Getaroom

Please stay away. You think you are on the hotels website but you are not. They quote rates and when you submit card details they add fees of 181 pounds sterling. You cant cancel as you will not get a refund. This should not be allowed to happen as they have been scamming people for years.

We arrived 1hr after reservations allowed our room was given away. Red Cross had the hotel full u could see that 1/2 of the people were homeless taking advantage of free food the noise all night long was loud we paid $80 a day for room service that we never received the quote said one thing the price was a lot more way too much. U could smell smoke in room from cigarettes which made my friends eyes red it was a non smoking room. Instead of 2 queen beds we got one king bed our number from the reservation site was no. R*******564 the worst experience ever. I will never refer anyone to this super 8 again & will mention it to e everyone unless I get some sort of compensation it was a total rip-off

I used GetARoom to book a room near the Omaha Zoo and found a very affordable hotel for our stay... less than $70 and even had a pool. I am a single mom with two boys ages 12 and 14 and they loved the hotel and I loved the price and hotel! We had no problem checking in. I would use getaroom again.

The hotel I originally booked closed permanently and Getaroom arranged a replacement hotel, however we were not pleased with the replacement so we booked a different hotel which was more expensive. When I called to officially cancel the original reservation, I asked for a discount on my new reservation and was told that I would be given a 20% discount after I had checked in at my hotel-all that would be required was a phone call. I called, and very conveniently, they had no record of my conversation and refused to give me the discount.

I will not be using their company again.

@getaroomcom. One of the most horrible booking service. Thieves. Money gets credited with no reservations made. Worse is they don't even live upto their agreed word, no sense of responsibility. Use instead booking.com or Expedia they are a lot morecently service n quality focused.

After my initial experience with getaroom.com I was very frustrated. I wrote a review on sitejabber and was immediately contacted by someone from the Customer Relations Team. They gathered details to understand my situation and were able to resolve my problem immediately. I was assured they would review the past interactions I had with getaroom.com and pass on any information that would help improve the customer experience. I appreciate the quick resolution to my problem.

I mistakenly booked a night at a Marriott for the wrong date. After initially refusing to refund my fees, I was contacted by Courtney in Customer Service who resolved the issue and issued me a full refund.

The worst I went on Marriott to book a room and got bumped into getaroom and didn't notice until after my reservation was done. Their cancellation policy sucks and they won't even change a reservarion. Money grubbers that don't give a heck about customers.

I booked a room online through getaroom.com It gave me a confirmation number and charged my card, but never actually booked the room. I was backpacking in a foreign country and was looking forward to a night with a real bed and shower after sleeping on buses, to find I and my traveling companions had no place to go. When I emailed getaroom, they had no record and said they could help me. They said I had to call them with my credit card information to get a refund because they had no record. I could not call until I was back in the states and received the run around via email and phone. Today I finally spoke with a supervisor and she said she would put the refund in the works and call me back later today when the process had begun, but offered no compensation for awful situation the company put me in nor the time that I wasted trying to find a place to stay, and getting a refund.

We booked hotel in las Vegas
But confirmation was wrong. So we booked inmediately again. At home creditcard shows we payed twice. Getaroom is although they can see we did the booking over within 9 minutes and explanation not willing to any solution.

Wish I had read these reviews first. Tried to reserve a room in NY, and when I clicked "Book Room" an error popped up saying the rate was no longer available. Thinking..."wtf?" I tried it again. Same error.

Now here's the really bad news... They charged my card... twice! Maybe the clicking a second time wasn't the best idea, I'll admit that, but why the hell was I charged in the first place if the room/rate wasn't available?!? I called getaroom, and the lady told me these were "pending holds" that will fall off in 72 hours. I certainly hope so... all these 1-star reviews are making me VERY nervous though. I hate shady businesses.

I. Phoned and talked with your rep and the system was terrible. He was hard to understand with the foreign accent and the background noise of someone else talking to make reservations. I could hear names, credit card numbers and other things. He asked who was going to be in each room and my mailing address. He also switched as motel representative without me understanding. I did not know did both. I also had problem improving since we looked at the web site for pricing expecting bereament rate but wought up using military discount.

After writing the below review, getaroom made the proper corrections and expressed since apologies for mix up. Two thumbs up for them doing the right thing.

Booked a room at the Holiday Inn Express in Hiawasse, GA using the reservation number on their website. I did not know it went to Getaroom.com. Lady assured me the rate was the best possible rate and even the bereavement rate was no better. I was going for my brothers funeral. When I checked in the desk clerk gave me a better rate due to bereavement. As it turned out getaroom charged my credit card and added a $50.00 surcharge to the room rate which was not disclosed. I made a phone call to correct the amount and was told they will not make any adjustment. Getaroom is a misleading organization and the hotel should not redirect calls to them or either support the actions of the hotel staff. Bottom line is I am out $90.00 total between statement from hotel and what getaroom charged my card.

Poor. I booked a hotel room with a slope-side view at a ski resort, which the agent Gizelle confirmed three times verbally, and when the email confirmation came there was no mention of this condition. The call office agent, Mark, when told about this said that on arrival at the hotel I should ask for a slope-side room. This wont work as the hotel sells slope-side rooms and parking-lot view rooms, and the latter are cheaper and this I fear is what has been sold to me.

Stole $4,700 from my credit card for a 3 night trip I booked to NYC for the end of this month. Their online booking system changed the dates that I input & booked me a 12 day trip that I never would have or could have ever booked! My kids are only on spring break 5 days total! Also added a $1300 booking fee. BEWARE! I've notified BBB, every review sight & fraud department. I will call the hotel directly daily screaming & get attorneys involved until I get this trip canceled & my money back.! Customer service call center claims to have your problem escalated # & never ever gets back to you. Total scam! Going to the media next. They can't keep stealing!

We had three issues: 1) the hotel had no reservation for us when we got there 2) we thought we were on the hotel website 3) the fees took the total price up above what I could have paid on the the actual hotel website. Get a room has sent us an email indicating they have refunded our money.

First: we will never stay at Tillamook Shilo Inn again.
Second: I will not waste my time booking anything through you either. It took 45 minutes at the register desk, had to show proof of payment from online bank statement, and wait through many phone calls by having to listen to a Russian accent! You cost more than if I were to book direct. Need I say more?

Booked my two room vacation through this site. Didn't see small print that it was NON REFUNDABLE. They got the reservation incorrect, couldn't change reservation without cancelling and loosing all my money to rebook. Ended up paying top dollar for rooms I could have gotten much cheaper booking directly through the hotel. They did say they would give me a 10% discount but not until I already paid for and full-filled my booking. A $2800 booking cost me $4000. Booking was made 4.5 months in advance of vacation.

I did not see anything about the additional fees and taxes when I reserved a room. The price listed should be the price paid. Then because of that high fee I called the line to cancel and I was hung up on as I started to give the reservation number. The next three calls were also mishandled. When I tried a different number that connected me to the reservation office the call was fine and after talking to them I was then connected back to the cancellation center that call went fine, but I had to wade through questions and sales pitches which I should have had to if they would have just listened to the fact that I already accepted the reduced offer with the previous call. It was just a long frustrating process that could have been fixed. I will likely never try to reserve a room online again.

I had never heard of this site, but read good reviews. I booked very quickly and it was easy! I have not traveled yet to review the actual experience once I get to the hotel, but so far great! And the price was the best out there!

The hotel was absolutely awful. It was dirty and smelled of all types of smoke. I brought this to the attention of the staff immediately after checking in and after checkout and no one did anything. I also am now disputing charges that are unbeknownst to me.

My intent was to book directly with the hotel chain. Somehow I got redirected to getaroom.com. I realized I did had a non-refundable room but then a pandemic happened. The state was CLOSED to travel into. The events in the region were cancelled. After multiple check ins with the company, they finally did refund the money. I realize with COVID there was a lot going on and I am grateful that they have now decided to refund my money.

I couldn't switch days, or they were going to penalize me a nites stay for it... I found the room at $ 95.00 through Hotwire.com and another company, both which were extremely cheaper! I paid $140 a night thru getaroom.com... NEVER AGAIN... very rude on the phone and no help whatsoever!