Getaroom

My reservations says Free Cancellation in red. I called Dec 21 to cancel a reservation for Dec 24, due to family emergency. They said I was too late, had to cancel Dec 19. So they are charging me the full $206. I will be working with Hilton Honors to make a complaint and suggest they stop working with this scam operation. Get a Room didn't even bother to tell the Hilton hotel I wasn't coming, so all they care about is getting their money, not letting the hotel know the room will be empty. I will also be filing a dispute with my credit card company.

Rented a room from them thinking it was the actual hotels website. Never got a confirmation email, couldn't cancel the reservation. Highly unethical and charge 60$ more than the actual hotel because of a "booking fee" that wasn't disclosed.

I booked a room through Getaroom and they advertised the room for $109.00 a night.
I was charged $171.46. I sent a email about this and was informed these were taxes and fees. I asked to see where they state this and never received an answer. I received a email 4 days before check in and was told I would receive a 10% refund. This is unacceptable. I would advise anyone who looks into Getaroom to keep looking. There are multiple legitimate sites out there. Getaroom charged me 57% above the advertised amount they listed. I will never use them again and will let everyone I know to stay away from Getaroom. Next email is to the Better Business Bureau.

This website is just a for profit website. I thought I was calling the Hampton Inn direct. Booked room(if it was booked with Hampton Inn the cost would have been $143.) Didn't know I was dealing with these thieves. They charged $56.60 for tax recovery fees. What a scam. I didn't know about the charge until I received the email receipt. Again the way the web page was set up it liked like I was calling the hotel. Buyer beware. Disputed claim with my credit card company. They said I agreed to the contract. I didn't but that was their claim. Tax recovery fee was extra taxes and for cleaning the room. Dealing directly with the Hampton that was all part of the price. Again thieves, thieves, thieves. Affiliated with cCI*Hotel Res

My husband went to the Hotel Indigo website and was directed to Getaroom. He thought he was making reservations directly with the hotel. He accidentally entered12/15 instead of 12/16/2021. He was charged. He realized his mistake but could not change it. He called and was bounced back and forth to the hotel and Getaroom. Finally he was told that nothing could be done because the reservation was made and cancelled on the same day. The charge was $190. We have spent hours trying to get through the menu at Getaroom with no way to reach anyone to help. Using this website was a very costly mistake.

Do NOT use this company. They added exorbitant fees to the booking which they never detailed until after they had the credit card information. Even though the hotel offered to refund the purchase, they told me that no refund was possible. They also use Priceline to make their reservations so you are paying commission on 2 booking agents so the fee was 2X the hotel fee booked directly

A short time after this review was posted I was refunded the entire amount of my purchase

Dirty and very dated. Thin walls and loud halls. Toilet tank took 10 minuets to refill and there was no ceiling fan in the bathroom. There was a large hole in the carpet under the very loud air conditioner where the cement floor was exposed. No microwave or refrigerator. The front desk staff was not friendly. The kitchen staff and room service got our breakfast wrong and couldnt understand what was wrong with the order. We determined that they must have a different menu than the one in our room. Last but not least, we stayed there two nights and our room was never cleaned. We called the front desk to tell them and to order fresh towels. We were very disappointed with the whole experience and we plan not to return.

This company has a modus operandi for wearing down customers who have any issue with the initial reservation. 1. Refusal to do anything. 2. Refusal to connect you with a supervisor. 3. Read review sites for negative comments. 4. Immediately contact you with a resolution in exchange for a better review.

I did receive my refund after going thru this whole process. I initially only wanted to adjust my check-in dates to a week sooner and had confirmed with the lodging site that they had the availability. I have read so many reviews of this company that are almost identical to mine.

Advice to consumers: make your reservations directly with the lodging site.

Advice to Getaroom: lose the first string "customer service" rep's with their inflexibility and stoic responses. Just treat your customers the way the second string does - in their first request for assistance - and you wouldn't have so many bad reviews to deal with in the first place.

They booked me the wrong room. I was supposed to get a room with two queen size bed. I received a room with one king size bed for three people. I did not notice until I got to the hotel to get to my room. The hotel said that's all they had available.
I contacted you guys and just got a run around and you could not help us out to find another room at this hotel or any other hotel. So we ended up staying one night and left even though I paid for two nights. We found a hotel elsewhere.

I recently reserved a 2-day's stay at a Grand Rapids, Michigan hotel for Thanksgiving, the hotel where I have stayed at in previous visits. Although I googled the hotel name to make the reservation directly with the hotel, I was directed to getaroom.com, which billed me for the room. When I checked into the hotel, they erroneously charged me for an amount that was $110.00 less than what getaroom.com billed me. Although getaroom.com has said that they are handling withdrawing the hotel's charge from my credit card, I want to warn other potential customers of this scam. I will definitely avoid this site for making future reservations and recommend that others do likewise.

Getaroom.com is a total scam. They do not relay your credit card to the hotel, and you are charged twice. They will not refund you and the customer service is the worst. This is a total SCAM! Do NOT Use Getaroom.com

I booked a room on GetARoom with the AUD amount specified. Once I gave my credit card details and could not cancel the booking, they confirmed the actual USD exchanged to AUD amount, which was vastly higher than what they specified on the 'deal', on the front page of the hotel booking. This is such a misleading and dishonest thing to do. And when you go to cancel they say you have to forfeit one night's rates as the cancellation fee. We are only staying for one night so there was no point. Really not a fair system to work with.