LifePoints

For no reason (apart from a generic list of 'possible' reasons), my account was suspended. Funny that it was just as I was about to redeem points for rewards! The 'communication' in response to my genuine surprise, was from a 'bot. I believe.
Only later did I realise that many, many other people have had the same experience.
Beware! Avoid!

Why can't I spend my reward points on e-gift cards? I get the following message when trying redeem my points. " Looks like you need to link a PayPal account"...
Lifepoints response-----
Jan 21,2025, 09:22 GMT
At LifePoints, we strive to provide our clients with the highest level of data integrity. Your opinions you provide in surveys are not only listened to but they also inform important decisions. That's why, it's very important we should be able to rely on our members to take LifePoints surveys seriously and follow our Terms & Conditions.

After reviewing your account, we determined that your membership and/or participation has not met our quality standards or membership requirements. The reasons for this could include, but are not limited to the following:
1. Inaccurate/Incomplete membership information
2. Inconsistencies in your profile or survey responses
3. Speeding through surveys
4. Straight lining (providing identical/similar responses to multiple questions)
5. False geographic location
6. Multiple accounts
7. Inappropriate language

Therefore, your account has been suspended and all LifePoints, incentives and rewards have been forfeited.

We know this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one in order for us to continue to be our best and keep our commitment to the brands we help.

I have been a member of Global/Lifepoints going on 15 years and when Lifepoints took over, it has been going downhill. I wouldn't have a problem with my account being suspended if they would be honest and let me redeem "my" points. I"ve wanted to get off this site anyway, but I would like to be able to redeem "my" points.
If you are reading this and considering joining Lifepoints, you might want to reconsider.

I have been their member for over 5 years and I was satisfied. Yesterday i tried to redeem the fee for 10€ and i got an error message and to contact customer service to solve the problem. I actually contacted them and they told me that for some unknown reason my account was suspended and I'm losing my pay. When I asked what exactly I did wrong, they answered me with a list of 15 POSSIBLE causes. I still don't know what I did wrong. I asked them for my payment for the surveys I have already completed and they were paid by their partners and they reply to me with standard messages. Searching on reddit I discovered that it is simply the practice they have been following here for some time. Those of you who participate, keep that in mind

I have been a member of this group for years. Back when it was Global Test Market, it was fantastic! I always go prompt payment. I even did a product test on a Keurig and they let me keep it. After a break for a couple years, I came back.
Whomever took over and switched it to LIFEPOINTS are complete SCAMMERS!
Conveniently, right before you have enough to cash out they will stop sending surveys. Then for no reason, when you have done NOTHING wrong, they will claim you broke the rules and deactivate your account without ever paying for your time!
I asked for specifics and they just regurgitated a list of rules it could have been, but refused to tell me just what I personally had done wrong. Because I didn't do anything wrong at all!
I also do in person product tests with a l9cal company and am always in great standing with that company. It's completely insulting to my character and it's illegal and a SCAM!
Steer clear! There are so many negative reviews lately saying the same thing. A very dishonest company! Who knows what they are even doing with your personal information at this point!

Joined the panel many years, I enjoyed this site - surveys were relatively easy to get onto, they were straightforward and paid quite well, compared to some sites. In addition, the redemption process was always smooth.

After migrating in April 2024. The panel was out of the blue, my account was suddenly suspended without any notice or warning. Obviously, I asked them why. I received a generic reply which hinted at quality standards.

I asked for more information and specific evidence of any wrong doing on my part, but received no reply.

In fact, they never replied again, even when I offered to pay back all the money I had been paid since joining the panel, which is nearly $1200.

As others have mentioned, they took what money was in my account. I found the refusal to engage in any kind of communication particularly disrespectful.

As seems now, your company has changed to scammer my hard work reward, I will report to ACCC and social media networks to get help.

I'd been doing surveys for lifepoints for around 5 months. All was going well, I made £10 and redeemed my awards with no problem. A couple of weeks ago I tried to redeem another £10 to my PayPal account but an error message kept popping up. I wrote to customer support and 2 days later was told that my account has been deactivated and I'm unable to redeem my awards. The same thing seems to happen to a lot of lifepoints members so I really do think they're a bit of a scam. They can stick their points where the sun don't shine. Y live and Ipsos Isay are better options

I joined LifePoints few months ago. I was very happy to participate in the surveys but a month ago they close my account and accused me of not being legitimate. These accounts hit me hard as I think I am a very honest person

I have been with Life Points when they were called My Points...I have done both online and mail in surveys for years...this morning I received an email stating my membership has been deactivated due to 'terms and violations'. I have written a letter to Lightspeed Panel, Life Points' company and request an investigation and immediate reinstatement of my account...I have over 2000 points and was trying to get a Pay Pal payment for a least a week until this happened...I'M UPSET!

As soon as you have rewards, they will block you and you will not be able to get your money! Their customer service is terrible - they were sending me different unrelated emails.