be good.

Looking for a hotel in Venice, where we had not been for many years, I found a room at the Bauer Palazzo, one of Venice's most storied five-star luxury hotels, for what a moderate-priced three-star hotel would normally cost. I was able to book it without problems.

Took a long time on the phone to book a room for a couple of nights for two separate dates. About 40 mins! The lady went over the cancellation guideline two times for each individual booking!
I have better things to do!

Your service automatically changed my reservation to the day I made it instead of a week away like I intended. I called to cancel, and your guy said too bad, i had to cancel by yesterday even though i just made it 10 minutes ago.
I filled out this review, and a very nice lady called and fixed everything. I'm very pleased. The only reason I'm not giving a 5 is due to the system "defaulting" to the current date and causing this mixup in the first place.

I booked a room with this site for a weekend getaway, at first they were unwilling to work with me to credit my account based on a very serious medical emergency in my family, however, they were able to remedy the situation.

I booked from a site called Trivago and specifically set the currency to be Canadian dollars. When directed to your Getaroom, I stupidly assumed that I was still dealing with Canadian dollars until I got the confirmation email for my NON REFUNDABLE reservation. Very, very lame. I would not have booked otherwise.

Update 09/24/18: Following my original review, a customer representative reached out to me and said they would issue a reimbursement of the difference with the exchange rate once my stay was complete. That's $221 USD. Very happy with this resolution. That's what I call excellent customer service.

Funny they don't show the actually price before the pay button. So you think your room is $105.00 then after you hit that button under that text you see the actual bill of $169.00. WTF? They built the website so you don't see all those so called taxes and fees. How are they getting away with that? You can't get refunded but you can cancel and lose all that money? Complete scam.

When you book through this which is sometimes hidden in the hotels website or in the web address reservations.com. When you have a problem with the hotel the hotel says" this is a prepaid reservation". They can not adjust. I was charged too much and unable to get a refund for a bad hotel stay. It's hard to identify when you reserve so buyer beware!

We just lost $300 on room reservations because of this company. They represented themselves as Hilton and it wasn't until we tried to make a change that we realized what happened. First of all, they come up on a search for Hilton and then represent themselves as such on the phone. We booked two rooms and 1/2 of our reservation was booked as one company and he other 1/2 as another. They filter through 2-3 companies and tracking them down is almost impossible. We needed to change a date and trying to do that was a nightmare. There is. $150 change fee and because they booked our reservation through 2 companies we were charged the fee twice. The actual Hilton was also no help in resolving this. So we're out $300 and very unhappy. Their "customer service" is a joke and no help whatsoever. Avoid them at all costs.

This is a company that in my eyes cheats the clients by not advising them when you are booking a hotel room even in your own country that you will be billed in US DOLLARS. The Agents are advised not to spell this out to their clients even though your are providing them all the demographic details. You have to read their Terms & Conditions (lol). I hope Expedia that deals with the company reviews "getaroom.com" reservations policies.

I booked through Kayak to Getaroom. Massive scam. They charged my credit card, but then use their own card to book the room at the hotel in question. The problem? Their card gets declined. Leaving me with no booked room in the middle of nowhere.

Never ever ever again.

Somehow a reservation confirmation was sent to my email address clearly in error. I had not used the service, I never booked the room in question. Ihad no interest in going to a hotel in Las Vegas at anytime. But the worst part was trying to fix the problem. After much effort I got to a phone tree which ended by advising me contact the hotel directly.

I searched to book a room at a hotel while traveling. I thought I was at the hotel's website but they somehow pulled me from it to their site without my knowing it. It showed the booking room rate and nothing else. When I booked it, I got a text message saying the sale was final and not refundable and then quoted the rate with a $45 booking fee added. I could not contact the site again as the site was not identified. When I checked in, I tried to clear it up with the hotel. They said I did not book with them and they could not see the rate nor fees. When I finally contacted the site the next day after research, they said I should have known and had agreed to the fee. I did not and they are thieves. This type of activity should be prosecuted for fraud. Logically, who would ever agree to a $45 booking fee on a $109 room? They are not properly identified and rely on misrepresentation to gouge fees.

Worked with Carlos on Thursday Sept 19th to book a room, his advice to me was awesome and he took great care of me and answered all my questions. Will be using this site for all my bookings from now on.

Our Get A room Agent misbooked our room. We needed 2 Queens, yet got 2 Doubles. It was an uncomfortable nights stay.
Get a room reached out to us and were very apologetic and made the situation right.
I'm confident the agent will be taught the difference between Double and Queen
Thank you Get A room! Mistakes happen... how you handle it is what counts!
Very good customer service!

When booking my hotel reservation for last weekend I accidentaly booked on GETAROOM since the website listed the "name of the hotel.com" at the top of the page, making it seem as if I was on the hotel's webpage. GETAROOM's profile states: Getaroom.com offers travelers access to incredibly low rates via our state-of-the-art hotel and lodging website (www.getaroom.com). That statement is misleading since it doesn't tell you that their added tax/fees will actually cost you more that booking directly with the hotel. Customer service is poor if you need to make changes - long holds and disconnected phone calls.

I had to call last week to make some changes to my reservation and my experience then was NOT great. However, due to my husband working out of town we had to cancel our reservations. The gentleman who helped me this time was great and business was completed quickly.

I was redirected from what I thought was the hotel I wanted to book then charged full price after I realized it was getaroom.com. Shady AF then the refused to refund my $860 after 45 min on hold. Please stay away from this website. Here is the reservation #R*******465. For when they respond and act like they care.

The WORST customer service ever. Booked a room. They charged me over forty dollars in taxes and fees. Called immediately to cancel, and they refused to cancel. WAIT... this is the best part... they said that they COULD cancel the room, but they couldn't refund any of my money. How is that helpful in any way? PS Single mom traveling overnight for my aunt's funeral. What a horrible company.

I goofed on dates and needed to add a night. Recorded message listed revise reservation but when I tried to do so said can't be done. Human supposedly took care of it by cancelling old reservation and making new one but when I got confirmation new reservation was on the other side of the state and old reservation not cancelled. Finally got hold of young lady who fixed everything.